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Softcat Limited
Transform customer service with a sales CRM, single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster, more productively across all channels on one platform making customer service frictionless, improving efficiency and customer satisfaction whilst reducing costs. SFDCS2024GC14
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Xerox (UK) Ltd
CareAR’s Service Experience Management platform, provides Self-Solve and Remote-Solve support. Digital processes twinned with AR-Instructional Content, and AI-Powered Visual Verification, empowers end-users with the Right Content, in the Right Context, at the Right Time. This service, backed with AR Visual Support, helps to Reduce Downtime, Increase CSAT and Eliminate Dispatches.
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RH Environmental Limited
The Noise App is a reporting tool for users (public or professional) to capture noise and video evidence. It is a smart AI-enabled tool for professionals investigating complaints about community safety and makes it easier for everyone involved to resolve them.
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Rocktime Ltd
Rocktime's verso™ licensing software provides online Premises and Club premises Licensing Automation, data validation and process transformation. Used as a stand alone system or fully integrated, verso can be tailored to mirror and improve your internal processes, and can power all types of public sector licensing schemes.
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DATASUMI LTD
At Datasumi, we have created an advanced data visualisation platform that uses AI technology to change how tax data is examined and presented. Our innovative platform is tailored for UK Government Departments, offering interactive visualisations that reveal critical insights from even the most complex financial and tax data sets.
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TERMINALFOUR
Terminalfour is a powerful, modern, and flexible WCMS and digital engagement system for higher education institutions. Enhance your online presence, easily manage and publish content, create effective digital marketing campaigns, reach target audiences, and monitor and measure campaign success with mobile-first and accessible, and user-friendly websites and portals.
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Connect Internet Solutions Ltd
WordPress App Content Manager service provides flexible, end-to-end, access-from-anywhere App content management with hosting. Using the LAMP-based open source WordPress CMS and honed through many years delivering CMS services to the public sector, this provides an easy way to manage your standalone App content.
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ROL Solutions Ltd
Around 100 public service providers trust GovMetric CX to capture customer feedback and customer satisfaction across every touchpoint. Analyse customer sentiment using intelligent text analytics. Understand the customer experience with real time dashboards and online reports. Get actionable insights and make evidence-based decisions that improve citizen outcomes and reduce costs.
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PayPoint
PayPoint gives your customers access to PIS through API Integration or whitelabel web and app. Customers benefit by initiating immediate payment to you directly from their bank account without the need for cards.
FIS enables customers to request financial information is provided to you, including credit references and credit information.
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Softcat Limited
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCHS2024GC14
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Formus Professional Software
Formuspro supply Omnichannel for Customer Service, a robust application that extends the power of Dynamics 365 Customer Service to enable organisations to instantly connect and engage with their customers via channels like Live Chat, voice, and SMS, including real-time and historical visibility and insights into the operational efficiency of agents.
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Symplicity
Cohesion and inclusivity of data has never been more important for institutions. For teams operating in isolation, data is often insecure and potentially lost, impacting assessment of student engagement; critical for leadership making decisions. Adding the importance of driving a unified student experience, UniHub addresses these challenges and more.
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Snap Surveys Ltd
Experience Measurement Platform software providing professional data collection and reporting for surveys, assessments and audits. Optimise engagement and transform data into knowledge.
System is accessed entirely online through a browser, with downloadable desktop app for power users and mobile app for offline interviewing. Multi-language capability for online, mobile and paper.
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Virgin Media Business
Cisco Webex is a video conferencing and collaboration platform, while Webex Contact Center is a customer service solution offering omnichannel support through voice, chat, email, and social media channels, both designed to enhance communication and productivity within organisations.
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Hanlon Software Solutions
Modular CRM to track client interventions addressing barriers to progression and helping jobseekers into employment, education and training. Employer engagement and vacancy management; Management of business support, grants, and loans. Community benefit, social value and Section106 monitoring; Manage student work experience programmes; Programme funding management; Programme performance reporting and analysis.
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Brightwire
Brightwire delivers Microsoft Power Platform and Dynamics365 solutions - a fully configurable software platform that is easy to use and manage. Business solutions range from contact, activity and stakeholder management, complaints handling, legal case management, patient (clinical and veterinary) management, marketing and customer service in call centres and service departments.
