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SOFTCAT PLC
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCS2024GC14
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CEOX SERVICES LTD
Ceox’s Citizen Facing Services with Power Pages Portal Development enables Public Sector Organisations to build engaging digital services to serve external users. Make use of PowerPages and Copilot Studio with a Content Management System for building online transactional websites. Empower your workforce, automate tasks, streamline process and deliver customer satisfaction.
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SABIO LTD
Odigo CCaaS is a mature, enterprise contact centre solution, providing an omni-channel experience at every stage of the customer journey. It has been on the market since 2005 as a native cloud service, has over 400,000 named users and supports more than 3.2 billion interactions per year.
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AGENDA RESOURCE MANAGEMENT LIMITED
At Agenda, we offer an exceptional, bespoke service including, but not limited to DBS, RTW, FCA, qualification, pre-employment and employment screening checks . Our experienced, screening support team ensures you have all the information you need to create a smooth onboarding experience.
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Blacklight Software
Blacklight work with Microsoft Dynamics 365 to allow public sector organisations such as central and local government bodies, education, healthcare and social housing providers to improve customer service and operational efficiency by better managing processes and information.
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EQL LIMITED
Infoshare interacts engagingly with a user to obtain information that can be clinical. It is a web-based chatbot and can be flexible to any question set. It presents the data in a format that allows the buyer to use and analyse the data for whatever purpose it requires.
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FUJITSU SERVICES LIMITED
Fujitsu deliver solutions on Oracle’s Platform-as-a-Service (PaaS), a fully hosted cloud platform. Fujitsu has deep experience in developing, managing and running applications on the Oracle PaaS platform. Working in an agile way, solutions are delivered cross platform, quickly and less expensively with less risk in a fully secure environment.
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PHOENIX SOFTWARE LIMITED
The SMART AI Citizen Police Services Assistant uses human parity AI technology and self-service to improve citizen customer services support 24/7, while reducing service delivery costs. This chatbot allows members of the public to engage with the police and can provide quick and simple chat access to self-serve information.
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ACF Technologies (UK) Limited
ACF offer market-leading event booking solutions which combine the following components: Online event booking solution, event aggregation page, automated reminders, easy-to-use web user interface, various check-in options, digital event tickets, multi-language, webform data & document collection, room booking, surveying, integrations and more.
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ICS.AI LTD
SMART AI Contact Centre Copilot, a generative AI-driven omnichannel solution that integrates services across website, live chat, phone, email and social. This system enhances 24/7 citizen engagement, streamlines service deflection, and reduces agent demand across communication channels. AI trained on 1,000 topics for personalised, delivering a grounded personalised solution.
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ALEMBA LIMITED
Alemba Service Manager is an advanced ITSM tool that supports incident management, problem management, change management, request management, knowledge management, asset management, configuration management, release management, availability management, capacity management, event management and project management. ASM provides a customer-centric service catalogue, advanced ITSM self-service portal and zero-code workflow engine.
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SOFTCAT PLC
8x8 XCaaS delivers UCaaS, CCaaS and CPaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics and dashboard reporting, customisable wallboards, quality management and open API integration.
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Arcus Global Limited
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCHA2024GC14
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Inform Communications Ltd
Engage Live Chat blends advanced AI with expert human support for a seamless service experience. Starting with AI-driven responses, complex queries are smoothly escalated to human agents, who receive AI-assisted, accurate answers across various topics. This efficient hybrid system is powered by a sophisticated pre-trained language model.
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CEOX SERVICES LTD
Ceox’s Workplace Automation with Intelligent Automation Services enable Public Sector Organisations to use Artificial Intelligence (AI), Robotic Process Automation (RPA) and GenAI Tools like ChatGPT. Use Microsoft’s Power Automate, part of Power Platform to build secure and scalable Business Automation, enabling the automation of mundane tasks, freeing up team members.
