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Phoenix Software Ltd
Customer Service Enterprise enables personalised service in any channel, knowledge base and unify existing technology/data into a single view and case management.
Customer Service Professional provides basic resources for customer service agents.
Customer Service Insights provides integrated analytics and AI capabilities to help you understand support engagements and emerging trends.
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GRANICUS-FIRMSTEP LIMITED
govDelivery is a digital communications solution providing email marketing, campaigns, internal communications, text, two-way text, alerts, RSS and social media integration. govDelivery offers personalisation, automation, targeted messaging, high deliverability, best-in-class security, advanced analytics, customised templates and a network of 16 million+ UK subscribers to help organisations reach segmented audiences.
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Forfront Limited
e-shot™ is the digital communication platform trusted by local authorities to send highly effective omnichannel campaigns.
From local newsletters and library updates to public consultations, e-shot gives you a simple solution for engaging in multi-channel conversations at scale.
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Mazik Global Limited
Mazik Global is a Microsoft solution Partner, providing an established Dynamics Business Central support service. We provide clients with a proven approach, offering a seamless transition into a personalized, omni-channel support service adhering to strict SLAs.
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Synalogik Innovative Solution
Meet Datahunter by Synalogik, a one-of-a-kind, auditable and evidential data aggregation platform for discovering hidden risks and providing searches across third-party, internal, and open-source data sets. Datahunter automates enquiries individually or bulk upload. Real-time interrogation of multiple investigations with automated risk analysis for identification of fraud or other criminal activity.
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Opus Telecoms
8x8 X-Series provides UCaaS, CCaaS, CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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Delib Ltd
Dialogue is an online platform for constructive conversations with citizens and stakeholders at the formative stage of a decision. You create a specific challenge to which people can contribute ideas and submissions. Dialogue brings together diverse voices in order to create better informed and more inclusive decisions.
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Novoville Ltd
Novoville Shared Works is a PAS2035-compliant platform and marketplace tailored to the repairs, maintenance, and improvement sector, with a particular emphasis on increasing the scale and pace of delivery of retrofit projects in the United Kingdom.
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Ernst & Young LLP (EY)
Powered by Microsoft and born in the cloud, EY Grants Accelerator brings together world-class economic and financial policy design, fraud detection, cybersecurity, risk and program management, and digital product development knowledge to deliver a rapidly deployable, integrated solution for the end-to-end grants management process.
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Brightwire
Brightwire builds Robotic Process Automation solutions to allow legacy applications to participate in modern workflows and integrations.We utilise modern Power Automate based desktop flows to allow us to retrieve and update data from legacy systems, and bring this information into modern systems without any further development of the legacy system.
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Brightwire
Brightwire provides consulting, configuration and integration of its cloud-based care management solution to help organisations to focus on individual-centred care. Care teams can capture, manage and assess individuals digital records, automate processes such as letters, trigger workflows to escalate or route cases, and manage and report on care plans.
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Eurostep Limited
ShareAspace Design to Manufacturing (D2M) enable primes, OEMs, suppliers, and partners to collaborate on product data in a new and innovative way. Using a hub-based cloud solution you stay in control with exactly what is shared with whom.
For a more in-depth technical description of the ShareAspace platform visit: https://docs.shareaspace.com/
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NTT DATA Business Solutions (UK) Limited
SAP CIAM offers a core B2C solution as well as a B2B add-on. For B2C, it enhances customer engagement across various platforms, personalises experiences using first-party data, and protects against fraud. For B2B, it accelerates market entry with efficient onboarding, simplifies partner management, and reduces business risks.
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Novoville Ltd
Novoville Enforcement is a versatile, cloud-based SaaS compliance platform designed to adapt to various enforcement needs, encompassing Permit, PCN, MT, and FPN enforcement requirements within a unified solution. Complementing this platform is a mobile enforcement application that supports all enforcement types within a single, user-friendly interface.
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Symplicity
Cohesion and inclusivity of data has never been more important for institutions. For teams operating in isolation, data is often insecure and potentially lost, impacting assessment of student engagement; critical for leadership making decisions. Adding the importance of driving a unified student experience, UniHub addresses these challenges and more.
