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GRANICUS-FIRMSTEP LIMITED
govService is a digital services solution that provides intelligent online forms, process and customer portals with integrations for Local and Central Government, Health, Housing, Blue Lights and other Public Sector organisations to easily create online services. The low-code solution combines forms, process, customer portals that integrates citizen request management (CRM).
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BUSINESS SYSTEMS (U.K.) LIMITED
NICE ContactEngine proactive conversational AI starts and runs intelligent conversations with your customers, transforming operational efficiency and costs. Remove assumptions about the needs, wants, and actions of the customers that don't contact you. Engage customers in long-duration conversations, through multiple milestones and channels, delivering 90% success (aka containment).
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LEICESTERSHIRE PARTNERSHIP NHS TRUST
LHIS Web, Mobile and Software Application Development services allows creation of bespoke apps to suit your unique requirement which can be published online. From content creation, usability, design and development, right through to launch and ongoing support. We have the experience and tools on hand to help.
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BESPOKE SOLUTIONS CONSULTANCY LIMITED
Designed to address your business pain points, breathing life into your processes. Explore how Microsoft's Power Platform and wider ecosystem can provide low-code/ no-code solutions.
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CEOX SERVICES LTD
Declaration and Management of Outside Interests App is for civil servants to log private interests that have bearing or overlap with the individual’s official role/duties as required by the Civil Service Code. The Microsoft based Power App includes management functions including annual reviews to automatically ask users to recertify declarations.
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Hootsuite Inc
Advanced Analytics enables customers to optimise paid and organic social media activity. It provides precise and easy-to-understand recommendations for improving engagement and growing social media ROI. Advanced Analytics calculates ROI based on your specific objectives, taking into consideration all costs and inputs to provide accurate, real-time visual insights.
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NOVOVILLE LIMITED
Novoville's out-of-the-box Citizen Engagement & Customer Experience Platform (CEP) makes communication between Local Governments and citizens easier, more efficient and cost-effective.T he platform offers a broad range of modules that enhance citizen engagement: e-Frontdesk, Communication & Consultations,Payments, Smart Parking, Shared Repairs Management. Authorities manage everything from a single web dashboard.
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ServiceKey
Dynamics 365 applications are made to work together—and with your existing systems—for a comprehensive solution that connects your entire business.
Customer Engagement (CRM):
Sales
Customer Journey
Customer Insights
Customer Service
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EQUINE REGISTER LIMITED
Stores identification information of all animals by species in the UK - to provide a real-time picture of species registration and identification. Supports animal traceability and biosecurity, disease surveillance and control, also protects the human food chain and anti-fraud. To be used in conjunction with Identify Verification service.
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Telana Limited
Sundown Solutions' Power Platform Version Manager revolutionises app development with robust versioning and release management controls for Microsoft Power Platform. Its streamlined interface provides efficient oversight for data-governance, ensuring consistency across environments. Available via enterprise site licence, it offers cost-effective reliability for public sector organisations, promoting controlled, effective app management.
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BOOMERANG I-COMMS LTD
Boomerang's Communication Platform offers comprehensive communication solutions from a unified platform. Built-in intelligence ensures message matching, empowering developers to create automated conversational workflows. Access channels like SMS, Email, Voice, RCS, WhatsApp. Intelligent Messaging ensures seamless conversational engagements, driving automation in communication processes. ISO-27001, Cyber Essentials, and Cyber Essentials Plus accredited.
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IBM UNITED KINGDOM LIMITED
IBM Watson Discovery makes it possible to identify patterns, trends and actionable insights that drive better decision-making. Securely unify structured and unstructured data with pre-enriched content, and use a simplified query language to eliminate the need for manual filtering of results.
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CLOUDSOURCE LTD
CloudSource Platform for Digital Public Services is built on best-in-class Microsoft Cloud Technology (Dynamics 365, Power Platform & Azure Services).
A seamless digital citizen experience, instigated at the .Gov.UK portal that integrates with a Service Level Agreement driven Case Management System, that is accessed by caseworkers with business workflow automation.
