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Phoenix Software Ltd
SMART Phone is telephony based Human Parity conversational AI assistant that lets users engage digitally with an organisation 24/7 via the phone. The AI assistant can direct callers to the best channel for their needs, whether that be summarised answers, forms, transfer the caller or book an appointment.
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GAMMA NETWORK SOLUTIONS LIMITED
Unified Communications as a Service. UCaaS Cloud platform by Gamma. Horizon is a full collaboration and communications solution. Includes video and audio conference calls, online meetings, instant messaging, outbound and inbound call plans, call reporting and analytics. Integrates with Microsoft Teams. Contact Centre offers webchat and email through webRTC.
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Softcat Limited
HD Video Conferencing service single click from 8x8's X-Series (1 to 8), increases productivity, delivering a full collaborative solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.
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Clarity Information Solutions
Clarity IVR is a Level 1 PCI-DSS Compliant v3.2 secure telephone payment platform. It is used by public authorities to allow call centre staff to take telephone payments from members of the public without needing to record any cardholder data. This approach improves security and facilitates PCI compliance.
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Amillan Ltd
Global PSTN access via 8x8's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.
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Probrand Ltd
Our Cloud PBX solution, RingCentral MVP will empower your organisation with a complete business communications and collaboration solution. Offering Cloud PBX, instant messaging, video meetings and fax from anywhere, on any device within a single app. Plus, advanced call management, call recording, real-time analytics, native integrations, multi-level IVR and more.
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RingCentral
Adopt RingCentral as a cloud-based UCaaS provider for all your enterprise-voice needs, whilst retaining Microsoft Teams as your messaging application provider with RingCentral Cloud PBX for Microsoft Teams. Our phone system integration offers advanced call controls, call recording, improved voice quality and analytics. There is no direct routing fee.
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CDW Limited
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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Civica UK Limited
Civica's Cirrus Cloud Omni Contact Centre (CCaaS) service provides an enterprise class, hosted solution on a pay-as-you-use basis that delivers a comprehensive virtual contact centre application capability. Services include omni (voice, email, messaging, social, chatbot and video), Microsoft Teams Integration, workforce optimisation (WFM), speech recognition/analytics, translation, call recording and more.
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MMG Mobile Marketing Group
Messaging alert services. SMS, Email, Voice and HLR , Multi-Channel Campaign Manager. The most highly accredited SMS provider for Security. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials, Cyber Essentials Plus & Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider
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GAMMA NETWORK SOLUTIONS LIMITED
Contact Centre (CCaaS) is a scalable cloud based omni channel platform, integrating voice, email and webchat into the Horizon Unified Communications service providing collaborative features. Including call recording, queuing, call backs, surveys, CRM integration, reporting and analytics, wallboards, IVR, auto-attendants (ACD), administrators, supervisors and agents level access, delivered over WebRTC.
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MMG Mobile Marketing Group
Messaging alert services. SMS, Email, Voice and HLR , Multi-Channel Campaign Manager. The most highly accredited SMS provider for Security. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials, Cyber Essentials Plus & Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider
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Blue Planet Software Ltd
ATP is an automated self-service phone payments solution that integrates with HeyCentric and Unit4 Business World ERP solution. and your IVR solution.
It is available to your customers 24 X 7 and does not require an agent to be present.
It's fully PCI compliant.
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Business Systems (UK) Ltd
Cloud Contact Centre Solutions from Business Systems helps meet public expectations without breaking the budget, unifying Omnichannel Routing, Analytics, Workforce Management, Automation and Artificial Intelligence.
With 30 years' Workforce Optimisation experience, we offer full consultancy, project management, implementation and support services helping you deliver the best possible service.
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Cirrus
Provides access to the Cirrus PCI Pro service, allowing businesses to securely process card payments with callers on the phone in a PCI-compliant fashion.
