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1580 results found

1580 results found in Lot 2: Cloud software in the category Customer service and support

  • Salesforce Hyperforce CRM Cloud

    XMA LIMITED

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHX2024GC14

  • Pegasystems Cloud Software - Robotic Process Automation (RPA)

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Unattended Robotic Process Automation (RPA) is a key feature.

  • NHS Messaging service

    BOOMERANG I-COMMS LTD

    Boomerang aids healthcare providers in achieving better outcomes at lower costs through efficient messaging solutions. Our communication service streamlines engagement across various channels, automating tasks to reduce missed appointments, promote messaging and automate manual workforce management burdens. ISO-27001, Cyber Essentials,Cyber Essentials Plus accredited

  • SMS survey

    BOOMERANG I-COMMS LTD

    Boomerang's Broadcast Bulk SMS Surveys service provides versatile survey distribution via SMS, voice, and email channels. Our platform enables seamless scheduling of dynamic surveys, adjusting paths based on respondent answers for personalised interactions. Generate comprehensive reports for insightful analysis. Accredited with ISO-27001, Cyber Essentials, and Cyber Essentials Plus

  • Omnichannel Messaging

    BOOMERANG I-COMMS LTD

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • MRI HomeSwapper

    MRI SOFTWARE LIMITED

    HomeSwapper, a cloud-based mutual exchange solution designed to help tenants find a home swap. Provides tenants with the tools to arrange their own swaps (including MultiSwaps). Reduces void times and costs. Landlords access a suite of admin and reporting tools in their back-office environment. Agora Insights data warehouse reporting.

  • Kompany

    MOODY'S ANALYTICS UK LIMITED

    Kompany offers real-time direct connections to government registers, financial authorities and tax offices, covering more than 200 jurisdictions worldwide. The offering contains time-stamped primary source company data, fully compliant with the latest AML regulations and company documents, including register reports, annual accounts, articles of association, shareholder agreements.

  • SharePlex

    Sandhill Consultants Ltd

    Database replication software for high availability, scalability and interoperability between platforms. Backed use at Fortune 500 companies, SharePlex enables replication from Oracle and PostgreSQL databases to a variety of platforms. Easily achieve high availability, increase scalability, integrate data, and offload reporting with this solution that supports multiple business use cases.

  • Phone Validation

    Data8 Ltd.

    Our service is a fast and efficient method to validate that telephone numbers are live. Our solution works by integrating in real-time with the telephone network, using our own custom hardware and software configuration to verify the number is live and will ring.

  • Spotlite Right to Work and Pre-employment screening, with optional Basic, Standard and Enhanced DBS

    CDD Services Ltd

    We provide a certified ISP and OSP solution under DSIT's Digital Trust Framework, and are a registered DBS Umbrella body. We improve moblisation of resources and access to services within the VCS, streamlining due diligence processes, whilst enhancing trust in digital identities.

  • GovBook | Sports Pitch Booking System

    BOOKINGLAB LIMITED

    We've co-created a Sports Pitch and Facility Booking System for councils. This industry-leading booking system automates booking management, resourcing, reporting, pricing/payments, and notifications for any bookable sports facility, including sports pitches/courts/venues and sporting events. The system delivers an accessible, end-to-end booking journey with customisable booking rules, guidance messaging, and workflows.

  • Salesforce Hyperforce Lightning Experience Cloud

    XMA LIMITED

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHX2024GC14

  • Arcus Built Environment

    ARCUS GLOBAL LIMITED

    Built on the Salesforce Platform, assists Local Authorities to manage all activities: Planning Applications, Enforcements, Appeals, Obligations, Listed Buildings and Heritage Assets, Tree Preservation Orders, Building Control Applications, Dangerous Structures, Local Land Charges Register, Local Land Charges Searches. Offers full end-to-end digital solution from submissions, through consultation, publishing and collaboration.

  • Engage Telephony Voice and Survey Forms

    Inform Communications Ltd

    24/7 automated data collection with Engage's Telephony Voice and Survey Forms. This service features real-time multi-lingual speech-to-text conversion, seamless system integration, and strict DPA/GDPR compliance. Customisable, secure, and accessible 24/7, it's designed to enhance self-service via the telephone. Comprehensive analytics provide instant feedback and reporting.

