Skip to main content

Help us improve the Digital Marketplace - send your feedback

Search results

1545 results found

1545 results found in Lot 2: Cloud software in the category Customer service and support

  • Power Apps in Teams

    Ceox

    Ceox’s Microsoft Power Apps in Teams enables Public Sector Organisations to build engaging business applications within Microsoft Teams. The low-code data platform enables the creation of Canvas Apps connected to Dataverse for Teams without leaving the Teams Interface. Empower your workforce, automate tasks, streamline process and deliver efficiencies.

  • Credit Analytics

    S&P Global Market Intelligence LLC

    A comprehensive solution for credit risk analysis. Credit Analytics models produce Probability of Default, Credit Scores broadly aligned with credit ratings from S&P Global Ratings and Loss Given Default for companies globally. RiskGauge Reports provide instant business credit reports for millions of companies, driven by robust private company data.

  • Boomerang API

    Boomerang I-Comms Ltd

    Build Intelligent multichannel messaging into existing software to drive automation into communication processes and reduce manual effort. A messaging API that allows broadcast messaging, targeted messaging, 2-way SMS, voice, and email messaging and appointment management from your own software. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Esuasive Housing Safer Communities: Domestic Abuse and Safeguarding

    Esuasive

    Esuasive Housing Domestic Abuse and Safeguarding is a core component of Esuasive Housing, a complete, modular, preconfigured solution for Housing Associations and Local Authority landlords, fully customisable and extensible, and built on the Microsoft Dynamics 365 and Power Apps platform.

  • SmartVision - Computer Vision AI

    Metricell Limited

    SmartVision (A Metricell company) provides a technology-based solution for monitoring highway conditions using a mobile application. This application employs artificial intelligence to identify road issues, such as potholes, in real-time. It's designed for use in various sectors, including civil engineering and insurance, to facilitate efficient road maintenance planning.

  • Liberator Smart Response

    Farthest Gate Limited

    The Liberator Smart Response solution is a market leading module forming part of the Liberator suite of products. Liberator Smart Response can be used independently of other Liberator products. It is very easy to set up, configure and use and offers clients and their customers great efficiencies.

  • Grant Application and Case Management Solution

    Digital Modus Ltd

    Grant Application and Case Management Solutions for Local Authorities. Built on Salesforce's Public Sector Solutions suite. Streamlining customer applications through any channel. It has intuitive tools to capture all required information with efficient case management, progress tracking, communications, and flexible payment fulfilment.

  • Pre-Built Forms for Local Government

    IEG4 Limited

    IEG4's pre-built editable forms enable channel shift and process automation in the areas of: Revenues CoA, Direct Debit, Discounts, Exemptions, SPDs, Digital Transformation; Business Rates Move-in/Move-out, Direct Debit, Relief; Housing, Council Tax Benefits, Change in Circumstances, Claims; Environmental (Bins/Waste); Social Care Financial Assessment and many others, reducing avoidable contact.

  • eLearning Creation and Support Services

    Leicestershire Health Informatics Service

    The use of eLearning is a powerful and engaging tool for communication, education and training. From concept o creation we can handle all parts of the process. Our content writing specialists are here to support you in creating the perfect bespoke eLearning package for your needs.

  • Restorative Justice and mediation case management software

    Orcuma Ltd

    Our Restorative Justice and Mediation Case Management Software is a approved Restorative Justice Council solution designed to facilitate restorative justice and mediation for both the harmed and harmers. Rooted in principles of reconciliation, accountability, and healing, our software provides a comprehensive platform supporting resolution of conflicts and restoration of relationships.

  • Microsoft Dynamics 365

    SoftwareONE

    SoftwareOne's Microsoft Dynamics 365 Licensing Procurement Service streamlines the acquisition of Microsoft Dynamics 365 licenses, ensuring cost efficiency and compliance. Experienced consultants analyze your organization's needs to identify suitable plans, negotiate pricing, and manage renewals.

  • Robotic Process Automation [RPA]

    ENTERPRISE RPA LIMITED

    Robotic Process Automation (RPA) uses software robots to emulate what a human can do, processing mundane, high volume, repetitive tasks that frees up humans for more cognitive added value tasks. RPA is applicable to any industry in any department where these characteristics apply.

  • Abavus - Self-Scanning

    Abavus.co.uk

    Our Self-Scanning component allows customers to fully self-service when there is a requirement to submit official documents that need council verification. Customers are able to self-scan at a secure kiosk on council premises or other appropriate facilities. Secure stand and fitting charged separately.

  • Verint for Citizen Engagement

    Verint Systems Inc.

    Verint® for Citizen Engagement™ is a cloud-based, digital-first engagement platform powered by Verint Da Vinci (AI) that automates citizen interactions across both assisted and self-service channels. Incorporating case management, knowledge management and intelligent virtual assistant capabilities, it enables engagement across hundreds of services while maximizing the opportunity for self-service.

  • Pegasystems Cloud Software - Accelerated AI Adoption

    Pegasystems Limited

    Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Accelerated AI adoption is a key use of the platform.

  • TransUnion - Identity Verification Knowledge Based Authentication (KBA/KBV) - TruValidate KBA

    TRANSUNION INTERNATIONAL UK LIMITED

    To be run in combination with a TruValidate identity verification check the Knowledge Based Authentication (KBA / KBV) module delivers up to 38 challenge and response questions. KBA utilises TransUnion Credit Bureau data for question generation, where only the genuine consumer should be able to answer the presented questions.

  • Flow - Leisure Management Software

    OpenPlay

    A complete technology ecosystem delivering an unrivalled customer-first experience across sport, health, and leisure to mobilise active populations and encourage healthy lifestyles. Flow streamlines multi-site operations through its modular software solution with flexibility to customise user journeys to promote self-service whilst providing data and insight to deliver optimal business value.

  • Cloud Omnichannel Contact Centre Platform

    Connex One

    Connex One Ltd provides and develops cloud-based Software as a Service Omnichannel Contact Centre Solutions. Our customers an therefore rely on the Connex One platform to deliver consistently excellent service to you and their customers, with service being accessible from any location, at any time, as required.

  • AnyCal - Intelligent Booking App

    Sandyx

    AnyCAL is an intelligent appointment booking application that allows you to link locations, human resources and clients to a highly functional and flexible calendar system. Capable of managing complex booking and scheduling requirements; AnyCAL will turn your diary into a powerful resource management solution.

  • Credentialing and Compliance System

    Pyrexia Ltd

    Automate staff verification and regulatory employee compliance for healthcare organisations. It integrates seamlessly with job boards, providing real-time updates and alerts to ensure all personnel meet necessary standards, enhancing operational efficiency and compliance confidence. AI-enabled management of identity, training, and occupational health compliance,

  • Panic Alarms For Workers From Peoplesafe

    Skyguard Ltd

    Panic alarms from Peoplesafe are available on mobile apps and dedicated devices that are monitored by our professional 24/7 control centre. Know that your staff can receive help whenever, wherever. We’re people risk management specialists providing a range of panic buttons and personal attack alarms giving your workers round-the-clock protection.

  • Appointment booking system

    Boomerang I-Comms Ltd

    An intelligent platform to automate appointment management using our patented threading technology for 2-way messaging. We make it easy to manage appointments and integrate with your booking system / schedule. SMS, EMAIL AND IVR used to set, remind and cancel appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • SS&C Blue Prism Document Automation (DA) & Intelligent Automation (IA)

    BLUE PRISM LIMITED

    With SS&C Blue Prism Document Automation at the forefront of your automation strategy, your data is immediately extracted from skewed and low-quality faxes, scans and images, PDFs and handwritten forms, then prioritized, contextualized and routed to fit directly into your business processes.

  • Microsoft Dynamics 365 Field Service (CRM)

    Mazik Global Limited

    Mazik Global, a Microsoft Solution Partner, specializes in end-to-end solutions using Microsoft Dynamics 365 Field Service. They focus on maximizing service efficiency, reducing costs, boosting productivity, and delivering exceptional field service through automation and technical expertise.

  • 2 Way Messaging

    Boomerang I-Comms Ltd

    Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Verint Case Management

    Verint Systems Inc.

    Verint® Case Management automates customer and employee processes, with routing, SLA management and tracking features, supported by powerful forms and integration capabilities. The cloud solution can be used standalone or with other solutions, including CCaaS / telephony, to log and manage work to be followed up on post interaction.

  • Educational SMS

    Boomerang I-Comms Ltd

    Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management. Intelligent, automated messaging designed for educational organisations. A communications solution for the Education sector to streamline and manage workflows. All responses are matched and can be delivered to an email inbox. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Capacitygrid Business Rates Review

    Liberata UK Ltd

    Capacitygrid Business Rates Review has been delivered to over 90 local authorities providing a cost effective and comprehensive way of identifying both new Rateable Value and growth within your existing base and maximising business rates income ahead of Rates Retention.

  • Customer Portal for Local Government

    IEG4 Limited

    IEG4's Customer Portal solution is an advanced engagement platform, specifically designed for local authorities, that enhances interactions between citizens, businesses, and councillors. Cutting-edge digital technologies deliver a seamless interface, simplifying service delivery and information access. The solution supports efficient online transactions, including application submissions, payments, and accessing services.

  • Garden waste permit printing and permit management software

    PERMISERV LIMITED

    We provide Garden Waste Permit Printing and Permit Management Software for local authorities, taking on the administrative burden so councils can deliver efficient and reliable garden waste collection services to residents. All permits are printed at our factory in London and passed securely to Royal Mail for delivery.