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Bullet AI
Aida is an AI driven digital assistant co-designed with councils and communities to support the Adult Social Care front door and improve access to information. Available 24/7 on WhatsApp (& other channels), Aida provides personalised, relevant multilingual advice based on curated ASC content from trusted local, regional & national sources.
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Puzzel Limited
Puzzel Contact Centre offers an omnichannel contact centre with Voice, Email , SMS, Webchat, WhatsApp, Social Media all integrated in a single compelling UI.
It also offers full administration capabilities, PCI Payments, AI / Chatbot, knowledgebase and integration to other systems via a set of comprehensive open APIs.
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Puzzel Limited
Puzzel Contact Centre offers an omnichannel contact centre with Voice, Email , SMS, Webchat, WhatsApp, Social Media all integrated in a single compelling UI.
It also offers full administration capabilities, PCI Payments, AI / Chatbot, knowledgebase and integration to other systems via a set of comprehensive open APIs.
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Puzzel Limited
Puzzel Contact Centre offers an omnichannel contact centre with Voice, Email , SMS, Webchat, WhatsApp, Social Media all integrated in a single compelling UI.
It also offers full administration capabilities, PCI Payments, AI / Chatbot, knowledgebase and integration to other systems via a set of comprehensive open APIs.
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GoZupees
VERSET is a SaaS omnichannel agentic platform that automates and assists L1 customer support across voice, chat and messaging channels (including WhatsApp). It handles common enquiries end-to-end, routes and escalates when needed, and improves support efficiency through structured workflows, knowledge-driven answers and reporting.
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NETSTRATUM TECHNOLOGIES LTD
NCS One is an AI-enabled, multi-tenant Unified Communications as a Service (UCaaS) platform featuring intelligent voice agents, video conferencing, team messaging, VoIP telephony, omnichannel contact centre, SMS, and softphone capabilities. Available as cloud or on-premises deployment with white-label options, it delivers scalable, secure communications for public sector organisations.
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CIPTEX LTD
AI Conversation Intelligence analyses customer interactions across voice and messaging channels, extracting insights such as sentiment, intent, key topics, and agent performance. It enables real-time guidance, quality monitoring, automated summaries, and data-driven improvements, helping organisations enhance customer experience, increase efficiency, and optimise every conversation at scale.
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Dotdigital
Dotdigital is a cross-channel marketing automation platform and services provider. It helps 4,000+ brands send personalized marketing campaigns across multiple channels (email, SMS, WhatsApp, social, live chat, and more). Paired with its Microsoft Dynamics 365 CRM integration, marketers are able to deliver impactful end-to-end customer experiences.
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CDW LIMITED
Proofpoint Archive is an intelligent cloud archiving solution that quickly surfaces insights and proactively reveals risks in the most complex enterprise data infrastructures. It immutably retains, discovers, supervises and safeguards modern digital communications for comprehensive compliance.
Capture from 100 platforms including Email, Teams, Slack, SMS, Voice, WhatsApp, Zoom, Social Media
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NOVOVILLE LIMITED
Our solution allows you to design your own chatbots, and deploy them on multiple interfaces without having to get an IT professional involved.You can deploy the chatbots on many different channels: your website or a partner’s, your app or the dedicated Novoville mobile app, even on Facebook Messenger or WhatsApp.
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SOFTCAT PLC
"Proofpoint Archive is an intelligent cloud archiving solution that quickly surfaces insights and proactively reveals risks in the most complex enterprise data infrastructures. It immutably retains, discovers, supervises and safeguards modern digital communications for comprehensive compliance.
Capture from 100 platforms including Email, Teams, Slack, SMS, Voice, WhatsApp, Zoom, Social Media"
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TRUSTMARQUE SOLUTIONS LIMITED
Proofpoint Archive is an intelligent cloud archiving solution that quickly surfaces insights and proactively reveals risks in the most complex enterprise data infrastructures. It immutably retains, discovers, supervises and safeguards modern digital communications for comprehensive compliance.
Capture from 100 platforms including Email, Teams, Slack, SMS, Voice, WhatsApp, Zoom, Social Media
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COMPUTACENTER (UK) LIMITED
Proofpoint Archive is an intelligent cloud archiving solution that quickly surfaces insights and proactively reveals risks in the most complex enterprise data infrastructures. It immutably retains, discovers, supervises and safeguards modern digital communications for comprehensive compliance.
Capture from 100 platforms including Email, Teams, Slack, SMS, Voice, WhatsApp, Zoom, Social Media"
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VODAFONE LIMITED
Single-stack, omni-channel Contact Centre as a Service (CCaaS), providing AI backed Customer Experience communications solutions. Offering Inbound and Outbound Voice, Video, SMS, Webchat, WhatsApp, Social Media, E-Mail, Work Items (Case Management). APIs for integrations available, including Databases, CRM and Microsoft Teams. Automation, NLP, Transcription, Summarisation, Sentiment Analysis, Agent Assist available.
