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CEOX SERVICES LTD
Ceox’s Microsoft Dynamics 365 enables Public Sector Organisations to transform their back-office operations and deliver services digitally. Based upon MS Dynamics 365 with options to provide services digitally using a portal means it’s an ideal, flexible cloud-based platform for digital transformation. Deliver better satisfaction and reduced costs by improving efficiencies.
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Node4 Ltd
Webex Contact Centre (WxCC) revolutionises customer service with a comprehensive, cloud-based platform, offering omnichannel support, intelligent routing, and real-time analytics. Designed for flexibility and scalability, it empowers agents with tools to deliver personalised customer experiences, while providing managers with insights to optimise performance and operational efficiency.
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SOFTCAT PLC
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHS2024GC14
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FormusPro
Formuspro supply Omnichannel for Customer Service, a robust application that extends the power of Dynamics 365 Customer Service to enable organisations to instantly connect and engage with their customers via channels like Live Chat, voice, and SMS, including real-time and historical visibility and insights into the operational efficiency of agents.
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OPUS BUSINESS SYSTEMS LIMITED
8x8 X-Series provides UCaaS, CCaaS CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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BOOMERANG I-COMMS LTD
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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PEGASYSTEMS LIMITED
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. HR / Shared Services improvement are central use-cases of Pega.
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ORCUMA LTD
Our Police Divert Case Management Software is tailored to support the Divert or Diversion schemes implemented by Police Forces. The aim is to divert low-level offenders away from the criminal justice system and into appropriate support services, such as education, employment, and rehabilitation programs.
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VIRGIN MEDIA BUSINESS LIMITED
Cisco Webex is a video conferencing and collaboration platform, while Webex Contact Center is a customer service solution offering omnichannel support through voice, chat, email, and social media channels, both designed to enhance communication and productivity within organisations.
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NTT DATA BUSINESS SOLUTIONS LIMITED
SAP Commerce Cloud is a proven e-commerce portfolio built mainly for large enterprises with advanced B2B, B2C, and B2B2C use-cases. Customise the solution to meet your needs and manage complex catalogues, products, and configurations for creating exceptional, hyper-personalised omnichannel experiences. The solution also comes with powerful, comprehensive B2B e-commerce capabilities.
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JustPark
JustPark On-Demand brings cutting-edge technology to your parking infrastructure (on-street or off). Offering seamless Pay on Arrival or Pay on Exit options through our user-friendly app, it ensures a smooth parking experience for your customers. Additionally, our app facilitates easy extensions, further streamlining the payment process and improving customer satisfaction.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire delivers Microsoft Power Platform and Dynamics365 solutions - a fully configurable software platform that is easy to use and manage. Business solutions range from contact, activity and stakeholder management, complaints handling, legal case management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.
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EBO.AI (UK) LTD
An EBO AI-powered Virtual Assistant for signposting, offering end user support and self-management. This will be another way to engage with service users that are not in crisis to support them with quick and easy way to access mental health support, 24 x 7.
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BOOMERANG I-COMMS LTD
Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.
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S&P GLOBAL LIMITED
Supplier Risk Indicator spans multiple risk dimensions for vendors and translates these complex factors into a single risk indicator on a 100-point scale that can be compared against a benchmark or with peers, explored in detailed reports, and used to make informed decisions about which counterparties to do business with.
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BOOMALERT LIMITED
BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management.
ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.
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RIVIAM DIGITAL CARE LIMITED
RIVIAM’s Referral and Triage Management service provides an interactive digital experience for referrers as well as efficiencies for providers managing referrals and co-ordinating care. Services include referral portals, service directory, online referral forms, email processing, workflow management tools, questionnaires and outcome management, GP Connect, eReferrals and clinical systems integrations.
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INSIGHT DIRECT (UK) LTD
CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCHI2024GC14
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LEICESTERSHIRE PARTNERSHIP NHS TRUST
Instant and SMS messaging solution for secure healthcare conversations providing safe and secure messaging between healthcare professionals and service users. Primarily focused on community health settings like school nursing and health visiting, the application is suitable for a range of healthcare and safeguarding applications
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FARTHEST GATE LIMITED
The Liberator Markets Stall Holders and Pitch Management Licensing solution is a module forming part of the Liberator suite of products. Liberator Markets can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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GCI NETWORK SOLUTIONS LIMITED
Webex Connect is an Enterprise Cloud CPaaS (Communications Platform as a Service) platform that enables businesses to orchestrate and automate contextual, real-time interactions with their customers via digital channels including SMS, RCS, Email, Video, WhatsApp, Facebook Messenger. Webex Connect also offers live agent conversation capabilities and integrations with other systems.
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BOOMERANG I-COMMS LTD
Boomerang’s Email-to-SMS and Email-to-Voice services enable organizations to send 1-Way or conversational SMS and voice messages from a local email client. With 'Intelligent' messaging, 2-way conversations are automated, and threads are grouped by subject, ensuring easy management and compliance. ISO 27001, Cyber Essentials, and Cyber Essentials Plus accredited.
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AGILISYS LIMITED
GuildIQ provides white label solutions empowering essential workflows within support, qualifications and assessments. These solutions are aimed at transforming support and content delivery through tools configured to support subjective assessment evaluation, conversational chatbots and workflow management using AI virtual assistants.
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SOFTCAT PLC
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHS2024GC14
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CRYSP LIMITED
Digital compliance management system with document management, digital forms, real time compliance tracking, policy manager, contract manager and asset list.
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Ideal Postcodes
We help businesses improve UX and data quality with address validation and postcode lookup. An effortless API trusted by businesses over a billion times a month. Accurate rooftop geolocations, UPRNs, address cleansing and address database. Straightforward integrations, clear documentation, live dev chat and screen reader compatibility.
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Fusion Business Solutions (UK) Limited
BMC Helix Platform Fee includes Service activation, Assignment of a Business Relationship Manager (BRM), ITSM Single Sign-on BMC Helix Client Gateway, BMC Helix Custom Applications with integration tasks (limited capacity).
Fusion GBS is an Elite Partner of BMC, reselling BMC Helix.
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EXCELPOINT LIMITED
Excelpoint’s no-code Enterprise Application software configures scalable solutions which automate business processes, eliminating paper and spreadsheets, and integrating legacy systems. Access via web-browser on desktop, tablet, or smartphone, and through apps for iOS, Android and Windows Mobile. Automatically generate emails, texts, cross-database updates, output documents, and trigger digital business activities.
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TRANSUNION INTERNATIONAL UK LIMITED
TransUnion’s bespoke Living Together solution will allow you to identify Potential Undeclared Partners (PUPs) who have a financial link to the same residential address as an individual to prevent instances of ‘living together fraud’.
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SMARTCITIZEN LIMITED
The Cloud Card Management System gives local authority staff the ability to manage the data life-cycle for a range of smart or non-smart cards for different Council service areas in a single management system. This includes workflow for new applications, renewals and replacements, and document and image uploads as required.