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GRANICUS-FIRMSTEP LIMITED
govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).
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ROUTE 101 LIMITED
Zendesk is beautifully simple software that helps you provide better customer service. Route 101 is a Premier Partner and the current Most Valuable Partner of the Year with Zendesk, offering the entire Zendesk portfolio, including design, implementation, support, training and optimisation, as well as additional contact centre and communications expertise.
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BOOMERANG I-COMMS LTD
Boomerang delivers a robust two-factor authentication (2FA) messaging service, bolstering account security with one-time passcode (OTP) verification. Our solution equips developers with seamless integration tools for heightened protection against unauthorized access. Leveraging Boomerang's platform fortifies accounts, reducing risks and ensuring compliance with ISO 27001, Cyber Essentials, and Cyber Essentials Plus.
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BECHTLE LIMITED
A Sales Enterprise license takes your organization beyond sales force automation to meet the needs of more
complex sales processes. In addition to all the functionality available with a Sales Professional license, Sales
Enterprise capabilities include customization, extensibility, embedded intelligence, and manual forecasting.
Also includes Copilot in Dynamics 365 Sales
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TRICOSTAR SOFTWARE LTD
Tricostar Legal Case Management (TCM) is a 100% web-based application designed for the cloud, which provides Case and Matter Management tools, integrated Email and Document Management with SharePoint, Email Management with Office 365, Time Recording, Court Bundling, Billing and Client Portal access, with exceptionally strong Reporting and Workflow capabilities.
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ABAVUS LIMITED
Service Desk enables administrative teams to manage service requests in line with the SLA for their service area. This can be relevant when assisting external or internal customers and when managing any process (e.g. client request, support ticket, incident or case). Service Desk can also be considered as CRM-lite.
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CEOX SERVICES LTD
Ceox’s Tribunal & Appeals Management solution offers a modular Case Management solution built upon Microsoft Dynamics 365 with innovative features that enable organisations to administer hearings, tribunals, courts and appeals effectively and efficiently. The service gives organisations a platform to streamline processes, improve customer service and increase productivity.
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Ultranyx
Spectrum Data Quality is a SaaS service based around core Location Intelligence and Customer Information Management web services which can be joined together into customised composite services specific to your needs. Capabilities include data integration, AddressBase geocoding, drivetime routing, address validation, deduplication, normalisation, and geographic and demographic data enrichment.
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ARCUS GLOBAL LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCA2024GC14
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SMARTCITIZEN LIMITED
SmartRewards gives local authority staff the ability to manage a rewards and incentives scheme for their residents. Activities are created within the system which earn points when performed; these points can then be redeemed against defined prizes, or collected to reach certain targets as required.
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BRIDGEALL LIMITED
Dynamics 365 Sales is a customer relationship and case management solution from Microsoft. Offering class leading capability, integration and flexibility. Manage customers, volunteers, citizens, employees and more. Dynamics 365 Sales provides the ability to offer self service portals, extended reporting with Power BI and more.
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CANTARUS CRM LIMITED
Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).
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TASIKA LIMITED
We are an Intelligent Automation organisation providing end to end, and targeted Process Automation Software licenses and professional services. We also provide Business Process Management software and associated professional services.
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RETINUE SOLUTIONS LIMITED
Ryalto is a mobile app for workers in the public sector, to stay connected to their organisations peers. They pick up news and protocol information direct in the app and complete satisfaction surveys. There is a powerful shift booking tool that can standalone or be connected to a rostering system.
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MOODY'S ANALYTICS UK LIMITED
Entity Verification API (EVA) consolidates live and curated entity data, including risk information. It enhances data access through a single delivery method, with features like real-time monitoring. EVA supports customisable data-retrieval policies, ensuring AML compliance and flexibility with evolving networks, and includes a comprehensive audit trail.
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BOOMERANG I-COMMS LTD
Boomerang’s RESTful API ensures a secure, functional, high-performance messaging experience. With substantial throughput and redundancy, it meets enterprise needs for instant global messaging. Boomerang's built-in intelligence ensures accurate message matching, empowering developers to create automated conversational workflows seamlessly. ISO 27001, Cyber Essentials, and Cyber Essentials Plus Accredited.
