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GCI Network Solutions Ltd
Nasstar Talk is a flexible, customisable Unified Communications system, that makes life easier and better for your users and your customers. Tailored to individuals, it meets the needs of all staff and it’s easy to make changes without the worry of adding or removing physical lines.
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Capricorn Ventis Ltd.
Capventis is a reseller and premier partner of Zendesk. Specialised in the implementation and optimisation for Zendesk for Customer Service, HR, ITSM, and complex use cases for customer-facing and internal teams. Zendesk is a SaaS platform that allows organisations to interact with their customers and employees, across any channel
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Insight
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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Pure IP
An eSIM solution to enable mobile integration with Microsoft Teams for calling ideal for frontline and mobile workers, and bring your own mobile strategies. Can offer direct connection to Pure-IP's cloud-based voice network for a complete cloud experience.
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Wavenet Ltd
Our RingEX secure solution enables customers to set up and unify business calls, SMS, fax, and more in a single app with powerful AI tools accessible across devices. It has powerful real-time analytics for better decision-making and 300+ pre-built integrations to easily automate workflows and tasks. multi-level IVR and more.
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GCI Network Solutions Ltd
Webex Contact Center offers a next-generation omnichannel cloud platform for customer interactions. AI-powered virtual agents make it simple for customers to communicate while providing options for fast and easy 24/7 self-service, with seamless transition to live agents. This secure, scalable solution minimises upfront costs while driving innovation and flexibility.
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Digital Space Cloud Services Limited
Administrative extensions for users of Amazon Connect allowing enhanced features beyond those supplied, such as: Public Holiday & Temporary Closing, Emergency Messaging within your IVR, Accessible on-call groups, Group Voicemail, Allow& Block Listing of callers, Extensions & Personal Voicemail
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MAKE TIME COUNT TODAY LTD
Ability to make Voice and Video calls securely from a web browser of phone based app. Calls can be recorded and logged
Note: currently calls only to another platform user. Future plans to expand
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Ve3 Global Ltd
Our certified Consultants offer top-notch Automation Solutions utilizing cutting-edge technologies including AI (Artificial Intelligence), Low-Code BPM (Business Process Management), Process/Task Mining, OCR (Optical Character Recognition), ODM (Operational Decision Management), and Virtual Assistants/Chatbots. We have partnerships with industry-leading companies like ABBYY, AutomationHero, Bizagi, Camunda, Celonis, IBM, Soroco, and UiPath.
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Softcat Limited
A purpose-built solution, certified through the Microsoft Operator Connect program, that quickly enables native PSTN connectivity in Microsoft Teams and increases admin efficiency. The service is powered by the 8x8 XCaaS platform to provide reliable and flexible calling options and DID numbers for Microsoft Teams Phone users in 20 countries.
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Intercity Technology Limited
SIP Trunking enables reliable, cost-effective voice communication over IP networks. It connects PBX systems to the cloud for SIP-based calling. Customers benefit from scalability, flexibility, and global reach. Streamlining communications with advanced features like number portability and virtual phone numbers. Ideal for businesses optimising voice services with cloud technology.
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Network 2 Supplies Ltd
N2S are specialists in large scale multi-site De-installations and decommissioning of IT equipment including desktops, screens, unified comms/telephony and managed print. Utilise a fleet of tracked vehicles to return equipment to headquarters for WEEE recycling or resale.
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DAVIES GROUP LIMITED
The Complaints Management proposition from Davies Technology Solutions (Caresmart), is a templated product within the Foundation Platform. Caresmart makes it easy for organisations to capture, manage, track and report on complaints across the entire business network, ensuring customers experience a consistent and concise approach to resolving their problem within.
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Wavenet
The Wildix cloud communication system is one of the most complete Unified Communications solutions, introducing video conference, chat, and user presence together with a complete range of hardware products. Wildix is the first European cloud solution to be included in the Gartner Magic quadrant.
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Retinue Solutions
Ryalto is a mobile app for workers in the public sector, to stay connected to their organisations peers. They pick up news and protocol information direct in the app and complete satisfaction surveys. There is a powerful shift booking tool that can standalone or be connected to a rostering system.
