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DIGITAL MODUS SOFTWARE SOLUTIONS LTD
We deliver digital, omnichannel cloud contact centre services with integrated back-office and case management transformation. We automate and outsource workflows using cloud platforms and robotic process automation. Support is via web, telephony, chat, email, messaging and social media channels. IVR and intelligent routing improves citizen experience and operational efficiency.
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Capventis
Capventis are helping customers to improve their IT Service Management (ITSM) with the Zendesk platform. Zendesk is a highly scalable, market leading, omni-channel, cloud based platform. Its powerful yet intuitive technology provides the flexibility, automation, and integration capabilities required to meet the most complex and demanding IT service management needs.
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DIGITAL MODUS SOFTWARE SOLUTIONS LTD
We provide an omnichannel, cloud-based contact centre and back-office processing service. Our service improves efficiency and reduces cost through AI, integration and automation. We support chatbot and live agent interactions across web, telephony, IVR, email and mail channels. All services are delivered by UK-based teams with public sector experience.
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Capventis
Capventis are helping customers to improve their Customer Service and Customer Engagement with the Zendesk platform. Zendesk is a highly scalable, market leading, omni-channel, cloud based platform. This powerfully simply technology offers the flexibility and integration capabilities that will serve the most complex and demanding Customer Care needs.
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Capventis
Capventis are helping customers to improve their Employee Service and Employee Engagement with the Zendesk platform. Zendesk is a highly scalable, market leading, omni-channel, cloud based platform. This powerfully simply technology offers the flexibility and integration capabilities that will serve the most complex and demanding Employee Care needs.
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Capventis
Customer and Employee Engagement address the relationship, interaction and transaction between the organisations and its customers and employees. Capventis legacy expertise in CRM has been transformed by modern eXperience based propositions. Today, we help clients to define the best omni-channel solutions for customer and employee engagement and partner with Zendesk.
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CAPGEMINI UK PLC
Capgemini can provide consulting, implementation, and support for SAP Emarsys, enabling government organizations to deliver personalized, AI-driven, multi-channel citizen engagement. Capgemini can deploy Emarsys, which offers predictive segmentation, generative AI for content creation, conversational messaging, and real-time analytics to improve outreach effectiveness, build trust, and enhance service delivery.
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Qodea
Design and build of intelligent conversational AI chatbots providing 24/7 citizen support. Using Dialogflow CX and Vertex AI, we deliver WCAG 2.2 AA compliant virtual agents that resolve enquiries and escalate to humans seamlessly. Our approach reduces contact volumes while ensuring accurate, accessible, and inclusive digital self-service.
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TMC3 LIMITED
Design and build of intelligent conversational AI chatbots providing 24/7 citizen support. Using Dialogflow CX and Vertex AI, we deliver WCAG 2.2 AA compliant virtual agents that resolve enquiries and escalate to humans seamlessly. Our approach reduces contact volumes while ensuring accurate, accessible, and inclusive digital self-service.
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VISIONET EMEA LIMITED
Visionet is a trusted Salesforce Implementation/Consulting and ISV Partner, leveraging extensive hands-on experience to optimize Salesforce Service Cloud solutions for clients and customer services teams. Our holistic support spans strategy & consulting, discovery, implementation, testing, deployment, and post-production support, ensuring maximum utilization and enhanced service process efficiency.
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CEOX SERVICES LTD
Ceox’s Dynamics 365 Public Engagement Manager Services enable Public Sector Organisations to administer enquiries and official correspondence management. Manage cases: Freedom of Information (FOI) requests, Inter-Ministerial (IM), Complaints, Data Access Requests, Environmental Information Regulation (EIR) requests, Parliamentary Questions (PQ), Subject Access Requests (SAR), Ministerial Correspondence (MC), Treat Official, Write-Rounds, Invitations.
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CEOX SERVICES LTD
Ceox’s Dynamics 365 Public Engagement Manager Services enable Public Sector Organisations to administer enquiries and official correspondence management. Manage cases: Freedom of Information (FOI) requests, Inter-Ministerial (IM), Complaints, Data Access Requests, Environmental Information Regulation (EIR) requests, Parliamentary Questions (PQ), Subject Access Requests (SAR), Ministerial Correspondence (MC), Treat Official, Write-Rounds, Invitations.
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CEOX SERVICES LTD
Ceox’s Dynamics 365 Public Engagement Manager Services enable Public Sector Organisations to administer enquiries and official correspondence management. Manage cases: Freedom of Information (FOI) requests, Inter-Ministerial (IM), Complaints, Data Access Requests, Environmental Information Regulation (EIR) requests, Parliamentary Questions (PQ), Subject Access Requests (SAR), Ministerial Correspondence (MC), Treat Official, Write-Rounds, Invitations.