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985 results found

985 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • Salesforce Hyperforce Lightning Sales Cloud

    Arcus Global Limited

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHA2024GC14

  • Altia Covert Operations Solution (ACOS) Surveillance Authorities

    ABM Intelligence Limited

    ACOS offers a comprehensive tool for the management of applications for Directed Surveillance, Intrusive Surveillance, Property Interference, Combined (Intrusive and Property) Surveillance and TEI Warrants (all written and urgent). With easy workflow and compliance with RIPA, IPA, Police Act, GDPR, FOIA and HRA this module ensures legislative compliance.

  • Salesforce Hyperforce Lightning Experience Cloud

    Arcus Global Limited

    Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHA2024GC14

  • Salesforce Hyperforce Public Sector Solutions PSFA

    SOFTCAT PLC

    Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHS2024GC14

  • Kore.ai Artificial Intelligence (AI) Platform

    Generation Digital

    The Kore.ai platform delivers simplicity, flexibility, and control when applying conversational and generative AI and LLMs. Deploying our platform cuts the time and effort to deploy effective AI solutions at your business. Our platform is open. We build upon your existing architecture and integrate with any LLM and technology infrastructure.

  • Lone Worker Employee Protection Services From Peoplesafe

    Skyguard Ltd

    Lone worker services from Peoplesafe protect the largest share of public sector lone workers. Alarms raised through lone working devices, safety apps and body cameras are professionally managed by our 24/7/365 control centre. With Peoplesafe, you’ll know your staff can receive help whenever, wherever. Peoplesafe are people risk management specialists.

  • Salesforce Hyperforce Lightning Service Cloud

    Arcus Global Limited

    Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHA2024GC14

  • Hostcomm Cloud Contact Centre & Predictive Dialler

    Hostcomm Limited

    We provide clients with the ability to communicate with their service users over their choice of channel. Our cloud contact centre solution includes an inbound call ACD, predictive dialler, Interaction analytics, PCI-DSS payment IVR, AI voice assistant, natural language IVR, reporting and analytics, voice recording and CRM intergation.

  • Manage - Cloud

    BCS GLOBAL NETWORKS LIMITED

    Deliver a committed and consistent video experience for every user, every time with New Era Technology’s Manage - Cloud service. With behind the scenes monitoring and performance optimisation, we ensure the best possible video experience for your users as well as providing maximum up-time for your video conferencing services.

  • VerseOne Vocoll Communication and Collaboration Tool and Intelligent Chatbot for Customer Service

    VERSEONE GROUP LTD

    Easily collaborate through frictionless digital interactions. Vocoll drives productivity through empowering collaboration between internal teams and external customers, through Live Support/Chat, Knowlege bot. Vocoll customer experience is further enhanced through a native Android or iOS mobile application, enabling true on-the-go interactions via push notifications.

  • Salesforce CRM Analytics

    Arcus Global Limited

    CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCA2024GC14

  • Salesforce Tableau Platform

    XMA LIMITED

    Tableau is your self-service (SaaS or Private Cloud) visual analytics platform fully-hosted in the cloud. Keywords: Pulse, Copilot, Hanrahan, Stolte, Chabot, .TDE, BI, Dashboard, VizQL, Hyper, In-Memory, Hybrid, Live, Bridge, Desktop, Prep, Creator, Explorer, Viewer, Viz, .TWB, .TWBX, Chart, Graph, Table, Database, File, Big, Data, Secure, Governed, Audited, Intuitive, SFDCTBX2024GC14

  • SMS

    Saascoms

    The distribution and delivery of SMS messages

  • data8 duplicare

    Data8 Ltd.

    data8 duplicare is an automated de-duplication tool for Microsoft Dynamic 365. It delivers the ability to merge multiple records with all fields and customisable merge bulk de-duping of existing records. It also provides real-time advanced duplicate prevention with the ability to merge multiple records with all fields, including custom entities.

  • Drawdown (ServiceNow Support)

    Scarce IT

    Flexible and scalable managed service desk, incident management, request fulfilment, enhancements, strategy advice & best practice guidance for your ServiceNow platform. UK core and extended hours available. Committed SLA response and resolution times, service reviews and dedicated account manager support, Draw-down hours based model providing ultimate flexibility and value.

  • Dynamics 365 for Marketing

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Brightwire helps organisations plan and deliver Microsoft Dynamics 365 applications - a fully customisable platform that is easy to use and manage, and which enables contact management, and marketing automation through a single interface. Get a 360 degree view of your customer, improve engagement and realise value.

