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PHOENIX SOFTWARE LIMITED
Dynamics 365 Customer Insights empowers organizations to deliver exceptional customer experiences. By unifying customer data, enabling personalized, and connected journeys across sales, marketing, and service teams. The platform combines a customer data platform (CDP) and real-time journey orchestration which includes email marketing, behaviour tracking, marketing pages, event management and surveys.
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VE3 GLOBAL LTD
VE3 introduces Customer Service Enterprise,facilitating personalized service across various channels, equipped with a comprehensive knowledge base.It seamlessly unifies existing technology and data into a unified view for agents while offering robust case management functionalities.
Additionally, Customer Service Insights delivers actionable insights into essential performance metrics and emerging trends,empowering informed decision-making.
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KICK ICT GROUP LIMITED
Make the sales journey as smooth as possible. Manage your sales leads and opportunities more efficiently with access to new levels of insight on customer behaviour. Super charge customer acquisition and empower your business development team like never before, combining Office 365, Outlook and LinkedIn to build customer engagement.
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JBi Digital
We create user-friendly CMS websites that make life easy by harnessing the full benefits of a customisable, flexible and scalable CMS with our design, build and hosting services.
We prioritise understanding your objectives & values, then identify and recommend the most bespoke & beneficial solution to help achieve your goals.
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EQUIFAX LIMITED
Equifax provides a range of services that provide data to our clients
supporting various use cases. These services leverage our extensive
data attributes to provide a comprehensive view of a company/
customer’s credit file, name/identity, full address history, financial
associations, directorships and other business interests, and their
financial status.
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DIGITAL INTERACTIVE LIMITED
Infreemation Blue Badge is a case management system for receiving, vetting, approving (and rejecting) Blue Badges
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NEO TECHNOLOGY LIMITED
Neo Technology's solution revolutionises complaints management, offering features like triage and routing, timeline control, ombudsman engagement tracking, follow-on repairs, a complaints dashboard, and enhanced workflow and action plan tracking for compliance, customer satisfaction, operational efficiency, and data-driven insights.
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Orcuma Ltd
Supporting agencies participating in the Make Every Adult Matter (MEAM) coalition. MEAM aims to improve outcomes for adults with multiple and complex needs. Our software provides tools for collaborative case management, data sharing, service coordination, and outcome monitoring to support the holistic needs of individuals facing complex challenges.
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ACCENTURE (UK) LIMITED
The SAP Sales Cloud portfolio automates the lead-to-cash cycle. The quote and proposal process allows users to configure complex quotes in minutes. Contract lifecycle management takes a contract through to completion with the least amount of friction. Sales performance management helps ensure territories and quotas are in sync.
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GLOBAL 4 COMMUNICATIONS LIMITED
Unified Communications service from 8x8's X Series (1-8). Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers. Universal Teams Messaging. Increased productivity.
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KERV DIGITAL LIMITED
Use Microsoft Power BI to build real-time intelligence dashboards and interactive reports with rich visualisations. Use our service for design, configuration, customisation, development, data migration, AI implementation and live-operations/TSS. We support discovery activities, business architecture, governance set-up, DevOps/SecOps tooling, service design, experience research/design, technical architecture, predictive science and related services.
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GOPRO CONSULTING LIMITED
AGM is a '5th generation' low-code, high configuration, advanced grant management solution. AGM is focused on delivering transformational efficiency improvements to the entire grant application and disbursement process. It provides online application portal, advanced grant case management, and makes innovative use of data and rules driven case process automation.
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ACUITY APPLIED LIMITED
Acuity Applied specialises in Power Platform, including Power Apps, Power Automate, Power BI, and Power Virtual Agents. This platform enables rapid, cost-effective development of advanced business solutions. By modernising and automating key business processes, Power Platform improves efficiency significantly.
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Viewdeck Consulting Limited
Providing enterprise scale, fully configurable Relationship Management supporting Account Management, Customer Management, Partner management, Contacts, Calendar, Case management, email integration, campaign management, inbound and outgoing calls scheduling and task allocation. Includes reporting, dashboarding, visualisation, Workflow, Billing. Support for Mobile Devices. Secure Vertical Solutions across Local government, Education, NHS Client Base.
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DIGITAL INTERACTIVE LIMITED
Infreemation is an advanced online cloud based application for processing and storing your organisations Information Asset Register
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PEGASYSTEMS LIMITED
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Omni-Channel Engagement is a central feature of the platform.
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NEO TECHNOLOGY LIMITED
Neo Technology's Housing CRM, Sales & Allocations Solution provides a comprehensive platform for managing customer relationships, sales processes, and property allocations in the housing sector. It streamlines workflows, enhances communication, and optimises resource allocation for improved efficiency and customer satisfaction.
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PHOENIX SOFTWARE LIMITED
Customer Service Enterprise enables personalised service in any channel, knowledge base and unify existing technology/data into a single view and case management.
Customer Service Professional provides basic resources for customer service agents.
Customer Service Insights provides integrated analytics and AI capabilities to help you understand support engagements and emerging trends.
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VERINT SYSTEMS UK LIMITED
Provides a dedicated “sandbox” environment for laboratory, testing, development purposes etc. Sandbox as standard allows up to 25 usernames to be configured and used as necessary. Custom options are available where customers have specific sandbox needs.
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FORFRONT LIMITED
e-shot™ is the digital communication platform trusted by local authorities to send highly effective omnichannel campaigns.
From local newsletters and library updates to public consultations, e-shot gives you a simple solution for engaging in multi-channel conversations at scale.
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MAZIK GLOBAL LIMITED
Mazik Global is a Microsoft solution Partner, providing an established Dynamics Business Central support service. We provide clients with a proven approach, offering a seamless transition into a personalized, omni-channel support service adhering to strict SLAs.
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Kerv Experience Limited
Direct Routing is a simple and cost effective solution, allowing you to make and receive calls to external landlines and mobile phones from Microsoft Teams. Kerv's Direct Routing for Teams allows you to connect to the public telephone networks saving you time and money when compared to Microsoft Calling Plans.
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Opus Telecoms
8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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Melissa Data Ltd
Service checks an individual or organisation against global Watchlists, performs PEP & Adverse Media checks for AML and fraud prevention. Service uses multiple global sanctions data for politicians, prominent leaders, national legislatures and blacklisted individuals around the world. Also checking for adverse media against individuals. Covering 200+ countries and territories.
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ROCKTIME LIMITED
Rocktime's verso™ Enforcement and Inspection software can be used as a stand-alone cloud platform or fully integrated, verso can be tailored to mirror and improve your internal workflows and processes across Local Authority licensing schemes.
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NEO TECHNOLOGY LIMITED
Neo Technology's Tenancy Name Removal solution revolutionises the process of eliminating a name from a tenancy agreement, boosting efficiency and accuracy in housing management. By automating tasks and streamlining workflows, this system accelerates the entire procedure, ensuring timely and precise execution while reducing administrative burden and enhancing overall productivity.
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Novoville Ltd
Novoville Shared Works is a PAS2035-compliant platform and marketplace tailored to the repairs, maintenance, and improvement sector, with a particular emphasis on increasing the scale and pace of delivery of retrofit projects in the United Kingdom.
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VE3 GLOBAL LTD
VE3 collaborates with Microsoft Dynamics 365 to empower social housing providers in enhancing customer service and operational efficiency by effectively managing housing-related processes, as well as asset and tenant information.
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Cyber Media Solutions Ltd.
Theseus: Exercise Referral is a caseload management and referrals system for Exercise by Referral and Activity on Prescription initiatives. It empowers referral receipt from health professionals, triage by Exercise Coordinators, and onward referrals to Exercise Professionals, who can manage caseloads, complete assessments and record exercise session information on mobile devices.
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BRIGHTWIRE TECHNOLOGY SERVICES LIMITED
Brightwire builds Robotic Process Automation solutions to allow legacy applications to participate in modern workflows and integrations.We utilise modern Power Automate based desktop flows to allow us to retrieve and update data from legacy systems, and bring this information into modern systems without any further development of the legacy system.