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1545 results found

1545 results found in Lot 2: Cloud software in the category Customer service and support

  • CIHS 4Me ITIL Managed Solution

    CIH Solutions Ltd

    ITSM-agnostic solution partner CIHS offers 4me expanding ITSM and SIAM capabilities outside of IT, including citizen-related services of Local Governments. Its ESM capabilities enable internal departments to collaborate (IT, HR, Payroll, Facilities, and SecOps) and engage with external service providers. 4me provides visibility and control of service cost and quality.

  • SharePoint Helpdesk

    Cloud Cover IT Limited

    Cloud Cover IT has a specialist SharePoint support team of experts offering first, second and third line support both remotely and onsite. Our fully UK based team are all trained as part of out Microsoft Gold Partner status.

  • Infreemation - Incidents

    Digital Interactive Ltd

    Infreemation Incidents is a management software system built specifically to help you manage your legal obligations with regards to both incidents and data incidents

  • Postcode Lookup

    Data8 Ltd.

    Postcode Lookup allows users to enter only a postcode in order to be provided with a list of all addresses within that postcode. The correct address can then be selected from the list provided.

  • BMC Helix Service Management Advanced

    Fusion Business Solutions

    BMC Helix Service Management Advanced (HSMA) is packed to include ITSM, Business Workflows, Virtual Agent, Digital Workplace Advanced and Multi Cloud Broker. HSMA is licensed on Named & Concurrent users.

  • Crimson - Investigation Management

    WPC Software Ltd

    Crimson is an efficient and intuitive investigation management system designed to streamline the management of incidents, intelligence, investigations and general records management. It delivers an intelligent secure database for any type of organisation. From complex investigations to straightforward lower level crime management, Crimson supports every stage of the investigative process.

  • Liberator Environmental Enforcement

    Farthest Gate Limited

    The Liberator Environmental Enforcement solution is a market leading module forming part of the Liberator suite of products. Liberator EE can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Arcus Digital Service Hub - MyAccount

    Arcus Global Limited

    Built on Salesforce; single, secure, scalable portal where citizens and businesses self-serve to: access information, report, apply, book, pay. Provides a single engagement channel and lowers the cost of transacting. Works across all council services including: Council Tax, NNDR, Benefits, Housing, Waste, Democratic Services, Planning, Building Control, Environmental Health, Licensing.

  • TransUnion - Debtor Tracing, Data Cleanse and Customer Management - CallTrace & Intouch

    TRANSUNION INTERNATIONAL UK LIMITED

    TransUnion's Trace, Debt Collection and Recovery Services use sophisticated address-link logic to help identify an individual’s true residency and ascertain the most likely residential address, to locate your customer. Propensity to pay, contact information, credit activity, Land Registry, along with other insight, is appended to support a better collections strategy.

  • SAP Service Cloud

    SAP UK Ltd

    SAP Service Cloud CRM solution offers advanced service ticket support across any channel, with rich service analytics and seamless integration with your existing knowledge base as well as your ERP and other IT systems.

  • Event Technology

    CVENT EUROPE LTD

    Please refer to https://www.cvent.com/in/event-marketing-management/conference-management

  • LearningPlus

    PEOPLEPLUS GROUP LIMITED

    The LearningPlus Learner Management System enables businesses to manage all their training records, site procedures, E-learning and external training records together. From onboarding and induction to compliance, CPD and appraisal. LearningPlus also offers over 400 accredited, compliance and personal development courses to choose from. One portal, one place, no hassle.

  • Arcus Subscriptions

    Arcus Global Limited

    Arcus Subscriptions enables the setting up, monitoring and renewal of any subscription based service, such as garden waste collections, clinical waste collections, parking permits or information services. This includes online forms for sign up, variations and renewals, online payment integration, and automated email reminders

  • GOSS Self-Service

    GOSS Interactive Ltd

    The low-code GOSS Self-Service Platform provides Public Sector (Local/Central/Government/Authority/ Council/Police/NHS) clients CRM-Lite capabilities to design, develop and build custom website/portal forms and workflows, enable online customer transactions and deliver enhanced self/assisted-service for citizens, reducing organisation overhead costs. GOSS Self-Service workflows can be optionally integrated with back office systems/data.

  • Messaging for Dynamics

    Boomerang I-Comms Ltd

    Boomerang’s Dynamics 365 plug-in and custom Connector provides seamless integration to Microsoft apps and Power Platform, overcoming broadcast limitations by matching activities with responses. This fosters conversational engagements, recorded in contacts’ timelines for seamless automation and stakeholder interactions. ISO-27001, CyberEssentials,Cyber Essentials Plus certifications ensure data security.

