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Connex One
Connex One Ltd provides and develops cloud-based Software as a Service Omnichannel Contact Centre Solutions. Our customers an therefore rely on the Connex One platform to deliver consistently excellent service to you and their customers, with service being accessible from any location, at any time, as required.
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Sandyx
AnyCAL is an intelligent appointment booking application that allows you to link locations, human resources and clients to a highly functional and flexible calendar system. Capable of managing complex booking and scheduling requirements; AnyCAL will turn your diary into a powerful resource management solution.
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MAZIK GLOBAL LIMITED
Mazik Global, a Microsoft Solution Partner, specializes in end-to-end solutions using Microsoft Dynamics 365 Field Service. They focus on maximizing service efficiency, reducing costs, boosting productivity, and delivering exceptional field service through automation and technical expertise.
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Verint Systems Inc.
Verint® Case Management automates customer and employee processes, with routing, SLA management and tracking features, supported by powerful forms and integration capabilities.
The cloud solution can be used standalone or with other solutions, including CCaaS / telephony, to log and manage work to be followed up on post interaction.
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INSIGHT DIRECT (UK) LTD
8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
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Lateral
Lateral manages software used for both private and government sector clients that do enforcement. Enforcement Clients include Cardiff council, Newcastle council, and London Barking and Dagenham council. Lateral is more flexible and less expensive than competitors with a companion enforcement app that is available in android and apple devices.
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IMPERF CONSULTING LIMITED
Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.
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REPLY LIMITED
Microsoft Dynamics 365 Customer Service is a comprehensive customer support solution that empowers businesses to deliver efficient and personalized service experiences. It includes tools for case management, knowledge base, and omnichannel engagement, fostering customer satisfaction and loyalty through streamlined support processes.
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Six Degrees
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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MAZIK GLOBAL LIMITED
Dynamics 365 for Customer Engagement has features that enables sales people to build strong relationships with their customers, take actions based on insights, and close sales faster. Helps turn prospects into business relationships. Build great customer relationships by focusing on optimum customer satisfaction.
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LEIDOS INNOVATIONS UK LTD
Leidos offers a comprehensive Data Architecture and Design service that supports business strategies, key data centric programmes and opportunities aligned to data strategy, core technologies competences, management and governance goals. We focus on modern technologies and any integration with legacy sources across a range of industries, including critical national infrastructure.
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EQL LIMITED
A solution that takes part of a health, clinical and functional history from an applicant for government support/benefits.
Accessed anywhere and anytime by its users. The Decision-trees that underpin the interaction can be evolved to ensure ever improving user experience and quality of information for the buyer.
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INSIGHT DIRECT (UK) LTD
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCI2024GC14
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INSIGHT DIRECT (UK) LTD
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCI2024GC14
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CDW LIMITED
A portfolio of vertical, process driven applications built on the
best-in-breed ServiceNow platform promoting business process
automation through digital workflows and great experiences. The
ServiceNow platform leverages a centralised concept of a single
data model, single UX, single automation and integration engine
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COLUMBUS GLOBAL UK LTD
Review, Assessment and Implementation of Microsoft Dynamics and Power Platform Solutions
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Bulb Tech Group
Omnichannel Contact Centre, gives customers the ability to communicate across several different channels, switching from one to another with ease. Organizations can provide a seamless customer experience by managing those channels effectively to deliver better customer service, improve customer satisfaction and retain loyal customers.
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NEO TECHNOLOGY LIMITED
Neo Technology's Customer Engagement Portals offer interactive platforms for customers to engage with you, access information, and request services seamlessly. These portals enhance communication, empower customers in every channel, and streamline management processes for improved customer satisfaction.
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Tekwurx Limited
EasyVista Self Help is a powerful self-service platform that enables you to easily create, deliver and measure guided knowledge flows that empower employees, customers, and staff to quickly get the answers they need without contacting the service desk or customer service.
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LEIDOS INNOVATIONS UK LTD
Leidos offers a full data analytics service empowering customers to gain greater access to data assets to make more efficient decisions. The service can automate, manage, prepare, integrate and analyse data assets beyond traditional relational and tabular datasets, including geospatial, internet of things (IoT), NoSQL and Big Data datasets.
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ARROW BUSINESS COMMUNICATIONS LIMITED (Trading under the brand name ARO)
Horizon is a hosted UCaaS Platform providing features such as; voice/video conferencing, IM, presence, desktop and file sharing, integration with CRMs and IP telephony (VoIP). Operated through handsets, mobile or desktop apps. Web/App interfaces allow realtime access and changes to the many features available on a user basis
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Arcus Global Limited
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCHA2024GC14
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Charterhouse Voice & Data
An intuitive, Direct Routing-as-a-Service solution, based on Azure, seamlessly integrates native PSTN calling into Microsoft Teams through the 8x8 XCaaS platform. It offers access to local PSTN replacement in nearly 60 countries. 8x8 calling plans offer various unmetered outbound calling choices for up to 48 international destinations.
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ANS GROUP LIMITED
The enterprise Azure Integration Services framework will support real-time data synchronisation, connect to various data sources and targets, and provide scheduling and monitoring capabilities.
Leveraging Azure Integration Services this service ensures secure data transmission and encryption, scalability, data warehouse reporting and high-performance data processing.
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INSIGHT DIRECT (UK) LTD
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
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ANS GROUP LIMITED
This service focuses on validating and auditing Power Platform solutions to ensure they adhere to best practices and standards for performance, reliability and security.
ANS will provide actionable recommendations of improvements and enhancements that will help you maximise business value and ROI from existing solutions.
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8x8 UK Limited
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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JAAM AUTOMATION LTD
DRUID Conversational AI is a technology that helps people communicate with systems in much the same way as they would converse with other individuals. Conversational technology can simulate human interactions, taking on tasks and activities ranging from responding to simple requests for information to handling more complex customer journeys.
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Esuasive
Esuasive Housing ASB is a core component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.
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SOFTCAT PLC
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHS2024GC14