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Formus Professional Software
FormusPro is a certified Microsoft Partner who specialises in the implementation, configuration and development of software, primarily on the Microsoft Dynamics 365 (D365) platform. In addition, we also offer data migration, system integration, continuous system development, software licensing, consultancy, training, training documentation and support.
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SOFTCAT PLC
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCS2024GC14
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Intelligent Virtual Assistant is a key feature of the platform.
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Medallia, Inc.
Medallia's Patient Experience solution embeds rich intuitive listening seamlessly throughout the patient journey, collecting, analysing, and surfacing real-time signals and feedback. Remove silos and create unified views of patient insights, empowering your organisation, driving the right action at the right time, addressing patient journey friction, turning negative experiences positive ones.
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CORPORATE PROJECT SOLUTIONS LIMITED
Anywhere365 is a cutting-edge cloud contact center platform that streamlines customer interactions across various channels (omni channel). Offering deep integration capabilities with Microsoft Teams, it enhances communication efficiency, reduces operational costs, and improves customer satisfaction, making it an ideal solution for businesses aiming to optimise their customer engagement strategies.
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SKYFLO DIGITAL LTD
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHS2024GC14
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INFOSHARE+ LIMITED
MyScan is a web application that allows service users to scan evidence relating to various council transactions using their own device and submit this evidence securely along with identifying metadata. The application is delivered as a software-as-a-service solution, and typically covers multiple council service areas, integrated with various back-office systems.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Case Management and Investigative Case Management are central to Pega.
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INFOSYS LIMITED
AssistEdge on Cloud (Managed Automation) offers a readily available Robotic Process Automation (RPA) platform on cloud, powered by AssistEdge™, for clients to build Robots (referred as BOTs) and automate their business and operational processes. It reduces the cost, complexity and time involved in setting up and maintaining an RPA platform.
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BLUESTONEX CONSULTING LIMITED
SupportX gives complete control over support calls & development requests. Raise & update tickets and keep track of them in a powerful reporting application. Manage users, clients and projects, with complete control over access to raise requests, update requests and which projects users interact with.
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SOFTCAT PLC
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCS2024GC14
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NEO TECHNOLOGY LIMITED
Neo Technology's Omni-Channel Contact Center Solution, built on the Microsoft platform, offers a scalable, cloud-hosted service with flexible pricing, catering to diverse communication needs. It seamlessly integrates voice, email, messaging, social media, chatbot, and video channels, along with Microsoft Teams integration and advanced features like workforce optimisation and speech analytics.
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INSIGHT DIRECT (UK) LTD
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHI2024GC14
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BRITANNIC TECHNOLOGIES LIMITED
Deliver retrieval augmented generative AI to your website with seamless escalation to live chat, WebRTC voice call, video and collaboration.
Can also be delivered through WhatsApp, Facebook Messenger, SMS, MMS and more.
The AI bot will also serve Agent Assist Knowledge Base articles and suggestions.
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Fusion Business Solutions (UK) Limited
BMC Helix Digital Workplace provides intuitive and intelligent consumer-like experiences. It delivers simple, context-aware interfaces that provide engaging experiences to support employees. Helix Digital Workplace offers omni-channel engagement extending beyond traditional service channels with chatbots and virtual agents. Fusion GBS is an Elite Partner of BMC, reselling Digital Workplace.
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TTEC CONSULTING (UK) LIMITED
With Genesys Cloud CX, TTEC offers an all-in-one, Cloud native omnichannel contact centre platform, offering enterprise grade reliability and scalability. As a Gartner® Magic Quadrant™ leader, the subscription based platform offers all relevant channels including voice, chat, social media, BOT’s; includes WFM, Automation, Artificial Intelligence, Gamification, Marketplace and comprehensive API’s.
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SOFTCAT PLC
Case Management for Public Sector is built on a modular, composable, CMaaS architecture providing a central location to manage and track the activities and data for all case types, from case intake to resolution. End users connect via portals to self-serve for requests, incidents or complaints etc. APPSC24GC14
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UP3 SERVICES LTD
ServiceNow offers a portfolio of robust cloud-based applications that automate and manage enterprise services. Our applications have the advantage of being built on a single service automation platform with one user interface, one code base, and one data model, delivering easy, automated upgrades.
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FORMAT14 CRM LTD
Sugar Serve automates workflows and approvals, and gives full visibility of all issues and customer information so your service professionals are in the best position to solve problems, delight customers and boost your reputation.
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AJACO
AJACO are on point to provide Business Change Implementation Services to our Clients. Service lines supported include Portfolio and Programme Management, Project Management and Project Support, Contract and Financial Management. AJACO work in collaboration with all service providers and all levels of management to ensure projects are delivered.
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IIZUKA Software Technologies Ltd
IIZUKA Case Manager is a flexible, enterprise ready case management system. It is web-based and device agnostic. It captures, manages and tracks all client case interaction centrally and can be accessed securely by any authorised user with a suitable connection to the system. IIZUKA are ISO27001, ISO9001 and CESG+ accredited.
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Thinc
At Thinc, we are helping to create Intelligent Companies. Systems and technology are designed around people. By amplifying the potential of their people, business leaders of Intelligent Companies are able to unlock huge amounts of untapped value. We create systems that enhance performance and deliver true value to your organisation.
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PCI Pal
PCI Pal® IVR Payments enables customers to make payments 24/7 without speaking with an agent or accessing a website. Payments are handled within PCI Pal’s secure cloud and can be integrated with an existing IVR platform ensuring that payments are managed within a fully PCI DSS compliant solution.
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Business Systems (UK) Ltd
Teleware Communications Manager (TCM) helps you manage inbound and outbound communications and deliver customer service. Built in Azure, TCM is intuitive, scalable, and global. TCM is telephony system agnostic. It includes IVR, recording, reporting, and real-time analytics
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eGov Solutions LTD
We offer a secure cloud-based Attendance & Attainment Collection and Monitoring Service. Fully supported ePEP application for all Vulnerable cohorts: Children Looked After (CLA/LAC),Children in Need (CIN),Child Protection (CP) and children with EHCP/SEN plans. Live ePEP analytic dashboards, automatic reminder notifications and alerts for attendance officers for daily AM-PM collections.
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Smart Impact Ltd
smartmembership is a suite of apps built on Microsoft Power Platform that extends Dynamics 365 for professional membership organisations such as chartered institutes, royal colleges, trade associations, trade unions, and regulators. Our platform supports membership management and finance, events and conferences, qualifications, CPD, and self-service using industry-standard content management systems.
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BRIGHTLY SOFTWARE LIMITED
The Brightly Community Central connector enables deep integration with the Jadu platform, a low-code, web-based platform for digital service delivery, incorporating collaborative case management, payments, forms, customer MyAccount and website. Brightly has a global partnership with Jadu, enabling full 2-way communication between residents, stakeholders, businesses and the assets you own.
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VE3 GLOBAL LTD
The Cloud-based Consultation Response Analysis & Support service, offered by VE3, integrates a robust cloud-based data analytics and review platform with adaptable teams of seasoned professionals to promptly assess, prioritize, review, and generate reports on public consultation responses.
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Cisilion Limited
Liberty Create Low-code platform lets you develop your own digital services and applications with 5-10x less resource. Create enables a custom fit with all the digital features and communications needed, but is more cost-effective than off-the-shelf solutions. It's extremely fast and simple to use with eLearning or 3-day onboarding training.
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BOOMERANG I-COMMS LTD
Intelligent, automated, threaded messaging designed for the Police. Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management all from an easy-to-use user interface, email inbox or integrated through API. A communication solution for the Police to streamline and manage workflows. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited