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1562 results found

1562 results found in Lot 2: Cloud software in the category Customer service and support

  • Arcus Taxi Licensing

    ARCUS GLOBAL LIMITED

    Arcus Taxi Licensing is a flexible and intuitive cloud-based solution helping licensing teams manage the full lifecycle of a licence including application, inspection, enforcement, and renewal. Online licensing public register with online application and renewal support. The included mobile app supports full access and offline remote working.

  • Incident Management Solution

    BOOMALERT LIMITED

    BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.

  • Nava

    AGILISYS LIMITED

    Nava is a GenAI-powered chatbot that helps users navigate information and verified data sources. Acting as an interactive guide, Nava empowers users to access information quickly and easily.

  • Multi-source Feedback (MSF), 360 Degree Feedback

    Premier IT Partnership Ltd.

    Our standard MSF is a multi-source feedback tool for doctors to collect colleague and patient feedback based on the GMC own feedback questionnaire. Our market-leading 360 Clinical MSF uses the highly validated RCP questionnaire; Specialty Specific Questions and has the largest available benchmarking database with almost over 1 million responses.

  • Security and Access Management Framework (iSAM)

    COFORGE U.K. LIMITED

    iSAM framework enables organizations to accelerate their development processes by reducing the efforts involved in creating user management modules only for Appian applications. The Low-code Appian Platform based application provides the creation of user and role functionality without updating single lines of code in the existing application.

  • Salesforce Industry Solutions

    ARCUS GLOBAL LIMITED

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCA2024GC14

  • Address auto-complete

    MELISSA DATA LTD.

    Melissa service provides address suggestions (UK & Global), matched to the characters the user types. Once an address is selected from lookup, the fully verified address auto completes into web forms, documents, or checkouts. Saving 80% in data entry time, simplifying the process, and increasing the quality of data capture.

  • Bullet Brava: AI Chat Assistant for Training & Development

    Bullet Web Development

    A chat assistant, harnessing the power of artificial Intelligence (AI) to engage with people on a training or development journey. Our tool delivers conversations through a range of communication channels (e.g. web, sms, Whatsapp, app). Offering tailored, personalised advice through an AI powered coach.

  • iDAMS

    AWTG LIMITED

    iDAMS is our easy-to-use Digital Asset Management Platform developed through the DCMS DCIA Programme. iDAMS accelerates coverage of 5G by making street lights/other assets available for reuse by Mobile Network Operators in return for a rental fee. Market public assets for other purposes e.g. EV charging, advertising etc.

  • Click Dimensions for Marketing Automation, Nurture Marketing, Engagement and Surveys

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Brightwire helps organisations plan and deliver ClickDimensions based on Microsoft Dynamics365 - a fully customisable platform that is easy to use and manage, and which enables marketing automation through a single interface. ClickDimensions includes email marketing, campaign automation, surveys, web forms and insights on data to improve engagement with clients.

  • Abavus - Regulatory Services

    ABAVUS LIMITED

    Our Regulatory Services module provides councils with an all-in-one digital solution for the processing and management of licensing and regulatory services (including public protection).

  • Medallia Victim Experience Management for Police Forces

    Medallia Inc

    Medallia's Victim Experience solution embeds rich intuitive listening seamlessly throughout the victim-of-crime's journey, collecting, analysing, and surfacing real-time signals and feedback. Remove silos and create unified insights, empowering your Force, driving the right action at the right time, addressing journey friction and turning negative and traumatic experiences into positive ones.

  • Insight - Salesforce Service Cloud

    INSIGHT DIRECT (UK) LTD

    Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCI2024GC14

  • MyTenders Pro - Procurement Platform

    Proactis Tenders Limited

    A procurement portal that publishes fully compliant notices and manages online procurement exercises through supplier and buyer interfaces. Functionality includes Notice Creation Wizard, Requests For Quotations, notice e-mail alerts, Contracts Register and Management, eTendering, SPD service and Management Information Reporting. Full UK based phone support available for all users.

  • Unifiedpost Group Hybrid Mail Solution

    PRIME DOCUMENT LIMITED

    Unifiedpost Group is a global FinTech providing digital and printed transactional communication and document solutions. Hybrid mail is a cost-efficient alternative to in-house print and post. Accessible anywhere at the touch of a button. Our hybrid mail solution supports the transition to e-documents, multichannel document delivery and remote working practices.

  • ServiceNow License

    MOZAIC-SERVICES LTD

    A Digital Service Management (DSM) enabler, this service is for the purchase of ServiceNow Subscriptions. This service typically works in concert with our ServiceNow Tooling Implementation Service and provides a managed procurement of any ServiceNow modules including: ITSM, ITOM, SPM, SAM, GRC, DevOps, SecOps, HR, App Engine and CSM.

