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1562 results found

1562 results found in Lot 2: Cloud software in the category Customer service and support

  • Regulatory Publishing Platform

    THE STATIONERY OFFICE LIMITED

    TSO has built a fully managed publishing platform. Its software components can vary to meet different specific requirements and budgets. It is compatible with the requirements of regulators and providers of best practice professional guidance. The platform can be delivered through different commercial models i.e. SaaS and subscription-based model.

  • Microsoft Power Apps for Citizen Developers

    CEOX SERVICES LTD

    Ceox’s Microsoft Power Apps for Citizen Developers empowers an organisation’s workforce to quickly and securely build engaging business applications. Based upon Microsoft’s Low-Code Application Platform (LCAP), Power Apps. Ceox’s services allows organisations to build line of business applications. Empower your workforce, automate tasks, streamline process and deliver better customer satisfaction.

  • Zoho Desk : A context aware help desk ticketing software

    ZOHO CORPORATION LIMITED

    Zoho Desk is a cloud-based ticketing system that helps you uncomplicate customer support with multichannel communication, knowledge base, community, in-app service portals, and AI-assisted ticket assignment and resolution. Businesses can organize, monitor, analyze, automate and extend your support with Zoho Desk.

  • Multi agency, safer partnerships and communities case management software

    ORCUMA LTD

    Safer Communities software designed to support Safer Partnership and Community Safety initiatives aimed at enhancing collaboration among organisations involved in promoting community safety. By providing tools for information sharing, case coordination and data analysis, our software empowers Safer Partnerships and Community Safety Hubs to effectively address complex safety issues.

  • Ivanti Neurons (Service Management ITSM with AI, IT Asset Management and Experience Management DEX)

    SOFTCAT PLC

    Our integrated IT Service and Asset Management (ITSM, ESM and ITAM) approach helps increase staff productivity, data quality and service delivery for IT and beyond. Cloud Subscription, AI, integration platform as a service(iPaaS), low-code architecture, makes it easier to consolidate vendors and tool instances as your organisations maturity requirements evolve.

  • Appian Low-code Platform

    Appian Software International LLC

    The Appian low-code application platform (LCAP) provides dynamic case management, robust process automation, and powerful AI integration. Its enables rapid development of sophisticated applications through data fabric integration, setting it apart as a comprehensive solution for organisations seeking agility, innovation, and efficiency in application development. APP24GC14

  • Liberata Anytime Service

    LIBERATA UK LIMITED

    The Liberata Anytime service is designed to provide a end to end back office transactional processing solution resulting in no manual effort required by the Council for the services delivered through the Anytime service.

  • Microsoft .Net Core Open Source Custom Development (Azure IaaS, PaaS, SaaS)

    BRIDGEALL LIMITED

    Bridgeall builds custom software solutions for organisations. We use Microsoft .Net core, utilising open source and hosted on Azure. Bridgeall was founded on our ability to build market critical solutions with minimum bugs using .Net. Bridgeall has a long history of developing custom applications in .Net our customers.

  • Email Validation

    DATA8 LIMITED

    Validates email addresses at the point of capture and identifies whether they are valid or invalid.

  • Case Manager Legal and Regulatory

    IIZUKA SOFTWARE TECHNOLOGIES LIMITED

    IIZUKA Case Manager is a flexible, enterprise ready case management system. It is web-based and device agnostic. It captures, manages and tracks all client case interaction centrally and can be accessed securely by any authorised user with a suitable connection to the system. IIZUKA are ISO27001, ISO9001 and CESG+ accredited.

  • Zoho Desk

    1 Cloud Consultants

    Zoho Desk is an online (SaaS) software that manages your customer service and support in one platform.

  • Messaging software

    BOOMERANG I-COMMS LTD

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Liberator Table & chairs

    FARTHEST GATE LIMITED

    The Liberator Table & chairs solution is a market leading module forming part of the Liberator suite of products. Liberator Table & chairs can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Multi-channel Messaging

    BOOMERANG I-COMMS LTD

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Immersive Solutions

    MX REALITY LIMITED

    MX Reality is an exciting, innovative, hi-tech company specializing in developing advanced Mixed Reality training and system solutions and platforms based on Virtual Reality (VR), Augmented Reality (AR) and Artificial Intelligence (AI). Developing solutions within a wide range of industries including utility, power, oil & gas, defence and engineering.

  • Business Continuity, Resilience and Risk Management Software with Hosting (SaaS)

    CONTINUITY2 LIMITED

    "Meridian" BCMS is a web based tool designed to automate and alleviate the everyday management of an organisation’s Business Continuity Management System and delivers compliance to ISO22301 and FCA Operational Resilience standards. The system delivers all aspects of Resilience ,Risk Assessments , BIAs, Dependency Mapping, Scenarios Planning, Testing, Notification/Incident Management.

