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1562 results found

1562 results found in Lot 2: Cloud software in the category Customer service and support

  • Hostcomm Cloud Contact Centre & Predictive Dialler

    Hostcomm Limited

    We provide clients with the ability to communicate with their service users over their choice of channel. Our cloud contact centre solution includes an inbound call ACD, predictive dialler, Interaction analytics, PCI-DSS payment IVR, AI voice assistant, natural language IVR, reporting and analytics, voice recording and CRM intergation.

  • Contact Data Verification

    MELISSA DATA LTD.

    The service provides: Address lookup; Address verification; Name; Phone and Email verification. Simplifying the process of data capture at the point entry. The service is modular so that the licencee can select one, several, or all the contact data verification elements, depending on their requirement. Ideal for CRM systems.

  • VerseOne Vocoll Communication and Collaboration Tool and Intelligent Chatbot for Customer Service

    VERSEONE GROUP LTD

    Easily collaborate through frictionless digital interactions. Vocoll drives productivity through empowering collaboration between internal teams and external customers, through Live Support/Chat, Knowlege bot. Vocoll customer experience is further enhanced through a native Android or iOS mobile application, enabling true on-the-go interactions via push notifications.

  • Stopford, agenda - Bulky Waste Appointment Booking System

    Stopford Information Systems Limited

    Stopford's online appointment booking and diary management system allows councils to offer online appointment booking for council services, including bulk waste management. As a bespoke solution, the system can be configured to the requirements of the organisation, enabling custom admin features, diaries, calendars, and online fields.

  • Salesforce CRM Analytics

    ARCUS GLOBAL LIMITED

    CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCA2024GC14

  • CiviCRM

    CIRCLE INTERACTIVE LTD

    Circle Interactive are acknowledged global experts in CiviCRM. We enable organizations to deploy cloud based CiviCRM systems through expert consultancy, and support, providing high-quality, secure systems that meet your specific requirements. As a CiviCRM Gold Partner we offer feature development, secure hosting / maintenance, security testing and data migration services.

  • Nurture: Dynamics 365 Relationship Management for Growth Hubs and LEPs

    Node4 Ltd

    Nurture leverages Microsoft Dynamics 365 and Power Apps to offer growth hubs and LEPs a configurable CRM platform. It streamlines relationship and funding management with flexible interactions and a centralised information source, enhancing engagement and operational efficiency for fostering regional economic development and supporting business growth.

  • Salesforce Tableau Platform

    XMA LIMITED

    Tableau is your self-service (SaaS or Private Cloud) visual analytics platform fully-hosted in the cloud. Keywords: Pulse, Copilot, Hanrahan, Stolte, Chabot, .TDE, BI, Dashboard, VizQL, Hyper, In-Memory, Hybrid, Live, Bridge, Desktop, Prep, Creator, Explorer, Viewer, Viz, .TWB, .TWBX, Chart, Graph, Table, Database, File, Big, Data, Secure, Governed, Audited, Intuitive, SFDCTBX2024GC14

  • Digital Engagement

    Intercity Technology Limited

    Intercity’s digital engagement platform is a digital-first solution & part of Contact Centre, offering omnichannel customer interaction, personalised marketing, analytics, and CRM integration. It enhances customer relationships, streamlines marketing efforts, and optimises user experiences across web, mobile, and social channels. Ideal for businesses seeking scalable and effective digital engagement solutions.

  • SMS

    Saascoms

    The distribution and delivery of SMS messages

  • data8 duplicare

    DATA8 LIMITED

    data8 duplicare is an automated de-duplication tool for Microsoft Dynamic 365. It delivers the ability to merge multiple records with all fields and customisable merge bulk de-duping of existing records. It also provides real-time advanced duplicate prevention with the ability to merge multiple records with all fields, including custom entities.

  • Customer service SMS

    BOOMERANG I-COMMS LTD

    Customer service SMS solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Dynamics 365 for Marketing

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Brightwire helps organisations plan and deliver Microsoft Dynamics 365 applications - a fully customisable platform that is easy to use and manage, and which enables contact management, and marketing automation through a single interface. Get a 360 degree view of your customer, improve engagement and realise value.

  • Liberator Permissions

    FARTHEST GATE LIMITED

    The Liberator Permissions software solution is a market leading module forming part of the Liberator suite of products. Liberator Permissions can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Microsoft Power Platform: Power Automate Implementation

    WR LOGIC LIMITED

    WR Logic offers a comprehensive Microsoft Power Automate implementation service, delivering extensive expertise and engagement for the design, implementation, and adoption of Power Automate, an integral component of the MS Power Platform. Our services encompass discovery, strategic planning, configuration, integration, deployment, adept change management, comprehensive training, and steadfast support services.

  • Power Platform - Power Apps

    BRIGHTWIRE TECHNOLOGY SERVICES LIMITED

    Brightwire helps organisations plan and deliver Microsoft Dynamics 365 applications - a fully customisable platform that is easy to use and manage, and which enables contact management, and marketing automation through a single interface. Get a 360 degree view of your customer, improve engagement and realise value.

