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CDW LIMITED
Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done.
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BUSINESS SYSTEMS (U.K.) LIMITED
Mobile call recording and SMS recording enables your organisation to record inbound and outbound calls, together with SMS communications. Providing your mobile workforces with all the benefits of office based communications.
Capture every detail with Mobile Voice and SMS Recording with Business Systems Mobile Voice recording solutions.
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ZIVVER LIMITED
Zivver automates email security, allowing organisations to avoid data leaks and ensure compliant communications. Providing thousands of organisations worldwide with a native email security tool that combines; contextual AI-powered human error prevention, best-in-class AES 256-bit email encryption, recipient verification, email revocation, verified proof of delivery, 5TB file exchange and eSignatures.
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SOFTCAT PLC
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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Geomant
Geomant's call recording service for Microsoft Teams offers a flexible and cost-effective approach to interaction recording and transcription. Utilising market leading Verint VFC technology, along with our Azure hosting experience, we offer fully managed software as a service (SaaS) and hybrid packages to suit all business requirements.
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TeleWare Plc
Teams Dialler for Salesforce adds inbound and outbound call capability within the Salesforce Lightning interface, allowing users to leverage Microsoft Teams telephony system as their call capability within Salesforce - making them more productive and workflows easier. Automating call actions and logging activity against accounts and opportunities.
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DEMOCRACY COUNTS LIMITED
Our Elector Centre suite offers a modern electoral management system tailored for UK local authorities, supporting Electoral Registration, Election Management, and Election Day & beyond activities. With on-premise and cloud-hosted SaaS, it's designed to accommodate Elections Act changes, empowering electoral administrators with the tools they need to efficiently manage elections.
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SILVER LINING CONVERGENCE LTD
Silver Lining Network Management services install and manage networks across the UK from our centralised NOC manned 247/365 by qualified, experienced engineers and project managers.
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Wavenet
True cloud omni-channel contact centre with workforce engagement management, AI enabled self-service for speech and chat-bot. This solution supports specialised Customer Relationship Management Integration capabilities and Robotic Process Automation tools.
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BUSINESS SYSTEMS (U.K.) LIMITED
Simplify communications compliance and consolidate records for a single pane of glass view of your data. Unify interaction data and unlock value with leading Record Keeping and Call Recording Management solution, Wordwatch. Engineered to streamline highly regulated organisations’ approach to managing, accessing, and extracting value from interaction recordings.
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Focus Group
Focus Group fully scalable Wildix enterprise-class hosted IP telephony service, with CRM systems integration, reporting and call recording, providing a fully managed voice service for organisations looking to leverage the power of cloud-based voice services and remote working without the management overhead.
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PROLINX LIMITED
Prolinx Above Official Sensitive Collaborative Working Environment (CWE) is an assured, fully managed service including remote access, MS Office and collaboration tooling. This includes core Microsoft applications such as MS Outlook, Word, Excel, PowerPoint, OneNote, SharePoint/File Storage and a unified communications option.
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SCB GLOBAL LTD
Resilient Number Manager Platform delivers a wealth of call features including routing, queuing, recording, hunt group, multi-level IVR and blacklisting/whitelisting. Great for disaster recovery scenarios, capturing insights and analytics to help continually enhance and perfect inbound calling experience.
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UK IT NETWORKS LTD
Unified Communications service from 8x8's X-Series (1 to 8), increases productivity, delivering a full communications solution, including telephony, voicemail, collaboration via web chat, video, email, IM, conference calls, data sharing, Microsoft Teams integration; call recording, customer analytics. Inclusive Call plans, per user per month (Local National and Mobile)
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ROWDEN TECHNOLOGIES LTD.
Rowden's Managed TAK Server enhances our TAK Server offering with robust cloud hosting on AWS or Azure, featuring advanced security, Docker flexibility, and a PostgreSQL database with recovery options. Includes support for OFFICIAL-SENSITIVE data and additional file and map hosting services, making it suitable for more demanding operations.
