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MAZIK GLOBAL LIMITED
Mazik Global is a Microsoft Solution Partner, using our in-depth automation and technical skills to design and implement end-to-end Dynamics Customer Service transformational business solutions. Used to track customer issues, record interactions related to a case with a full audit trail, and efficiently route work items using case management functionality.
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BOOMERANG I-COMMS LTD
An intelligent platform to automate appointment management using our patented threading technology for 2-way messaging. We make it easy to manage appointments and integrate with your booking system / schedule. SMS, EMAIL AND IVR used to set, remind and cancel appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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SOFTCAT PLC
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCS2024GC14
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SVL BUSINESS SOLUTIONS LIMITED
The Calabrio One Suite is an intelligent and fully integrated contact centre workforce optimisation suite, in the cloud, on premise or in a hybrid environment. Calabrio One includes Call Recording, Quality Management, Analytics, Workforce Management and Advanced Reporting to help unlock the value in your contact centre.
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CIVICA UK LIMITED
Civica provides local authorities throughout the UK with a diverse range of electoral management software and services. Our secure, web-based system is kept fully compliant with UK Legislation and offers all the benefits of a true Cloud Native solution.
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CENTRAL NETWORKS AND TECHNOLOGIES LIMITED
N-Able is used to monitor physical and virtual devices in a customer's networks.
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ABM INTELLIGENCE LIMITED
ACOS module for managing Protected Persons (Witness Protection) requirements is highly secure and easy to use. Capture all data, identity, financial management, identification documentation including passport, driving licence, family officer. Identified areas of risk are assessed, mitigated and managed effectively ensuring those involved in the process remain fully protected.
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BOOMERANG I-COMMS LTD
Boomerang can manage multiple vacancies for temporary appointments, one-off events or recurring requirements. It contacts, counts and fulfils based on requirement. System manages shifts, overtime and emergency manning. It informs a candidate pool of new vacancies, developing rosters and manages out-of-hours support. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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FORMAT14 CRM LTD
Built for maximum control and customisability, Sugar Enterprise and Sugar Enterprise + provide a full featured CRM in your designated cloud environment.
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TRANSUNION INTERNATIONAL UK LIMITED
TruValidate enables clients to digitally verify an identity, in real time, using the latest TransUnion credit bureau, electoral roll and public bad debt data. TruValidate is highly flexible, configurable, and modular, enabling clients to meet their identity verification challenges, aligning with their identity risk appetite, helping achieve better KYC .
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ARCUS GLOBAL LIMITED
Arcus Notices is a flexible and intuitive cloud-based solution, built on Salesforce, helping users manage the full Notice process from initiation, preparation, issuing of the notice to monitoring of compliance. The included mobile app supports full access and offline remote working, enabling officers and teams to work efficiently and effectively.
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BRITANNIC TECHNOLOGIES LIMITED
INBOX enables highly efficient/effective handling of digital interactions. INBOX performs automated triage; reading, responding and routing interactions into single/multiple queues. Automating the route to the correct agent or business orchestration rule.
Customers typically expect between 30-70% deflection rate of first contact email through effective use of INBOX.
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SOFTCAT PLC
Case Management for Public Sector is built on a modular, composable, CMaaS architecture providing a central location to manage and track the activities and data for all case types, from case intake to resolution. End users connect via portals to self-serve for requests, incidents or complaints etc. APPSC24GC14
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NEC SOFTWARE SOLUTIONS UK LIMITED
NEC provide the full suite of Control Room software providing CAD and ICCS functionality. The following functionality is included Telephone call routing and ACD, call collection, incident management, resource management, radio integration and mapping. Our solutions are fully resilient and supplied to both Emergency Service and secondary service control rooms.
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FARTHEST GATE LIMITED
The Liberator Kerbside Management System software solution is a market leading module forming part of the Liberator suite of products. Liberator Kerbside can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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CIPTEX LTD
RACE is an add-on solution designed to augment and accelerate the implementation of Twilio Flex.
It extends Flex's capabilities by facilitating integration into a range of leading CRM platforms and adding deep functionality in areas such as outbound dialling, low-code customisation of the agent experience and AI-powered agent assistance.
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BOOMALERT LIMITED
Remote Monitoring service provides monitoring without needing a separate app or device. Seamlessly integrates and swiftly deploys to lone workers, vulnerable individuals, and remote or high-risk environments, ensuring quick accessibility. Ideal for lone workers, remote employees, vulnerable persons, student safety, and high-risk occupations.
ISO-27001, Cyber Essentials, and Cyber Essentials Plus.
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FARTHEST GATE LIMITED
The Liberator Case Management solution is a market leading module forming part of the Liberator suite of products. ALiberator Case Management can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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FARTHEST GATE LIMITED
The Liberator Vehicle Removals software solution is a market leading module forming part of the Liberator suite of products. AVehicle Removals can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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CSS EUROPE LIMITED
Pro-Cloud is a full cradle to grave solution that handles a complete asset cycle, managing in-field activities for any market sector.
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KICK ICT GROUP LIMITED
Make your marketing strategy more efficient, targeted and relevant to your customer with Microsoft’s marketing automation platform. You’ll better manage the full marketing journey from awareness, to prospect, to conversion and cross/up sell, getting the right communications in front of your customers and your marketing team working with maximum effectiveness.
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DSI BILLING SERVICES LIMITED
Gov-u is our secure managed user web portal enabling your users to securely access digital accounts, copies of their documents and correspond through an online forms system. Gov-u can be fully styled to match your brand, while two way linking to your existing website provides a seamless user experience.
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AASEYA SOFTWARE SERVICES (UK) LIMITED
The Aaseya Inspection Management solution is an accelerator built on the OutSystems Platform that adapts quickly to the changing inspection business needs. The solution can streamline the existing Inspection processes by connecting with multiple enterprise systems. The solution can be extended for inspection types by management of checklists and questionnaires.
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PEGASYSTEMS LIMITED
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Generative AI (GenAI) is a core part of the platform.
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XMA LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHX2024GC14
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SKYFLO DIGITAL LTD
Single platform designed to help governments to serve the people faster. Get value quickly with purpose-built data, integration, automation, AI, analytics, UX for public sector.
Out-Of-The-Box capabilities to manage citizen services and benefits, deliver authorisations, manage rules and compliance, ensure safety and justice, recruit, onboard, develop public sector employees. SFDC2024GC14
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IEG4 LIMITED
IEG4's Customer Relationship Management (CRM) system is a powerful tool designed to cater for the specific needs of local government. Its aim is to improve efficiency and effectiveness in face-to-face or telephone customer interactions. CRM centralises customer information in a single platform, streamlining the interaction process and enhancing service quality.
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INSIGHT DIRECT (UK) LTD
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCI2024GC14
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EBO.AI (UK) LTD
EBO's solution automates the outreach and validation of patient waiting lists and provides detailed BI analytics to govern that process, The solution is available as both standalone and fully integrated to the EPR/ PAS.
Features include:
- automated, 2-way conversation
- multi-lingual
- multi-channel
- Power BI dashboards
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LIBERATA UK LIMITED
Our Discount & Exemption Review service offers an effective, low cost means of eliminating fraud and error across Discount & Exemptions awards. The service delivers intelligent data-matching, analysis and cleansing, including the delivery of reviews through the generation of letters and collation of responses and evidence via citizen facing tools.