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SOFTCAT PLC
8x8 CPaaS empowers clients to seamlessly integrate real-time communications such as voice, chat, bots, and video into their current business applications. With low-code options and pre-packaged use-case templates, 8x8 simplifies the process, facilitating easy access and implementation of these API-based integrations.
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Zipporah Ltd
Offers complete sports pitch, court and facility bookings alongside comprehensive service management. Our online booking solution gives real time visibility, automatic VAT waiver calculation, variable charging levels, manage seasonal availability, easy integration with existing systems, comprehensive reporting and simple installation. Includes club management and pitch preference selections and prioritisation.
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NEC SOFTWARE SOLUTIONS UK LIMITED
NEC Revenues and Benefits is a web service, on a relational person and property database, ensuring core information is held once and shared across all relevant records. It is open for integration, with integral workflow management. It is configurable and accommodates large/small administrations and shared services.
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Business Systems (UK) Ltd
Calabrio ONE Cloud Contact Centre Quality & Analytics Solution from Business Systems enables you to capture 100% of your customer interactions, provides detailed actionable insights into contact centre performance and efficiencies, an automated approach to QA, as well as a proven record of benefit realisation.
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METRICELL LIMITED
SmartVision (A Metricell company) provides a technology-based solution for monitoring highway conditions using a mobile application. This application employs artificial intelligence to identify road issues, such as potholes, in real-time. It's designed for use in various sectors, including civil engineering and insurance, to facilitate efficient road maintenance planning.
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ICS.AI LTD
Enhance the student experience with the SMART: AI Student Services Assistant, a comprehensive AI-powered platform designed to streamline university life. Offering personalised access to academic support, IT help, career counselling, and more, this solution optimises student services, improving student satisfaction and educational outcomes while achieving significant cost savings.
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Farthest Gate Limited
The Liberator Smart Response solution is a market leading module forming part of the Liberator suite of products. Liberator Smart Response can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
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Cirrus
Elevate public engagement with Cirrus's contact centre: AI-enhanced, omnichannel solutions seamlessly integrated with Microsoft Teams. Experience unparalleled communications across voice and digital channels with advanced AI automation, smart routing, analytics and WFM (Workforce Management). Effortlessly scalable, our CCaaS (Contact Centre as a Service) platform ensures end-to-end encryption and data sovereignty.
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Abavus.co.uk
Our Self-Scanning component allows customers to fully self-service when there is a requirement to submit official documents that need council verification. Customers are able to self-scan at a secure kiosk on council premises or other appropriate facilities. Secure stand and fitting charged separately.
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Verint Systems Inc.
Verint® for Citizen Engagement™ is a cloud-based, digital-first engagement platform powered by Verint Da Vinci (AI) that automates citizen interactions across both assisted and self-service channels.
Incorporating case management, knowledge management and intelligent virtual assistant capabilities, it enables engagement across hundreds of services while maximizing the opportunity for self-service.
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TRANSUNION INTERNATIONAL UK LIMITED
To be run in combination with a TruValidate identity verification check the Knowledge Based Authentication (KBA / KBV) module delivers up to 38 challenge and response questions. KBA utilises TransUnion Credit Bureau data for question generation, where only the genuine consumer should be able to answer the presented questions.
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Connex One
Connex One Ltd provides and develops cloud-based Software as a Service Omnichannel Contact Centre Solutions. Our customers an therefore rely on the Connex One platform to deliver consistently excellent service to you and their customers, with service being accessible from any location, at any time, as required.
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Skyguard Ltd
Panic alarms from Peoplesafe are available on mobile apps and dedicated devices that are monitored by our professional 24/7 control centre. Know that your staff can receive help whenever, wherever. We’re people risk management specialists providing a range of panic buttons and personal attack alarms giving your workers round-the-clock protection.
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MICROLINK PC (UK) LIMITED
PixselChat software offers real time translated conversational communication in over 50 different languages and allows users to communicate with each other without needing to know the other users’ language. PixselChat removes language as a barrier to communication.
