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BOOKINGLAB LIMITED
We've co-created a Sports Pitch and Facility Booking System for councils. This industry-leading booking system automates booking management, resourcing, reporting, pricing/payments, and notifications for any bookable sports facility, including sports pitches/courts/venues and sporting events. The system delivers an accessible, end-to-end booking journey with customisable booking rules, guidance messaging, and workflows.
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XMA LIMITED
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHX2024GC14
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ARCUS GLOBAL LIMITED
Built on the Salesforce Platform, assists Local Authorities to manage all activities:
Planning Applications, Enforcements, Appeals, Obligations, Listed Buildings and Heritage Assets, Tree Preservation Orders, Building Control Applications, Dangerous Structures, Local Land Charges Register, Local Land Charges Searches. Offers full end-to-end digital solution from submissions, through consultation, publishing and collaboration.
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Inform Communications Ltd
24/7 automated data collection with Engage's Telephony Voice and Survey Forms. This service features real-time multi-lingual speech-to-text conversion, seamless system integration, and strict DPA/GDPR compliance. Customisable, secure, and accessible 24/7, it's designed to enhance self-service via the telephone. Comprehensive analytics provide instant feedback and reporting.
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XMA LIMITED
Single platform designed to help governments to serve the people faster. Get value quickly with purpose-built data, integration, automation, AI, analytics, UX for public sector.
Out-Of-The-Box capabilities to manage citizen services and benefits, deliver authorisations, manage rules and compliance, ensure safety and justice, recruit, onboard, develop public sector employees. SFDC2024GC14
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DIGITAL INTERACTIVE LIMITED
Infreemation is an advanced online cloud based application for processing customer correspondence.
This module can process comments, suggestions m general correspondence (enquiry/questions) and feedback
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VERINT SYSTEMS UK LIMITED
Verint Channel Automation enables you to deliver asynchronous customer-centric experiences across any channel. Verint Channel Automation equips the workforce with a single pane experience for customer engagement, unifying interactions, and channels with humans and bots working together to optimize every interaction and provide a seamless, cross-channel experience while accelerating ROI.
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Esuasive
Esuasive Property Asset Management is a core solution component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.
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BOOMALERT LIMITED
Purpose built for the Defence sector, BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring.
ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.
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CGI IT UK LIMITED
CGI SAP solutions offer Implementation & Advisory services, transformation programmes and project delivery for Business Suite (e.g. ECC), BI-Analytics, SuccessFactors, Ariba, Concur, S/4-HANA. Providing scalable, flexible services from consulting, designing, integrating and deploying to comprehensive end-to-end support. With client proximity in mind, services are UK-based, using nearshore and offshore locations
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Capventis
Capventis is a reseller and premier partner of Zendesk. Specialised in the implementation and optimisation for Zendesk for Customer Service, HR, ITSM, and complex use cases for customer-facing and internal teams. Zendesk is a SaaS platform that allows organisations to interact with their customers and employees, across any channel
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CANTARUS CRM LIMITED
Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).
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LEIDOS INNOVATIONS UK LTD
Leidos offers comprehensive Microsoft Dynamics and Power Platform Cloud Services, meticulously aligning with your strategic cloud objectives. Our end-to-end services span system analysis, design, and integration to development, customisation, and ongoing support. We specialise in tailored solutions that enhance public sector operations and drive effective digital transformation across organisations.
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AI4PROCESS LTD
We provide consulting services to configure low-code application building platforms such as Pega Infinity to create SaaS applications for customers to access via Cloud services.
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Emplifi Czech Republic a.s.
Emplifi is a unified platform for customer engagement management and intelligence across social and digital channels, that brings together marketing, commerce, and care. Workflows supported: omnichannel research, listening, content, care, communication, and feedback collection. We build and scale solutions with clients globally, including over half of the Fortune 500 companies.
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GOTO TECHNOLOGIES UK LIMITED
GoTo Resolve enables IT and support professionals to deliver remote support to computers, servers and mobile devices with remote view, remote control or camera share from a web-based or desktop agent console. GoTo Resolve employs robust data security measures to defend against both passive and active attacks.
