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  • Lot 2: Cloud software
    • Information and communications technology (ICT)
      • API connectors and interface engines (3121)
      • Application lifecycle management (680)
      • Authentication, identity and access management (2186)
      • Backup, recovery and archival (1119)
      • Calendar (793)
      • Call accounting (87)
      • Call centre (1109)
      • Configuration and patch management (482)
      • Desktop as a Service (196)
      • Electronic data interchange (EDI) (723)
      • Email and secure email (1418)
      • Fault management, monitoring and alerting (600)
      • Fax (39)
      • File sending and file sharing (1354)
      • File storage (1463)
      • Forms and surveys (1767)
      • Geographic information systems and mapping (634)
      • Instant messaging (IM) and chat (882)
      • Interactive voice response (IVR) (574)
      • IT asset management (811)
      • Licence management (481)
      • Machine learning and artificial intelligence (1932)
      • Mobile device management (425)
      • Natural language and speech processing (703)
      • Network services (DNS) (254)
      • Online meetings (707)
      • Password management (303)
      • Performance management (1146)
      • Post (mailing services) (56)
      • Presentations and slides (office productivity) (323)
      • Printing (65)
      • Security (2503)
      • SMS (619)
      • Spreadsheets (office productivity) (393)
      • Systems monitoring (959)
      • Telecoms expense management (44)
      • Telephony (including VOIP and SIP connectivity) (562)
      • Unified communications (729)
      • Video conferencing (503)
      • Virtual private network (VPN) (297)
      • Word processing (office productivity) (307)
      • Other information and communications technology (ICT) services (2657)