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984 results found

984 results found in Lot 2: Cloud software in the category Customer helpdesk (service desk)

  • National ChipChecker (Equine)

    EQUINE REGISTER LIMITED

    .Interoperable with the Central Equine Database allows members of the public to view limited non-personal equine identification data held on the CED. Service can be configured to support secure approved user access in addition to public access.

  • Salesforce Lightning Add-ons

    SOFTCAT PLC

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCS2024GC14

  • Communication support solution

    BOOMERANG I-COMMS LTD

    Customer service SMS solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Atlassian Software Procurement - Jira, JSM, Confluence

    RADTAC Limited

    Cprime are one of the world's largest Atlassian Platinum Partners. We can help procure your licensing. We have access to all Atlassian software and marketplace apps, so whatever you need, we have you covered! Jira, Confluence, Jira Service Management, Atlassian Access, Jira Align, Trello, Bamboo + more!

  • Managed Service Desk

    SOFTSERVE SYSTEMS LTD

    SoftServe's Managed Service Desk offers comprehensive L1 Support 24/7/365, ensuring exceptional user experience and satisfaction while driving measurable results towards your business and strategic goals. Our service is underpinned by SLAs, built upon the ITIL framework, and can be tailored to meet your specific business requirements.

  • Cinos Cloud Unified Communications as a Service

    Cinos

    Cinos Cloud Unified Communications leverages best-of-breed, open-standards Cisco technology. A Cisco-powered cloud delivering robust, always-on IP telephony, video conferencing, instant messaging, switchboard, omni-channel contact centre and full reporting, recording and billing for users in any location on any device. Public, private and hybrid cloud options delivered from UK-sovereign data centres.

  • ERP System

    Epaccsys Limited

    ERP System provider Epaccsys have been supplying ERP Systems and ERP System solutions for over 15 years with Epicor ERP Systems. The full suite of ERP System modules available include Financial, Distribution, Supply Chain Management and Project Management ERP Systems.

  • Zoom Contact Center by Acceleraate

    Acceleraate Limited

    Zoom Contact Center is a native cloud omnichannel solution which provides all of the tools organisations need to deliver more meaningful customer and employee interactions. Incorporating hundreds of enterprise features, and providing the ability to deliver integrated unified comms, Zoom offers Voice, Video, Webchat, SMS, Email, and Social channels.

  • Passport Issuing Organisation (PIO) & Studbook Service

    EQUINE REGISTER LIMITED

    Enables PIOs to manage their passport and studbook activities, providing configurable workflows for internal users and for external users such as breed society members and passport owners. Can be integrated directly to the CED and the Digital Stable to provide real-time updates and support DPA/GDPR compliance.

  • UiPath Intelligent Automation/RPA

    ROBIQUITY LIMITED

    UiPath, a leading business automation platform providing intelligent, digital workers including Robotic Process Automation(RPA), Artificial Intelligence(AI) including GenAI, Intelligent Document Processing(IDP), Test Automation, Process Mining, Communications Mining, and analytics used by governments to automate manual processes to improve employee & citizen outcomes.

  • BT Genesys Cloud Contact Centre

    BT PLC

    BT Genesys Cloud Contact Centre is an all-in-one cloud-based contact centre software built to improve the user experience. It’s a suite of cloud services for enterprise-grade communications, collaboration, and contact centre management. It’s scalable, quick, and easy to set up. It is an evergreen platform with rapid innovation.

  • Netcall Automation, RPA, AI, Call Centre Software and Chatbot - CoreGov

    CORE TECHNOLOGY SYSTEMS (U.K.) LIMITED

    Liberty Create Workflow Automation: Liberty Create is an enterprise low-code development platform that simplifies digital service creation as well as system, process, and operational integration. Liberty Robotic Process Automation: Liberty RPA provides enterprise intelligent automation platform Liberty Converse Call Centre Software: Liberty Converse, next-generation AI-powered cloud contact centre solution.

  • ServiceNow Licences

    ADVANCE SOLUTIONS CORP LTD

    We provide government customers with the ability to purchase licenses across the entire ServiceNow platform. Our ServiceNow professionals are skilled in advising on optimal licensing requirements to maximize the value of your investment, accelerating your time to value through our robust ecosystem.

  • EBO Patient Surveys

    EBO.AI (UK) LTD

    The Patient Surveys product enables healthcare providers to upload a list of patients into the EBO Platform, broadcast out to patients (via SMS, Email, WhatsApp), using automated chat to gather essential patient information. EBO’s platform ensures that the survey questions are contextually relevant and easily comprehensible to patients.

