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1580 results found

1580 results found in Lot 2: Cloud software in the category Customer service and support

  • Conversation API

    BOOMERANG I-COMMS LTD

    Boomerang’s RESTful API ensures a secure, functional, high-performance messaging experience. With substantial throughput and redundancy, it meets enterprise needs for instant global messaging. Boomerang's built-in intelligence ensures accurate message matching, empowering developers to create automated conversational workflows seamlessly. ISO 27001, Cyber Essentials, and Cyber Essentials Plus Accredited.

  • Arcus Development Monitoring

    ARCUS GLOBAL LIMITED

    Arcus Development Monitoring aids Local Authorities to manage activities within the Planning Service in regards to the monitoring of housing, open space and commercial developments. It provides access to information allowing officers and citizens to make decisions based on up to date information.

  • FourNet (4net) SOCaaS

    4net Technologies Ltd

    FourNet's SOCaaS (Security Operations Centre as a Service) provides comprehensive cybersecurity monitoring and management. It delivers real-time threat detection, incident response and continuous security analysis, leveraging FourNet’s advanced technologies. This service is designed to enhance an organisation's security posture while minimising the operational complexities of managing security internally.

  • AskAI - Secure ChatGPT for businesses

    Mizorix (Formerly Encodian Services Ltd)

    AskAI is highly customisable and extensible solution for enabling organisations to implement natural language AI and LLM technologies in their business securely. Hosted in your Microsoft Azure environment, AskAI provides a method to deploy ChatGPT functionality across your Microsoft and Third-party system environments securely, without exposing your sensitive data.

  • Animal Welfare Service (Livestock, Equine and Companion Animals)

    EQUINE REGISTER LIMITED

    Enables law enforcement, local authority, welfare organisation and biosecurity representatives to manage and report animal welfare incidents in real-time. Check animal registrations from various sources (microchip, UELN, passport) and update the National Animal Registration, Central Equine and Central Canine and Feline Databases. Supports 3rd party interoperability with integrated front ends.

  • Experian Tracing Solutions with Autotrace Plus

    Experian

    Autotrace Plus is a fast, compliant, cost-effective way to trace and re-connect with your customers. Autotrace Plus enables you to get up to date contact information for your customer and is available online.

  • Qualtrics

    Capventis

    Capventis is the longest standing partner in Europe of the leading insight platform provider Qualtrics, which specialises in eXperience Management (XM). Listen to what customers and employees are telling you, analyse their feedback using conversational analytics and create action plans to improve their eXperiences.

  • Microsoft Dynamics 365 Managed Services (CRM)

    CLOUDSOURCE LTD

    CloudSource offers flexible, tailored, and highly secure Managed Service solutions that are fit-for-purpose and enable specialist outsourcing or co-sourcing of support services for the Microsoft Dynamics 365 technology stack.

  • Intelligent chatbots and voicebots (virtual agents) built on advanced NLU and Gen AI Technology

    Boost AI AS

    The boost.ai conversational AI platform powers 550+ Virtual Agents worldwide in 30+ languages. Proprietary Natural Language Understanding algorithms allow it to handle 10,000+ intents while maintaining resolution rates above 90%, making it the choice of Enterprises. Fast Deployment and High accuracy powered by advanced Generative AI features.

  • NEC Blue Badge Case Management System SaaS

    NEC SOFTWARE SOLUTIONS UK LIMITED

    As the most experienced provider of Blue Badge systems and services, NEC has developed a new Case Management System that will administer all aspects of the blue badge process along with providing all necessary integration with the national service.

  • Power Platform - Power Virtual Agents

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Power Virtual Agents provide self service facilities to your internal and external clients, allowing them to ask natural language questions and get the system to provide information resources for the user.Useful for automatic common helpdesk scenarios, Power Virtual Agents allows your internal support teams to focus on more complex tasks.

  • Teams Calling As A Service (TCaaS) - from SVL

    SVL Business Solutions Ltd

    SVL supplies enhanced direct routing/operator connect services to deliver connectivity to MS Teams users that allows PBX voice calling capability internally and externally in your organisation. A dedicated SBC is used to securely and resiliently deliver traffic via the internet from your MS Teams users to the telephony network.

  • Dynamics 365 Plan

    TELEFÓNICA TECH UK BUSINESS APPLICATIONS LIMITED

    Dynamics 365 Plan comprises Customer Engagement Plan features alongside Dynamics 365 for Unified Operations Plan. Crafting a comprehensive implementation plan for Microsoft Dynamics 365 (D365) involves multiple stages, from assessment to ongoing support. Here’s a typical outline, in British English, detailing D365 implementation stages in third person and present tense.

