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1093 results found

1093 results found in Lot 2: Cloud software in the category Call centre

  • Salesforce Hyperforce Lightning Industry Solutions

    SOFTCAT PLC

    Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHS2024GC14

  • Fusion - Private Cloud Voice and Contact Centre powered by Mitel

    CHARTERHOUSE VOICE & DATA LIMITED

    The Private Cloud Voice and Contact Centre service is based on the Mitel Unify OpenScape portfolio and leading partner products to provide a robust and reliable integrated voice, contact centre and collaboration services with optional on-site survivability.

  • Abavus - Waste Management

    ABAVUS LIMITED

    Our Waste Management Module enables councils to configure all aspects of their refuse and waste management processes (domestic, clinical, subscriptions, trade, etc). This includes settings up and managing collection types to integrating and fully automating collections and rounds.

  • Social Media Listening and Monitoring

    SocialSignIn Ltd trading as Orlo

    Orlo, the leading UK social media management platform tailored for public sectors, is trusted by over 400 organisations, including 80% of UK constabularies, 30% of local councils, and numerous housing associations. Leveraging Orlo's AI technology, they enhance community connections through digital channels, elevating engagement, measuring trust, and managing reputation effectively.

  • Microsoft Teams PSTN Conferencing

    PHOENIX SOFTWARE LIMITED

    With Audio Conferencing, participants use a regular phone to take part in Teams meetings—either by dialling in to the meeting from their phone or by using dial-out functionality from within the meeting.

  • AI Solutions

    DATA PILLAR LIMITED

    Elevate your business with DataPillar's AI solutions, harnessing the transformative potential of data-driven AI. Explore strategies to expedite new AI ventures, expand AI integration across your organization, and effectively navigate complex challenges and extensive datasets with unparalleled efficiency and simplicity.

  • ROCC Core - Housing Maintenance and Repairs

    ROCC

    ROCC Core is a fully integrated housing maintenance and management solution. The system is fully integrated to all housing management and CRM systems and incorporates asset management, responsive, planned and cyclical works, dynamic appointment scheduling, stores and supply chain integration, job costing, mobile working, contractor management, self-service and business intelligence.

  • Postcode Lookup

    MELISSA DATA LTD.

    Postcode lookup service (UK & Global). Enter a postal code and select full validated addresses from the dropdown list. Ideal for: web forms; documents; and checkouts, saving 80% in data entry time. Service utilises Royal Mail’s PAF and Ordnance Survey Addressbase for UK addresses and trusted reference data sources globally.

  • Marston Notice Processing System

    Marston Holdings Ltd

    MNPS is web and Android based, used for on/off-street parking, camera enforcement of both static parking and moving traffic offences. It is a SaaS (Software as a Service) product and Marston will continuously develop the platform and releasing small features, but very frequently to keep it fresh and innovative.

  • Webex Contact Centre

    CINOS LIMITED

    Revolutionise customer service with Webex Contact Centre, an all-in-one cloud Customer Contact solution combining CPaaS, Workforce Optimisation, and Artifical Intelligence. Manage omnichannel interactions with advanced features like call recording, quality management, workforce management and analytics. Leverage AI-driven self-service for personalised customer experiences, elevating contact centre efficiency and customer service.

  • Customer service solution

    BOOMERANG I-COMMS LTD

    Customer service communication solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Pegasystems Cloud Software - Account Servicing / Service Management

    PEGASYSTEMS LIMITED

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Account Servicing / Service Management are central use-cases of Pega.

  • NICE Nexidia by SVL

    SVL BUSINESS SOLUTIONS LIMITED

    NICE Nexidia Interaction Analytics is AI-powered omnichannel analytics that identify trends and root causes across 100% of interactions. Whether it’s voice, text, or digital conversation, NICE Nexidia Interaction Analytics is designed to analyse, measure, and uncover insights to drive improvements to CX. Make next-gen insights easy with analytics everywhere.