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ZIPPORAH LTD
Whether for marriages or civil partnerships, Zipporah's Registration Notice Display allows registration staff to digitally display notices extracted from RON in multi-language. The solution saves time and administration tasks, and dispenses with erroneous paper/print, as well as ensures adherence to statutory time-periods. Manage registration marriage and civil partnership notices effectively.
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SOFTCAT PLC
Slack brings the team together, wherever you are. With over 12 million daily users, Slack is the channel-based messaging platform that brings your communication and tools into one place so your teams will stay productive no matter where you’re working from. Slack has customer facing teams in London Dublin. SFDCSKS2024GC14
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INSIGHT DIRECT (UK) LTD
Tableau is your self-service (SaaS or Private Cloud) visual analytics platform fully-hosted in the cloud. Keywords: Pulse, Copilot, Hanrahan, Stolte, Chabot, .TDE, BI, Dashboard, VizQL, Hyper, In-Memory, Hybrid, Live, Bridge, Desktop, Prep, Creator, Explorer, Viewer, Viz Table, Database, File, Big, Data, Secure, Governed, Audited, Intuitive, Ease-of-use, People, Everyone, TCO. SFDCTBI2024GC14
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GLOBAL 4 COMMUNICATIONS LIMITED
Global PSTN access via 8x8's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.
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XMA LIMITED
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCX2024GC14
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GLOBAL 4 COMMUNICATIONS LIMITED
CallSwitch One is Global 4's industry leading unified
communications platform. Underpinned by a powerful VoIP telephony system, including a range of advanced call handling and management features, alongside chat, SMS, integrations and more.
All managed centrally through our secure administration dashboard, and deployed through proprietary mobile, desktop, and web applications.
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Six Degrees
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
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FARTHEST GATE LIMITED
The Liberator Landlord Registration and Homes Inspections olution is a market leading module forming part of the Liberator suite of products. Liberator Landlord can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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ICS.AI LTD
The SMART AI Research Copilot uses generative AI to, amongst other opportunities, automate literature reviews, synthesize complex data, enhance predictive modelling, and generate new hypotheses. This technology can streamline research processes, offering novel insights and accelerating the pace of scientific discovery across various disciplines.
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Espire Infolabs Limited
Espire offers a comprehensive suite of Customer Communication Management services to enable inbound & outbound communication. We provide consulting, implementation and managed support and Business as Usual services using Quadient(Inspire), MessagePoint, OpenText Exstream, Stream Serve, PB Stack (EO,VIP/VDE), Sefas, Smart Communication and Kofax (KTA, KC and KTM) and PresConnect.
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Puzzel Limited
Forecasting/scheduling of employees in call centres, contact centres and back office operations. Supports multi-site, multi-skill and multi-channel and provides real-time analytics and reporting to efficiently manage the people and process. Web based with intuitive workflows and engaging applications for employees to manage their shift patterns on mobile devices.
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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COHESIVE UK GROUP LIMITED
Maximo Application Suite (MAS) provides Enterprise Asset Management (EAM) using IBM Maximo, underpinned by Cohesive's robust, integrated lifecycle workflow processes. We combine Maximo, our industry expertise across asset/performance management in all sectors with a class-leading hosting service to improve efficiency and effectiveness of maintenance and facilities management operations.
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ABAVUS LIMITED
This component enables customers to look up their subscribed refuse collection services (domestic, trade, etc). This includes the loading of cleansed and completed round collection data supplied by your authority, as well as our mobile app plugin and browser portal plugin.
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OPUS BUSINESS SYSTEMS LIMITED
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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Ardanis, Part of Plain Concepts
Aileen is an AI-powered solution that transforms contact centre efficiency. It automates email handling, integrates with existing systems, and delivers personalized responses. Aileen delivers immediate operational savings and an average FCR improvement of 19%.
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CIVICA UK LIMITED
Rapid deployment of Microsoft language studio making complex frequently asked questions (FAQ) documentation readily accessible for up to 100 concurrent Chatbot users over embeddable web interface. Includes advice to curate content sources to maximise value from Microsoft Bot Framework and Azure App Services.
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CANTARUS CRM LIMITED
Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).
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BRITANNIC TECHNOLOGIES LIMITED
The Five9 Cloud Contact Centre provides a comprehensive suite of services for in and outbound customer service and support, to help you make more customer connections. With a full omni-channel suite of services. Britannic augment the service offering with additional omni-channel capabilities.
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TRUSTMARQUE SOLUTIONS LIMITED
The Microsoft Dynamics 365 product sets (see Pricing) from Microsoft Partner (7 Designations). Our subscription plans offer cost effective options providing ultimate flexibility for users to have access to any Dynamics 365 product including but not limited to, Dynamics 365 for Sales, Field Service, Customer Service, and Project Service Automation.
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Digital Space Managed Services Ltd
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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INOAPPS LIMITED
Inoapps Customer Billing Cloud integrates with Oracle Cloud Enterprise Resource Planning (ERP) to deliver an end-to-end business process in a fully integrated solution that helps you keep track of every aspect of your customer billing lifecycle.
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Six Degrees
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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NETPREMACY LIMITED
The Zendesk Marketplace is a one stop shop to find applications and integrations to increase agent productivity and workflows. In the Marketplace, You'll find apps and integrations to enhance analytics and reporting, time tracking, agent productivity. Netpremacy is an official Zendesk partner guaranteeing the best results for your Zendesk deployment.
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TEMPLE INTERACTIVE MEDIA LIMITED
Automated telephone call handling and IVR (Interactive Voice Response). Our systems are used for credit card payments, voicemail, voting and information services. Voice interface using telephone keypad or Speech Recognition to connect to databases and APIs. Call centre overflow and routing.
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CLICK4ASSISTANCE LTD
A UK supplier with over 15 years’ experience providing an enterprise live chat and web chat solution for a range of UK organisations including the NHS, local authorities, universities and the private sector. Offering a complete omni-channel solution including integration with Facebook, WhatsApp and Artificial intelligent powered ChatBots.
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Agile Business Process UK Limited
Watsonx is a set of AI solutions, whether customer AI or off-the-shelf AI, designed to help you scale and accelerate the impact of AI. Watson X is an AI and data platform with Gen AI and a set of AI assistants, helping with the proliferation of AI.
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SOFTCAT PLC
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCS2024GC14
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XMA LIMITED
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCX2024GC14
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Focus Group
SIP Trunking directly provided by Focus Group. The SIP service is designed as an ISDN replacement for the PSTN switch-off, compatible with all IP/SIP enabled telephone systems and Session Border Controllers (SBCs). Delivering enhanced cloud features; automatic failover (SIP PING) and flexible SIP channels.