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ICS.AI LTD
Brings together our SMART AI chatbot assistants / products; Website, Live Chat and Phone. Optional modules include any two of Email, Social, Meet or Outbound. Build a single contact centre solution that works together to promote user self-service and reduce agent demand, using pre-trained human parity AI language models.
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Rhubarb Business Services Limited
RHU Cloud is a UK-based multi-language/channel survey engagement platform. Surveys include online, phone, email, SMS/text message, paper, and tablet. Sentiment analysis functionality and real-time data. Everyone has a voice.
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SecureCloud+ Limited
Designed for the UK Public Sector, supporting ABOVE SECRET/TOP SECRET data, the managed environment architecture leverages a multi-layered scalable platform utilising cloud orchestration technology hosted at a FSC(List-X) datacentre or on-premise UK sovereign infrastructure, combined with high grade encryption. A tiered service to manage data with AI and ML.
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Ctalk Limited
Ctalk is an internationally recognised Contact Centre specialist. The Ctalk omnichannel contact centre system provides an all-in-one contact centre solution and is available hosted, CCaaS or on-premises. The product encompasses the following technologies:
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Syntec Limited
CardEasy enables you to de-scope your contact center environment from PCI DSS, including voice and digital engagement channels. Seamless integration with your existing telephony and IT infrastructure reduces the risks and costs associated with managing compliant card payment transactions in your contact centers, whilst improving customer experience and trust.
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Opus Telecoms
Cirrus Workforce Management Platform - WFM maximises Contact Centre planning with multichannel forecasting, multi-skill scheduling, employee-empowering functionality and self-service, competence development, and monitoring of real-time and past activities. Focusing 100% on creating flexible, user-friendly and feature-rich workforce management tools, driving streamlined, profitable operations, an engaged workforce and satisfied customers.
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DSI COMPLIANCE LIMITED
Available for multi-language and dialects;
DS Voice aligns to digital transformation/management of data.
Compared to time consuming, inaccurate & expensive traditional transcription, DS Voice transcribes/analyses audio automatically.
AI - Keywords & phrases are used to improve accuracy & integrate with I2 and others. Audits and logs meet requirements of MOPI
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CW Squared Ltd
Unified Communications and Contact Centre services delivering an omnichannel cloud communications solution including telephony, webchat, video, email, IM, conference calls, collaboration, online meetings; call recording, customer journey reporting, speech analytics & workforce management. Plus Intelligent Virtual Agents, Conversational AI, Voice Biometrics and PCI Payments
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Ctalk Limited
Voicemail allows agents to have individual voice mailboxes which can be accessed via the Ctalk Agent toolbar.
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MMG Mobile Marketing Group
Messaging alert services. SMS, Email, Voice and HLR , Multi-Channel Campaign Manager. The most highly accredited SMS provider for Security. UKAS Accredited ISO-27001, ISO9001, Cyber Essentials, Cyber Essentials Plus & Secure Digital Transactions Kitemark accredited. MMG delivers more SMS messages for UK Central and Local Government than any other provider
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Boomerang I-Comms Ltd
Custom connector enabling organisations to build intelligent messaging solutions from services within Microsoft’s Power Platform. Intelligent 2-way, multi-channel messaging via the Power Platform. Build workflows from your CRM, ERP, plus applications with existing connectors such as Azure, IoT Central and Microsoft Teams. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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ECKOH UK LIMITED
An automated self-service, PCI DSS compliant solution enabling customers to make card payments conveniently and securely over the phone, web, app and text payments – at any time. This solution offers the same levels of confidence about data security for those who prefer to self-serve via various channels.
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GAMMA NETWORK SOLUTIONS LIMITED
Contact Centre (CCaaS) is a scalable cloud based omni channel platform, integrating voice, email and webchat into the Horizon Unified Communications service providing collaborative features. Including call recording, queuing, call backs, surveys, CRM integration, reporting analytics, wallboards, IVR, auto-attendants (ACD), administrators/supervisors/agents access, delivered over WebRTC. Flexible solution for University Clearing.
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Telefonica UK Limited
Cloud Voice product is a Hosted communications and collaboration service based on Cisco’s BroadSoft and Webex technology, removing the need for you to have an on-premise PBX and voice networking on each of your working sites. It allows you to address your voice telecommunications needs through your existing data access.
