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OPEN SYSTEMS LAB LTD
Plan✕ is a content management system (CMS) for digital services. It enables local authorities to create, share and operate smart, dynamic-form services that make complex rules easy to navigate. Plan✕ is an open source tool, developed with local authorities and DLUHC. The aim is to make planning simpler for everyone.
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INTELLIGENT ENTERPRISE PRODUCTS LTD
Advanced solution supporting case management. Fully traceable and reportable contact management and case handling with a range of collaboration features. Designed to deliver efficient complaints management and to ensure compliance with statutory requirements. Includes recording, handling, workflow, correspondence management, case tracking and reporting. Compliance with GDPR, FOI and EIR legislation.
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Panacea Applications Limited
Intuitive, comprehensive customer relationship management. Applicable to all stakeholder relationships. Efficient maintenance of contact database, monitor and manage pro-active and reactive interactions. Messaging, emailing, notifications, e-newsletters. Project and task management, resource allocation, planning, progress monitoring. Interactive collaboration tools. Management reporting and dashboards. Cuts 80% of administration and supports strategic priorities.
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INSIGHT DIRECT (UK) LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCI2024GC14
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4 ROADS LIMITED
This solution enables public sector organisations achieve their customer engagement and digital transformation goals. Key aspects include a customer portal, case management, knowledge management, enterprise search, analytics, end-to-end process automation, CRM and social/email support. Delivered as a cost-effective public cloud solution, each tenant's data/services are securely maintained and individually configured.
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Melissa Data Ltd
The service provides address suggestions (UK & Global), matched to the characters the user types. Once an address is selected from lookup, the fully verified address auto completes into web forms, documents, or checkouts. Saving 80% in data entry time, simplifying the process, and increasing the quality of data capture.
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AXIS12 LTD
An easy way for councils to provide citizens with information and self-service functionality across their services. Designed for Local Authority and Councils, our open-source CMS/digital platform is based on Drupal 8 and backed by our ISO 27001 certification. Device responsive, it includes forms, multiple integration plug ins, and devolved publishing.
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Leicestershire Health Informatics Service
LHIS Mobile Application Development services allows creation of bespoke apps to suit your unique requirement which can be published to GooglePlay, AppleStore, corporate devices etc. From content creation, usability, design and development, right through to launch and ongoing support. We have the experience and tools on hand to help.
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CIVICA UK LIMITED
Single Person Discount (SPD) Monitoring Service is designed to allow users to remove the resource-intensive nature of the traditional batch biennial review;providing the ability to carry-out monthly real-time reviews on selected cases. It prevents fraud by identifying wrongful SPD awards within 8-weeks of award date, ensuring fraudulent claims are minimised.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire helps organisations plan and deliver Microsoft Dynamics365 - a fully customisable software platform that is easy to use and manage. Business solutions range from contact, activity and membership management, complaints handling, legal matter management, patient (clinical and veterinary) management, customer service; complaints management; call centres and service departments.
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MAZIK GLOBAL LIMITED
Mazik Global is a Microsoft Solution Partner, using our in-depth automation and technical skills to design and implement end-to-end Dynamics Customer Service transformational business solutions. Used to track customer issues, record interactions related to a case with a full audit trail, and efficiently route work items using case management functionality.
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BOOMERANG I-COMMS LTD
An intelligent platform to automate appointment management using our patented threading technology for 2-way messaging. We make it easy to manage appointments and integrate with your booking system / schedule. SMS, EMAIL AND IVR used to set, remind and cancel appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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SOFTCAT PLC
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCS2024GC14
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SVL Business Solutions Ltd
The Calabrio One Suite is an intelligent and fully integrated contact centre workforce optimisation suite, in the cloud, on premise or in a hybrid environment. Calabrio One includes Call Recording, Quality Management, Analytics, Workforce Management and Advanced Reporting to help unlock the value in your contact centre.