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FARTHEST GATE LIMITED
The Liberator Parking Suspensions solution is a market leading module forming part of the Liberator suite of products. Liberator Parking Suspensions can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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BOOMALERT LIMITED
Boomerang allows for any type of alert to be instantly communicated to individuals or groups. Incident alerts, weather alerts, traffic alerts, general alerts etc can be communicated immediately. Match replies to alerts and automatically forward to departments and escalate the incident. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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CEOX SERVICES LTD
Ceox Omnichannel Engagement is built upon Microsoft Dynamics 365 for Customer Service Enterprise and enables organisations to engage with customers across platforms including Chat, SMS, Social Media, Voice, Teams and Email. Engage customers, citizens and residents using Multi Channel Engagement to deliver higher customer satisfaction, higher productivity and reduced costs.
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ABM INTELLIGENCE LIMITED
ACOS manages all RIPA/IPA authorities and activities. Source Management relates to the recruitment and management of Covert Human Intelligence Sources (CHIS). Centralised location (database) manages: pre-approach, recruitment, registration, Authorisation, reviews, policy logs, contacts, rewards, risk, intelligence (sanitised / unsanitised), deconfliction, compromise, tasking, performance indicators, and all associated activities
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VODAFONE LIMITED
Vodafone storm® LITE™ is a secure enterprise-grade omni channel cloud contact centre platform, with voice and digital channel interaction management. This CCaaS solution is Microsoft Teams certified, includes reporting and call recording and is accessible through a single, browser-based interface.
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HINDUJA GLOBAL SOLUTIONS UK LIMITED
HGS Agent X and Genesys Cloud CX offer a comprehensive contact centre solution. HGS Agent X is a cloud-based AI accelerator providing a tech-agnostic interface, and customisable solutions that are secure and scalable and features programmable API framework and fully managed support. Genesys Cloud CX complements with reliable/flexible omnichannel capabilities.
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Remarkable
Salesforce Cloud is a comprehensive suite of cloud-based applications designed to manage customer relationships (CRM) and various aspects of business. It goes beyond just a traditional CRM, offering a unified platform with a range of functionalities which can be selected as required.
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NEWROCKET (UK) LIMITED
A portfolio of vertical, process driven applications built on the best-in-breed ServiceNow platform promoting business process automation through digital workflows and great experiences. The ServiceNow platform leverages a centralised concept of a single data model, single UX, single automation and integration engine
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ARCUS GLOBAL LIMITED
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHA2024GC14
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ABM INTELLIGENCE LIMITED
ACOS offers a comprehensive tool for the management of applications for Directed Surveillance, Intrusive Surveillance, Property Interference, Combined (Intrusive and Property) Surveillance and TEI Warrants (all written and urgent). With easy workflow and compliance with RIPA, IPA, Police Act, GDPR, FOIA and HRA this module ensures legislative compliance.
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ARCUS GLOBAL LIMITED
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHA2024GC14
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SOFTCAT PLC
Transform customer service with a single view of customers activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster, efficiently and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHS2024GC14
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GENERATION DIGITAL LIMITED
The Kore.ai platform delivers simplicity, flexibility, and control when applying conversational and generative AI and LLMs. Deploying our platform cuts the time and effort to deploy effective AI solutions at your business. Our platform is open. We build upon your existing architecture and integrate with any LLM and technology infrastructure.
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DIGITAL INTERACTIVE LIMITED
Infreemation Members is a software management system built specifically to manage all types of Members and MP correspondence from online or offline sources.
This module handles: Parliamentary Questions, Treat Official, Ministerial Correspondence, Questions to the Mayor, Members Questions, Enquiries, Correspondence - electronic, postal and telephone
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Peoplesafe
Lone worker services from Peoplesafe protect the largest share of public sector lone workers. Alarms raised through lone working devices, safety apps and body cameras are professionally managed by our 24/7/365 control centre. With Peoplesafe, you’ll know your staff can receive help whenever, wherever. Peoplesafe are people risk management specialists.
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ARCUS GLOBAL LIMITED
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHA2024GC14
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OPUS BUSINESS SYSTEMS LIMITED
8x8’s Contact Platform as a Service (CPaaS). 8x8 Telephony Contact for superior customer service. Highly compatible. Omnichannel. Customer Interaction via Open API's, AI, CRM integration. Video Integration, Interoperability, SMS.