Search results

98 results found

98 results found in Lot 2: Cloud software in the category Call accounting

  • Microsoft Teams Phone

    GIGASTREAM LIMITED

    Gigastream offer the full range of Microsoft Teams Phone products, with pricing models for government, business, education and non-profits. We support Direct Routing or Microsoft Calling Plans. Solution offerings include SIP trunks and integrations to existing telephony platforms. Our managed service optimises licensing and provides access to premium support channels.

  • Contact Centre

    GAMMA NETWORK SOLUTIONS LIMITED

    Contact Centre (CCaaS) is a scalable cloud based omni channel platform, integrating voice, email and webchat into the Horizon Unified Communications service providing collaborative features. Including call recording, queuing, call backs, surveys, CRM integration, reporting and analytics, wallboards, IVR, auto-attendants (ACD), administrators, supervisors and agents level access, delivered over WebRTC.

  • Staffplan SaaS Portfolio

    Advanced Business Solutions

    Staffplan is designed as a complete care management software, serving all functions of a modern care service - from initial referral through to scheduling, timesheet processing, invoicing, gross payroll and reporting. The optional modules (Landline Monitoring/Electronic Call Monitoring, Business Intelligence Reporting) also help automate the running of care businesses.

  • Customer service SMS

    Boomerang I-Comms Ltd

    Customer service SMS solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Data Vault

    Millersoft Ltd

    Data Vault is a method and architecture for delivering a Data Analytics Service to an enterprise supporting its Business Intelligence, Data Warehousing, Analytics and Data Science requirements. At the core it is a modern, agile way of designing and building efficient, effective Data Warehouses.

  • Customer service triage

    Boomerang I-Comms Ltd

    Customer service SMS solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Channel Cloud

    CHANNEL COMMS LTD

    Channel Cloud is a web-based tool that enables simple, instant and secure communication between the employees from different offices of the company, from office phones, PC, but also from mobile devices. You can participate in a conference, make a call, share your desktop, send virtual reminders with just one click.

  • PSTN switch-off to UCaaS Platform

    GAMMA NETWORK SOLUTIONS LIMITED

    Unified Communications as a Service. UCaaS Cloud platform by Gamma. Horizon is a full collaboration and communications solution. Includes video and audio conference calls, online meetings, instant messaging, outbound and inbound call plans, call reporting and analytics. Integrates with Microsoft Teams. Contact Centre offers webchat and email through webRTC.

  • Arrow - Mitel UC

    Arrow Business Communications Limited

    A secure cloud based telephony service utilising Mitel PBX software and handsets. Customers can add Contact Centre functionality, Compliant call recording, Call Analytics, Remote workers, mobile and soft clients and collaboration tools. The service is managed, monitored around the clock and customers can manage services via an online portal.

  • Contact Centre as a Service

    GAMMA NETWORK SOLUTIONS LIMITED

    Contact Centre (CCaaS) is a scalable cloud based omni channel platform, integrating voice, email and webchat into the Horizon Unified Communications service providing collaborative features. Including call recording, queuing, call backs, surveys, CRM integration, reporting and analytics, wallboards, IVR, auto-attendants (ACD), administrators, supervisors and agents level access, delivered over WebRTC.

  • Cinos Mobile

    Cinos

    Cinos Mobile, underpinned by EE, offers SIM cards for use by mobile / smartphones, tablets, PCs and IoT devices, or any other device that requires a mobile connection, together with a tailored range of subscription services including pay-per-use voice minutes, SMS and data, or bundled/all-inclusive voice minutes, SMS and data.

  • Content Management System (CMS)

    Leicestershire Health Informatics Service

    The LHIS Content Management System (CMS) provides cloud hosted content management systems together with associated services to ensure that organisations gain the full benefits of implementing a CMS.

  • Apache Druid

    Millersoft Ltd

    Apache Druid is a column-oriented, open-source, distributed datastore written in Java. It quickly ingests massive quantities of event data, and provides low-latency queries on top of the data. We support cloud and on-prem with Superset for analysis, Kafka for ingestion, and Millersoft Sheetloom SaaS for integration with Excel.

  • Unified Communications

    GAMMA NETWORK SOLUTIONS LIMITED

    Unified Communications as a Service. UCaaS Cloud platform by Gamma. Horizon is a full collaboration and communications solution. Includes video and audio conference calls, online meetings, instant messaging, outbound and inbound call plans, call reporting and analytics. Integrates with Microsoft Teams. Contact Centre offers webchat and email through webRTC.

