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5 results found containing redcentric in Lot 2: Cloud software in the category Operations management
REDCENTRIC SOLUTIONS LIMITED
Unity IP Voice is Redcentric’s hosted enterprise voice solution for organisations seeking to modernise their telephony system while controlling costs. It offers carrier-grade IP-telephony voice solution with optional UCaaS features, accessible from various devices. Managed 24/7 voice service, it includes call centre options, free staff calls, and flexible pricing.
Redcentric’s Call Recording & AI service powered by Dubber, enables the recording, capture and analysis of conversations, unlocking insight and value. The recording service is compatible with both Redcentric’s Unity IP Voice and Microsoft calling services. 30-day FREE Call Recording Trial available. Email: tenders@redcentricplc.com, subject: G-Cloud FREE TRIAL Call Recording.
Direct Routing. Microsoft Teams Calling from Redcentric provides access to a cost effective Direct Routing capability, enabling users to make and receive calls on any Teams enabled device. The service provides a choice on how to consume Direct Routing services, removing the need to subscribe to a Microsoft calling plan.
Omnichannel Contact Centre for Microsoft Teams is a feature-rich omnichannel environment, functioning as a comprehensive collaboration and customer engagement platform. It seamlessly integrates back-office staff with frontline agents, allowing employees to collaborate and support customers within a unified platform. This integration minimises switching between tools and applications, improving efficiency/productivity.
The Teams Insights service provides custom reporting and analytics for Microsoft Teams customers. It offers powerful Microsoft Teams user-defined reports, daily dashboards, and trend monitors for actionable insights. These reports empowers informed decision-making and efficient organisation management.