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867 results found

867 results found in Lot 2: Cloud software in the category Instant messaging (IM) and chat

  • Envoy - Patient Experience & Friends and Family Test

    IMImobile Europe Ltd

    Healthcare Communications are #1 Market leaders in FFT, surveys/audits and patient experience. Multiple channels capture real time patient/staff feedback including SMS, online, phone, tablets, paper and kiosks. Our analytics and auto-reporting features are co-designed with NHS staff for instant results and includes sentiment analysis, free text theming & heatmaps.

  • 8x8 Video Conferencing

    SOFTCAT PLC

    8x8 Meetings are integral to the Unified Communications services provided through 8x8's X Series user plans. These services support video-based meetings, events, and team collaboration, featuring functionalities like whiteboarding for enhanced interaction and productivity.

  • EngageOne Communicate

    PRECISELY SOFTWARE LIMITED

    EngageOne Communicate is an customer engagement platform for communication processes like customer onboarding, acquisition, retention, and servicing. The platform leverages customer data to reach consumers across channels like email, SMS, Video, Chat and IM. This unified approach to design, data management, delivery, and analytics, empowers business to drive business objectives.

  • Test Architecture Tools

    I-NET SOFTWARE SOLUTIONS LTD

    This 2 day training for product owners and stake holders help in understand agile software development and importance of their value to the project. This training also covers the GDS standards and importance of it so that they will ensure the development team is adhere them

  • BMC Helix Virtual Agent

    Fusion Business Solutions (UK) Limited

    BMC Helix Virtual Agent (Chatbot) brings the cognitive enterprise to life with intelligent, omni-channel experiences that lets users find and request services through a conversational and personalised interface. Conversations are stored for 90 days with the purchase of the Premium Capacity offering. Fusion GBS is a Platinum Partner of BMC.

  • Armour Unity - Ultra Secure Video Conferencing for Sensitive & Higher Assurance Environments

    ARMOUR COMMUNICATIONS LIMITED

    Secure enterprise video conferencing, screen sharing and in-app messaging for iOS/ Android devices. Documents and chats associated with conference call benefit from the trusted security of the Armour mobile platform. Unity uses MIKEY-SAKKE IBE. Participants on a call can be certain that only other invited attendees can join the conference.

  • 8x8 Work - UCaaS Cloud PBX

    SOFTCAT PLC

    XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.

  • OPTO4UC - Resilient Cloud Hosted Telephony Service

    SCB GLOBAL LTD

    OPTO4UC provides a resilient on-site and cloud-based full communications solution with collaboration features such as web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Option for UK bundled minutes, per user/month.

  • Collections SMS

    COMMIFY UK LIMITED

    Utilise SMS to assist with digital collections. Expanding your reach to a wider range of customers using SMS for reminders and notifications. Provide actions via the SMS to assist recipients get back up to date with their accounts. Control conversations through Esendex SMS portal or via your CRM using API.

  • Zoom Managed Service by Acceleraate

    ACCELERAATE LIMITED

    Zoom is an all-in-one collaboration platform that makes connecting easier, and more dynamic for people and businesses. Zoom's Team Chat, Phone, Meetings, Contact Center, Workspace, and AI solutions help hybrid teams collaborate and get more done. Acceleraate provides a fully managed service for Zoom inclusive of licensing and managed services.

  • Fusion - 8x8 Cloud PBX

    CHARTERHOUSE VOICE & DATA LIMITED

    XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.

  • SafeZone

    CRITICALARC LTD

    Critical Arc, a global tech innovator, designs and delivers a distributed command and control solution, SafeZone™, which is revolutionising the way organisations manage day-to-day safety and security operations. SafeZone provides response teams with complete operational awareness, to enhance the protection of dispersed people, facilities, and assets, while delivering efficiency savings.

  • Microsoft Power Platform SMS Connector

    BOOMERANG I-COMMS LTD

    Boomerang’s Dynamics 365 plug-in and customer Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.

  • Robotic Process Automation Software (RPA)

    BUSINESS SYSTEMS (U.K.) LIMITED

    Robotic Process Automation (RPA) uses software robots to transact with IT applications to automate processes. We deliver RPA solutions including Contact Centre and Telephony Test Automation Services to include Functional, Regression, Load, Performance and Monitoring testing of inbound and outbound telephony and webchat services.

  • Cloud Apps - Fire Safety

    DIGITAL INTERACTIVE LIMITED

    Maintain accurate records of tests, maintenance and staff training related to fire safety measures. Including risk management.

  • Declaration and Management of Outside Interests App

    CEOX SERVICES LTD

    Declaration and Management of Outside Interests App is for civil servants to log private interests that have bearing or overlap with the individual’s official role/duties as required by the Civil Service Code. The Microsoft based Power App includes management functions including annual reviews to automatically ask users to recertify declarations.

