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CIVICA UK LIMITED
Rapid deployment of Microsoft language studio making complex frequently asked questions (FAQ) documentation readily accessible for up to 30 concurrent Chatbot users over embeddable web interface. Includes advice to curate content sources to maximise value from Microsoft Bot Framework and Azure App Services.
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DELAWARE DIGITAL LLP
Delaware specialise in the design, implementation, and support of Microsoft Dynamics 365 Customer Service. Leveraging the power of Dynamics 365, organisations can effectively manage case loads, automatically route case to agents, utilise GenAI powered responses to reduce time and cost to serve and deliver higher quality service to citizens.
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Boomerang I-Comms Ltd
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Boomerang I-Comms Ltd
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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ICS.AI LTD
Introducing the SMART: AI Omnichannel Contact Centre solution, a unified platform that integrates SMART: AI-driven services including Website, Live Chat, Phone, and Email. This comprehensive solution leverages pre-trained human parity AI language models to enhance user self-service, significantly reduces agent demand across all communication channels and delivers ROI <6 months.
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UNICARD LIMITED
Solution for commercial travel scheme management and ENCTS concessionary travel scheme management with smart ticketing. Includes a cloud-based Customer Management System (CMS), ITSO HOPS, cEMV Ticketing, AMS and Part11 Fulfilment, Customer Portal and App, Reporting, and Support. Delivered as a new cEMV deployment, HOPS deployment, HOPS migration, or HOPS integration.
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BRIGHT CONSULTING SERVICES LIMITED
ServiceNow helps digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. Bright Consulting is Elite ServiceNow Sales, Service and Technology partner, providing solutions across the full suite of ServiceNow products. The certified team advise on all ServiceNow platform needs.
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SOFTCAT PLC
MuleSoft’s Anypoint Platform, a leading solution for API-led connectivity, creates an application network of apps, data, and devices, on-premise and in the cloud – empowering IT and business to create seamless digital experiences, products, and services with the #1 hybrid platform for integration, full lifecycle API management, and automation. SFDCMSS2024GC14
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Puzzel Ltd
Puzzel Case Management is a Case/Ticket management tool that provides you with the ability to manage written interactions in a secure and efficient way. Each interaction in the queue is converted into a support ticket and assigned a unique case/ticket ID which is then distributed to the right person.
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COHESIVE UK GROUP LIMITED
Maximo Mobile is fully configurable using transferable skills that will become increasingly commonplace throughout MAS, aligned with the IBM technology stack. The solution uses MAS app points and therefore has no requirements for a 3rd party license, additional server software/hardware or integration. Maximo Mobile also has a strong development roadmap.
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Omfax Systems Ltd
Designed for use in social housing, Keyfax is an intelligent first point of contact repairs and enquiries diagnostics tool.
With a mobile friendly presentation, accessible 24/7 from any internet enabled device. Contact centre staff and customers can consistently manage a wide range of repair and tenancy enquiries.
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Legalytics Ltd
Legalytics designs customer journeys, conversation dialog, user experience and knowledge base for a cloud based chatbot that will fulfil the use cases for Legal industry / Law firms.
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GLOBAL 4 COMMUNICATIONS LIMITED
Direct routing as a service allows you to Leverage your Microsoft Teams deployment to make and Receive PSTN Calls Via Global 4- hosted SBC infrastructure. Through the iPilot Portal, you can quickly and easily manage users.
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BDQ
Jira Software, Jira Service Management, Confluence and Atlassian Marketplace Apps provide industry leading task tracking, project planning, Agile, DevOps, ITSM, asset tracking, Work Management and collaboration tools. This service is hosted by Atlassian within their Cloud infrastructure with BDQ providing implementation consultancy as an Atlassian Solution Partner.
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Boomerang I-Comms Ltd
Boomcast delivers Broadcast conversational messaging, 2-way SMS, voice, and email bulk communications. Our multi-channel messaging can automatically match responses and deliver them to your email. Schedule automated messaging campaigns across individuals or dynamic groups and create inbound SMS, email, and voice campaigns. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Abavus.co.uk
Our Bookings and Appointments module allows a local authority to create any type of booking or appointment process (e.g. appointment with council benefits advisor, or booking a facility reservation). This module can be used with both customer-facing and internal processes.
