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Verint Systems Inc.
Verint Intelligent Virtual Assistant (IVA) delivers human-emulated, conversational AI that powers personalised, secure and intelligent interactions across any channel to improve CX, boost revenue and lower costs. It transforms CX by answering complex questions, executing solutions, delivering the right outcomes, and continuously improving.
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INSIGHT DIRECT (UK) LTD
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCHI2024GC14
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ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
Talkdesk CX Cloud is an end-to-end cloud native (CCaaS) solution incorporating a comprehensive suite of applications including customer self-service, omni-channel engagement, workforce engagement, employee collaboration and customer experience analytics. Talkdesk CX Cloud includes AI applications that automate customer self-service, empower agents, mitigate fraud, and operationalise AI that enables service transformation.
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Digital Space Cloud Services Limited
Administrative extensions for users of Amazon Connect allowing enhanced features beyond those supplied, such as: Public Holiday & Temporary Closing, Emergency Messaging within your IVR, Accessible on-call groups, Group Voicemail, Allow& Block Listing of callers, Extensions & Personal Voicemail
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TRANSUNION INTERNATIONAL UK LIMITED
A web journey, web and mobile app SDK to integrate with app or submission API to deliver global GIID and biometric comparison via passive liveness and likeness checks. Assess the validity of GIIDs with signs of tampering and forgery. Full OCR capture and detailed output providing suggested responses also delivered.
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TRANSUNION INTERNATIONAL UK LIMITED
TransUnion and TruValidate enable clients to undertake digital verification and risk assessment in real time. Three solutions exist. ‘Risk’ to assess the fraud risk of an email, mobile or device. ‘Trust’ to find associations between identities and emails and/or mobiles. Device ‘Authentication’ to link a device to a customer account.
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INSIGHT DIRECT (UK) LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCI2024GC14
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Recordsure
Documents analytics. Access digital document types in one viewer, interrogate and analyse information, producing irrefutable audit trails. Fully configurable workflow and integration with Microsoft PowerBI, CaseReviewAI is a complete solution for managing document based case files for any kind of investigation. Integrate with ConversationReviewAI to include audio recordings alongside documents.
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CEOX SERVICES LTD
Ceox’s Power Automate Robotic Process Automation (RPA) enables Public Sector Organisations to do more with less. Microsoft’s Power Automate, part of Power Platform, enables users to quickly build secure and scalable Intelligent Automation (RPA) workflows, enabling the automation of mundane tasks, freeing team members up to perform higher-value activities.
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BECHTLE LIMITED
Customer Service Enterprise licenses expand on the functionality of Customer Service Professional. In particular, it grants use rights that give the ability to schedule, dispatch service, create teams, manage resources through integration with other Dynamics 365 applications such as Field Service and Project Operations, when the organization also licenses them.
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GRANICUS-FIRMSTEP LIMITED
govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).
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ROUTE 101 LIMITED
Zendesk is beautifully simple software that helps you provide better customer service. Route 101 is a Premier Partner and the current Most Valuable Partner of the Year with Zendesk, offering the entire Zendesk portfolio, including design, implementation, support, training and optimisation, as well as additional contact centre and communications expertise.
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BOOMERANG I-COMMS LTD
Boomerang delivers a robust two-factor authentication (2FA) messaging service, bolstering account security with one-time passcode (OTP) verification. Our solution equips developers with seamless integration tools for heightened protection against unauthorized access. Leveraging Boomerang's platform fortifies accounts, reducing risks and ensuring compliance with ISO 27001, Cyber Essentials, and Cyber Essentials Plus.
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BECHTLE LIMITED
A Sales Enterprise license takes your organization beyond sales force automation to meet the needs of more
complex sales processes. In addition to all the functionality available with a Sales Professional license, Sales
Enterprise capabilities include customization, extensibility, embedded intelligence, and manual forecasting.