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GCI NETWORK SOLUTIONS LIMITED
Webex Contact Center offers a next-generation omnichannel cloud platform for customer interactions. AI-powered virtual agents make it simple for customers to communicate while providing options for fast and easy 24/7 self-service, with seamless transition to live agents. This secure, scalable solution minimises upfront costs while driving innovation and flexibility.
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Omilia Natural Language Solutions Ltd
Omilia Cloud Platform (OCP) is a massively scalable, globally reachable, highly-reliable platform, upon which customers can create scalable and reliable omnichannel automation solutions, in a secure and consistent fashion. OCP enables clients worldwide to augment customer communication with human-like Conversational automation services over any channel/location/language, and at any scale.
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EBO.AI (UK) LTD
EBO's eForms solution represents a step change from 'dumb' onlines forms to 'intelligent', conversation-based data collection
Uniquely, this is done by leveraging the Conversational Form Design functionality in the product.
Through deployed Virtual Assistants the product efficiently gathers forms data across specialties and processes.
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VERINT SYSTEMS UK LIMITED
Verint Intelligent Virtual Assistant (IVA) delivers human-emulated, conversational AI that powers personalised, secure and intelligent interactions across any channel to improve CX, boost revenue and lower costs. It transforms CX by answering complex questions, executing solutions, delivering the right outcomes, and continuously improving.
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INSIGHT DIRECT (UK) LTD
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCHI2024GC14
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EBI
EBI.AI is a UK AI company with 10+ years experience. We use conversational AI to combine telephony, AI assistants and live chat for customer support solutions. Our Local Council customers have achieved 533% ROI, 20%+ YoY decrease in call volumes, 67% increase in CSAT and saved over £50,000 <6 months.
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ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
Talkdesk CX Cloud is an end-to-end cloud native (CCaaS) solution incorporating a comprehensive suite of applications including customer self-service, omni-channel engagement, workforce engagement, employee collaboration and customer experience analytics. Talkdesk CX Cloud includes AI applications that automate customer self-service, empower agents, mitigate fraud, and operationalise AI that enables service transformation.
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Digital Space Managed Services Ltd
Administrative extensions for users of Amazon Connect allowing enhanced features beyond those supplied, such as: Public Holiday & Temporary Closing, Emergency Messaging within your IVR, Accessible on-call groups, Group Voicemail, Allow& Block Listing of callers, Extensions & Personal Voicemail
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TRANSUNION INTERNATIONAL UK LIMITED
A web journey, web and mobile app SDK to integrate with app or submission API to deliver global GIID and biometric comparison via passive liveness and likeness checks. Assess the validity of GIIDs with signs of tampering and forgery. Full OCR capture and detailed output providing suggested responses also delivered.
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TRANSUNION INTERNATIONAL UK LIMITED
TransUnion and TruValidate enable clients to undertake digital verification and risk assessment in real time. Three solutions exist. ‘Risk’ to assess the fraud risk of an email, mobile or device. ‘Trust’ to find associations between identities and emails and/or mobiles. Device ‘Authentication’ to link a device to a customer account.
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INSIGHT DIRECT (UK) LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCI2024GC14
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Recordsure
Documents analytics. Access digital document types in one viewer, interrogate and analyse information, producing irrefutable audit trails. Fully configurable workflow and integration with Microsoft PowerBI, CaseReviewAI is a complete solution for managing document based case files for any kind of investigation. Integrate with ConversationReviewAI to include audio recordings alongside documents.
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CEOX SERVICES LTD
Ceox’s Power Automate Robotic Process Automation (RPA) enables Public Sector Organisations to do more with less. Microsoft’s Power Automate, part of Power Platform, enables users to quickly build secure and scalable Intelligent Automation (RPA) workflows, enabling the automation of mundane tasks, freeing team members up to perform higher-value activities.
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BECHTLE LIMITED
Customer Service Enterprise licenses expand on the functionality of Customer Service Professional. In particular, it grants use rights that give the ability to schedule, dispatch service, create teams, manage resources through integration with other Dynamics 365 applications such as Field Service and Project Operations, when the organization also licenses them.