-
Boomerang I-Comms Ltd
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
-
Boomerang I-Comms Ltd
Boomerang's broadcast marketing solution streamlines international messaging across diverse channels. Using 'Intelligent Messaging,' unique conversation threads are created, capturing interest expressions and driving customer engagement it captures customer interest, drives engagement, and facilitates personalized campaigns. ISO 27001 and Cyber Essentials Plus accredited
-
Medallia, Inc.
Medallia Ideas: an innovation crowdsourcing platform. Harness employee's knowledge to innovate, problem-solve, remove barriers. Target challenges at broad audiences or specific groups based on feedback, expertise, interests, experience. Capture ideas for crime fighting initiatives or to improve your existing ones. Empower staff and engage the public for tremendous advantage.
-
Esuasive
Esuasive Complaints and Compliments is a component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.
-
CIH Solutions Ltd
CIHS, an ITSM-agnostic solution partner, offers Ivanti Neurons integrated IT/Enterprise Service and Asset Management solutions. The Ivanti suite increases staff productivity, data quality, and service delivery for IT and beyond.
AI, integration platform as a service(iPaaS), and low-code architecture simplify consolidating vendors and tools as your organisation's maturity requirements evolve.
-
Target Integration
We provide Odoo ERP/Finance software system services, leveraging the powerful capabilities of Odoo's integrated suite. From finance to inventory management, our platform streamlines operations, enhances efficiency, and drives growth for your business with its modular and scalable design.
-
DAVIES GROUP LIMITED
Provision of speech and text interaction analytics technology, reporting solutions and professional services as a managed service. Specialisms include insights into operational efficiency, automated quality assurance, regulatory compliance, customer experience, demand analysis and operational reporting. Platform independent with accredited methodology and significant business experience delivering strong return on investment.
-
Netpremacy Limited
Request Live allows you to queue and route inbound video calls placed directly from your website, from an online ad or directly from a QR code. Answer video only or with a cobrowse or screenshare already enabled, use data for routing. 100% no download, no installation required video chat.
-
Boomerang I-Comms Ltd
Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management all from an easy-to-use user interface, email inbox or integrated through API. Intelligent, automated, threaded messaging designed for the Police. An SMS solution for the Police to streamline and manage workflows. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
-
Zoho Corporation Limited
Zoho CRM Plus unifies your sales, marketing, customer service, and other departments on one platform so you can deliver exceptional customer experiences to every customer. Zoho CRM Plus is a suite of business applications that helps improve customer engagement, collaboration and productivity among your sales, marketing and support departments
-
Mazik Global Limited
Mazik Global is a Microsoft solutionPartner, providing an established Power Platform support service. We provide clients with a proven approach, offering a seamless transition into a personalised, omni-channel support service adhering to strict SLAs.
-
GLOBAL 4 COMMUNICATIONS LIMITED
8x8 Video Meetings enables external participants to join meetings directly from their browser without the need to download plugins or software applications. 8x8 Video Meetings enables interactions that start as a chat or phone call to seamlessly move to a full HD video collaboration session with screen sharing.
-
TRANSUNION INTERNATIONAL UK LIMITED
TrueVision is TransUnion’s latest credit assessment tool, providing aggregated financial data either via API or batch. TrueVision differs from traditional credit reporting by trending the previous 24 months of data, creating a dynamic view of the individual's financial status, whilst still delivering the commonplace credit variables we know today.
-
Boomalert Ltd
BoomAlert automates incident communication. Build bespoke communication workflows, meet requirements for critical events. Alerting workflows automate coordinated processes based on responses, time triggers, count triggers and escalation paths. Critical Alerting, Incident Management, Business Continuity, IT Monitoring, Machine-2-Machine Alerting, Event Management.
ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited.
-
Yexle Limited
Yexle is an Appian licences reseller. Appian is an industry-leading modern 'low-code' automation platform that helps businesses manage their operations, case management, and customers more effectively via streamline processes built on the Appian platform.