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FORDWAY SOLUTIONS LIMITED
Ongoing support, management, optimisation and security of Microsoft Office 365 E3, E5 and F3 subscriptions. Includes 24 x7 support, optional O365 backup and device management (where licensed), user and subscription management
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Six Degrees
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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CDW LIMITED
E3 (Office applications and Exchange, Teams for Business, IM, voicemail, video dial-in conferencing, SharePoint collaboration and team sites, OneDrive, Yammer, enterprise social networking, Encryption, DLP, Rights Management) plus Phone System call management, PSTN-Conferencing, Business Intelligence, PowerBI-Pro, Delve Analytics, Personal-Org Analytics, Advanced Threat Protection, Advanced Security Management, Customer Lockbox, Advanced eDiscovery.
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BUSINESS SYSTEMS (U.K.) LIMITED
Calabrio Cloud Contact Centre Workforce Management Solutions from Business Systems is a unified suite - including call recording, quality management, workforce optimisation, multichannel analytics and advanced reporting.
With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services empowering teams to move faster, work smarter.
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SNELLING BUSINESS SYSTEMS LIMITED
BSN.cloud is BrightSign’s cloud based Digital Signage Software (SaaS). It includes powerful authoring software to publish digital signage content to an unlimited number of BrightSign devices and also offers real-time player health and control independent of your CMS.
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OPEN TEXT UK LIMITED
OpenText Exstream is the market-leading customer communications management (CCM) solution. It enables organisations to create ultra-personalised, compliant communications delivered across a variety of channels.
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Digital Space Managed Services Ltd
Flexible, cost effective cloud based Contact Centre suited to the public sector bringing together an omni-channel experience along with the ability to integrate with other Digital Space solutions such as Automated Answer, Softphone, Wallboard, Webchat and Autodialler.
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GCI NETWORK SOLUTIONS LIMITED
Cisco Webex Suite bundles calling, meetings, messaging, webinars, video messaging, polling, whiteboarding and events into a single platform. It simplifies collaboration with features like noise cancellation, closed captioning, real-time translations, AI features and 24/7 availability, aiming to boost productivity and improve the hybrid work experience.
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WAVENET LIMITED
Our RingEX secure solution enables customers to set up and unify business calls, SMS, fax, and more in a single app with powerful AI tools accessible across devices. It has powerful real-time analytics for better decision-making and 300+ pre-built integrations to easily automate workflows and tasks. multi-level IVR and more.
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EBO.AI (UK) LTD
A digital patient communications platform which uses conversational AI (chatbot), integration, workflow & BI components to automate patient- facing processes- increasing capacity and reducing costs.
Used for FAQs, Elective Recovery, Waiting List Validation, Reminders, Digital Letters, PIFU, Appointments, Self-Referral & Assessment, Consent to Treatment, PROMS/PREMS, etc. Enhances your patient portal.
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DSI BILLING SERVICES LIMITED
Docstore is our cloud-based digital document archive and retrieval system. Your digital documents can be uploaded into the system for secure viewing by your customers and your customer services team, via a web browser. Documents can also be indexed and bulk-uploaded into your local DMS.
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CHARTERHOUSE VOICE & DATA LIMITED
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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VIRGIN MEDIA BUSINESS LIMITED
Cisco Webex is a video conferencing and collaboration platform, while Webex Contact Center is a customer service solution offering omnichannel support through voice, chat, email, and social media channels, both designed to enhance communication and productivity within organisations.
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EBO.AI (UK) LTD
An EBO AI-powered Virtual Assistant for signposting, offering end user support and self-management. This will be another way to engage with service users that are not in crisis to support them with quick and easy way to access mental health support, 24 x 7.
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PURE IP LIMITED
Fully managed enterprise voice service delivered 'as a service' for integration with various 3rd-party Call and Contact Centre applications to provide a seamless and consolidated telephony service for the entire business. Secure, resilient, reliable SIP service. Contact Centre applications can be also be recommended or supplied.