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CEOX SERVICES LTD
Ceox’s Microsoft Power Apps Public Engagement Manager enables Public Sector Organisations to administer enquiries and official correspondence management. Manage cases: Freedom of Information (FOI) requests, Inter-Ministerial (IM), Complaints, Data Access Requests, Environmental Information Regulation (EIR) requests, Parliamentary Questions (PQ), Subject Access Requests (SAR), Ministerial Correspondence (MC), Treat Official, Write-Rounds, Invitations.
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CORE TECHNOLOGY SYSTEMS (U.K.) LIMITED
Our Nintex service offers workflow automation tools including the Nintex Workflow Cloud for designing and implementing AI-driven workflows. Nintex Process Discovery captures and maps processes for optimisation. Nintex Promapp simplifies process documentation. Nintex K2 Cloud facilitates workflow application development, and Nintex RPA streamlines tasks using robotic automation, enhancing operational efficiency.
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XMA LIMITED
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCX2024GC14
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Six Degrees
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Artificial Intelligence (AI) is at the core of the platform.
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HORNBILL TECHNOLOGIES LIMITED
Automate service interactions/operations across your organisation with Hornbill's ESM/ITSM SaaS solution, boosting productivity 80%-90%. Our digital portal/catalog gives users a compelling alternative to costly one-to-one interactions. Pre-built templates and drag-and-drop tools let you create services/automations in minutes. AI-driven tools for agents and a virtual agent boost productivity to new levels.
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WISER TRIBES LTD
Wisertribes offers easy-to-use automation tools that can scale to fit your needs, from getting started with licenses to designing, building, testing, and maintaining your RPA & IA solutions. Wisertribes provides consulting services to help you plan your automation journey, choose the right software, and identify areas where-automation-can benefit your business.
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Espire Infolabs Ltd
Espire offers a comprehensive suite of Customer Communication Management services to enable inbound & outbound communication. We provide consulting, implementation and managed support and Business as Usual services using Quadient(Inspire), MessagePoint, OpenText Exstream, Stream Serve, PB Stack (EO,VIP/VDE), Sefas, Smart Communication and Kofax (KTA, KC and KTM) and PresConnect.
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Novoville Ltd
Novoville’s Shared Repairs Management Platform (SRM) is an out-of-the-box solution to integrate the local market for building maintenance and repairs, and streamline the process for achieving repairs in buildings where mixed ownership makes collaboration difficult.A "mobile-first" approach, fully customisable to address different needs. Awarded by the Scottish Government.
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Bullet Web Development
A chat assistant, harnessing the power of artificial Intelligence (AI) to help people navigate complex information (e.g. council services). Our tool delivers conversations through a range of communication channels (e.g. web, sms, Whatsapp, app). Offering tailored, personalised advice through an AI powered assistant.
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ARDANIS TECHNOLOGIES LIMITED
Aileen is an AI-powered solution that transforms contact centre efficiency. It automates email handling, integrates with existing systems, and delivers personalized responses. Aileen delivers immediate operational savings and an average FCR improvement of 19%.
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CIVICA UK LIMITED
Rapid deployment of Microsoft language studio making complex frequently asked questions (FAQ) documentation readily accessible for up to 100 concurrent Chatbot users over embeddable web interface. Includes advice to curate content sources to maximise value from Microsoft Bot Framework and Azure App Services.
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TRUSTMARQUE SOLUTIONS LIMITED
The Microsoft Dynamics 365 product sets (see Pricing) from Microsoft Partner (7 Designations). Our subscription plans offer cost effective options providing ultimate flexibility for users to have access to any Dynamics 365 product including but not limited to, Dynamics 365 for Sales, Field Service, Customer Service, and Project Service Automation.
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Matrix42 Sweden AB
Efecte offers a comprehensive suite of cloud-based solutions, including IT and Enterprise Service Management (ITSM & ESM), Identity and Access Management (IAM), and Conversational IT. With our innovative and scalable solutions, organizations can streamline operations, enhance productivity, and achieve digital transformation goals.
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ANS GROUP LIMITED
MLOps practices are important to assist customers in improving the quality and consistency of their machine learning solutions. ANS' Accelerator will enable customers to unlock the potential of their machine learning projects, allowing them to streamline workflows, boost collaboration and accelerate development cycles to maximise the impact of data-driven initiatives.
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Six Degrees
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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Bullet Web Development
A chat assistant, harnessing the power of artificial Intelligence (AI) to enable people to navigate, access and ‘have a conversation with’ social care information, advice, guidance and processes. Our tool delivers conversations through a range of communication channels (e.g. web, sms, Whatsapp, app).
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Productivity improvement is a key use of the platform.
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Netpremacy Limited
The Zendesk Marketplace is a one stop shop to find applications and integrations to increase agent productivity and workflows. In the Marketplace, You'll find apps and integrations to enhance analytics and reporting, time tracking, agent productivity. Netpremacy is an official Zendesk partner guaranteeing the best results for your Zendesk deployment.
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TEMPLE INTERACTIVE MEDIA LIMITED
Automated telephone call handling and IVR (Interactive Voice Response). Our systems are used for credit card payments, voicemail, voting and information services. Voice interface using telephone keypad or Speech Recognition to connect to databases and APIs. Call centre overflow and routing.
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SOFTCAT PLC
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCS2024GC14
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ERNST & YOUNG LLP
Technology-enabled transformation for Government; offering automation software licence resale as well as end-to-end AI enabled automation implementation services. Merging Artificial Intelligence (AI), generative AI, Robotic Process Automation (RPA) and advanced analytics to accelerate complex business processes and make human-like decisions.
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XMA LIMITED
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCX2024GC14
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INSIGHT DIRECT (UK) LTD
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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SOFTCAT PLC
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHS2024GC14
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Charterhouse Voice & Data
The Private Cloud Voice and Contact Centre service is based on the Mitel Unify OpenScape portfolio and leading partner products to provide a robust and reliable integrated voice, contact centre and collaboration services with optional on-site survivability.
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Blacklight Software
Blacklight work with Microsoft Dynamics 365 to allow social housing providers to improve customer service and operational efficiency by better managing housing related processes and asset and tenant information.
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Orlo
Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.
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DATA PILLAR LIMITED
Elevate your business with DataPillar's AI solutions, harnessing the transformative potential of data-driven AI. Explore strategies to expedite new AI ventures, expand AI integration across your organization, and effectively navigate complex challenges and extensive datasets with unparalleled efficiency and simplicity.
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Cinos
Revolutionise customer service with Webex Contact Centre, an all-in-one cloud Customer Contact solution combining CPaaS, Workforce Optimisation, and Artifical Intelligence. Manage omnichannel interactions with advanced features like call recording, quality management, workforce management and analytics. Leverage AI-driven self-service for personalised customer experiences, elevating contact centre efficiency and customer service.