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CIVICA UK LIMITED
Our GDS and CDDO aligned Discovery service is the first step in determining the purpose, scope, and viability of a digital service. It focusses on understanding user needs, motivations and goals and exploring potential technical solutions. Discovery outputs set the approach for subsequent Alpha and Beta implementation.
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CIVICA UK LIMITED
This GDS/TCOP aligned Discovery helps reduce technical debt and extends life of legacy applications by investigating the scope, feasibility and technical options for an application transformation or modernisation. Its scope covers user experience, technology, data, and process. Discovery outputs define scope, solutions, RAID, project plan for subsequent implementation project.
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CIVICA UK LIMITED
Aligned to GDS Service Manual our Alpha Beta Live Application Delivery Service is an agile, user centred approach to delivering modern, secure, scalable, cloud-first applications. Solving whole problems for users and underpinned by AI enabled research, design and development processes, we rapidly deliver services which delight users.
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CIVICA UK LIMITED
Captures your organisation’s vision/needs and drives value/ROI from investment in Dynamics 365 (D365) by exploring what is possible using existing Dynamics 365 functionality; maps user needs/stories to existing functionality; produces actionable product backlog which can be implemented using three low risk discovery levels (Bronze, Silver, Gold), plus custom packages.
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CIVICA NI LIMITED
Our GDS and CDDO aligned Discovery service is the first step in determining the purpose, scope, and viability of a digital service. It focusses on understanding user needs, motivations and goals and exploring potential technical solutions. Discovery outputs set the approach for subsequent Alpha and Beta implementation.
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CIVICA UK LIMITED
Optimise your data landscape with our Data Platform Implementation service. Build secure, scalable solutions tailored to your requirements in the cloud or on-premise. Leverage our expertise in data warehousing, data lakes, data quality, integration, governance, and analytics to become agile, data driven, unlocking insights and propelling your organisation’s growth.
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CIVICA UK LIMITED
A swift solution for bringing initial ideas to life and visualising concepts/interactions. UX designers collaborate closely with stakeholders to design a proof-of-concept, showcasing what your service could look like using wireframes/prototypes. Designers/developers gain a user-validated direction to work on, ensuring the final product meets user expectations and stakeholder objectives.
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CIVICA UK LIMITED
Quantifies data quality risk to business needs. DQ performance targets merge business need criticality with impact on need of critical data. Tailored DQ views for different data governance roles. Enables data drift tracking for AI and ML models. Integrates with off-the-shelf DQ tools. BI tool agnostic. Innovative DQ measurement approach.
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CIVICA UK LIMITED
A highly experienced application managed service (AMS) for your existing cloud estate including applications, databases, and platforms, liberating internal resources, and delivering excellent business value. Our ITIL-aligned support covers open source and proprietary stacks (Java/.NET) and extend across IaaS, PaaS, and SaaS providing comprehensive managed services under tight SLAs.
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CIVICA UK LIMITED
Implement your information, retention and GDPR polices across a range of information assets, using powerful tools within Microsoft 365. Embed effective compliance through user-centric information management practices. Understand, exploit, and securely share information for business productivity using M365 technical controls and improved governance and policy measures.
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CIVICA UK LIMITED
Framework-based, change management services covering vision & benefits, culture, engagement, competency, change leadership that drive Buyer transitions and transformations. Addresses organisational, process or technology-related change by creating practical and effective change strategies, plans for mapping and managing change, roadmaps, blueprints, stakeholder engagement and mechanisms to track and realise quantifiable benefits.
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CIVICA UK LIMITED
Developing low-risk, cost-effective strategy for modernising and transforming a portfolio of applications; reducing technical debt, lowering cost of ownership, migrating to cloud for improved resilience/scalability. Develops optimal strategy/roadmap for modernisation/transformation of your portfolio; extend shelf-life, value of existing IT investments, so they evolve with changing technology, user expectations, business requirements.
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CIVICA NI LIMITED
Customised managed service for Azure and AWS Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS), Software-as-a-Service (SaaS) via SLAs. Deploys SC-cleared staff ensuring security and compliance, automated provisioning and service configuration via DevOps tools, up to 24/7 service desk, support engineering. Monthly reporting, quarterly reviews on adoption, transition, projects, service monitoring, patching, configuration, optimisation.
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CIVICA UK LIMITED
Tailor’s formal training, mentoring and support to best meet your needs to upskill your team. Modules cover all aspects of data analysis and management, such as: Data Modelling & Engineering, Data Management, advanced SQL, Azure Data Factory, Microsoft Fabric, Data Bricks (R, Python), Synapse, Power BI (DAX, Power Query).
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CIVICA UK LIMITED
A framework covering strategy, roadmaps, patterns, and standards aligned to business data needs; a governance service to ensure project delivery is aligned to enterprise data principles and guardrails. Identifies Buyer’s essential shared data assets, data maturity status. Improves data quality, business intelligence. Aligns technology investments with business goals.