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Starlight AI
Frontbench is an omni-channel AI-powered customer experience module. It is a unified front door. Sovereign AI unifies customer interactions across all touch-points (e.g. Phone, WhatsApp, Email, Socials) and services, handling them intelligently, automating significant workload with Starlight's unique capability of integrating with any line-of-business system with ease.
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ALCIDION UK LIMITED
Smartpage is a smartphone and web-based system enabling clinical communication and task management, addressing clinical and non-clinical services. The solution replaces pagers with smart secure communication and task management. A web-based management dashboard is complemented by mobile capability. The clinical and non-clinical components can be deployed in tandem or separately.
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FORFRONT LIMITED
e-shot™ is the digital communication platform trusted by the public sector to send highly effective email campaigns.
Whether it is a national campaign to raise awareness or a highly targeted one to drive behaviour change, e-shot gives you a simple solution for sending multi-channel, accessible messaging to your audience
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XBP EUROPE LIMITED
An outsourced cloud contact centre as a service, with optional associated back office and case management solutions that can be integrated into the overall CCaaS to automate workflow processes. Legacy inputs such as those that rely on paper can also be integrated through the deployment of cloud hosted IDP.
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JTOL LTD
Explore is an offline, on-premises AI-powered investigative platform that ingests and indexes structured and unstructured data from sources including UFED, XRY, Axiom, CoPo, CDRs, WhatsApp, Snapchat, Google, PDFs, and spreadsheets.
It extracts intelligence via facial/voice/scene/object recognition, image/face matching, textually summarises, translation/transcription, documenting findings through lists, maps, link charts, and timelines.
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FORFRONT LIMITED
Tellos is the engagement platform built to reach the right people with the right message via the right channels.
Tellos gives you an organisation-wide solution for promoting news, events, and consultations on a hyperlocal basis.
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CC2I LIMITED
The Carer Connect digital platform offers a single, trusted, accessible source of information, support and guidance, as well as a range of innovative, relevant carer focused features. The solution has been co-produced with professional leads & unpaid carers in South Yorkshire, and delivers a unique comprehensive, 24/7 carer focused service.
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FORFRONT LIMITED
e-shot™ is the email marketing platform trusted by the public sector to send highly effective email campaigns.
Whether it is a newsletter to millions or a notification to an individual, e-shot gives you a simple solution for sending accessible campaigns to your audience.
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Bullet AI
The unpaid carers digital platform offers a single, trusted, accessible source of information, support and guidance, as well as a range of innovative, relevant carer focused features. This multilingual approach has been co-produced with South Yorkshire's unpaid carers, and delivers a unique comprehensive, 24/7 carer focused service.
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Quick SMS Limited
QuickSMS provides a secure, UK-hosted messaging platform delivering SMS, RCS, and API communications for appointment reminders, confirmations, recalls, and service updates. Integrated with NHS and clinical systems, it supports NHS App-style workflows, real-time reporting, ISO-certified security, and full UK GDPR and NHS DSP Toolkit compliance.
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Quick SMS Limited
QuickSMS provides a secure, UK-hosted messaging platform delivering SMS, RCS, and API communications for appointment reminders, confirmations, recalls, and service updates. Integrated with NHS and clinical systems, it supports NHS App-style workflows, real-time reporting, ISO-certified security, and full UK GDPR and NHS DSP Toolkit compliance.
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EXCHANGE COMMUNICATIONS INSTALLATIONS LIMITED
Exchange have entered into a strategic UK partnership with Content Guru, a UK headquartered CC provider to feature on the 2025 Gartner Magic Quadrant for CCaaS. storm CONTACT is a multi-channel Contact Centre as a Service solution for inbound and outbound interactions.
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Puzzel Limited
WFM, Insights, Call Recording, QM, Interaction Analytics (Essential, Enterprise, Enterprise Plus), WFM, Insights, Performance Management (Essentials, Enterprise).
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TEXUNA TECHNOLOGIES LTD
eDiscovery and eDisclosure Service for collaborative document, communications
exploration and review for legal tagging purposes.
Uses keyword/custodian indexing, search and Technology Assisted Review with advanced AI.
A dynamic matrix for legal searches to manage: Litigation; Arbitration; Freedom of Information (FOI) requests; GDPR compliance; Investigations (Regulatory or HR compliance, employment tribunals).
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CLOUDCLEVR LIMITED
An Enterprise-grade, omnichannel customer experience management platform hosted from a private cloud call centre. Voice Contact Centre, Video Contact Centre, Email Contact Centre, SMS Contact Centre with Social Media Integration. Advanced Agent Reporting and detailed Management Reports. Our all-in-one Contact Centre solution improves customer interaction, on their preferred device.
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Wavenet
Wavenet are a highly regarded MSP that support, sell, and deliver a plethora of Unified Communication and Contact Centre offerings as a service that can facilitate a single occupancy office with less than ten users or a multi-geographical AI enabled CX solution with many thousands of end users.