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Puzzel Limited
Forecasting/scheduling of employees in call centres, contact centres and back office operations. Supports multi-site, multi-skill and multi-channel and provides real-time analytics and reporting to efficiently manage the people and process. Web based with intuitive workflows and engaging applications for employees to manage their shift patterns on mobile devices.
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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COHESIVE UK GROUP LIMITED
Maximo Application Suite (MAS) provides Enterprise Asset Management (EAM) using IBM Maximo, underpinned by Cohesive's robust, integrated lifecycle workflow processes. We combine Maximo, our industry expertise across asset/performance management in all sectors with a class-leading hosting service to improve efficiency and effectiveness of maintenance and facilities management operations.
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ABAVUS LIMITED
This component enables customers to look up their subscribed refuse collection services (domestic, trade, etc). This includes the loading of cleansed and completed round collection data supplied by your authority, as well as our mobile app plugin and browser portal plugin.
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Opus Telecoms
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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ARDANIS TECHNOLOGIES LIMITED
Aileen is an AI-powered solution that transforms contact centre efficiency. It automates email handling, integrates with existing systems, and delivers personalized responses. Aileen delivers immediate operational savings and an average FCR improvement of 19%.
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CIVICA UK LIMITED
Rapid deployment of Microsoft language studio making complex frequently asked questions (FAQ) documentation readily accessible for up to 100 concurrent Chatbot users over embeddable web interface. Includes advice to curate content sources to maximise value from Microsoft Bot Framework and Azure App Services.
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CANTARUS CRM LIMITED
Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).
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BRITANNIC TECHNOLOGIES LIMITED
The Five9 Cloud Contact Centre provides a comprehensive suite of services for in and outbound customer service and support, to help you make more customer connections. With a full omni-channel suite of services. Britannic augment the service offering with additional omni-channel capabilities.
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TRUSTMARQUE SOLUTIONS LIMITED
The Microsoft Dynamics 365 product sets (see Pricing) from Microsoft Partner (7 Designations). Our subscription plans offer cost effective options providing ultimate flexibility for users to have access to any Dynamics 365 product including but not limited to, Dynamics 365 for Sales, Field Service, Customer Service, and Project Service Automation.
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North of England Commissioning Support Unit
This adaptable web-based system enables patients to schedule appointments for various commissioned tests, including Covid antigen/antibody tests, flu vaccinations, and other public health-related vaccination programs.
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Digital Space Cloud Services Limited
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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INOAPPS LIMITED
Inoapps Customer Billing Cloud integrates with Oracle Cloud Enterprise Resource Planning (ERP) to deliver an end-to-end business process in a fully integrated solution that helps you keep track of every aspect of your customer billing lifecycle.
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Six Degrees
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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Netpremacy Limited
The Zendesk Marketplace is a one stop shop to find applications and integrations to increase agent productivity and workflows. In the Marketplace, You'll find apps and integrations to enhance analytics and reporting, time tracking, agent productivity. Netpremacy is an official Zendesk partner guaranteeing the best results for your Zendesk deployment.
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TEMPLE INTERACTIVE MEDIA LIMITED
Automated telephone call handling and IVR (Interactive Voice Response). Our systems are used for credit card payments, voicemail, voting and information services. Voice interface using telephone keypad or Speech Recognition to connect to databases and APIs. Call centre overflow and routing.
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Click4Assistance Limited
A UK supplier with over 15 years’ experience providing an enterprise live chat and web chat solution for a range of UK organisations including the NHS, local authorities, universities and the private sector. Offering a complete omni-channel solution including integration with Facebook, WhatsApp and Artificial intelligent powered ChatBots.
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Agile Business Process UK, LIMITED
Watsonx is a set of AI solutions, whether customer AI or off-the-shelf AI, designed to help you scale and accelerate the impact of AI. Watson X is an AI and data platform with Gen AI and a set of AI assistants, helping with the proliferation of AI.
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SOFTCAT PLC
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scaleable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCS2024GC14
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XMA LIMITED
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCX2024GC14
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Focus Group
SIP Trunking directly provided by Focus Group. The SIP service is designed as an ISDN replacement for the PSTN switch-off, compatible with all IP/SIP enabled telephone systems and Session Border Controllers (SBCs). Delivering enhanced cloud features; automatic failover (SIP PING) and flexible SIP channels.
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SOFTCAT PLC
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHS2024GC14
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CHARTERHOUSE VOICE & DATA LIMITED
The Private Cloud Voice and Contact Centre service is based on the Mitel Unify OpenScape portfolio and leading partner products to provide a robust and reliable integrated voice, contact centre and collaboration services with optional on-site survivability.
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ABAVUS LIMITED
Our Waste Management Module enables councils to configure all aspects of their refuse and waste management processes (domestic, clinical, subscriptions, trade, etc). This includes settings up and managing collection types to integrating and fully automating collections and rounds.
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Orlo
Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.
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PHOENIX SOFTWARE LIMITED
With Audio Conferencing, participants use a regular phone to take part in Teams meetings—either by dialling in to the meeting from their phone or by using dial-out functionality from within the meeting.
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DATA PILLAR LIMITED
Elevate your business with DataPillar's AI solutions, harnessing the transformative potential of data-driven AI. Explore strategies to expedite new AI ventures, expand AI integration across your organization, and effectively navigate complex challenges and extensive datasets with unparalleled efficiency and simplicity.
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ROCC
ROCC Core is a fully integrated housing maintenance and management solution. The system is fully integrated to all housing management and CRM systems and incorporates asset management, responsive, planned and cyclical works, dynamic appointment scheduling, stores and supply chain integration, job costing, mobile working, contractor management, self-service and business intelligence.
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Melissa Data Ltd
Postcode lookup service (UK & Global). Enter a postal code and select full validated addresses from the dropdown list. Ideal for: web forms; documents; and checkouts, saving 80% in data entry time. Service utilises Royal Mail’s PAF and Ordnance Survey Addressbase for UK addresses and trusted reference data sources globally.
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Marston Holdings Ltd
MNPS is web and Android based, used for on/off-street parking, camera enforcement of both static parking and moving traffic offences. It is a SaaS (Software as a Service) product and Marston will continuously develop the platform and releasing small features, but very frequently to keep it fresh and innovative.