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CIVICA UK LIMITED
Empower your business to be truly data driven, based on consolidated, trusted information source from multiple operational systems. Our DAMA trained, and certified consultants will provide the foundational components to build a complete, accurate and sharable data asset, delivering enriched insight and analytics to support your transformation.
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CIVICA NI LIMITED
Identify how to maximise value from your legacy applications/start your app modernisation journey via cost-effective, low impact Healthcheck. Scope: user experience; resilience, availability, scalability, performance; maintainability, portability, extensibility, deployment; data quality/governance; accessibility/inclusion; connectivity/interoperability; security; hosting. Identifies key risks/issues, opportunities for improvement; providing prioritised recommendations/remediation actions.
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CIVICA UK LIMITED
Ensure seamless, efficient migration of existing applications and digital services from on-premises/virtual infrastructure to cloud. An expert, comprehensive and robust migration approach, including analysis, design, enablement, platform setup and transition. Managed service and support capabilities ensure migrated services are managed under governance controls and realise cloud benefits throughout their lifetime.
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CIVICA UK LIMITED
Establishes your artificial intelligence (AI) governance operating model to maximise real world performance. Assess AI maturity and then establishes roles, responsibilities, processes, policies to help you govern and assure accountability and accuracy of your AI deployments. Prepares an implementation roadmap, establishes transition readiness, and trains staff in AI governance.
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CIVICA NI LIMITED
A highly experienced application managed service (AMS) for your existing cloud estate including applications, databases, and platforms, liberating internal resources, and delivering excellent business value. Our ITIL-aligned support covers open source and proprietary stacks (Java/.NET) and extend across IaaS, PaaS, and SaaS providing comprehensive managed services under tight SLAs.
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CIVICA NI LIMITED
Developing low-risk, cost-effective strategy for modernising and transforming a portfolio of applications; reducing technical debt, lowering cost of ownership, migrating to cloud for improved resilience/scalability. Develops optimal strategy/roadmap for modernisation/transformation of your portfolio; extend shelf-life, value of existing IT investments, so they evolve with changing technology, user expectations, business requirements.
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CIVICA UK LIMITED
We use the concept of a Model Office – drawing upon over 30 years of knowledge/experience of Case Management practice and legislative/social environments.
We carry out a joint period of discovery at the start of every implementation, reviewing current work practices, discussing good practice models, finalising scope of change etc.
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CIVICA UK LIMITED
Adaptable service to design, implement and optimise Microsoft SharePoint solutions, such as intranets, collaboration spaces and document, Information and case management. Our SharePoint consultancy service supports the entire implementation cycle, including user research, requirements analysis, service design, planning, configuration, development, governance, user adoption, training, change management and managed services.
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CIVICA UK LIMITED
A data maturity assessment (DMA) that baselines current capabilities and derives actionable insights using either Data Management Association (DAMA) or Central Digital & Data Office (CDDO) frameworks. Defines current data maturity level by reviewing data environment e.g. As-IS data landscape, data assets and investigating data principles, policies, processes, standards, skills.
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CIVICA UK LIMITED
Leverage Microsoft 365’s powerful cloud productivity capabilities to deliver a modern workplace transformation. Our strategy and planning service aligns business goals with modern workplace capabilities to define your current position and develop an actionable M365 strategy, vision, adoption and governance framework, and prioritised implementation roadmap for future digital workplace maturity.
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CIVICA UK LIMITED
Using our proven methodology, the service helps reimagine, streamline, automate and integrate legacy processes for efficiency savings, enhanced agility and improved customer service. It enables process automation, AI-driven insights and app innovation through strategy development, user research and baseline assessment, process re-engineering, change management, planning, implementation, integration, skills transfer/ rollout.
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CIVICA NI LIMITED
A structured evaluation of your service against web accessibility standards (WCAG 2.1/2.2, Equality Act 2010, 2018 EU Web Accessibility Directive, EN 301 549) and design/usability best practices (expert review) as defined by Nielsen-Norman Group (NN/g) usability heuristics. Performed by UX practitioners to provide prioritised, actionable insights and recommended fixes.
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CIVICA UK LIMITED
Transition legacy applications/digital services to SaaS for improved agility, scalability, cost efficiency. A structured approach including tailored discovery, functional mapping, aligning existing functionality with SaaS capabilities (configurable workflows, low-code extensibility, analytics). Secure data migration, platform configuration and enterprise integration delivering continuity. Benefits realisation, change, adoption models empower users and value-for-money.
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CIVICA UK LIMITED
Transform and modernise your legacy business processes using Azure AI Foundry tools and features. Improve the efficiency and accuracy of data processing and classification using OCR, data extraction and generative AI features, integrated with M365, Dynamics and line-of-business systems, whilst maintaining governance and compliance policies
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CIVICA UK LIMITED
Maximise your investment in CoPilot with a service designed to ensure your preparedness for its implementation and rollout. Review your security and governance posture and identify recommendations to improve. Assist user adoption and champions programs support and increase your adoptions.