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ARCUS GLOBAL LIMITED
Built on the Salesforce platform, Arcus DSH is a single, secure, scalable portal through which citizens and businesses self-serve. DSH Forms provides a set of forms allowing citizens/businesses to report issues and apply for services through DSH, and a form builder for organisations to amend or create their own.
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EBO.AI (UK) LTD
The EBO Appointment Management module offers a seamless and user-friendly interface, enabling patients to:
• View upcoming appointments
• Cancel appointments
• Reschedule appointments
• Receive notifications/ reminders about new appointments and changes,
• Ask general questions about appointment procedures
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Esuasive
EEsuasive Sales and Lettings is a core solution component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.
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BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY
The Smart Messaging (Sinch) platform, is designed to help organisations fulfil their messaging requirements at scale. It is an enterprise grade communication platform that supports the delivery and execution of outbound and inbound SMS campaigns.
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OPUS BUSINESS SYSTEMS LIMITED
8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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EBO.AI (UK) LTD
EBO delivers a sophisticated Virtual Assistant designed to efficiently address general enquiries from patients, accessible through a wide range of communication channels.
The Virtual Assistant comprehends and responds to diverse questions, encompassing topics such as standard visiting hours, specific service-related enquiries, medical procedures, and the hospital's approach to care delivery.
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PEGASYSTEMS LIMITED
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Customer Relationship Management (CRM) is a central feature of Pega.
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WPC SOFTWARE LIMITED
ELVIS is a web-based system designed to manage the recovery, storage and administration of the vehicle recovery process. ELVIS provides an efficient and streamlined approach, ensuring that vital information is managed, available and shared appropriately.
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Zoom Communications, Inc
Zoom Contact Center is an omnichannel contact centre that’s optimised for video and integrated into the Zoom experience, helping customers connect over video, voice, SMS, email, web chat, and social channels. Zoom Contact Center can operate as a standalone customer experience or integrate into an existing digital presence.
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NOVOVILLE LIMITED
Our AI-powered conversational interfaces allow authorities to reach a wide number of residents quickly and get their opinion on any local priority – from environmental policy to transportation planning.They reinforce local democratic participation by bringing dialogue between people and officials where conversations actually take place: social media and chat applications.
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GCI NETWORK SOLUTIONS LIMITED
Amazon Connect constitutes a cloud-based solution for managing contact centres. It offers a comprehensive suite of functionalities, including conversational AI capabilities, omnichannel support for seamless customer interactions, and real-time analytics for performance optimisation. Additionally, it provides valuable agent performance tools, fostering a more productive and efficient contact centre workforce.
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XMA LIMITED
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCX2024GC14
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PLAN ALPHA SYSTEMS LIMITED
Plan Alpha Drupal: Drupal Customer Relationship Management System (CRM). Drupal Content Management Systems (CMS). Drupal integration services. Drupal strategic consultancy in business transformation using open source assets. Plan Alpha Systems guarantee Best Value and best use of Drupal platform. All current versions of Drupal supported, as well as legacy Drupal.
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ARCUS GLOBAL LIMITED
Arcus Development Monitoring aids Local Authorities to manage activities within the Planning Service in regards to the monitoring of housing, open space and commercial developments. It provides access to information allowing officers and citizens to make decisions based on up to date information.
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MIZORIX LTD
AskAI is highly customisable and extensible solution for enabling organisations to implement natural language AI and LLM technologies in their business securely.
Hosted in your Microsoft Azure environment, AskAI provides a method to deploy ChatGPT functionality across your Microsoft and Third-party system environments securely, without exposing your sensitive data.
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EXPERIAN LIMITED
Autotrace Plus is a fast, compliant, cost-effective way to trace and re-connect with your customers. Autotrace Plus enables you to get up to date contact information for your customer and is available online.
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ID MEDICAL GROUP LIMITED
IDM Roster has been specifically designed for Health and Social Care markets; it can be implemented across any staff group, department or team. It offers a mobile, dynamic take on rostering and meets the challenges of managing a flexible workforce. It is developed on the principle of an activity-based model.
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Capventis
Capventis is the longest standing partner in Europe of the leading insight platform provider Qualtrics, which specialises in eXperience Management (XM). Listen to what customers and employees are telling you, analyse their feedback using conversational analytics and create action plans to improve their eXperiences.
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Boost AI AS
The boost.ai conversational AI platform powers 550+ Virtual Agents worldwide in 30+ languages. Proprietary Natural Language Understanding algorithms allow it to handle 10,000+ intents while maintaining resolution rates above 90%, making it the choice of Enterprises. Fast Deployment and High accuracy powered by advanced Generative AI features.
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NEC SOFTWARE SOLUTIONS UK LIMITED
As the most experienced provider of Blue Badge systems and services, NEC has developed a new Case Management System that will administer all aspects of the blue badge process along with providing all necessary integration with the national service.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Power Virtual Agents provide self service facilities to your internal and external clients, allowing them to ask natural language questions and get the system to provide information resources for the user.Useful for automatic common helpdesk scenarios, Power Virtual Agents allows your internal support teams to focus on more complex tasks.
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CDS
Appian enables rapid design and deployment of custom business applications in the cloud, using low-code development. Appian combines intelligent business process management (iBPM), dynamic/adaptive case management, data fabric, workflow and real-time reporting. CDS implements Appian solutions using agile delivery approach, providing reliable, incremental delivery of powerful low-code solutions.
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CYBER MEDIA SOLUTIONS LTD
Theseus: Physical Activity is a caseload management and referrals system empowering healthy lifestyles teams to assess, manage and easily refer individuals to physical activity providers and facilities in their locality. Theseus: Physical Activity supports behavioural change triage and configurable assessments.
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SVL BUSINESS SOLUTIONS LIMITED
SVL supplies enhanced direct routing/operator connect services to deliver connectivity to MS Teams users that allows PBX voice calling capability internally and externally in your organisation. A dedicated SBC is used to securely and resiliently deliver traffic via the internet from your MS Teams users to the telephony network.
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PANACEA APPLICATIONS LIMITED
Market leader for councils’ marketing and communications. Save time and money with project and campaign planning, automated estimating and streamline workflow all-in-one place. Management tools for brand, suppliers, budget and resources. Design and print purchasing. Approval process. Interface with finance systems. Cut administration by 80%, create capacity for strategic priorities.
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ARCUS GLOBAL LIMITED
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHA2024GC14
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EVOUCHERS LTD
A simple, secure, and efficient platform to distribute vouchers, pre-paid cards, or employee benefits to recipients via SMS, Email, App, or Post. Any organisation can use Rewards.co.uk to provide rewards to staff, volunteers, students etc.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire helps organisations to deliver an integrated suite of front of house systems. Brightwire iVES Integrated Visitor Experience Solution) includes ticketing (front of house till ticketing system with integrated online e-commerce capability), a queue management app, a membership management system, customer feedback tools and comprehensive business intelligence dashboard for analytics.
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CYBER MEDIA SOLUTIONS LTD
Theseus: Stop Smoking is a secure quit smoking and tobacco caseload management system with integrated Stop Smoking Services Quarterly Monitoring Return generation. Theseus: Stop Smoking supports NRT Nicotine Replacement Therapy, CO Carbon Monoxide reading assessments, smoking cessation 4-week follow-ups, 12-week follow-ups and 36-week quit smoking reports.
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ZOHO CORPORATION LIMITED
Zoho Desk is a cloud-based ticketing system that helps you uncomplicate customer support with multichannel communication, knowledge base, community, in-app service portals, and AI-assisted ticket assignment and resolution. Businesses can organize, monitor, analyze, automate and extend your support with Zoho Desk.