  • Salesforce Hyperforce Add-Ons

    ARCUS GLOBAL LIMITED

    Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHA2024GC14

  • Refernet: a safe and secure online referral management system

    Viccari Wheele Limited

    Refernet is a referral management solution helping build partnerships and enables referrals to be made securely between agencies and their partners. Clients include Citizens Advice, councils, charities, legal and money advice, health care and social prescribing services across the UK. Refernet is GDPR compliant and reports on activity and outcomes.

  • Regulatory Publishing Platform

    THE STATIONERY OFFICE LIMITED

    TSO has built a fully managed publishing platform. Its software components can vary to meet different specific requirements and budgets. It is compatible with the requirements of regulators and providers of best practice professional guidance. The platform can be delivered through different commercial models i.e. SaaS and subscription-based model.

  • Microsoft Power Apps for Citizen Developers

    CEOX SERVICES LTD

    Ceox’s Microsoft Power Apps for Citizen Developers empowers an organisation’s workforce to quickly and securely build engaging business applications. Based upon Microsoft’s Low-Code Application Platform (LCAP), Power Apps. Ceox’s services allows organisations to build line of business applications. Empower your workforce, automate tasks, streamline process and deliver better customer satisfaction.

  • Zoho Desk : A context aware help desk ticketing software

    Zoho Corporation Limited

    Zoho Desk is a cloud-based ticketing system that helps you uncomplicate customer support with multichannel communication, knowledge base, community, in-app service portals, and AI-assisted ticket assignment and resolution. Businesses can organize, monitor, analyze, automate and extend your support with Zoho Desk.

  • Multi agency, safer partnerships and communities case management software

    Orcuma Ltd

    Safer Communities software designed to support Safer Partnership and Community Safety initiatives aimed at enhancing collaboration among organisations involved in promoting community safety. By providing tools for information sharing, case coordination and data analysis, our software empowers Safer Partnerships and Community Safety Hubs to effectively address complex safety issues.

  • Ivanti Neurons (Service Management ITSM with AI, IT Asset Management and Experience Management DEX)

    SOFTCAT PLC

    Our integrated IT Service and Asset Management (ITSM, ESM and ITAM) approach helps increase staff productivity, data quality and service delivery for IT and beyond. Cloud Subscription, AI, integration platform as a service(iPaaS), low-code architecture, makes it easier to consolidate vendors and tool instances as your organisations maturity requirements evolve.

  • Appian Low-code Platform

    Appian Software Switzerland LLC

    The Appian low-code application platform (LCAP) provides dynamic case management, robust process automation, and powerful AI integration. Its enables rapid development of sophisticated applications through data fabric integration, setting it apart as a comprehensive solution for organisations seeking agility, innovation, and efficiency in application development. APP24GC14

  • Liberata Anytime Service

    Liberata UK Ltd

    The Liberata Anytime service is designed to provide a end to end back office transactional processing solution resulting in no manual effort required by the Council for the services delivered through the Anytime service.

  • Microsoft .Net Core Open Source Custom Development (Azure IaaS, PaaS, SaaS)

    BRIDGEALL LIMITED

    Bridgeall builds custom software solutions for organisations. We use Microsoft .Net core, utilising open source and hosted on Azure. Bridgeall was founded on our ability to build market critical solutions with minimum bugs using .Net. Bridgeall has a long history of developing custom applications in .Net our customers.

  • Email Validation

    Data8 Ltd.

    Validates email addresses at the point of capture and identifies whether they are valid or invalid.

  • Case Manager Legal and Regulatory

    IIZUKA Software Technologies Ltd

    IIZUKA Case Manager is a flexible, enterprise ready case management system. It is web-based and device agnostic. It captures, manages and tracks all client case interaction centrally and can be accessed securely by any authorised user with a suitable connection to the system. IIZUKA are ISO27001, ISO9001 and CESG+ accredited.

  • Zoho Desk

    1 Cloud Consultants

    Zoho Desk is an online (SaaS) software that manages your customer service and support in one platform.

  • Messaging software

    BOOMERANG I-COMMS LTD

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Liberator Table & chairs

    Farthest Gate Limited

    The Liberator Table & chairs solution is a market leading module forming part of the Liberator suite of products. Liberator Table & chairs can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Multi-channel Messaging

    BOOMERANG I-COMMS LTD

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Immersive Solutions

    MX Reality Ltd

    MX Reality is an exciting, innovative, hi-tech company specializing in developing advanced Mixed Reality training and system solutions and platforms based on Virtual Reality (VR), Augmented Reality (AR) and Artificial Intelligence (AI). Developing solutions within a wide range of industries including utility, power, oil & gas, defence and engineering.