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4net Technologies Ltd
FourNet's NICE InContact CXOne contact centre service is a leading customer experience platform; providing routing, analytics, workforce optimisation, automation and AI from a single application; CXOne offers excellent user/client experiences, delivering smarter and faster contact centres working with swifter agent onboarding, enhanced metrics, performance, and retention.
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HSO ENTERPRISE SOLUTIONS LIMITED
Microsoft Dynamics 365 Customer Service helps organisations ensure that customer issues are resolved quickly and effectively. Microsoft Dynamics 365 Customer Service allows service staff to manage the end-to-end lifecycle of support requests and enquiries reported by customers. From initial case creation and management, to developing knowledge management solutions.
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ARCUS GLOBAL LIMITED
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCA2024GC14
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Appian Software Switzerland LLC
Case Management for Public Sector is built on a modular, composable, CMaaS architecture providing a central location to manage and track the activities and data for all case types, from case intake to resolution. End users connect via portals to self-serve for requests, incidents or complaints etc. APP24GC14
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Freshworks Inc.
Modern SaaS based IT Service Management and Enterprise Service Management (ESM). Affordable, configurable, ITIL4 aligned, IT Service Desk and ESM software solution. Featuring intuitive UI, robust ticketing - Incident, Problem, Change and Release Management, self-serve portal with service catalogue & knowledge management, reporting, integration capabilities, smart automation and GenAI capabilities.
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Service Level Management Ltd
Publisure is a 'best of breed', non proprietary middleware platform that enables your desktop, departmental and/or corporate applications to seamlessly integrate with your preferred digital communication channels such as SMS, email, web portal and App without changes to existing formats or workflow.
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BOOMERANG I-COMMS LTD
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Dentsu UK Limited
Cloud Platform Infrastructures (specifically Google BigQuery, Microsoft Azure, and Amazon Web Services AWS) help you get more out of your data, providing more granular and flexible analysis and visualisation capabilities across a broad spectrum of datasets. As partners with all three, we can help you set up your cloud partner.
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Software for Data Analysis Limited (SDA)
Need staff surveys? We’ve got them. You want data? We’ll help you collect it. It's why we built the SCROLL® Staff Survey and Feedback Pack. It also includes reporting, analysis, benchmarking and collaboration facilities to give voice to your findings. It’s all about the narrative. We’ll help you deliver it.
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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GRANICUS-FIRMSTEP LIMITED
govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).
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CLARITAS SOLUTIONS LIMITED
Case Management System empowers case managers to support customers at every stage of their journey. Secure, scalable, with full GDPR hosted in the UK offering quick and flexible deployment with no upfront costs. Full multi-agency working utilising cutting edge technology ensuring full UK data sovereignty for efficient and sustainable operations.
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ROCKTIME LIMITED
Rocktime's verso™ licensing software provides food Licensing application Automation, data validation and process transformation. Used as a stand alone system or fully integrated, verso can be tailored to mirror and improve your internal processes, and can power all types of public sector licensing schemes.
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ROCKTIME LIMITED
Rocktime's verso™ licensing software provides Temporary event notice (TEN) Licensing Application Automation , data validation and process transformation. Used as a stand alone system or fully integrated, verso can be tailored to mirror and improve your internal processes, and can power all types of licensing schemes.
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Mixd
Mixd Intranet is an out-the-box WordPress intranet solution designed specifically for UK public sector organisations. It can be rapidly deployed within just four weeks and has been developed based on 20 years of public sector design expertise. Mixd Intranet provides a cost effective solution that drives greater collaboration and productivity.
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XMA LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCX2024GC14
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FORMAT14 CRM LTD
Capture and manage leads using SugarCRM marketing campaigns. Build relevant segments and target lists to deliver better marketing campaigns that speak directly to the right customers at the right time and measure your ROI in the same place.
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WM Reply
WM Reply are a leading Microsoft Solutions Specialist. We provide SharePoint migration services supporting and planning the move from legacy SharePoint and other platforms to M365 and associated Microsoft Apps. Our migrations take a comms-lead, people first approach to ensure end-users are included from the start and excited for changes.
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XMA LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCX2024GC14
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PRINT IMAGE NETWORK LTD (Trading as UK Engage)
Our secure online nomination solution is used for board & council/committee elections. It’s easy to use and flexible. With encryption and email confirmation embedded, our solution makes it easy undertaking candidate nomination processes. Our system can be branded with a client’s logo, colour scheme and imagery to increase engagement.
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BOOMERANG I-COMMS LTD
Boomerang’s Email-to-SMS and Email-to-Voice services enable organizations to send 1-Way or conversational SMS and voice messages from a local email client. With 'Intelligent' messaging, 2-way conversations are automated, and threads are grouped by subject, ensuring easy management and compliance. ISO 27001, Cyber Essentials, and Cyber Essentials Plus accredited.
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Formus Professional Software
FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.
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Stopford Information Systems
Stopford's online appointment booking and diary management system allows councils to offer online appointment booking for council services, including MOT appointments.
As a bespoke solution, the system can be configured to the requirements of the organisation, enabling custom admin features, diaries, calendars, and online fields.
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GRANICUS-FIRMSTEP LIMITED
EngagementHQ is the world's leading public consultation platform, where City Planners and Transportation Specialists can get more people involved in planning projects, city development and transportation expansion through online engagement. EngagementHQ turns community input into actionable insights and reduces time to a decision by removing barriers to participation.
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WM Reply
Through rich, responsive custom app development, WM Reply streamline and automate your business processes through Microsoft Teams. From performance management, crisis communications, reporting, PTO Management, New hire onboarding, rewards, inventory management, employee engagement or Return to Workplace, even customising Microsoft Company Communicator to help take our customer's businesses to Teams.
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Purcell Radio Systems Ltd
TopCat is a flexible paperless system for carrying out compliance checklists, inspections, or audits on mobile devices.
Corrective Actions can be assigned to responsible parties.
Reporting is made simple in the TopCat desktop reporting suite and optional dashboard webpage.
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BRITANNIC TECHNOLOGIES LIMITED
Bizvu Messaging allows clients to bring together webchat, chatbot, social channels and messaging platforms (both Public comments and Direct Messaging) into a single hub, giving agents the opportunity to respond across channels without needing multiple interfaces. The platform can also provide targeted routing into any contact centre or CRM system.
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GRANICUS-FIRMSTEP LIMITED
govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).
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DATASUMI LTD
AI-powered case management systems represent the future of automated case management. Our platform utilises cutting-edge AI technologies to enhance workflow efficiency and operational performance. Automating tasks, enabling data analysis, and refining decision-making processes, generative AI simplifies case management workflows, resulting in increased speed, accuracy, and reliability.
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SAGlobal (Europe) Ltd
D365 CRM offers a set of CE solutions that improve how you interact and do business with your customers. Designed to help you manage your client relationships by streamlining processes, centralizing client information, providing analysis, and enabling responsive customer service, the solutions cover Sales, Customer Service, Marketing and Field Services.