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Medallia, Inc.
Public service providers can seamlessly integrate contact centre interaction and citizen service events into the Medallia Government Cloud. This provides real-time experience data, wider reach to citizens, and more qualitative data to improve the customer experience to all the people it serves.
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ADAPTIVE COMMUNICATION SOLUTIONS LTD
Xelion is a hosted VOIP service that offers a simple single subscription service that encompasses the facility to choose some or all of the following services; call routing, call diversion, VM to email, call reporting, recording, unified communications, presence, wallboard and CRM integration across phones, desktop clients, and mobile applications
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Abavus.co.uk
Our Contact Centre module is a hosted Customer Relationship Management application. Designed for use in public sector organisations, the module provides an easy to use and fully featured CRM system that fully integrates into all other My Council Services modules, and offers easy integration with other systems.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Attended Robotic Desktop Automation (RDA) is a key feature.
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SPECIALIST COMPUTER CENTRES PLC
Our consultative approach to ServiceNow(ITSM/ITOM/CSM/HRSD/SecOps/IRM) Enterprise Service Management(ESM) licensing enables us to deliver IMPACT to your organisation. Via our team of highly skilled Solution Architects, we will work with you to define the correct approach for your needs, leveraging our knowledge as a ServiceNow customer to maximise benefits to you
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Lateral
Lateral Technology has been a cloud-based technology provider of software since 2009. Lateral offers workflow automation, task management, automated communication of texts, emails, calls and letters. Lateral is known for its flexibility servicing multiple councils for a variety of CRM use-cases.
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ARCUS GLOBAL LIMITED
Deliver citizen-first digital experiences. Build connected government interactive websites, self-service portals, and applications. Make it easy for citizens to submit forms, search knowledge, access their data and take action. Launch and adapt scalable experiences fast using clicks or code and extend with a broad ecosystem of easy-to-use tools. SFDCA2024GC14
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NG Bailey IT Services Limited
RingCX is an AI-powered customer service platform that integrates all communication channels (voice, chat, video) into a single system for agents and customers. It aims for easy use, fast deployment, and improved customer experience through features like chatbots and analytics
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TECH MAHINDRA LIMITED
Our data and analytics solutions, powered by our leading-edge platforms, allow our clients to gain the best insights from the data available to them, provides innovative sources of high-quality data to assist in customer-profiling, business optimisation, and product targeting, helping drive efficiencies from their operations
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INFOPAD LTD
InfoPad's Dynamics 365 CRM for SMEs is a cloud-based solution designed to streamline customer relationship management. It offers comprehensive tools for sales, marketing, and service operations, tailored to the unique needs and growth demands of small to medium-sized enterprises, enhancing efficiency and customer engagement.
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Inform Communications Ltd
Our Navigational Assistant is a round-the-clock virtual helper on your website, swiftly guiding users to the right information. It reduces the need for live support, enhances user experience, and supports multiple languages, making every interaction smoother and more efficient. Supervised Machine learning ensures the service constantly evolves and improves.
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SKYFLO DIGITAL LTD
Generate web pages, forms, guided processes and public-facing services meeting accessibility obligations. Utilising GDS HTML and CSS with Web Components from Salesforce for Experience and Flow Builder
IMPORTANT: You (not Salesforce) are responsible for the Service Standard; this solution assists with compliance but not commit to meeting any standard. SFDCS2024GC14
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Services Works Global
QFM Space is a space management service within the QFM Software suite. It provides tools for optimizing space utilisation, allocation, and planning. QFM Space helps organisations visualise space usage, analyse occupancy patterns, and make data-driven decisions to maximize the efficiency of their workspace.
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ACF Technologies (UK) Limited
ACF offer market-leading appointment booking solutions which combine the following components: Omni-channel booking and serving (online, phone, in-person, video), automated notifications, rota management, easy-to-use web user interface, check-in options, intelligent skills to needs matching, multi-language, webform data & document collection, calendar synchronisation, room booking, surveying, integrations and more.
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Inform Communications Ltd
Engage Rocket Chat empowers teams with a flexible, messaging platform that enhances communication internally and with clients. Offering end-to-end encryption, customisability, and complete data control, it supports real-time chat, video calls, and file sharing, seamlessly integrating with existing tools. Ideal for organisations prioritising security, collaboration, and adaptability.
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IBM UNITED KINGDOM LIMITED
This offering enables the loading, indexing and archiving of application printed output such as reports, statements, bills etc. Can handle large data files with multiple documents. Supports a variety of file formats: PDF, AFP, Line Data and XML. Uses: Police evidence management, Council Tax statements, permit statements / documents ...
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BOOMERANG I-COMMS LTD
Intelligent, automated, threaded messaging designed for the Police. Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management all from an easy-to-use user interface, email inbox or integrated through API. A communication solution for the Police to streamline and manage workflows. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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INSIGHT DIRECT (UK) LTD
Salesforce Health Cloud uses the power of the cloud, social and mobile technologies to give healthcare professionals the tools they need to collaborate more efficiently, understand patients more deeply, and build 1-to-1 relationships across entire care journeys. SFDCI2024GC14
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PANLOGIC LIMITED
Personalised, contextual answers Natural search & real-time predictive answers Dynamic/adaptive Real-time updates Self-learning: auto- updates based on new user questions Further troubleshooting if unanswered Workflow alerts for new questions without answer Content Management System integration ‘Most popular’ / ‘Top 10’ Multi-language Browse categories/tags User commenting FAQ search Social media integration
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FLOWBIRD SMART CITY UK LIMITED
The Flowbird Mobility Hub is a kerb side management platform.
Our customers can aggregate data from various mobility providers in order to have consolidated reports and analytical data.
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4net Technologies Ltd
4net offers a SaaS Robotic Process Automation (RPA) environment. We bring together RPA principles, Artificial Intelligence(AI), Machine Learning and Cloud Computing.
We can automates processes rapidly by defining, deploying, integrating, operating, testing, and refining RPA requirements for transaction processing, data manipulation, response triggering, and communicating between digital systems.
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HSO ENTERPRISE SOLUTIONS LIMITED
Microsoft Dynamics 365 Field Service helps technicians increase first-time fix rates. Dynamics 365 Field Service provides the tools to deliver onsite services to customers and manage their mobile workforce. With tools that create work orders, schedule, and dispatch technicians, execute work orders, asset management and servicing and inventory.
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NETCALL TECHNOLOGY LIMITED
Liberty Converse CX is an AI powered advanced omnichannel contact centre as a service (CCaaS) solution. Converse CX enables the management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.
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ARCUS GLOBAL LIMITED
Supporting government’s drive for intelligent revenue generation and comprehensive stakeholder management, Salesforce’s citizen 360 allows tracking of relationships, activities and tasks and easy process automation. From stakeholder to grant and opportunity management, empower your teams to collaborate and succeed, boosting productivity with trusted AI, whilst comprehensive reporting provides transparency. SFDCA2024GC14
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Cinos
Liberty Converse CX is an AI powered advanced omnichannel contact centre as a service (CCaaS) solution. Converse CX enables the management and reporting of customer engagements using telephony, email, chat, SMS, and social channels, with multiple ways to connect the contact centre depending on your requirements.
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Digital Space Cloud Services Limited
Mitel Cloud is a subscription based solution for businesses wanting to consume UC and omni-channel contact centre services from the cloud. The solution is hosted in geo-diverse data centres and can be delivered over the public internet or a customer's private wide area network
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PHOENIX SOFTWARE LIMITED
Microsoft Teams Rooms provides a complete meeting experience that brings HD video, audio, and content sharing to meetings of all sizes, from small huddle areas to large conference rooms.
This is a dedicated SKU licensing meetings and calling on a per-device basis for meeting room devices and includes managed services.
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Arwen AI Limited
Auto Moderation of Social Media Channels
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VITALHUB UK LIMITED
Our Flow Manager platform streamlines outpatient care processes and manages patient healthcare appointment workflows more efficiently .We enable patients to confirm their attendance for a telephone, F2F or virtual consultation using smart devices (e.g. Kiosks and Smartphones) and support healthcare teams to better manage patient journeys throughout.
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Business Systems (UK) Ltd
AI enabled Nice CXone Cloud Contact Centre Solution unifies best-in-class Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence built on an open Cloud foundation to protect previous investments. Products are tailored to offer flexible solutions for inbound, outbound, and blended contact centre environments.