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994 results found

994 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • Legal AI ChatBot

    Legalytics Ltd

    Legalytics designs customer journeys, conversation dialog, user experience and knowledge base for a cloud based chatbot that will fulfil the use cases for Legal industry / Law firms.

  • Microsoft Teams Direct Routing by Global 4

    GLOBAL 4 COMMUNICATIONS LIMITED

    Direct routing as a service allows you to Leverage your Microsoft Teams deployment to make and Receive PSTN Calls Via Global 4- hosted SBC infrastructure. Through the iPilot Portal, you can quickly and easily manage users.

  • Atlassian Cloud - Jira Software, Jira Service Management and Confluence

    BDQ

    Jira Software, Jira Service Management, Confluence and Atlassian Marketplace Apps provide industry leading task tracking, project planning, Agile, DevOps, ITSM, asset tracking, Work Management and collaboration tools. This service is hosted by Atlassian within their Cloud infrastructure with BDQ providing implementation consultancy as an Atlassian Solution Partner.

  • OpenDialog AI Licences, support with associated solutions and services

    Agile Business Process UK, LIMITED

    Elevate efficiency and user experience with conversational AI and generative AI platform, leveraging GenAI and large Language Models (LLM). The platform and assistants (chatbots) are tailored for regulated sectors, ensuring accurate, safe responses and transparent decision-making, automating up to 90% of interactions across your organisation

  • 2 Way Messaging

    BOOMERANG I-COMMS LTD

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Abavus - Booking and Appointment

    Abavus.co.uk

    Our Bookings and Appointments module allows a local authority to create any type of booking or appointment process (e.g. appointment with council benefits advisor, or booking a facility reservation). This module can be used with both customer-facing and internal processes.

  • Messaging for councils

    BOOMERANG I-COMMS LTD

    Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • National ChipChecker (Equine)

    EQUINE REGISTER LIMITED

    .Interoperable with the Central Equine Database allows members of the public to view limited non-personal equine identification data held on the CED. Service can be configured to support secure approved user access in addition to public access.

  • Salesforce Lightning Add-ons

    SOFTCAT PLC

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCS2024GC14

  • Communication support solution

    BOOMERANG I-COMMS LTD

    Customer service SMS solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Atlassian Software Procurement - Jira, JSM, Confluence

    Cprime Limited

    Cprime are one of the world's largest Atlassian Platinum Partners. We can help procure your licensing. We have access to all Atlassian software and marketplace apps, so whatever you need, we have you covered! Jira, Confluence, Jira Service Management, Atlassian Access, Jira Align, Trello, Bamboo + more!

  • Managed Service Desk

    SOFTSERVE SYSTEMS LTD

    SoftServe's Managed Service Desk offers comprehensive L1 Support 24/7/365, ensuring exceptional user experience and satisfaction while driving measurable results towards your business and strategic goals. Our service is underpinned by SLAs, built upon the ITIL framework, and can be tailored to meet your specific business requirements.

  • Cinos Cloud Unified Communications as a Service

    Cinos

    Cinos Cloud Unified Communications leverages best-of-breed, open-standards Cisco technology. A Cisco-powered cloud delivering robust, always-on IP telephony, video conferencing, instant messaging, switchboard, omni-channel contact centre and full reporting, recording and billing for users in any location on any device. Public, private and hybrid cloud options delivered from UK-sovereign data centres.

  • ERP System

    Epaccsys Limited

    ERP System provider Epaccsys have been supplying ERP Systems and ERP System solutions for over 15 years with Epicor ERP Systems. The full suite of ERP System modules available include Financial, Distribution, Supply Chain Management and Project Management ERP Systems.

  • Zoom Contact Center by Acceleraate

    Acceleraate Limited

    Zoom Contact Center is a native cloud omnichannel solution which provides all of the tools organisations need to deliver more meaningful customer and employee interactions. Incorporating hundreds of enterprise features, and providing the ability to deliver integrated unified comms, Zoom offers Voice, Video, Webchat, SMS, Email, and Social channels.

  • Passport Issuing Organisation (PIO) & Studbook Service

    EQUINE REGISTER LIMITED

    Enables PIOs to manage their passport and studbook activities, providing configurable workflows for internal users and for external users such as breed society members and passport owners. Can be integrated directly to the CED and the Digital Stable to provide real-time updates and support DPA/GDPR compliance.

  • UiPath Intelligent Automation/RPA

    ROBIQUITY LIMITED

    UiPath, a leading business automation platform providing intelligent, digital workers including Robotic Process Automation(RPA), Artificial Intelligence(AI) including GenAI, Intelligent Document Processing(IDP), Test Automation, Process Mining, Communications Mining, and analytics used by governments to automate manual processes to improve employee & citizen outcomes.