  • Salesforce Public Sector Solutions

    XMA LIMITED

    Single platform designed to help governments to serve the people faster. Get value quickly with purpose-built data, integration, automation, AI, analytics, UX for public sector. Out-Of-The-Box capabilities to manage citizen services and benefits, deliver authorisations, manage rules and compliance, ensure safety and justice, recruit, onboard, develop public sector employees. SFDC2024GC14

  • Infreemation - Correspondence

    Digital Interactive Ltd

    Infreemation is an advanced online cloud based application for processing customer correspondence. This module can process comments, suggestions m general correspondence (enquiry/questions) and feedback

  • Verint Channel Automation

    Verint Systems Inc.

    Verint Channel Automation enables you to deliver asynchronous customer-centric experiences across any channel. Verint Channel Automation equips the workforce with a single pane experience for customer engagement, unifying interactions, and channels with humans and bots working together to optimize every interaction and provide a seamless, cross-channel experience while accelerating ROI.

  • Esuasive Housing Property Asset Management

    Esuasive

    Esuasive Property Asset Management is a core solution component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.

  • SharePortals

    Betasoft Limited

    SharePortals is a contact / customer / case record management (CRM) interface for Microsoft's SharePoint Online service, which enables relational records for business application scenarios. SME organisations investing in Microsoft Office 365 needing CRM can leverage licensing to manage record lifecycles, and centralise content e.g emails, documents, notes

  • Military SMS

    Boomalert Ltd

    Purpose built for the Defence sector, BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.

  • SAP Implementation and Advisory Services

    CGI IT UK LIMITED

    CGI SAP solutions offer Implementation & Advisory services, transformation programmes and project delivery for Business Suite (e.g. ECC), BI-Analytics, SuccessFactors, Ariba, Concur, S/4-HANA. Providing scalable, flexible services from consulting, designing, integrating and deploying to comprehensive end-to-end support. With client proximity in mind, services are UK-based, using nearshore and offshore locations

  • Zendesk

    Capventis

    Capventis is a reseller and premier partner of Zendesk. Specialised in the implementation and optimisation for Zendesk for Customer Service, HR, ITSM, and complex use cases for customer-facing and internal teams. Zendesk is a SaaS platform that allows organisations to interact with their customers and employees, across any channel

  • Dynamics 365 for Field Service

    FLEXRM LIMITED

    Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).

  • Microsoft Dynamics and Power Platform Cloud Services

    LEIDOS INNOVATIONS UK LTD

    Leidos offers comprehensive Microsoft Dynamics and Power Platform Cloud Services, meticulously aligning with your strategic cloud objectives. Our end-to-end services span system analysis, design, and integration to development, customisation, and ongoing support. We specialise in tailored solutions that enhance public sector operations and drive effective digital transformation across organisations.

  • Consulting services for provisioning SaaS applications to the Cloud

    AI4PROCESS LTD

    We provide consulting services to configure low-code application building platforms such as Pega Infinity to create SaaS applications for customers to access via Cloud services.

  • Social media management and customer experience software

    Emplifi Czech Republic a.s.

    Emplifi is a unified platform for customer engagement management and intelligence across social and digital channels, that brings together marketing, commerce, and care. Workflows supported: omnichannel research, listening, content, care, communication, and feedback collection. We build and scale solutions with clients globally, including over half of the Fortune 500 companies.

  • GoTo Resolve

    GOTO TECHNOLOGIES UK LIMITED

    GoTo Resolve enables IT and support professionals to deliver remote support to computers, servers and mobile devices with remote view, remote control or camera share from a web-based or desktop agent console. GoTo Resolve employs robust data security measures to defend against both passive and active attacks.

  • Cisco Webex Contact Centre by Nasstar

    GCI NETWORK SOLUTIONS LIMITED

    Webex Contact Center offers a next-generation omnichannel cloud platform for customer interactions. AI-powered virtual agents make it simple for customers to communicate while providing options for fast and easy 24/7 self-service, with seamless transition to live agents. This secure, scalable solution minimises upfront costs while driving innovation and flexibility.

  • Omilia Cloud Platform® (OCP®)

    OMILIA NATURAL LANGUAGE SOLUTIONS LTD

    Omilia Cloud Platform (OCP) is a massively scalable, globally reachable, highly-reliable platform, upon which customers can create scalable and reliable omnichannel automation solutions, in a secure and consistent fashion. OCP enables clients worldwide to augment customer communication with human-like Conversational automation services over any channel/location/language, and at any scale.

  • EBO eForms

    EBO.AI (UK) LTD

    EBO's eForms solution represents a step change from 'dumb' onlines forms to 'intelligent', conversation-based data collection Uniquely, this is done by leveraging the Conversational Form Design functionality in the product. Through deployed Virtual Assistants the product efficiently gathers forms data across specialties and processes.