  • BMC Remedy Helix Design, Development and Deployment Services

    LEIDOS INNOVATIONS UK LTD

    Provision of innovative implementation and support services for the BMC Remedy platform. The service includes OOTB installation, bespoke application development, platform implementations and customisations, maintenance and support.

  • Knowledge Hub Digital Collaboration Groups

    PLACECUBE LIMITED

    Free or low-cost collaboration spaces help you effectively communicate, collaborate, and connect with stakeholders, partners, and colleagues. Exchange knowledge and experience in secure communities of practice, project groups and workspaces. Open, access controlled, or hidden groups include community collaboration tools, such as discussions, shared libraries, polls and news listings.

  • EBO e-Correspondence

    EBO.AI (UK) LTD

    The e-Correspondence product offers hospitals a seamless and secure method to notify patients when new documents are added to their medical records. Utilizing AI-driven automation and secure messaging protocols, an SMS containing essential (yet limited) information is sent to the patient, ensuring confidentiality while maintaining ease of access.

  • Contract Management Platform (Contrakta)

    North of England Commissioning Support Unit

    Contrakta offers a holistic solution designed to simplify the intricate processes of contract management within the NHS. Our platform facilitates the entire contract life-cycle, enabling customers to effectively monitor, analyse, and enhance their contractual obligations with efficiency.

  • MyTeamsWork Case Management

    CLOUD APPLICATION SERVICES LTD

    MyTeamsWork is a flexible case management system, integrated with MS Teams and Microsoft 365. Our self-hosted package can be deployed in a few easy steps to Cloud infrastructure, running a compatible technology stack so that you can get started quickly and focus on delivering value early.

  • Dynamics 365 Portals and Page Views

    TELEFÓNICA TECH UK BUSINESS APPLICATIONS LIMITED

    Dynamics 365 Portals extend Microsoft Dynamics 365, enabling organisations to build external websites for users to interact with Dynamics 365 data. Commonly used for customer self-service, community engagement, and partner management, these portals offer secure access and full customisation to match branding and operational requirements.

  • Bank Validation

    DATA8 LIMITED

    Our Bank Validation validates that Account Numbers and sort codes are correct avoids failed payments reduces administration and and helps provide a better customer experience. The service also returns BIC, IBAN, Branch name and bank name and services accepted such as Direct Debits for the account.

  • Kore.ai AI Enterprise Search Platform

    GENERATION DIGITAL LIMITED

    Conversational Search Assistant with the Added Power of LLMs and Generative AI. Deliver better search relevance, more comprehensive and complete answers, and contextually personalized search results by combining the power of Kore.ai's leading conversational search capabilities, Large Language Models (LLMs) and Generative AI (GenAI) technologies.

  • Civica OnDemand Call Handling

    CIVICA UK LIMITED

    Utilising Civica’s Cirrus Contact Centre Service (CCaaS) we deal with all types of local government calls and enquiries. To help manage these we provide a flexible service, tailored to your requirements, where we handle calls on your behalf through a simple transfer process to our call handling team.

  • Equine and Livestock Transporter Service

    EQUINE REGISTER LIMITED

    Enables transporters to identify and manage movements of equines and livestock in their vehicles. The application allows owners to pre-register vaccination and other health information to support compliance and provides a full audit trail of movements and animals interacted with, to support biosecurity and traceability.

  • Workflow Automation and AI Software Solutions - CoreGov

    CORE TECHNOLOGY SYSTEMS (U.K.) LIMITED

    Our AI-driven workflow automation platform streamlines digital service creation and integration. Its intuitive interface empowers users to build applications, using low-code for rapid development. Key features include a comprehensive view of data and processes, pre-built templates for quick adaptation, and user-friendly tooling enhancing accessibility and effectiveness in the public sector.

  • Webropol Ltd

    WEBROPOL LIMITED

    Survey and reporting browser-based application, used to collect and analyse data. Includes extra modules to collect specific types of data, such as: Employee Experience Module and project support, Whistleblower/Case Management, dashboards, Events Registration, 360 degree feedback, eTests, Advanced statistics and more.

  • TransUnion - Tracing, Financial and Criminal Investigations - Threesixty Online

    TRANSUNION INTERNATIONAL UK LIMITED

    ThreeSixty Online provides accurate and comprehensive financial information on the UK adult population, and has been specifically designed to meet the challenges of the public sector. The service uses our unique Residency Plus database and matching engine to detail and confirm individual identity, residency and household occupancy.

  • EBO Patient Information

    EBO.AI (UK) LTD

    Accurate demographic data collection is essential for hospitals to provide personalised care, understand their patient population, and allocate resources effectively. The EBO solution: - automates the process of updating patient demographic data - collects essential age, gender, address, contact details - identifies data inconsistencies or missing data