  • Novoville Citizen Engagement & Customer Experience Platform (CEP)

    NOVOVILLE LIMITED

    Novoville's out-of-the-box Citizen Engagement & Customer Experience Platform (CEP) makes communication between Local Governments and citizens easier, more efficient and cost-effective.T he platform offers a broad range of modules that enhance citizen engagement: e-Frontdesk, Communication & Consultations,Payments, Smart Parking, Shared Repairs Management. Authorities manage everything from a single web dashboard.

  • 8x8 Communications Platform as a Service (CPaaS)

    INTUITY COMMUNICATIONS LIMITED

    8x8 CPaaS empowers clients to seamlessly integrate real-time communications such as voice, chat, bots, and video into their current business applications. With low-code options and pre-packaged use-case templates, 8x8 simplifies the process, facilitating easy access and implementation of these API-based integrations.

  • DrDoctor Patient Engagement Platform

    DrDoctor

    DrDoctor is the UK's leading patient engagement platform. We eliminate the friction of day-to-day care delivery and siloed operational workflows, enabling providers to create and scale hybrid, data-driven patient pathways across IT platforms, services and care settings, ensuring the right patient is in the right place at the right time.

  • SIM Emergency Planning Manager

    BOUNCE AGENCY LIMITED

    SIM Emergency Planning Manager platform provides emergency response professionals the tools to prepare for, respond to, and recover from emergencies or incidents.

  • Zoom

    BYTES SOFTWARE SERVICES LIMITED

    Zoom is an all-in-one collaboration platform that makes connecting easier, more immersive, and more dynamic for people and businesses. Our team chat, phone, meetings, omnichannel contact centre, whiteboard, workspace, and AI solutions help hybrid teams collaborate and get more done. bssgc

  • 8x8 Unified Communications

    Digital Space Managed Services Ltd

    X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Gauge it - Gauge employee morale using anonymous feedback

    FLYTE CLOUD SERVICES LTD

    Gauge it offers a user-friendly platform for employees to voice their feedback anonymously- encouraging a routine of regular, honest communication without fear of repercussions. The result? A de-stigmatised review process that fosters a culture of continuous improvement, high team morale and increased productivity.

  • B-SAFE Secure Data Transfer System

    BONDAP LTD

    B-SAFE Secure data transfer is a web-based system to upload, send and share any files and messages securely and rapidly, including large files and data sets. Secure, Auditable, Automated, and Compliant File, Email and Data Transfer and Sharing. Scalable, and secure with encryption as standard for OFFICIAL and OFFICIAL-SENSITIVE.

  • 8x8 Contact Platform as a Service - CPaaS

    OPUS BUSINESS SYSTEMS LIMITED

    8x8’s Contact Platform as a Service (CPaaS). 8x8 Telephony Contact for superior customer service. Highly compatible. Omnichannel. Customer Interaction via Open API's, AI, CRM integration. Video Integration, Interoperability, SMS.

  • Hostcomm Cloud Contact Centre & Predictive Dialler

    Hostcomm Limited

    We provide clients with the ability to communicate with their service users over their choice of channel. Our cloud contact centre solution includes an inbound call ACD, predictive dialler, Interaction analytics, PCI-DSS payment IVR, AI voice assistant, natural language IVR, reporting and analytics, voice recording and CRM intergation.

  • NFON - Arrow Ola Nhanced

    ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)

    The Arrow Ola Nhanced Telecommunication Solution offers an easy-to-use, multi-tenanted, independent and reliable Cloud telephony platform for all Public Sector organisations

  • VerseOne Vocoll Communication and Collaboration Tool and Intelligent Chatbot for Customer Service

    VERSEONE GROUP LTD

    Easily collaborate through frictionless digital interactions. Vocoll drives productivity through empowering collaboration between internal teams and external customers, through Live Support/Chat, Knowlege bot. Vocoll customer experience is further enhanced through a native Android or iOS mobile application, enabling true on-the-go interactions via push notifications.

  • Daisy Cloud PBX (RingCentral RingEX)

    WAVENET LIMITED

    Our RingEX secure solution enables customers to set up and unify business calls, SMS, fax, and more in a single app with powerful AI tools accessible across devices. It has powerful real-time analytics for better decision-making and 300+ pre-built integrations to easily automate workflows and tasks. multi-level IVR and more.

  • Cirrus Contact Centre

    WAVENET LIMITED

    Elevate public engagement with Cirrus's contact centre: AI-enhanced, omnichannel solutions seamlessly integrated with Microsoft Teams. Experience unparalleled communications across voice and digital channels with advanced AI automation, smart routing, and analytics. Effortlessly scalable, our CCaaS (Contact Centre as a Service) platform ensures top-tier service with end-to-end encryption and data sovereignty.