  • Esuasive Housing Financials

    Esuasive

    Esuasive Housing Financials is a templated Microsoft Dynamics 365 Business Central based Finance solution specifically configured for the social housing sector, and is a core component of Esuasive Housing, a complete, modular solution for Housing Associations and Local Authority landlords, built on the Microsoft Dynamics 365 and Power Apps platform.

  • EngageOne Communicate

    PRECISELY SOFTWARE LIMITED

    EngageOne Communicate is an customer engagement platform for communication processes like customer onboarding, acquisition, retention, and servicing. The platform leverages customer data to reach consumers across channels like email, SMS, Video, Chat and IM. This unified approach to design, data management, delivery, and analytics, empowers business to drive business objectives.

  • Stopford, agenda - Housing Benefit Appointment Booking System

    Stopford Information Systems Limited

    Stopford's online appointment booking and diary management system allows councils to offer online appointment booking for council services, including housing benefits. As a bespoke solution, the system can be configured to the requirements of the organisation, enabling custom admin features, diaries, calendars, and online fields.

  • govService Digital Forms & Process Services for Healthcare

    GRANICUS-FIRMSTEP LIMITED

    govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).

  • Customer services CRM

    PENTAGULL LTD

    Our customer services CRM is a cloud software service that readily and effectively meets all of your customer contact needs for managing customer demand across all channels through to service fulfilment in local government and public services. It provides the ability to design, deliver and scale as your requirements change.

  • Field Service Portal

    LEADENT DIGITAL LTD

    The Leadent Digital Field Service Portal provides access to a range of software services that improve efficiency and increase capability in managing and executing field operations. From the portal, users can access digital services to enhance their existing scheduling and mobile capabilities with full integration to other systems

  • BMC Helix Virtual Agent

    Fusion Business Solutions (UK) Limited

    BMC Helix Virtual Agent (Chatbot) brings the cognitive enterprise to life with intelligent, omni-channel experiences that lets users find and request services through a conversational and personalised interface. Conversations are stored for 90 days with the purchase of the Premium Capacity offering. Fusion GBS is a Platinum Partner of BMC.

  • Cat and Dog Digital Kennel

    EQUINE REGISTER LIMITED

    Allows owners of canines and felines to verify manage their personal and their pet’s data on the Central Canine and Feline Database and add data to support traceability and biosecurity. It enables Defra to fulfil their DPA/GDPR compliance obligations and a facility for data subjects to exercise their DPA/GDPR rights.

  • Customer Care - Target

    TECH MAHINDRA LIMITED

    Our customer care expertise provides reliable, compliant customer support and remediation solutions. We enable our clients to manage customer requirements, react to regulatory challenges, remuneration requirements, or other ad-hoc remediation services. Our specialist, customer-care focused complaints solution enables efficient, transparent, FCA-regulated processes that delivers fair resolution for your customers.

  • Zoom Managed Service by Acceleraate

    ACCELERAATE LIMITED

    Zoom is an all-in-one collaboration platform that makes connecting easier, and more dynamic for people and businesses. Zoom's Team Chat, Phone, Meetings, Contact Center, Workspace, and AI solutions help hybrid teams collaborate and get more done. Acceleraate provides a fully managed service for Zoom inclusive of licensing and managed services.

  • Microsoft Power Platform Development and Consultancy

    CIRCYL LIMITED

    Circyl specialise in the design, development and deployment of business solutions based on the Microsoft Power Platform. We are experts in Information Management, Dynamics 365, Apps and Data and Analytics working with the latest Microsoft technologies and focussed on delivering successful outcomes, while increasing business value for our Clients.

  • Arcus Licensing

    ARCUS GLOBAL LIMITED

    Arcus Licensing is a flexible and intuitive cloud-based solution, built on Salesforce platform, helps licensing teams manage the full lifecycle of a licence including application, inspection, enforcement, renewal, variation. Online licensing public register with online application and renewal support. The included mobile app supports full access and offline remote working.

  • Microsoft Power Platform SMS Connector

    BOOMERANG I-COMMS LTD

    Boomerang’s Dynamics 365 plug-in and customer Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.

  • Robotic Process Automation Software (RPA)

    BUSINESS SYSTEMS (U.K.) LIMITED

    Robotic Process Automation (RPA) uses software robots to transact with IT applications to automate processes. We deliver RPA solutions including Contact Centre and Telephony Test Automation Services to include Functional, Regression, Load, Performance and Monitoring testing of inbound and outbound telephony and webchat services.