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CDW Limited
Cloud Enterprise Mobility + Security. Licensing suite includes Azure Active Directory Premium P2, Windows Server CAL, Microsoft Intune, Azure Information Protection Premium P2, Microsoft Advanced Threat Analytics and Microsoft Cloud App Security
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SmartSurvey Limited
Enhance your product and service offerings with our Customer Feedback Platform, designed to gather, analyse, and implement customer insights effectively. This platform aids in transforming customer feedback into actionable strategies that improve user experience and outcomes.
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Spindogs Ltd
Kentico for mobile optimised, accessible website development. Spindogs' Kentic CMS platform provides bespoke templates for content editors. GDPR compliant Kentico CMS forms and tagging are out-of-the-box. Kentico CMS offers version control, integrations, SSO, and multilingualism. Kentico content management system is a licensed product, user friendly, and fully customisable.
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GatenbySanderson Ltd
Online tool to enable executive / senior teams to anonymously review performance against the five conditions of an effective top team including; team purpose, composition, trust, accountability and agility Outputs challenge/support existing top teams to fast-track organisational change or new team formation to reach optimum performance.
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Claritas Solutions Ltd
Empowers case managers to support customers at every stage of their journey. Secure, scalable, with full GDPR hosted in the UK offering quick and flexible deployment with no upfront costs. Full multi-agency working utilising cutting edge technology ensuring full UK data sovereignty for efficient and sustainable operations.
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Insight
CRM Analytics Is the most effective and accessible way to see and understand data. With AI-powered insights, to find actionable predictions and valuable insights across Salesforce and legacy data. Intelligent data prep, intuitive data exploration, sharing & collaboration with industry-leading governance. Enterprise-grade analytics anyone can use. SFDCHI2024GC14
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Energy and Compliance Technology Ltd
Our solution assists with management of your water logbooks and legionella risk assessments covering an array of checks equipped with live updates. Our system provides legally defensible evidence as water logbooks are regularly updated and enables a quality control checks and specific work orders.
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Rocktime Ltd
Rocktime's verso™ licensing software provides Building materials Licensing Automation, data validation and process transformation. Used as a stand alone system or fully integrated, verso can be tailored to mirror and improve your internal processes, and can power all types of public sector licensing schemes.
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adappt
Word2Mobile enables users to create powerful mobile apps directly from Microsoft Word, via our unique plug-in. Ideal for the creation of content rich apps such as staff handbooks, user manuals, maintenance guides, providing 24/7 access to information anywhere. Replaces cumbersome and costly documentation and enables simple sharing and collaboration.
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GCI Network Solutions Ltd
Webex Connect is an Enterprise Cloud CPaaS (Communications Platform as a Service) platform that enables businesses to orchestrate and automate contextual, real-time interactions with their customers via digital channels including SMS, RCS, Email, Video, WhatsApp, Facebook Messenger. Webex Connect also offers live agent conversation capabilities and integrations with other systems.
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Boomerang I-Comms Ltd
Boomerang’s Email-to-SMS and Email-to-Voice services enable organizations to send 1-Way or conversational SMS and voice messages from a local email client. With 'Intelligent' messaging, 2-way conversations are automated, and threads are grouped by subject, ensuring easy management and compliance. ISO 27001, Cyber Essentials, and Cyber Essentials Plus accredited.
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OPENCENTRIC LIMITED
ISO9001/27001 certified Drupal 10+ cloud-hosted CMS for websites and digital services. Website Express' GDPR-compliant Drupal CMS platform securely handles multilingualism, CRM, integrations, single sign-on, forms and workflow. The Drupal content management system is open-source, easy to use, yet powerful. Mobile, accessible and designed to your user’s needs.
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Civica UK Limited
Involve, the leading community and stakeholder engagement platform includes powerful outreach, feedback and analytic tools. Involve makes it easier for you to reach your community, staff and stakeholders to make better informed, more collaborative decisions. Involve enables the easy creation of striking engagement multi-platformed websites, microsites and survey platforms.