  • Powered by Neo: Enhanced Customer Vulnerability Management

    NEO TECHNOLOGY LIMITED

    Empower your organisation with Neo Technology's advanced vulnerability data management solution tailored for the housing sector. Seamlessly integrate data from multiple sources, automate vulnerability reviews, and streamline scheduling for efficient decision-making and enhanced customer support.

  • National Canine and Feline Identity (Microchip) Checker

    EQUINE REGISTER LIMITED

    Enables members of the public to view a limited (i.e non-personal) portion of canine and feline identification data held on The National Canine and Feline Database. Can also support secure access for authorised users. The animals microchip number is required to view this information. Supports single point of search requirements.

  • Salesforce - Public Sector Solutions PSFA

    SOFTCAT PLC

    Transform customer service with a single view of a customer's activity, tools for field service, messaging, bots, voice, social service, AI in workflow. Work faster and more productively across all channels on one platform making Sales CRM customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDC2024GC14

  • Email Voice Messaging

    BOOMERANG I-COMMS LTD

    Boomerang’s Email-to-SMS and Email-to-Voice services enable organizations to send 1-Way or conversational SMS and voice messages from a local email client. With 'Intelligent' messaging, 2-way conversations are automated, and threads are grouped by subject, ensuring easy management and compliance. ISO 27001, Cyber Essentials, and Cyber Essentials Plus accredited.

  • Genesys Cloud CX - Omnichannel Contact Centre

    CINOS LIMITED

    Genesys Cloud CX, a robust cloud omnichannel contact center solution offering a faster more personalised customer experience. With subscription-based licensing, enjoy Opex efficiency and scalability for seasonal demand. Cinos offers design, deployment, integration, migration and support services to ensure successful implementation. Elevate your contact center capabilities today.

  • Salesforce Hyperforce Public Sector Solutions

    XMA LIMITED

    Single platform designed to help governments to serve the people faster. Get value quickly with purpose-built data, integration, automation, AI, analytics, UX for public sector. Out-Of-The-Box capabilities to manage citizen services and benefits, deliver authorisations, manage rules and compliance, ensure safety and justice, recruit, onboard, develop public sector employees. SFDCHX2024GC14

  • Liberator HMO licensing

    FARTHEST GATE LIMITED

    The Liberator HMO licensing software solution is a market leading module forming part of the Liberator suite of products. Liberator HMO can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Customer support email solution

    BOOMERANG I-COMMS LTD

    Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Nintex and K2 - Process Automation and Workflow Software

    JAAM AUTOMATION LTD

    The most complete platform for process management and automation Accelerate digital transformation with the easy-to-use and powerful Nintex Process Platform. Incorporating products such as NWC, Nintex K2, Promapp, Drawloop and more, Nintex provides an end to end process automation suite.

  • Citizen and Membership Engagement with Microsoft Dynamics 365

    TELEFÓNICA TECH UK BUSINESS APPLICATIONS LIMITED

    Microsoft Dynamics 365 boosts Citizen and Membership Engagement, leveraging its robust features for enhanced interaction. Seamlessly integrating across channels, it offers unified, personalised experiences. Ideal for governments, nonprofits, and large membership organisations, it streamlines operations, fostering engagement through digital transformation.

  • Mass Notification and Critical Messaging Solutions from Peoplesafe

    Peoplesafe

    Peoplesafe Alert is a simple mass notification software platform. Effectively communicate with your workforce by sending emergency messages via app, SMS, email and desktop. Proactively manage the safety of your workers to warn and inform them of sudden risks and emergencies, increasing operational resilience to daily risks.

  • Equine, Livestock, Dog and Cat Pre-Event Registration

    EQUINE REGISTER LIMITED

    Enables organisers to manage equine, livestock, dog and cat biosecurity and traceability at their events. The service enables owners, keepers and other users to provide vaccination details at the time of event registration to protect against transmittable disease spread at co-mingling sites. Equine/animal location is provided to trace movements.

  • KPI Portal

    ARCSPEED DIGITAL SOLUTIONS LTD

    Our KPI Portal is a flexible Cloud based platform which can be tailored to meet the needs of organisations requiring a “single version of the truth” regarding key performance measures across the organisation, particularly where key business functions are outsourced to third party contractors and service providers.

  • Atlassian Jira Service Management

    Rapid X

    Rapid X is a dedicated Atlassian Silver Solution Partner specializing in Jira Service Management, a robust platform designed for IT and service teams. With Jira Service Management, you can efficiently receive, track, manage, and resolve requests from your team's customers. Choose Rapid X to purchase or renew your JSM licenses.