  • Salesforce Tableau

    SOFTCAT PLC

    Self-service (SaaS Private Cloud) visual analytics platform fully-hosted in the cloud. Keywords: Pulse, Copilot, Hanrahan, Stolte, Chabot, .TDE, BI, Dashboard, VizQL, Hyper, In-Memory, Hybrid, Live, Bridge, Desktop, Prep, Creator, Explorer, Viewer, Viz, .TWB, .TWBX, Chart, Graph, Table, Database, File, Big, Data, Secure, Governed, Audited, Intuitive, Ease-of-use, People, Everyone, TCO. SFDCTBS2024GC14

  • Inbound marketing

    BOOMERANG I-COMMS LTD

    Allow end users to initiate engagement with conversational messaging. Create inbound SMS, email, and voice campaigns.2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Lone Worker Safety Solutions from Reliance Protect

    Reliance High-Tech Ltd

    Reliance Protect have been protecting lone workers since 2006. Our BS8484 solutions comprise a range of devices and apps utilising the latest technologies, all connected to our in-house 24/7/365 Alarm Receiving Centre. Our Focus portal enables customers to manage administration, elearning, live mapping and a wide range of reports.

  • CENTURIES Bereavement Software

    BONDAP LTD

    CENTURIES is a cloud based bereavement services management solution that facilitates funerals, crematoria and cemeteries, including book of Remembrance, bookings (online, by telephone, letter or email), funeral director portal, finance, donation register, memorial management, memorial safety inspections and maps and plans, saving you time, money and reducing risk.

  • HAF SEND and Wraparound Booking and Data Solution for Councils

    EEQU LTD

    Eequ is the leading event booking solution to manage activities for the Holiday Activities and Food (HAF) programme as well as SEND Short Breaks and Family Hubs. The centralised platform helps local councils to engage hard-to-reach families, fund more local providers and makes DfE reports simple.

  • TransUnion - Bank Account and Credit Card Verification and Validation - TruValidate Bank and Card

    TRANSUNION INTERNATIONAL UK LIMITED

    Use the TruValidate Bank Account and / or Card Verification modules to deliver a friction right customer journey. Verify the greatest number of genuine and trusted transactions, whilst also preventing fraud. Bank and Card verification attempts to link the presented identity to the account using TransUnion available data.

  • Altia Covert Operations Solution (ACOS) Undercover Operations

    ABM Intelligence Limited

    Altia Covert Operations Solution (ACOS) for managing undercover operations. Providing management of authorities and risk assessments, psychometric assessments, legend building, online work, deployments, compromise, and resulting intelligence for dissemination. CCA, RIP(S)A, IPA, GDPR, HRA compliant. ACOS provides a solution, managing covert activities from authority to cessation including RRD compliance.

  • Dynamics 365 Customer Service

    VE3 GLOBAL LTD

    VE3 introduces Customer Service Enterprise,facilitating personalized service across various channels, equipped with a comprehensive knowledge base.It seamlessly unifies existing technology and data into a unified view for agents while offering robust case management functionalities. Additionally, Customer Service Insights delivers actionable insights into essential performance metrics and emerging trends,empowering informed decision-making.

  • Equifax Bespoke Analytics

    Equifax Ltd

    Equifax provides a range of services that provide data to our clients supporting various use cases. These services leverage our extensive data attributes to provide a comprehensive view of a company/ customer’s credit file, name/identity, full address history, financial associations, directorships and other business interests, and their financial status.

  • altConnect - Voice and Contact Centre

    ALTIATECH LTD

    AltConnect is a cloud-based contact centre solution hosted in Microsoft Azure. A highly scalable platform, it’s an omni-channel solution that enables our clients to communicate effectively with customers through different communication channels, including voice, SMS, chat, email, fax and social media.

  • Conversational AI Platform - EVA

    ENTERPRISE RPA LIMITED

    EVA powered by DRUID is an end-to-end platform for building conversational business applications and virtual assistants specialised in completing business task. EVA offers users the ability to ask questions and get accurate responses, but also to perform complex tasks by integrating with multiple existing or legacy applications in the organization.

  • Aaseya OutSystems Digital Forms

    AASEYA SOFTWARE SERVICES (UK) LIMITED

    Aaseya's OutSystems digital forms solution allows organisations to replace paper & static forms with an intelligent digital solution that configures and manages forms across the enterprise. Capturing the right data and routing to the right individual to execute the work delivers significant savings across the organisation

  • i-moran Pay

    I-MORAN LTD

    i-moranPay is a cloud software that provides an easy and secure route for small and medium businesses to take payments online without going through the hassle of setting up an e-commerce store before hand.

  • Power Platform Development

    ACUITY APPLIED LIMITED

    Acuity Applied specialises in Power Platform, including Power Apps, Power Automate, Power BI, and Power Virtual Agents. This platform enables rapid, cost-effective development of advanced business solutions. By modernising and automating key business processes, Power Platform improves efficiency significantly.

  • Pegasystems Cloud Software - Omni-Channel Engagement

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Omni-Channel Engagement is a central feature of the platform.

  • Dynamics 365 Customer Service

    PHOENIX SOFTWARE LIMITED

    Customer Service Enterprise enables personalised service in any channel, knowledge base and unify existing technology/data into a single view and case management. Customer Service Professional provides basic resources for customer service agents. Customer Service Insights provides integrated analytics and AI capabilities to help you understand support engagements and emerging trends.