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Agilisys Ltd
The Agilisys DNA Analytics solution helps to address the immediate operational and financial challenges of missed appointments by helping to predict the likelihood of non-attendance. DNA uses the latest AI-methodologies to empower clients with data-driven strategies to improve patient attendance. DNA reduces no-show rates, administrative overhead and helps free-up capacity.
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Symplicity
Cohesion and inclusivity of data has never been more important for institutions. For teams operating in isolation, data is often insecure and potentially lost, impacting assessment of student engagement; critical for leadership making decisions. Adding the importance of driving a unified student experience, UniHub addresses these challenges and more.
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Quorum Network Resources Ltd
Quorum provides all the necessary services for your organisation to implement a modern MDM platform, using Semarchy. This includes supply of the licences to you, full implementation of the software, and hosting and support where required.
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Recordsure
A Digital Interview Recording solution compliant with the PACE Act as a Secure Digital Network solution. High quality, secure recording with capabilities for automated transcription and sophisticated speech analytics. Integrated with Recordsure’s document analytics and AI provides a multi-media capability, incorporating documents alongside audio recordings.
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GRANICUS-FIRMSTEP LIMITED
The Granicus Government Experience Cloud is a comprehensive cloud-based platform for communications, citizen engagement, digital services, and service delivery. It’s designed to enable stronger relationships, improve trust, and provide excellent government customer experiences for citizens.
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GLOBAL 4 COMMUNICATIONS LIMITED
Global PSTN access via 8x8's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.
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TRANSUNION INTERNATIONAL UK LIMITED
TransUnion’s transiency file is either a direct append or included in our collections and recoveries service, CallTrace. The output provides the number of residents that lived at and moved out of a specific property in the previous 36 months. Also returned is an index based on the national average.
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Symplicity
Symplicity CSM empowers careers services staff to achieve maximum efficiency and control in managing all career service related tasks, increasing student and employer engagement. With Symplicity, staff have full control over the careers service operations through jobs, internships, student advice / advising, events, careers fairs, mentoring, surveys and automation.
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The Access Group
Access Care&Clinical is a leading cloud-based digital care-planning and electronic-health-recording tool for Residential and Nursing Care Homes. Delivered by browser and mobile app (online/offline), it removes paper whilst improving quality and compliance. Part of the Access Care Suite (5,800+ registered providers), it's easy-to-use and helps you deliver outstanding care.
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Pegasystems Limited
Pega is a low-code platform for AI-powered decisioning and workflow automation. We enable organisations to get work done using apps that are secure, scalable, governed, and maintainable. We offer solutions for business process management, digital process automation, and customer/citizen engagement. Artificial Intelligence (AI) is at the core of the platform.
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Puzzel Ltd
Forecasting/scheduling of employees in call centres, contact centres and back office operations. Supports multi-site, multi-skill and multi-channel and provides real-time analytics and reporting to efficiently manage the people and process. Web based with intuitive workflows and engaging applications for employees to manage their shift patterns on mobile devices.
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Novoville Ltd
Novoville’s Shared Repairs Management Platform (SRM) is an out-of-the-box solution to integrate the local market for building maintenance and repairs, and streamline the process for achieving repairs in buildings where mixed ownership makes collaboration difficult.A "mobile-first" approach, fully customisable to address different needs. Awarded by the Scottish Government.
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Abavus.co.uk
This component enables customers to look up their subscribed refuse collection services (domestic, trade, etc). This includes the loading of cleansed and completed round collection data supplied by your authority, as well as our mobile app plugin and browser portal plugin.
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Opus Telecoms
X-Series provides UCaaS, CCaaS and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.
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FlexRM Limited
Microsoft Gold partners providing business analysis, development, training, consultancy, implementation and support for Dynamics 365. Microsoft Dynamics 365 specialists and licensing provider. FlexRM have extensive experience integrating Dynamics CRM with Veolia (CIS/Echo).