  • BT Genesys Cloud Contact Centre

    BT PLC

    BT Genesys Cloud Contact Centre is an all-in-one cloud-based contact centre software built to improve the user experience. It’s a suite of cloud services for enterprise-grade communications, collaboration, and contact centre management. It’s scalable, quick, and easy to set up. It is an evergreen platform with rapid innovation.

  • Netcall Automation, RPA, AI, Call Centre Software and Chatbot - CoreGov

    CORE TECHNOLOGY SYSTEMS (U.K.) LIMITED

    Liberty Create Workflow Automation: Liberty Create is an enterprise low-code development platform that simplifies digital service creation as well as system, process, and operational integration. Liberty Robotic Process Automation: Liberty RPA provides enterprise intelligent automation platform Liberty Converse Call Centre Software: Liberty Converse, next-generation AI-powered cloud contact centre solution.

  • ServiceNow Licences

    ADVANCE SOLUTIONS CORP LTD

    We provide government customers with the ability to purchase licenses across the entire ServiceNow platform. Our ServiceNow professionals are skilled in advising on optimal licensing requirements to maximize the value of your investment, accelerating your time to value through our robust ecosystem.

  • EBO Patient Surveys

    EBO.AI (UK) LTD

    The Patient Surveys product enables healthcare providers to upload a list of patients into the EBO Platform, broadcast out to patients (via SMS, Email, WhatsApp), using automated chat to gather essential patient information. EBO’s platform ensures that the survey questions are contextually relevant and easily comprehensible to patients.

  • Salesforce Tableau

    SOFTCAT PLC

    Self-service (SaaS Private Cloud) visual analytics platform fully-hosted in the cloud. Keywords: Pulse, Copilot, Hanrahan, Stolte, Chabot, .TDE, BI, Dashboard, VizQL, Hyper, In-Memory, Hybrid, Live, Bridge, Desktop, Prep, Creator, Explorer, Viewer, Viz, .TWB, .TWBX, Chart, Graph, Table, Database, File, Big, Data, Secure, Governed, Audited, Intuitive, Ease-of-use, People, Everyone, TCO. SFDCTBS2024GC14

  • Inbound marketing

    BOOMERANG I-COMMS LTD

    Allow end users to initiate engagement with conversational messaging. Create inbound SMS, email, and voice campaigns.2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Lone Worker Safety Solutions from Reliance Protect

    Reliance High-Tech Ltd

    Reliance Protect have been protecting lone workers since 2006. Our BS8484 solutions comprise a range of devices and apps utilising the latest technologies, all connected to our in-house 24/7/365 Alarm Receiving Centre. Our Focus portal enables customers to manage administration, elearning, live mapping and a wide range of reports.

  • CENTURIES Bereavement Software

    BONDAP LTD

    CENTURIES is a cloud based bereavement services management solution that facilitates funerals, crematoria and cemeteries, including book of Remembrance, bookings (online, by telephone, letter or email), funeral director portal, finance, donation register, memorial management, memorial safety inspections and maps and plans, saving you time, money and reducing risk.

  • HAF SEND and Wraparound Booking and Data Solution for Councils

    EEQU LTD

    Eequ is the leading event booking solution to manage activities for the Holiday Activities and Food (HAF) programme as well as SEND Short Breaks and Family Hubs. The centralised platform helps local councils to engage hard-to-reach families, fund more local providers and makes DfE reports simple.

  • TransUnion - Bank Account and Credit Card Verification and Validation - TruValidate Bank and Card

    TRANSUNION INTERNATIONAL UK LIMITED

    Use the TruValidate Bank Account and / or Card Verification modules to deliver a friction right customer journey. Verify the greatest number of genuine and trusted transactions, whilst also preventing fraud. Bank and Card verification attempts to link the presented identity to the account using TransUnion available data.

  • Altia Covert Operations Solution (ACOS) Undercover Operations

    ABM Intelligence Limited

    Altia Covert Operations Solution (ACOS) for managing undercover operations. Providing management of authorities and risk assessments, psychometric assessments, legend building, online work, deployments, compromise, and resulting intelligence for dissemination. CCA, RIP(S)A, IPA, GDPR, HRA compliant. ACOS provides a solution, managing covert activities from authority to cessation including RRD compliance.

  • Dynamics 365 Customer Service

    VE3 GLOBAL LTD

    VE3 introduces Customer Service Enterprise,facilitating personalized service across various channels, equipped with a comprehensive knowledge base.It seamlessly unifies existing technology and data into a unified view for agents while offering robust case management functionalities. Additionally, Customer Service Insights delivers actionable insights into essential performance metrics and emerging trends,empowering informed decision-making.

  • Equifax Bespoke Analytics

    Equifax Ltd

    Equifax provides a range of services that provide data to our clients supporting various use cases. These services leverage our extensive data attributes to provide a comprehensive view of a company/ customer’s credit file, name/identity, full address history, financial associations, directorships and other business interests, and their financial status.