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Boomerang I-Comms Ltd
Multi-channel bulk broadcasts, 2-way conversational SMS, Email and voice messaging, and appointment management for councils. All responses can be delivered to email. Current councils, such as Brent, use our software to remind and notify residents on local changes and manage appointments. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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Equine Register Ltd
.Interoperable with the Central Equine Database allows members of the public to view limited non-personal equine identification data held on the CED. Service can be configured to support secure approved user access in addition to public access.
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SOFTCAT PLC
Extending Salesforce services is easy with a host of powerful add-ons. Pre-integrated, adding extra functionality and services is fast and easy. The add-ons listed give you the extra capability, tools and capacity you need to configure your Salesforce service the way you want. SFDCS2024GC14
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Boomerang I-Comms Ltd
Customer service SMS solution with the ability to dynamically triage customer support requests through an engagement tree, automatically passing each customer service enquiry to the correct department, using either Email, SMS or by connecting a call. Reduce calls received and handling time. ISO-27001, Cyber Essentials and Cyber Essentials Plus accredited
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RADTAC Limited
Cprime are one of the world's largest Atlassian Platinum Partners. We can help procure your licensing.
We have access to all Atlassian software and marketplace apps, so whatever you need, we have you covered! Jira, Confluence, Jira Service Management, Atlassian Access, Jira Align, Trello, Bamboo + more!
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SOFTSERVE SYSTEMS LTD
SoftServe's Managed Service Desk offers comprehensive L1 Support 24/7/365, ensuring exceptional user experience and satisfaction while driving measurable results towards your business and strategic goals. Our service is underpinned by SLAs, built upon the ITIL framework, and can be tailored to meet your specific business requirements.
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Cinos
Cinos Cloud Unified Communications leverages best-of-breed, open-standards Cisco technology.
A Cisco-powered cloud delivering robust, always-on IP telephony, video conferencing, instant messaging, switchboard, omni-channel contact centre and full reporting, recording and billing for users in any location on any device. Public, private and hybrid cloud options delivered from UK-sovereign data centres.
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Epaccsys Limited
ERP System provider Epaccsys have been supplying ERP Systems and ERP System solutions for over 15 years with Epicor ERP Systems. The full suite of ERP System modules available include Financial, Distribution, Supply Chain Management and Project Management ERP Systems.
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Acceleraate Limited
Zoom Contact Center is a native cloud omnichannel solution which provides all of the tools organisations need to deliver more meaningful customer and employee interactions. Incorporating hundreds of enterprise features, and providing the ability to deliver integrated unified comms, Zoom offers Voice, Video, Webchat, SMS, Email, and Social channels.
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Equine Register Ltd
Enables PIOs to manage their passport and studbook activities, providing configurable workflows for internal users and for external users such as breed society members and passport owners. Can be integrated directly to the CED and the Digital Stable to provide real-time updates and support DPA/GDPR compliance.
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ROBIQUITY LIMITED
UiPath, a leading business automation platform providing intelligent,
digital workers including Robotic Process Automation(RPA), Artificial
Intelligence(AI) including GenAI, Intelligent Document Processing(IDP),
Test Automation, Process Mining, Communications Mining, and
analytics used by governments to automate manual processes to
improve employee & citizen outcomes.
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BT PLC
BT Genesys Cloud Contact Centre is an all-in-one cloud-based contact centre software built to improve the user experience. It’s a suite of cloud services for enterprise-grade communications, collaboration, and contact centre management. It’s scalable, quick, and easy to set up. It is an evergreen platform with rapid innovation.
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CORE TECHNOLOGY SYSTEMS (U.K.) LIMITED
Liberty Create Workflow Automation: Liberty Create is an enterprise low-code development platform that simplifies digital service creation as well as system, process, and operational integration. Liberty Robotic Process Automation: Liberty RPA provides enterprise intelligent automation platform Liberty Converse Call Centre Software: Liberty Converse, next-generation AI-powered cloud contact centre solution.
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ADVANCE SOLUTIONS CORP LTD
We provide government customers with the ability to purchase licenses across the entire ServiceNow platform. Our ServiceNow professionals are skilled in advising on optimal licensing requirements to maximize the value of your investment, accelerating your time to value through our robust ecosystem.