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CEOX SERVICES LTD
Ceox’s Mobile App Development using Power Apps enables Public Sector Organisations to build native Mobile Apps for iOS and Android using the Power Platform. Power Apps provides an easy, quick way to build Mobile Apps, for internal use and engaging with citizens. Build Native Apps, Responsive Apps or PWAs.
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BOOMERANG I-COMMS LTD
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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VE3 GLOBAL LTD
VE3's customer experience services offer a self-service, cloud-based contact center solution that simplifies the process of delivering enhanced customer service at a reduced cost for businesses. The user-friendly graphical interface in Amazon Connect allows non-technical users to effortlessly design contact flows, oversee agents, and monitor performance metrics.
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GEOFF SMITH ASSOCIATES LIMITED
Freedom of Information FOI software provides a complete Information Request and Disclosure Case Management workflow designed to accurately document, track , action and conclude any disclosure type from receipt to appeal. User-configurable Request Types: GDPR, DBS, Complaints, Freedom of Information FOI, Right of Access, Subject Access Request SAR, Environmental Disclosures.
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OPEN SYSTEMS LAB LTD
Plan✕ is a content management system (CMS) for digital services. It enables local authorities to create, share and operate smart, dynamic-form services that make complex rules easy to navigate. Plan✕ is an open source tool, developed with local authorities and DLUHC. The aim is to make planning simpler for everyone.
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INTELLIGENT ENTERPRISE PRODUCTS LTD
Advanced solution supporting case management. Fully traceable and reportable contact management and case handling with a range of collaboration features. Designed to deliver efficient complaints management and to ensure compliance with statutory requirements. Includes recording, handling, workflow, correspondence management, case tracking and reporting. Compliance with GDPR, FOI and EIR legislation.
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PANACEA APPLICATIONS LIMITED
Intuitive, comprehensive customer relationship management. Applicable to all stakeholder relationships. Efficient maintenance of contact database, monitor and manage pro-active and reactive interactions. Messaging, emailing, notifications, e-newsletters. Project and task management, resource allocation, planning, progress monitoring. Interactive collaboration tools. Management reporting and dashboards. Cuts 80% of administration and supports strategic priorities.
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INSIGHT DIRECT (UK) LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCI2024GC14
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4 ROADS LIMITED
This solution enables public sector organisations achieve their customer engagement and digital transformation goals. Key aspects include a customer portal, case management, knowledge management, enterprise search, analytics, end-to-end process automation, CRM and social/email support. Delivered as a cost-effective public cloud solution, each tenant's data/services are securely maintained and individually configured.
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MELISSA DATA LTD.
The service provides address suggestions (UK & Global), matched to the characters the user types. Once an address is selected from lookup, the fully verified address auto completes into web forms, documents, or checkouts. Saving 80% in data entry time, simplifying the process, and increasing the quality of data capture.
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AXIS12 LTD
An easy way for councils to provide citizens with information and self-service functionality across their services. Designed for Local Authority and Councils, our open-source CMS/digital platform is based on Drupal 8 and backed by our ISO 27001 certification. Device responsive, it includes forms, multiple integration plug ins, and devolved publishing.
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LEICESTERSHIRE PARTNERSHIP NHS TRUST
LHIS Mobile Application Development services allows creation of bespoke apps to suit your unique requirement which can be published to GooglePlay, AppleStore, corporate devices etc. From content creation, usability, design and development, right through to launch and ongoing support. We have the experience and tools on hand to help.
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CIVICA UK LIMITED
Single Person Discount (SPD) Monitoring Service is designed to allow users to remove the resource-intensive nature of the traditional batch biennial review;providing the ability to carry-out monthly real-time reviews on selected cases. It prevents fraud by identifying wrongful SPD awards within 8-weeks of award date, ensuring fraudulent claims are minimised.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and membership management, complaints handling, legal matter management, patient (clinical and veterinary) management, customer service; complaints management; call centres and service departments.