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1545 results found

1545 results found in Lot 2: Cloud software in the category Customer service and support

  • Citizen ID

    Gaiasoft International Limited

    Suitable for health records. Proven at 50m+ user scale. CitizenID, a biometric enrollment for a 12-digit Unique Identification Number (UIN) that links to bank accounts aid financial inclusion, seamless Direct Benefits Transfer (DBT), Digital signatures, document storage, and multi-factor authentication ensure security. Piloting, monitoring, and continuous improvement drive nationwide rollout.

  • Fujitsu Smart Ticketing Customer and Card Management System (CMS)

    Fujitsu Services Limited

    Fujitsu Smart Ticketing (CMS) will provide you with a cloud solution for passenger transport organisations, allowing management of customers and smartcard functions within an ITSO smart ticketing environment. Operating to the latest payment and government standards, the CMS manages concessionary and commercial ticketing customers for public and private transport authorities.

  • ITSM with ITIL based Solution with Atlassian Jira Service Management

    Valiantys Ltd

    Valiantys is Atlassian's Partner of the Year 2021 for Enterprises. We offer an ITIL based solutions built upon Jira Service Management. This solution helps our clients deliver world-class customer satisfaction, enabling faster deployment and top-of-the-class user adoption. Our unique ITSM implementation methodology includes pre-built solutions for key ITIL practices.

  • House-on-the-Hill FOI, SAR & Data Compliance Software

    House-on-the-Hill Software Ltd

    House-on-the-Hill’s FOI, SAR & Data Compliance Software offers a cost-effective, scalable solution that centralises your organisation's data compliance and GDPR requirements. Streamline processes for Freedom of Information, Subject Access Requests, Risk Register, Information Assets, Data Breaches, Disclosure, Complaints, Third Party Risk, Data Protection Impact Assessments (DPIA), Policy and Controls Register.

  • In-Form

    Homeless Link

    In-Form is a client relationship and property management application built on Salesforce.com. Used by 300+ non-profits and local authorities, In-Form is user-friendly and packed with features to support clients, collaborate with colleagues and measure impact. Our 40+ Salesforce experts help non-profits improve business processes, save staff time and manage services.

  • Pegasystems Cloud Software - Pega Platform

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Includes No-Code, CRM, BPM, Digital Process Management, RPA, AI/GenAI.

  • Recursive Labs Realtime Visual Engagement Platform via Netpremacy

    Netpremacy Limited

    Realtime is the broadest, most advanced customer collaboration solution available today. Enable secure co-browsing or screen sharing across both the desktop and mobile web as well native mobile apps, all without the need for any type of download or installation required. Integrate seamlessly with any vendors' text chat.

  • boomMail

    Boomerang I-Comms Ltd

    Messaging software delivering compliant 1-way and 2-way email to SMS and voice messaging. Ability to send secure, intelligent 2-way SMS and voice messages from any email client or application. Replies delivered into originator's email inbox. Secure email to SMS solution that is ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • TransUnion - Open Banking Solutions

    TRANSUNION INTERNATIONAL UK LIMITED

    Reduce manual data gathering and help deliver a better consumer experience. TransUnion’s Open Banking Platform makes it easier to onboard consumers in the digital age. This end-to-end product developed entirely in-house enables consumers to share financial data through a secure, seamless screen flow — hosted in a safe, agile environment.

  • Cloudbooking - Car Parking Booking

    Cloudbooking.com

    Cloudbooking Workspace Management solution brings together people, place and technology, in the new hybrid world of work. Increase the efficiency of your workforce, real estate and car parking spaces, as well as improve your visitor experience with Cloudbooking Car Park Management Solution.

  • Dynamics 365

    Brightwire

    Brightwire helps organisations plan and deliver Microsoft Dynamics 365 applications - a fully customisable platform that is easy to use and manage, and which enables contact management, and marketing automation through a single interface. Get a 360 degree view of your customer, improve engagement and realise value.

  • Salesforce - CRM Analytics

    Softcat Limited

    CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCS2024GC14

  • Powered by Neo: Enhanced Visits and Inspections Management

    NEO TECHNOLOGY LIMITED

    Neo Technology's visits and inspections solution offers robust features including multi-visit recording, appointment scheduling, workflows with automated reminders, digital checklists, photo upload, automated fault reporting, real-time updates, feedback mechanisms, and performance analytics, aimed at increasing resident satisfaction and improving inspection efficiency.

  • QKVIN Customer Digital Identity Verification

    DLT APPS LIMITED

    Qkvin's digital identity empowers organisations to revolutionise how customers interact, ensuring safety and security—every customer you onboard successfully are assigned a digital identity after successful verification.

  • RIVIAM Digital Care - Multi-agency Referral Hub

    RIVIAM DIGITAL CARE LIMITED

    RIVIAM’s Multi-agency Referral Hub supports digital transformation through a shared referral management system across Local Authorities, healthcare and third sector providers so they can co-ordinate care as a single integrated team. Services include enabling secure multi-agency care delivery, referral forms, service directory, workflow, case management, questionnaires, outcome management, consent management.