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Arcus Global Limited
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCA2024GC14
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Lateral
Lateral Technology has been a cloud-based technology provider of collection software since 2009. Lateral offers workflow automation, task management, automated communication of texts, emails, calls and letters. Lateral is known for its flexibility servicing multiple councils for collecting a variety of debt types, especially parking.
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IBM UNITED KINGDOM LIMITED
IBM watsonx Orchestrate is a unified platform for digital labor that combines AI and automation. It empowers individuals to perform tasks without deep expertise in business processes. By automating routine tasks, it frees up time for more impactful work, streamlining workflows and increasing productivity.
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Gaiasoft International Limited
A cloud-based Veterinary Care and Animal Health platform integrates electronic veterinary records, telemedicine, real-time animal monitoring, and personalised treatment plans. It connects vets with labs and imaging centers, enhances accessibility, improves diagnostic accuracy, and supports proactive health management through data analytics and collaboration among veterinary professionals.
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Imperial Civil Enforcement Solutions
3sixty Notice Processing is Imperial Civil Enforcement Solutions powerful back-office software solution that offers automated, end-to-end notice processing with very little need for manual intervention. 3sixty and its public facing self-service portal, 3sixty Citizen will streamline the way you deliver your parking services and interact with customers.
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Novoville Ltd
Novoville Parking & Mobility creates a seamless experience from the moment a driver arrives through the reporting of parking activity in the city, including permits and fines. Our broad range of solutions work cohesively together and integrate with third-party IoT platforms, allowing authorities to manage parking and mobility operations efficiently.
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INSIGHT DIRECT (UK) LTD
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCI2024GC14
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XMA LIMITED
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHX2024GC14
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XMA LIMITED
Transform customer service with a single view of a customer's activity and tools for field service, messaging, bots, voice, social service and AI in workflow. Work faster and more productively across all channels on one platform making customer service frictionless, improving your efficiency and customer satisfaction whilst reducing costs. SFDCHX2024GC14
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INSIGHT DIRECT (UK) LTD
For users requiring combined capabilities of both Salesforce Service and Sales Clouds, provides class-leading Automation and Service Management in a single license. Sales allows you to track relationships, manage activities and opportunities. Service provides for management of Cases, Complaints, Contact Centres or Back Office teams and processes. SFDCHI2024GC14
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CEOX SERVICES LTD
Power App to improve Public Sector employees’ compliance with corporate gifts, benefits and hospitality policies. Enables entry through user-friendly Microsoft Power App interface. Submissions for giving and receiving corporate gifts or hospitality, can be setup to be reviewed above customisable limits, and data exported to reports for management and compliance.
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CEOX SERVICES LTD
Ceox’s Microsoft Power Apps Development & Support enables Public Sector Organisations to build and maintain Business Applications using Power Apps. Build engaging business applications and inspire organisations using Power Apps, Power Automate, Power BI and Power Virtual Agents. Empower your workforce, automate tasks, streamline processes and deliver customer satisfaction.
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EnableIT Technologies Ltd
enableVoice: A versatile VoIP telephone system. With seamless integration, robust recording features, and budget-friendly pricing, empower your business. Whether you’re at the office with physical phones or part of a remote team using mobile devices, enablevoice ensures connectivity from anywhere in the world, all you need is an internet connection.
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CEOX SERVICES LTD
Ceox’s Intelligent Automation Services enable Public Sector Organisations to use Artificial Intelligence (AI) and Robotic Process Automation (RPA) to create business workflows. Use NextGen AI and Microsoft’s Power Automate, to build secure and scalable Automation, enabling the automation of mundane tasks, freeing team members up to perform higher-value activities.
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CORE TECHNOLOGY SYSTEMS (U.K.) LIMITED
Our AI-enabled Robotic Process Automation (RPA) platform service is designed to simplify the creation, execution, and management of automation tasks, catering to users regardless of their technical proficiency. It offers an intuitive automation studio featuring a visual drag-and-drop interface for constructing software-bot driven business process automation workflows.