  • HaloITSM - SaaS ITSM/ITIL Aligned IT ServiceManagement Software (iService Solutions Ltd)

    iService Solutions Limited

    An ITSM solution and cloud-based service desk, HaloITSM delivers lightning-fast IT service management in an intuitive, codeless interface. HaloITSM is the benchmark for speed and supplies powerful, flexible ITIL processes out-of-the-box. Our experienced professional services team provide frictionless service migrations, with lower total ownership cost than other legacy ITSM tools.

  • 2 way messaging API

    Boomerang I-Comms Ltd

    Boomerang’s RESTful API ensures a secure, functional, high-performance messaging experience. With substantial throughput and redundancy, it meets enterprise needs for instant global messaging. Boomerang's built-in intelligence ensures accurate message matching, empowering developers to create automated conversational workflows seamlessly. ISO 27001, Cyber Essentials, and Cyber Essentials Plus Accredited.

  • Interneuron RPA - Provisioning and Leavers Automation

    Interneuron Ltd

    Interneuron's robotic process automation technology (RPA) and launchpad provides a reliable way to automate your user provisioning and leaver capabilities. Our robots can iterate through your systems to setup and create users, manage access levels and revoke access when they leave. We can also integrate with your HR systems.

  • Xyla Digital Therapies, Children and Young People (CYP) Services (Rebranding to Xyla)

    ICS Operations Limited

    Xyla Digital Therapies provides tailored, technology-based, one-to-one assessment and therapy for patients in the i-Thrive 'getting help' or 'getting more help'. Patients can access therapy 7 days a week (8am-10pm). Through our platform, our experienced team of skilled clinicians deliver digital therapies for children/young people aged 5 to 25.

  • Salesforce Hyperforce Sales Cloud

    Arcus Global Limited

    Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCHA2024GC14

  • 8x8 Contact Centre as a Service - CCaaS

    Opus Telecoms

    8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • Bullet Brava: AI Chat Assistant for Public Health

    Bullet Web Development

    A chat assistant, harnessing the power of artificial Intelligence (AI) to engage with people on a health improvement or behaviour change journey. Our tool delivers conversations through a range of communication channels (e.g. web, sms, Whatsapp, app). Offering tailored, personalised advice through an AI powered coach.

  • Correspondence Handling with Intelligent Automation

    Ceox

    Ceox’s Correspondence Handling with Intelligent Automation Services enable Public-Sector Organisations to use Artificial Intelligence (AI) and Robotic Process Automation (RPA) to route enquiries and ministerial correspondence. Our solution works with any correspondence management system including Fivium eCase and automatically extracts information, creates Cases, removes Spam, and suggests Standard Lines.

  • Integrated Offender Management case management software

    Orcuma Ltd

    Our Integrated Offender Management (IOM) Case Management Software is a comprehensive solution designed to support agencies in effectively managing offenders within the criminal justice system. By providing seamless integration of data, collaboration tools, and risk management features, our software enables practitioners to implement evidence-based practices and reduce re-offending rates.

  • Knowledge Hub Microsites

    Placecube Ltd

    Your own branded mini website – microsite – hosted on Knowledge Hub to promote your knowledge, assets, resources and services publicly. An always open, accessible, digital exhibition space, where you can create responsive web pages, listings utilising Knowledge Hub’s extensive digital toolset, without the need for hosting and maintenance fees.

  • DBS / Character Enquiry Solution

    Geoff Smith Associates Limited

    A DBS / Character Enquiry Solution specifically purposed for police forces undertaking enquiries for and with DBS. It provides necessary workflow designed to accurately document, track , action and conclude the disclosures. Complete with full document management and secure interfaces with DBS.

  • Esuasive Housing Rents, Service Charges and Payments

    Esuasive

    Esuasive Rents, Service Charges and Payments is a core component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.

  • Equine Digital Stable

    Equine Register Ltd

    Enables owners to verify and manage their personal and equines' data on the Central Equine Database and add data to support equine traceability and biosecurity. Supports Animal Health and Equine Identification regulations and enables Defra to fulfil their DPA compliance obligations and data subjects to exercise their rights under DPA.

  • 2FA messaging

    Boomerang I-Comms Ltd

    Boomerang delivers a robust two-factor authentication (2FA) messaging service, bolstering account security with one-time passcode (OTP) verification. Our solution equips developers with seamless integration tools for heightened protection against unauthorized access. Leveraging Boomerang's platform fortifies accounts, reducing risks and ensuring compliance with ISO 27001, Cyber Essentials, and Cyber Essentials Plus.

  • Infreemation - Dedicated SAR case software

    Digital Interactive Ltd

    Infreemation is an advanced online cloud based application for processing SAR requests. This is a dedicated module designed to process SAR requests only.