  • Property and housing management case management software

    Orcuma Ltd

    Our Property and Housing Management Case Management Software is a comprehensive solution designed to support property and housing agencies in efficiently managing housing stock by providing tools for area gradings, maintenance tracking, financial management, and compliance monitoring. Streamline operations and enhance the overall management of residential and commercial properties.

  • Customer Service and Customer Portals with Dynamics365 and Umbraco

    Brightwire

    Brightwire delivers Microsoft Dynamics365 solutions combined with Umbraco for Customer Web Portals - a fully configurable, easy to use and easy to manage software platform. Solutions include web portals for contact, engagement and marketing, correspondence and complaints handling, legal case management, patient management, and customer service in call centre operations.

  • SMART: AI Citizen Police Services Assistant

    ICS.AI LTD

    The SMART AI Citizen Police Services Assistant employs human parity AI and self-service technology to enhance police customer support 24/7, reducing service delivery costs. This responsive assistant provides the public with instant, easy access to self-serve information, facilitating efficient and straightforward engagement with police services.

  • DXC Technology Salesforce Cloud Solutions

    EntServ UK Ltd part of the DXC Technologies Group

    DXC solutions for Salesforce enable public sector clients to provide secure, market-differentiating customer experiences through the innovation of the Salesforce platform. DXC's global team of certified Salesforce experts provide services relevant to every stage of a company's digital transformation from implementing new solutions to optimizing and extending existing Salesforce environments.

  • UX Forms - An enterprise-ready cloud platform for webform development

    Equal Experts UK Limited

    UX Forms is an enterprise-ready cloud platform for webform development that brings user research to the heart of building webforms. Real-time data helps identify how well forms, design patterns and questions perform, so the effectiveness of changes are measurable. UX Forms is perfect for rapid deployment of Coronavirus (COVID-19) solutions.

  • Abavus - Apps, eForms & My Council Portal

    Abavus.co.uk

    Our Apps, eForms and My Council Portal provide a native mobile customer and internal self-service platform following GDS standards. Full range of customer-facing and internal digital processes (Report, Book, Apply, Pay) can be created as web forms. Fully configurable, supporting all open standards for integration to other systems.

  • House-on-the-Hill IT Service Management Software

    House-on-the-Hill Software Ltd

    An ITSM solution and cloud-based service desk, House-on-the-Hill delivers agile IT Service Management in an modern, codeless platform. House-on-the-Hill provide powerful, flexible, ESM, ITIL processes, CMDB, AI, Workflow, Self-Service Portals, Asset Management and Automation out-of-the-box. UK based enterprise service experts ensure frictionless migrations and deliver a personalised service desk experience.

  • Liberator LA03

    Farthest Gate Limited

    The Liberator LA03 software for Local Authority Councils solution is a market leading module forming part of the Liberator suite of products. Liberator LA03 can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • boxxe Vonage Contact Centre

    BOXXE LIMITED

    Vonage is a leading provider of cloud communications including contact centre, unified communications and API. Vonage contact centre is recognised as leader in the Gartner Magic Quadrant with proven availability and security accreditations, Vonage ensures complete flexibility, scalability and reliability. Specialist in CRM integrations to: Salesforce, Zendesk, ServiceNow, Dynamics, SAP.

  • Patient Experience and Friends and Family Test (FFT)

    iWantGreatCare

    iWGC's solution harnesses the power of the patient voice to engage staff and patients with real-time, granular feedback. Includes FFT (including paper and automated digital tools), local surveys, advanced analytics, AI thematic analysis, ICS feedback and much more to give rich insights that support service improvements and patient-centred care.

  • People Analytics

    Liaison Financial Services Ltd

    A bespoke intelligence and analytics platform which intelligently combines people data from multiple sources to deliver actionable insights on one screen in plain English. The platform is workforce system agnostic, delivering: bespoke metrics, dashboards, reports and automatically found insights.

  • Salesforce - Hyperforce Lightning Sales Cloud

    Ve3 Global Ltd

    VE3's Sales Cloud empowers government revenue growth and stakeholder management. Comprehensive citizen 360, process automation, and collaboration tools. Transparent reporting for success. SFDCHS2022GC13

  • Email to SMS

    Boomerang I-Comms Ltd

    Boomerang’s Email-to-SMS and Email-to-Voice services enable organizations to send 1-Way or conversational SMS and voice messages from a local email client. With 'Intelligent' messaging, 2-way conversations are automated, and threads are grouped by subject, ensuring easy management and compliance. ISO 27001, Cyber Essentials, and Cyber Essentials Plus accredited.

  • Halo Service Desk Software

    Central Networks and Technologies Ltd

    Central uses Halo as our main MSP software and also invite our customers to use this for their servicedesk facilities. Halo makes ITSM, ServiceDesk and MSP software that is used by 100,000+ people worldwide. Halo are committed to improving customer relationships and unlocking team productivity through digital workflows and automation.

  • Salesforce CRM Cloud

    XMA Limited

    For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCX2024GC14