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Boomalert Ltd
Critical alerting software that automates incident communication. Customers can build bespoke communication workflows, to meet requirements for critical events. boomAlert is an ideal bolt-on for M2M messaging workflows, IT monitoring applications and business continuity communications. Incident management software that handles alerts efficiently. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Boomerang I-Comms Ltd
An intelligent platform to automate appointment management using our patented threading technology for 2-way messaging. We make it easy to manage appointments and integrate with your booking system / schedule. SMS, EMAIL AND IVR used to set, remind and cancel appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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ENGAGE HUB LTD
Engage Hub’s real-time journey orchestration and cross-channel communications platform delivers improved customer experience (CX) and operational efficiencies, along with a dedicated agile team offering rapid journey automation for enterprise companies and public sector organisations.
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Kerv Experience Limited
Direct Routing is a simple and cost effective solution, allowing you to make and receive calls to external landlines and mobile phones from Microsoft Teams. Kerv's Direct Routing for Teams allows you to connect to the public telephone networks saving you time and money when compared to Microsoft Calling Plans.
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UFONIA LIMITED
Automated delivery of clinical conversations with patients.
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Boomalert Ltd
Boomerang allows for any type of alert to be instantly communicated to individuals or groups. Incident alerts, weather alerts, traffic alerts, general alerts etc can be communicated immediately. Match replies to alerts and automatically forward to departments and escalate the incident. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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OMILIA NATURAL LANGUAGE SOLUTIONS LTD
Omilia Cloud Platform (OCP) is a massively scalable, globally reachable, highly-reliable platform, upon which customers can create scalable and reliable omnichannel automation solutions, in a secure and consistent fashion. OCP enables clients worldwide to augment customer communication with human-like Conversational automation services over any channel/location/language, and at any scale.
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ONECOM LIMITED
Five9 by Onecom is a market leading cloud Contact Centre service that enables contact centres to deliver a consistent customer experience across voice and digital interactions. AI and automation capabilities help organisations exceed customer expectations in the most operationally efficient and cost-effective manner. Provided with Onecom's unique OneCloud aggregation capabilities.
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CC2i Limited
Automated calls to informal carers to ensure they are given the support they need. Informal carers often feel socially isolated, Contact&Connect is able to regularly check in on carers, signpost community services, ensure they are in receipt of relevant benefits and identify vulnerabilities before they hit crisis
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TTEC CONSULTING (UK) LIMITED
Webex Contact Center is designed and built from its foundation as Software-as-a-Service(SaaS) cloud solution, best-of-breed platform architecture brings your business the innovation, flexibility, scalability, and agility of the cloud without sacrificing security. As cloud-based subscription, it enables rapid time to market and time to new revenue while minimizing capital investment.
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Boomalert Ltd
Critical alerting software that automates incident communication. Customers can build bespoke communication workflows, to meet requirements for critical events. boomAlert is an ideal bolt-on for M2M messaging workflows, IT monitoring applications and business continuity communications. Incident management software that handles alerts efficiently. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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RingCentral
Adopt RingCentral as a cloud-based UCaaS provider for all your enterprise-voice needs, whilst retaining Microsoft Teams as your messaging application provider with RingCentral Cloud PBX for Microsoft Teams. Our Direct Routing integration offers advanced call controls, call recording, improved voice quality and analytics. There is no direct routing fee.
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NGC NETWORK SERVICES LIMITED
Puzzel Contact Centre offers an omnichannel contact centre (CCaaS) with Voice, Email , SMS, Web-chat, WhatsApp, Social Media all integrated in a single compelling UI. It also offers Speech Analytics, PCI Payments, AI / Chatbot, knowledge base and full integration to other systems via a set of comprehensive open APIs.
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CDW Limited
Global PSTN access via 8x8's native voice for Microsoft Teams integration. Increase productivity with a full communications solution, including telephony, voicemail; video, email, conference calls, data sharing, online meetings; call recording, customer analytics, internet fax. Call plans, per user per month: UK local, national and mobile numbers.
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CC2i Limited
Automated calls to known vulnerable and priority people to ensure they are safe, well and prepared for incoming extreme weather, during storms, snow or other civil emergencies. A standby platform which can broadcast advice, as well as ask questions to prioritise people to your resilience team and first line responders.