Also includes Copilot in Dynamics 365 Sales
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Tricostar Software Ltd
Tricostar Legal Case Management (TCM) is a 100% web-based application designed for the cloud, which provides Case and Matter Management tools, integrated Email and Document Management with SharePoint, Email Management with Office 365, Time Recording, Court Bundling, Billing and Client Portal access, with exceptionally strong Reporting and Workflow capabilities.
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Abavus.co.uk
Service Desk enables administrative teams to manage service requests in line with the SLA for their service area. This can be relevant when assisting external or internal customers and when managing any process (e.g. client request, support ticket, incident or case). Service Desk can also be considered as CRM-lite.
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CEOX SERVICES LTD
Ceox’s Tribunal & Appeals Management solution offers a modular Case Management solution built upon Microsoft Dynamics 365 with innovative features that enable organisations to administer hearings, tribunals, courts and appeals effectively and efficiently. The service gives organisations a platform to streamline processes, improve customer service and increase productivity.
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Ultranyx
Spectrum Data Quality is a SaaS service based around core Location Intelligence and Customer Information Management web services which can be joined together into customised composite services specific to your needs. Capabilities include data integration, AddressBase geocoding, drivetime routing, address validation, deduplication, normalisation, and geographic and demographic data enrichment.
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ARCUS GLOBAL LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCA2024GC14
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SmartCitizen Limited
SmartRewards gives local authority staff the ability to manage a rewards and incentives scheme for their residents. Activities are created within the system which earn points when performed; these points can then be redeemed against defined prizes, or collected to reach certain targets as required.
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BRIDGEALL LIMITED
Dynamics 365 Sales is a customer relationship and case management solution from Microsoft. Offering class leading capability, integration and flexibility. Manage customers, volunteers, citizens, employees and more. Dynamics 365 Sales provides the ability to offer self service portals, extended reporting with Power BI and more.
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FLEXRM LIMITED
Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).
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TASIKA LIMITED
We are an Intelligent Automation organisation providing end to end, and targeted Process Automation Software licenses and professional services. We also provide Business Process Management software and associated professional services.
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Retinue Solutions
Ryalto is a mobile app for workers in the public sector, to stay connected to their organisations peers. They pick up news and protocol information direct in the app and complete satisfaction surveys. There is a powerful shift booking tool that can standalone or be connected to a rostering system.
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MOODY'S ANALYTICS UK LIMITED
Entity Verification API (EVA) consolidates live and curated entity data, including risk information. It enhances data access through a single delivery method, with features like real-time monitoring. EVA supports customisable data-retrieval policies, ensuring AML compliance and flexibility with evolving networks, and includes a comprehensive audit trail.
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BOOMERANG I-COMMS LTD
Boomerang’s RESTful API ensures a secure, functional, high-performance messaging experience. With substantial throughput and redundancy, it meets enterprise needs for instant global messaging. Boomerang's built-in intelligence ensures accurate message matching, empowering developers to create automated conversational workflows seamlessly. ISO 27001, Cyber Essentials, and Cyber Essentials Plus Accredited.
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CEOX SERVICES LTD
Ceox’s Mobile App Development using Power Apps enables Public Sector Organisations to build native Mobile Apps for iOS and Android using the Power Platform. Power Apps provides an easy, quick way to build Mobile Apps, for internal use and engaging with citizens. Build Native Apps, Responsive Apps or PWAs.
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BOOMERANG I-COMMS LTD
Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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VE3 GLOBAL LTD
VE3's customer experience services offer a self-service, cloud-based contact center solution that simplifies the process of delivering enhanced customer service at a reduced cost for businesses. The user-friendly graphical interface in Amazon Connect allows non-technical users to effortlessly design contact flows, oversee agents, and monitor performance metrics.
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GEOFF SMITH ASSOCIATES LIMITED
Freedom of Information FOI software provides a complete Information Request and Disclosure Case Management workflow designed to accurately document, track , action and conclude any disclosure type from receipt to appeal. User-configurable Request Types: GDPR, DBS, Complaints, Freedom of Information FOI, Right of Access, Subject Access Request SAR, Environmental Disclosures.