  • Microsoft Power Platform Implementation Services including Dynamics 365

    WR LOGIC LIMITED

    The Application Development Teams work in squads to develop next generation cloud-based applications. Specialising in integration with PaaS services, the team develop responsive and feature rich applications that utilise the best technologies the cloud has to offer. Including PowerApps, PowerPlatform supporting the common data platform Dynamics 365

  • Voicescape

    VOICESCAPE LIMITED

    Voicescape’s software services combine analytics, data science, machine learning and behavioural insights to allow social landlords to better engage with residents. Products drive Rent Income Collection, Risk Based Arrears Management, Satisfaction and Feedback gathering, Wellbeing and Compliance. Automating tasks delivers operational efficiencies, improved customer outcomes and a clear ROI.

  • Support desk solution

    Boomerang I-Comms Ltd

    Customer service SMS solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • FourNet (4net) Cloud SIP Services with optional PCI Descoping

    4net Technologies Ltd

    FourNet offers SIP services from world leading application providers, including: Gamma, BT Wholesale and Vodafone; with PCI descoping from Sycurio (Semafone) and PCI PAL; all supported by Tiger, Ribbon, AudioCodes and others. Our services can be delivered via a number of hosting options, private, public and hybrid cloud.

  • RingCentral Contact Centre

    Clear Visual Communications Ltd

    RingCentral Contact Centre (CCaaS) is an innovative cloud-based omnichannel platform. An ideal solution for organisations that need to increase customer satisfaction and improve agent performance. Integrating market-leading cloud contact centre, workforce optimisation, and unified communications solutions into a single suite to simplify management, allowing companies to deliver excellent customer engagement.

  • boxxe UCaaS (Unified Communications as a Service)

    BOXXE LIMITED

    X-Series provides UCaas, CCaas and CPaaS services from VOIP telephony (X1), through text, voice and video media support up-to full contact centre (X8). 8x8’s omnichannel contact centre includes speech analytics, AI, skills-based routing, Intelligent IVR, predictive campaign dialler, dashboards, customisable wallboards, quality management and media recording with open API integration.

  • FourNet (4net) Cloud Enghouse Contact Centre

    4net Technologies Ltd

    FourNet offers omni-channel contact centre services from Enghouse Interactive, designed to ensure successful and effortless customer interactions, the suite of solutions includes multichannel contact centre, self-service, attendant operator consoles and workforce optimisation, offering a fully featured solution from a single vendor, which simplifies management, offering excellent user/client experiences.

  • UCaaS

    GAMMA NETWORK SOLUTIONS LIMITED

    Unified Communications as a Service. UCaaS Cloud platform by Gamma. Horizon is a full collaboration and communications solution. Includes video and audio conference calls, online meetings, instant messaging, outbound and inbound call plans, call reporting and analytics. Integrates with Microsoft Teams. Contact Centre offers webchat and email through webRTC.

  • Patient Arrival System

    Leicestershire Health Informatics Service

    The HISpas touchscreen will allow the patient to automatically check-in for their appointment quickly and efficiently. The screen can be wall mounted or free standing and integrates with your SystmOne clinical system. HISpas also offers inbuilt Friends and Family Test and Patient Survey capture.

  • Public sector helpdesk solution

    Boomerang I-Comms Ltd

    Customer service SMS solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited

  • Interactive Voice Response IVR

    Temple Interactive Media

    Automated telephone call handling and IVR (Interactive Voice Response). Our systems are used for credit card payments, voicemail, voting and information services. Voice interface using telephone keypad or Speech Recognition to connect to databases and APIs. Call centre overflow and routing.

  • FourNet (4net) Cloud RPA - AI - Chatbot

    4net Technologies Ltd

    4net offers a SaaS Robotic Process Automation (RPA) environment. We bring together RPA principles, Artificial Intelligence(AI), Machine Learning and Cloud Computing. We can automates processes rapidly by defining, deploying, integrating, operating, testing, and refining RPA requirements for transaction processing, data manipulation, response triggering, and communicating between digital systems.

  • CCaaS for Clearing

    GAMMA NETWORK SOLUTIONS LIMITED

    Contact Centre (CCaaS) is a scalable cloud based omni channel platform, integrating voice, email and webchat into the Horizon Unified Communications service providing collaborative features. Including call recording, queuing, call backs, surveys, CRM integration, reporting analytics, wallboards, IVR, auto-attendants (ACD), administrators/supervisors/agents access, delivered over WebRTC. Flexible solution for University Clearing.

  • Daisy Communications Teams Direct Routing

    Daisy Communications Ltd

    Daisy has partnered with Gamma to provide a multi tennant Microsoft Teams Direct Routing solution. Microsoft Teams - Direct Routing provides the ability to enable PSTN calling within Microsoft Teams using Gamma as the underlying infrastructure provider.

  • FourNet (4net) Cloud Audio and Video Conferencing

    4net Technologies Ltd

    FourNet offers Audio and Video Conferencing Services from world leading application providers, including: Microsoft, Polycom (Poly), Yealink, Avaya, RingCentral and others. Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.

  • SMS customer support

    Boomerang I-Comms Ltd

    Customer service SMS solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited