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CEOX SERVICES LTD
Ceox Omnichannel Engagement is built upon Microsoft Dynamics 365 for Customer Service Enterprise and enables organisations to engage with customers across platforms including Chat, SMS, Social Media, Voice, Teams and Email. Engage customers, citizens and residents using Multi Channel Engagement to deliver higher customer satisfaction, higher productivity and reduced costs.
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ABM Intelligence Limited
ACOS manages all RIPA/IPA authorities and activities. Source Management relates to the recruitment and management of Covert Human Intelligence Sources (CHIS). Centralised location (database) manages: pre-approach, recruitment, registration, Authorisation, reviews, policy logs, contacts, rewards, risk, intelligence (sanitised / unsanitised), deconfliction, compromise, tasking, performance indicators, and all associated activities
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Vodafone Limited
Vodafone storm® LITE™ is a secure enterprise-grade omni channel cloud contact centre platform, with voice and digital channel interaction management. This CCaaS solution is Microsoft Teams certified, includes reporting and call recording and is accessible through a single, browser-based interface.
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HINDUJA GLOBAL SOLUTIONS UK LIMITED
HGS Agent X and Genesys Cloud CX offer a comprehensive contact centre solution. HGS Agent X is a cloud-based AI accelerator providing a tech-agnostic interface, and customisable solutions that are secure and scalable and features programmable API framework and fully managed support. Genesys Cloud CX complements with reliable/flexible omnichannel capabilities.
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Remarkable
Salesforce Cloud is a comprehensive suite of cloud-based applications designed to manage customer relationships (CRM) and various aspects of business. It goes beyond just a traditional CRM, offering a unified platform with a range of functionalities which can be selected as required.
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NEWROCKET (UK) LIMITED
A portfolio of vertical, process driven applications built on the best-in-breed ServiceNow platform promoting business process automation through digital workflows and great experiences. The ServiceNow platform leverages a centralised concept of a single data model, single UX, single automation and integration engine
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ARCUS GLOBAL LIMITED
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHA2024GC14
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ABM Intelligence Limited
ACOS offers a comprehensive tool for the management of applications for Directed Surveillance, Intrusive Surveillance, Property Interference, Combined (Intrusive and Property) Surveillance and TEI Warrants (all written and urgent). With easy workflow and compliance with RIPA, IPA, Police Act, GDPR, FOIA and HRA this module ensures legislative compliance.
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ARCUS GLOBAL LIMITED
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCHA2024GC14
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SOFTCAT PLC
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHS2024GC14
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GENERATION DIGITAL LIMITED
The Kore.ai platform delivers simplicity, flexibility, and control when applying conversational and generative AI and LLMs. Deploying our platform cuts the time and effort to deploy effective AI solutions at your business. Our platform is open. We build upon your existing architecture and integrate with any LLM and technology infrastructure.
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Digital Interactive Ltd
Infreemation Members is a software management system built specifically to manage all types of Members and MP correspondence from online or offline sources.
This module handles: Parliamentary Questions, Treat Official, Ministerial Correspondence, Questions to the Mayor, Members Questions, Enquiries, Correspondence - electronic, postal and telephone
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Skyguard Ltd
Lone worker services from Peoplesafe protect the largest share of public sector lone workers. Alarms raised through lone working devices, safety apps and body cameras are professionally managed by our 24/7/365 control centre. With Peoplesafe, you’ll know your staff can receive help whenever, wherever. Peoplesafe are people risk management specialists.
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ARCUS GLOBAL LIMITED
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHA2024GC14
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Opus Telecoms
8x8’s Contact Platform as a Service (CPaaS). 8x8 Telephony Contact for superior customer service. Highly compatible. Omnichannel. Customer Interaction via Open API's, AI, CRM integration. Video Integration, Interoperability, SMS.
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Hostcomm Limited
We provide clients with the ability to communicate with their service users over their choice of channel. Our cloud contact centre solution includes an inbound call ACD, predictive dialler, Interaction analytics, PCI-DSS payment IVR, AI voice assistant, natural language IVR, reporting and analytics, voice recording and CRM intergation.
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Melissa Data Ltd
The service provides: Address lookup; Address verification; Name; Phone and Email verification. Simplifying the process of data capture at the point entry. The service is modular so that the licencee can select one, several, or all the contact data verification elements, depending on their requirement. Ideal for CRM systems.
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VERSEONE GROUP LTD
Easily collaborate through frictionless digital interactions.
Vocoll drives productivity through empowering collaboration between internal teams and external customers, through Live Support/Chat, Knowlege bot. Vocoll customer experience is further enhanced through a native Android or iOS mobile application, enabling true on-the-go interactions via push notifications.
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Stopford Information Systems
Stopford's online appointment booking and diary management system allows councils to offer online appointment booking for council services, including bulk waste management.
As a bespoke solution, the system can be configured to the requirements of the organisation, enabling custom admin features, diaries, calendars, and online fields.
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ARCUS GLOBAL LIMITED
CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCA2024GC14
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CIRCLE INTERACTIVE LTD
Circle Interactive are acknowledged global experts in CiviCRM. We enable organizations to deploy cloud based CiviCRM systems through expert consultancy, and support, providing high-quality, secure systems that meet your specific requirements. As a CiviCRM Gold Partner we offer feature development, secure hosting / maintenance, security testing and data migration services.
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Node4 Ltd
Nurture leverages Microsoft Dynamics 365 and Power Apps to offer growth hubs and LEPs a configurable CRM platform. It streamlines relationship and funding management with flexible interactions and a centralised information source, enhancing engagement and operational efficiency for fostering regional economic development and supporting business growth.
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XMA LIMITED
Tableau is your self-service (SaaS or Private Cloud) visual analytics platform fully-hosted in the cloud. Keywords: Pulse, Copilot, Hanrahan, Stolte, Chabot, .TDE, BI, Dashboard, VizQL, Hyper, In-Memory, Hybrid, Live, Bridge, Desktop, Prep, Creator, Explorer, Viewer, Viz, .TWB, .TWBX, Chart, Graph, Table, Database, File, Big, Data, Secure, Governed, Audited, Intuitive, SFDCTBX2024GC14
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Intercity Technology Limited
Intercity’s digital engagement platform is a digital-first solution & part of Contact Centre, offering omnichannel customer interaction, personalised marketing, analytics, and CRM integration. It enhances customer relationships, streamlines marketing efforts, and optimises user experiences across web, mobile, and social channels. Ideal for businesses seeking scalable and effective digital engagement solutions.
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Saascoms
The distribution and delivery of SMS messages
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Data8 Ltd.
data8 duplicare is an automated de-duplication tool for Microsoft Dynamic 365. It delivers the ability to merge multiple records with all fields and customisable merge bulk de-duping of existing records. It also provides real-time advanced duplicate prevention with the ability to merge multiple records with all fields, including custom entities.
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BOOMERANG I-COMMS LTD
Customer service SMS solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire helps organisations plan and deliver Microsoft Dynamics 365 applications - a fully customisable platform that is easy to use and manage, and which enables contact management, and marketing automation through a single interface. Get a 360 degree view of your customer, improve engagement and realise value.
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Farthest Gate Limited
The Liberator Permissions software solution is a market leading module forming part of the Liberator suite of products. Liberator Permissions can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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WR LOGIC LIMITED
WR Logic offers a comprehensive Microsoft Power Automate implementation service, delivering extensive expertise and engagement for the design, implementation, and adoption of Power Automate, an integral component of the MS Power Platform. Our services encompass discovery, strategic planning, configuration, integration, deployment, adept change management, comprehensive training, and steadfast support services.