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NEO TECHNOLOGY LIMITED
A D365 CRM based unified housing technology solution that allows users to manage tenancies, repairs, planned maintenance, assets, operations, payments and arrears in real time to improve tenant satisfaction, reporting, governance and compliance, as well as optimising efficiency across the organisation.
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NEO TECHNOLOGY LIMITED
Neo Technology's Resident Voice Amplifier integrates with customer surveying platforms to gather resident feedback effectively, enhancing engagement, service quality, customer satisfaction, and brand perception.
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NEO TECHNOLOGY LIMITED
Experience proactive repair management powered by Neo Technology. Our solution enables efficient resource utilisation, enhances resident experience, saves costs, and improves property maintenance through innovative features and automated processes.
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NEO TECHNOLOGY LIMITED
Neo Technology's solution empowers organisations to effectively manage damp and mould issues. Features include customer reporting, clear repair timelines, automated texts, and vulnerability capture, ensuring compliance, customer satisfaction, operational efficiency, and data-driven decision-making.
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NEO TECHNOLOGY LIMITED
Neo Technology's Customer Engagement Portals offer interactive platforms for customers to engage with you, access information, and request services seamlessly. These portals enhance communication, empower customers in every channel, and streamline management processes for improved customer satisfaction.
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NEO TECHNOLOGY LIMITED
Neo Technology's Employee & Contractor Portals offer efficient platforms for managing workforce activities and contractor interactions within housing management. These portals facilitate streamlined communication, task management, and collaboration, enhancing operational efficiency, governance and service delivery in housing management.
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NEO TECHNOLOGY LIMITED
Neo Technology's Feedback Management Solution, is a versatile SaaS platform hosted securely on Microsoft Azure. It efficiently manages customer complaints, handles feedback, and tracks issues with integrated workflows, ensuring compliance with statutory and regulatory requirements across various sectors.
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NEO TECHNOLOGY LIMITED
Experience seamless asset management with Neo Technology. Our solution integrates real-time data synchronisation, enables component-level ordering, and automates workflows to streamline operations. With advanced reporting and analytics, ensure compliance, improve financial management, and enhance customer experience.
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NEO TECHNOLOGY LIMITED
Empower staff and residents with offline functionalities and a mobile app powered by Neo Technology. Access essential features, submit requests, and receive alerts seamlessly, even without an internet connection. Improve convenience, engagement, and operational efficiency with this innovative solution.
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NEO TECHNOLOGY LIMITED
Neo Technology's Housing Damp & Mould Case Management system offers a comprehensive solution for addressing damp and mould issues in housing properties. It enables efficient tracking, assessment, and resolution of damp and mould incidents to ensure the health and safety of residents.
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NEO TECHNOLOGY LIMITED
Neo Technology's solution revolutionises complaints management, offering features like triage and routing, timeline control, ombudsman engagement tracking, follow-on repairs, a complaints dashboard, and enhanced workflow and action plan tracking for compliance, customer satisfaction, operational efficiency, and data-driven insights.
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NEO TECHNOLOGY LIMITED
Neo Technology's visits and inspections solution offers robust features including multi-visit recording, appointment scheduling, workflows with automated reminders, digital checklists, photo upload, automated fault reporting, real-time updates, feedback mechanisms, and performance analytics, aimed at increasing resident satisfaction and improving inspection efficiency.
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NEO TECHNOLOGY LIMITED
Neo Technology's Electronic Document Management System (EDMS) enables instant archiving, searching, and retrieval of customer data, enhancing customer service delivery. Our solution transforms organisational data by providing tailored content, file formats, and delivery channels based on business needs, document content, or customer preferences.
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NEO TECHNOLOGY LIMITED
Neo Technology's Document Management solution offers features like document retrieval, upload and tagging, notifications, search functionality, access permissions, secure storage, online edits, photo upload extension, and bulk letter splitting. It ensures compliance, improves information accessibility, enhances customer experience, and streamlines internal processes.
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NEO TECHNOLOGY LIMITED
Neo Technology's Conversational AI Chatbot Tool enhances websites by engaging with users before human intervention. Intelligent and multilingual, it guides users through a series of questions to provide relevant information. If needed, it seamlessly transfers control to human agents for further assistance.
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NEO TECHNOLOGY LIMITED
Neo Technology's ASB management solution offers an expanded workflow, audio file upload, parties' management, linkage of multiple instances to one incident, workflow pause/reactivation, categorisation of ASB levels, progression dashboard, communication channels, and secure documentation handling for compliance, resident safety, trust, and incident reduction.
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NEO TECHNOLOGY LIMITED
Neo Technology's AWS Managed Services provide comprehensive support to optimise your AWS platform, allowing you to focus on your core services and users. Our tailored solutions cover AWS infrastructure, platform, and software-as-a-service (SaaS) offerings, including microservices, databases, AI/machine learning, and IoT applications.
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NEO TECHNOLOGY LIMITED
Neo Technology's Self-Service Data Analytics and Preparation Solution empowers users to unlock the value of analytics investments efficiently. Through curated data catalogs and agile processes, we facilitate the creation of high-quality analytics datasets from diverse sources, enabling self-service analytics and dynamic report generation.
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NEO TECHNOLOGY LIMITED
Neo Technology's Case Management Solutions cater to various scenarios like investigations, service requests, and incident handling. Our experts assess each scenario individually, leveraging common design approaches to tackle specific issues effectively. We offer flexible implementation packages, ranging from proof of concept (PoC) to large-scale deployments.
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NEO TECHNOLOGY LIMITED
Neo Technology's Data Strategy and Maturity Assessment (DMA) Service outlines a strategic approach to leverage information assets in line with organisational goals. Conducted through DAMA or Central Digital & Data Office (CDDO), the DMA evaluates current capabilities and provides actionable insights. A roadmap guides improvements in governance, architecture, BI, MDM.
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NEO TECHNOLOGY LIMITED
Neo Technology's Omni-Channel Contact Center Solution, built on the Microsoft platform, offers a scalable, cloud-hosted service with flexible pricing, catering to diverse communication needs. It seamlessly integrates voice, email, messaging, social media, chatbot, and video channels, along with Microsoft Teams integration and advanced features like workforce optimisation and speech analytics.
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NEO TECHNOLOGY LIMITED
Neo Technology's Power Platform Solutions empower users with a comprehensive suite of tools, including Power Apps, Power Automate, and Power BI, to streamline development processes and enhance data-driven decision-making. With seamless integration and advanced functionalities, businesses can leverage the full potential of the Power Platform to drive innovation and efficiency.