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Virgin Media Business
Microsoft Teams Direct Routing provides Public Switched Telephone Network (PSTN) connectivity with Teams and Microsoft Phone System for Teams Business users to make external calls for up to 300 users. Fixed 01 and 02 numbers are Teams phone numbers across enabled Teams clients. Unified Recording service can be added optionally.
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Phonehub IO Ltd
Analyse audio and video content from telephone calls and video calls in bulk. Receive transcriptions, keyword detection alerts, and sentiment analysis reports. Connects to external systems via a secure API. Ideal for enhancing security in prison communications.
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Ve3 Global Ltd
VE3's customer experience services offer a self-service, cloud-based contact center solution that simplifies the process of delivering enhanced customer service at a reduced cost for businesses. The user-friendly graphical interface in Amazon Connect allows non-technical users to effortlessly design contact flows, oversee agents, and monitor performance metrics.
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Anywhere Group
The Anywhere Sim GPS Tracking & Asset Data Service provides a secure portal that captures data from GPS tracking apps and devices, and forwards it to a management portal. It is a management system for managing users and devices.
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Wavenet
Wavenet are a highly regarded MSP that support, sell, and deliver a plethora of Unified Communication and Contact Centre offerings as a service that can facilitate a single occupancy office with less than ten users or a multi-geographical AI enabled CX solution with many thousands of end users.
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Pure IP
Add inbound and outbound calling to Microsoft Dynamics 365 Customer Service platform with using Azure Communications Services. Can offer direct connection to Pure-IP's cloud-based voice network or SBC as a Service for connection to other PBX.
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Insight
An enterprise-level, omnichannel cloud contact centre solution designed to enhance collaboration with agents and elevate customer experiences. It features skills-based routing, supports various digital and voice channels seamlessly, provides customer journey analytics, and incorporates conversational AI for self-service tasks and automated call management.
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MaxContact
MaxContact’s powerful contact centre platform offers scalability and flexibility to fit your organisation’s needs. Whether it’s outbound dialling or omnichannel, our solution brings together customer interactions into one seamless platform. Improve customer experience, increase efficiency, and drive continuous improvement with full visibility of your team’s performance – wherever they’re working.
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GLOBAL 4 COMMUNICATIONS LIMITED
8x8’s Contact Platform as a Service. Telephony Contact for superior customer service. Highly compatible. Omnichannel. Customer Interaction via Open API's, AI, CRM integration. Video Integration, Interoperability, SMS
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YUDU Sentinel
Sentinel Spaces is a new major Incident management platform that allows Spaces to be prepared for specific threats, ready for activation. Crisis teams at multi-site locations can run local incidents with central oversight.
Tools include, mass notification, secure chat, conferencing, document distribution, task management, decision and audit logs.
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Cinos
Adopt digital-first engagement with our Communications Platform as a Service (CPaaS) solution. Seamlessly integrate communication channels, SMS, voice, digital and video into your applications. Empowers public sector organisations with scalable, secure, and API-driven digital engagement tools. Enhance citizen experience and streamline operations with Enterprise-class orchestration of your communications.
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NEC SOFTWARE SOLUTIONS UK LIMITED
NEC provide the full suite of Control Room software providing CAD and ICCS functionality. The following functionality is included Telephone call routing and ACD, call collection, incident management, resource management, radio integration and mapping. Our solutions are fully resilient and supplied to both Emergency Service and secondary service control rooms.
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Ciptex
RACE is an add-on solution designed to augment and accelerate the implementation of Twilio Flex.
It extends Flex's capabilities by facilitating integration into a range of leading CRM platforms and adding deep functionality in areas such as outbound dialling, low-code customisation of the agent experience and AI-powered agent assistance.
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8x8 UK Limited
XCaaS supports Unified Communications services through 8x8’s X Series user plans (X1-X4), offering telephony, voicemail, messaging, group chat, video meetings, call recording, AI-powered analytics, internet fax and more. Each user licence includes a calling plan that provides zone-based unmetered calling to domestic and international destinations.
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Ctalk Limited
OnCallRota is designed for help/support desks, IT departments, and engineers where you require staff to cover an on-call rota. This can be difficult to manage and result in lost calls. With OnCallRota you can set up rotas for individual departments via the OnCallRota web portal.