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ARMADILLO SEC LTD
Work Better Together - Integrating our voice solution with the Microsoft Teams platform will ensure you are always available when your customers need you. Chess Teams Operator Connect provides you with all the tools you need in a single platform helping you to deliver better service.
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Verint Systems Inc.
Verint® Case Management automates customer and employee processes, with routing, SLA management and tracking features, supported by powerful forms and integration capabilities.
The cloud solution can be used standalone or with other solutions, including CCaaS / telephony, to log and manage work to be followed up on post interaction.
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BOOMERANG I-COMMS LTD
Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management. Intelligent, automated messaging designed for educational organisations. A communications solution for the Education sector to streamline and manage workflows. All responses are matched and can be delivered to an email inbox. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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NETWORK INTEGRATION TECHNOLOGIES LTD
Founded in 2005, 3CX has gone on to establish itself as a global leader in business communications. Taking advantage of the SIP open-standard and WebRTC technology, 3CX is a complete communications platform, offering customers a simple, flexible, and affordable solution to call, video and live chat.
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INSIGHT DIRECT (UK) LTD
8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
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IMPERF CONSULTING LIMITED
Amazon Connect is a self-service, cloud-based contact-centre service that makes it easy for any business to deliver better customer service at lower cost. The self-service graphical interface in Amazon Connect makes it easy for non-technical users to design contact flows, manage agents, and track performance metrics.
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REPLY LIMITED
Microsoft Dynamics 365 Customer Service is a comprehensive customer support solution that empowers businesses to deliver efficient and personalized service experiences. It includes tools for case management, knowledge base, and omnichannel engagement, fostering customer satisfaction and loyalty through streamlined support processes.
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Verint Systems Inc.
Verint Engagement Data Management (EDM) provides a platform on which many organisations are basing their entire engagement data management strategy, leveraging EDM’s unified and normalised view of all engagements across all channels to make sound, data-driven decisions that drive success.
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Charterhouse Voice & Data
Mitel Cloud Contact Centre service enabling digital transformation, IPT, VoIP, collaboration, customer experience, social media, IVR, automation, Artificial Intelligence, Google AI, analytics, compliance, security, mobility, scale, flexibility, 24x7 monitoring, 99.99% SLA, IoT, CRM, API integration, Microsoft Teams Integration, cost per user per month.
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SPECIALIST COMPUTER CENTRES PLC
Xurrent is the Complete Service Management platform enabling departments, like IT&HR, to work together seamlessly, including external service providers where services are outsourced. Automate requests from customer or citizens to interact with the right service providers within your organisation. Xurrent supports ITIL and fully integrates knowledge-management, time-tracking and project-management capabilities.
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Colt Technology Services
CIC offers a way to activate PSTN dialling to Cloud services such as:
- Teams Operator Connect and Direct Routing
- Zoom Provider exchange
- Genesys BYOC
- Twilio BYOC
It also offers Microsoft Licenses, Luware CCaas, CloudFAX, premise hardware and the professional services and ecosystem.
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INSIGHT DIRECT (UK) LTD
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCI2024GC14
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INSIGHT DIRECT (UK) LTD
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCI2024GC14
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Wavenet
Cloud workforce engagement management support call and screen recording, quality management, speech analytics, workforce management, CCaaS & CRM integration, gamification and advisor app.
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MIT Dynamic Technologies Limited
MIT provide professional services to migrate legacy on-premise or private-cloud communications platforms (Phone Systems and PABX's) to cloud unified communications solutions (e.g. Teams, Cisco, RingCentral etc.)
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ALTODIGITAL NETWORKS LIMITED
CareAR’s Service Experience Management platform, provides Self-Solve and Remote-Solve support. Digital processes twinned with AR-Instructional Content, and AI-Powered Visual Verification, empowers end-users with the Right Content, in the Right Context, at the Right Time. This service, backed with AR Visual Support, helps to Reduce Downtime, Increase CSAT and Eliminate Dispatches.