-
Charterhouse Voice & Data
Mitel cloud telephony service enabling digital transformation, IPT, VoIP, collaboration, customer experience, social media, IVR, automation, Artificial Intelligence, Google AI, analytics, compliance, security, mobility, scale, flexibility, 24x7 monitoring, 99.99% SLA, IoT, CRM, API integration, Microsoft Teams Integration, cost per user per month.
-
Esuasive
Esuasive Arrears Management is a core solution component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.
-
Clarity Informatics Limited
Agilio Practice365 is a GP practice website platform that provides the tools to manage demand, improve patient outcomes and satisfaction. Key functionality includes a drag and drop editor, digital signposting, modern accessibility standards, content sharing and SEO optimisation.
-
Abavus.co.uk
This component provides councils with the ability to display third-party geospatial files within any customer or internal eForm or process.
-
Britannic Technologies
8x8 XCaaS delivers enterprise SaaS services from VoIP telephony (X-Series X1), full voice, chat, and video collaboration (X4) up to contact centre (X8). 8x8’s omnichannel contact centre includes skills-based routing, self-service automation, conversational AI, media recording, analytics, MI and dashboard reporting, customisable wallboards, quality management, AI-QMs and open API integration.
-
ICS.AI LTD
The SMART AI IT Support Assistant is a versatile, AI-driven support platform that automates routine IT tasks and provides 24/7 self-service capabilities. Designed for seamless integration, it allows users to independently resolve common IT issues, check tickets and freeing up analysts to work on complex issues.
-
BESPOKE SOLUTIONS CONSULTANCY LIMITED
Bespoke, a leading provider of Power Platform solutions, offers a comprehensive digital platform designed to empower organisations in enhancing service delivery, streamlining operations, and elevating customer experiences.
-
Compucorp Ltd
CiviPlus is a highly flexible Software as a Service CRM solution based on the open-source CiviCRM platform designed for Government institutions, Non-profit organisations, membership associations and advocacy organisations. It is a comprehensive platform with all the tools you need, from fundraising to membership management, events, communications, and integrated Self-Service Portal.
-
Farthest Gate Limited
The Liberator Job Management System software solution is a market leading module forming part of the Liberator suite of products.Liberator JMS can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.
-
HGS UK
HGS Agent X is a cloud-based contact centre AI accelerator allowing organisations to quickly deploy scalable/flexible contact centres. This tech-agnostic interface, powered by Artificial Intelligence offers over 300 out-of-the-box integrations and highly customisable secure and scalable solutions. HGS Agent X has a programmable API framework and provides fully managed support.
-
VerseOne Group Ltd
Our self-service portal for social housing providers allows residents to serve themselves, to pay their bills, log repairs and manage their account via a mobile-first browser or via a mobile app. This reduces call centre traffic and allows your customer service staff to provide higher levels of care to others.
-
Hootsuite Inc
Track agents' availability (away states)
Monitor performance in real time
Set SLAs
Track conversation actions with audit trails
Give agents real-time insights
Create custom metrics reports
Detect a contact's language in Inbox 2.0
Connect a chatbot to Inbox 2.0
Convert calls to messages (WhatsApp IVR deflection)
Connect with Zendesk
-
Core
Core sales capabilities , including lead and opportunity management, product, price list, and order management, sales group management functionality. Also includes rights to Unified Service Desk, Microsoft Social Engagement, Voice of the Customer, Mobile Offline Sync, Gamification, and Microsoft PowerApps capabilities. https://www.microsoft.com/en-gb/dynamics365/sales
-
Novoville Ltd
Our solution allows you to design your own chatbots, and deploy them on multiple interfaces without having to get an IT professional involved.You can deploy the chatbots on many different channels: your website or a partner’s, your app or the dedicated Novoville mobile app, even on Facebook Messenger or WhatsApp.
-
Charterhouse Voice & Data
Liberty Converse CX is an AI powered advanced omnichannel contact centre as a service (CCaaS) solution. Converse CX enables the management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.