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Cirrus
Provides additional functionality to Cirrus CCaaS users, enabling them to perform supervisory level functions. The Supervisor Uplift allows access to features for leading a team, listening to call recordings, accessing call logs, reviewing team dashboards and insights.
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4net Technologies Ltd
FourNet offers omni-channel contact centre services from RIngCentral; this is an ideal service for Buyers who need to improve agent performance and increase client satisfaction; the service integrates contact centre, workforce engagement management (WEM), and unified communications into a single suite to applications which simplify management, offering excellent user/client experiences.
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GLOBAL 4 COMMUNICATIONS LIMITED
HD Video Conferencing service single click from 8x8's X-Series (1 to 8), increases productivity, delivering a full collaborative solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.
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Boomerang I-Comms Ltd
Custom connector enabling organisations to build intelligent messaging solutions from services within Microsoft’s Power Platform. Intelligent 2-way, multi-channel messaging via the Power Platform. Build workflows from your CRM, ERP, plus applications with existing connectors such as Azure, IoT Central and Microsoft Teams. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Commify UK Limited trading as VOODOO
Send messages through our SMS and WhatsApp channels and have two-way SMS and WhatsApp conversations. Through SMS and WhatsApp, you can keep customers informed of changes to terms, new products and general customer information. Control conversations through the easy to use Esendex SMS portal or via your CRM using API.
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Boomerang I-Comms Ltd
Messaging software delivering compliant 1-way and 2-way email to SMS and voice messaging. Ability to send secure, intelligent 2-way SMS and voice messages from any email client or application. Replies delivered into originator's email inbox. Secure email to SMS solution that is ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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ENTERPRISE RPA LIMITED
EVA powered by DRUID is an end-to-end platform for building conversational business applications and virtual assistants specialised in completing business task. EVA offers users the ability to ask questions and get accurate responses, but also to perform complex tasks by integrating with multiple existing or legacy applications in the organization.
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Boomerang I-Comms Ltd
Multi-channel broadcasts, conversational SMS, Email and voice messaging, and appointment management all from an easy-to-use user interface, email inbox or integrated through API. Intelligent, automated, threaded messaging designed for the Police. An SMS solution for the Police to streamline and manage workflows. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Puzzel Ltd
Puzzel Contact Centre offers an omnichannel contact centre with Voice, Email , SMS, Web-chat, WhatsApp, Social Media all integrated in a single compelling UI.
It also offers Speech Analytics, PCI Payments, AI / Chatbot, knowledgebase and full integration to other systems via a set of comprehensive open APIs.
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8x8 UK Limited
Cloud Contact Centre with Unified Communications from 8x8's X Series. Full communications solution, including telephony, voicemail; collaboration via web chat, video, email, IM, conference calls, data sharing, online meetings; call recording, customer analytics. Call plans, per user per month: UK local, national and mobile numbers. Universal Team Messaging. Increased productivity.
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Insight
HD Video Conferencing service single click from 8x8's X-Series (1 to 8), increases productivity, delivering a full collaborative solution via single web app: audio/video conference calls with virtual online meetings; screen sharing; whiteboarding; team meetings; Jitsi open source meeting experience; inbuilt telephony, IM & recording with call plans.
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Cirrus
Provides Cirrus CCaaS users with access to Email as customer communication channel. Our Email services include Smart Mailbox management, keyword prioritisation, Canned response / Template support and much more. Conversations from different channels are unified into a single, easy to use interface.
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Leicestershire Health Informatics Service
HIScms is a cloud hosted CMS with additional associated services to provide maximum benefits. You can update your content using a very simple online interface. We also offer content and development support so you can make sure your site is up-to-date, informative and reflects your organisational offerings.
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Geomant
Buzzeasy is an all in one collaboration and customer engagement platform for Microsoft Teams.
Buzzeasy provides a feature-rich omnichannel environment for Microsoft Teams that connects back-office staff with front-line agents. Employees can collaborate and serve customers on the same platform, spending less time switching between tools and apps.