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CIVICA UK LIMITED
Civica provides local authorities throughout the UK with a diverse range of electoral management software and services. Our secure, web-based system is kept fully compliant with UK Legislation and offers all the benefits of a true Cloud Native solution.
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Central Networks and Technologies Ltd
N-Able is used to monitor physical and virtual devices in a customer's networks.
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ABM Intelligence Limited
ACOS module for managing Protected Persons (Witness Protection) requirements is highly secure and easy to use. Capture all data, identity, financial management, identification documentation including passport, driving licence, family officer. Identified areas of risk are assessed, mitigated and managed effectively ensuring those involved in the process remain fully protected.
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BOOMERANG I-COMMS LTD
Boomerang can manage multiple vacancies for temporary appointments, one-off events or recurring requirements. It contacts, counts and fulfils based on requirement. System manages shifts, overtime and emergency manning. It informs a candidate pool of new vacancies, developing rosters and manages out-of-hours support. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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FORMAT14 CRM LTD
Built for maximum control and customisability, Sugar Enterprise and Sugar Enterprise + provide a full featured CRM in your designated cloud environment.
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TRANSUNION INTERNATIONAL UK LIMITED
TruValidate enables clients to digitally verify an identity, in real time, using the latest TransUnion credit bureau, electoral roll and public bad debt data. TruValidate is highly flexible, configurable, and modular, enabling clients to meet their identity verification challenges, aligning with their identity risk appetite, helping achieve better KYC .
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ARCUS GLOBAL LIMITED
Arcus Notices is a flexible and intuitive cloud-based solution, built on Salesforce, helping users manage the full Notice process from initiation, preparation, issuing of the notice to monitoring of compliance. The included mobile app supports full access and offline remote working, enabling officers and teams to work efficiently and effectively.
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BRITANNIC TECHNOLOGIES LIMITED
INBOX enables highly efficient/effective handling of digital interactions. INBOX performs automated triage; reading, responding and routing interactions into single/multiple queues. Automating the route to the correct agent or business orchestration rule.
Customers typically expect between 30-70% deflection rate of first contact email through effective use of INBOX.
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SOFTCAT PLC
Case Management for Public Sector is built on a modular, composable, CMaaS architecture providing a central location to manage and track the activities and data for all case types, from case intake to resolution. End users connect via portals to self-serve for requests, incidents or complaints etc. APPSC24GC14
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NEC SOFTWARE SOLUTIONS UK LIMITED
NEC provide the full suite of Control Room software providing CAD and ICCS functionality. The following functionality is included Telephone call routing and ACD, call collection, incident management, resource management, radio integration and mapping. Our solutions are fully resilient and supplied to both Emergency Service and secondary service control rooms.
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WM Promus
SMAX is a machine learning-based solution that meets all your service desk, IT service management, and IT asset management needs.
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Farthest Gate Limited
The Liberator Kerbside Management System software solution is a market leading module forming part of the Liberator suite of products. Liberator Kerbside can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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CIPTEX LTD
RACE is an add-on solution designed to augment and accelerate the implementation of Twilio Flex.
It extends Flex's capabilities by facilitating integration into a range of leading CRM platforms and adding deep functionality in areas such as outbound dialling, low-code customisation of the agent experience and AI-powered agent assistance.
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Boomalert Ltd
Remote Monitoring service provides monitoring without needing a separate app or device. Seamlessly integrates and swiftly deploys to lone workers, vulnerable individuals, and remote or high-risk environments, ensuring quick accessibility. Ideal for lone workers, remote employees, vulnerable persons, student safety, and high-risk occupations.
ISO-27001, Cyber Essentials, and Cyber Essentials Plus.
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Farthest Gate Limited
The Liberator Case Management solution is a market leading module forming part of the Liberator suite of products. ALiberator Case Management can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Farthest Gate Limited
The Liberator Vehicle Removals software solution is a market leading module forming part of the Liberator suite of products. AVehicle Removals can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.