  • Multi-channel school broadcast communications

    BOOMERANG I-COMMS LTD

    Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management. Intelligent, automated messaging designed for educational organisations. A communications solution for the Education sector to streamline and manage workflows. All responses are matched and can be delivered to an email inbox. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Microsoft Power Platform: Power Automate Implementation

    WR LOGIC LIMITED

    WR Logic offers a comprehensive Microsoft Power Automate implementation service, delivering extensive expertise and engagement for the design, implementation, and adoption of Power Automate, an integral component of the MS Power Platform. Our services encompass discovery, strategic planning, configuration, integration, deployment, adept change management, comprehensive training, and steadfast support services.

  • Power Platform - Power Apps

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Brightwire helps organisations plan and deliver Microsoft Dynamics 365 applications - a fully customisable platform that is easy to use and manage, and which enables contact management, and marketing automation through a single interface. Get a 360 degree view of your customer, improve engagement and realise value.

  • BMC Remedy Helix Design, Development and Deployment Services

    LEIDOS INNOVATIONS UK LTD

    Provision of innovative implementation and support services for the BMC Remedy platform. The service includes OOTB installation, bespoke application development, platform implementations and customisations, maintenance and support.

  • EBO e-Correspondence

    EBO

    The e-Correspondence product offers hospitals a seamless and secure method to notify patients when new documents are added to their medical records. Utilizing AI-driven automation and secure messaging protocols, an SMS containing essential (yet limited) information is sent to the patient, ensuring confidentiality while maintaining ease of access.

  • Contract Management Platform (Contrakta)

    North of England Commissioning Support Unit

    Contrakta offers a holistic solution designed to simplify the intricate processes of contract management within the NHS. Our platform facilitates the entire contract life-cycle, enabling customers to effectively monitor, analyse, and enhance their contractual obligations with efficiency.

  • Kore.ai AI Enterprise Search Platform

    Generation Digital

    Conversational Search Assistant with the Added Power of LLMs and Generative AI. Deliver better search relevance, more comprehensive and complete answers, and contextually personalized search results by combining the power of Kore.ai's leading conversational search capabilities, Large Language Models (LLMs) and Generative AI (GenAI) technologies.

  • Equine and Livestock Transporter Service

    EQUINE REGISTER LIMITED

    Enables transporters to identify and manage movements of equines and livestock in their vehicles. The application allows owners to pre-register vaccination and other health information to support compliance and provides a full audit trail of movements and animals interacted with, to support biosecurity and traceability.

  • TransUnion - Tracing, Financial and Criminal Investigations - Threesixty Online

    TRANSUNION INTERNATIONAL UK LIMITED

    ThreeSixty Online provides accurate and comprehensive financial information on the UK adult population, and has been specifically designed to meet the challenges of the public sector. The service uses our unique Residency Plus database and matching engine to detail and confirm individual identity, residency and household occupancy.

  • EBO Patient Information

    EBO

    Accurate demographic data collection is essential for hospitals to provide personalised care, understand their patient population, and allocate resources effectively. The EBO solution: - automates the process of updating patient demographic data - collects essential age, gender, address, contact details - identifies data inconsistencies or missing data

  • Centric - Single Sign-On Appraisal, Revalidation, MSF, Job Planning and e-Rostering

    Premier IT Partnership Ltd.

    Our all-in-one Centric platform offers greater efficiency, better security, a user-friendly experience, and a subscription-based service allowing quick access to Appraisal and Revalidation, Multi-source Feedback, Job Planning, e-Rostering and Learning Management System including e-Learning facilities – without having to log-off and back on again into a different system.

  • pagespry Publication Automation & Pagination

    Pindar Creative

    Catalogue or directory automation by importing images and data into our user friendly drag 'n' drop interface. Assign flexible templates to create your publication running order in minutes, whilst maintaining corporate branding. Select appropriate plugins to output for print, web, Amazon/Google feeds and/or digital editions to achieve your finished product

  • NHS Appointment Management

    BOOMERANG I-COMMS LTD

    Healthcare providers face mounting pressure to improve outcomes while lowering costs. Boomerang offers messaging solutions to streamline operations and reduce expenses. Our appointment scheduling tool integrates seamlessly with existing systems, automating processes and enhancing customer experience while maintaining rigorous security standards. ISO-27001, Cyber Essentials,Cyber Essentials Plus accredited

  • Lifecycle asset & inventory management with integrated maintenance, operations and purchase

    PCSINFINITY PRIVATE LIMITED

    Asset, Inventory & Warehouse lifecycle management system Unified ITSM ticketing for breakdown, service requests & internal services. Preventive, Predictive & Condition based maintenance QR/ Bar Code & RFID asset tracking and reporting Asset Audit & Verification Workflows, Role Based Access Control. Reports, Dashboards, API Integration, Data upload/ download