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  • Lot 2: Cloud software
    • Information and communications technology (ICT)
      • API connectors and interface engines (12)
      • Application lifecycle management (0)
      • Authentication, identity and access management (0)
      • Backup, recovery and archival (0)
      • Calendar (1)
      • Call accounting (0)
      • Call centre (15)
      • Configuration and patch management (0)
      • Desktop as a Service (1)
      • Electronic data interchange (EDI) (1)
      • Email and secure email (0)
      • Fault management, monitoring and alerting (0)
      • Fax (0)
      • File sending and file sharing (1)
      • File storage (0)
      • Forms and surveys (3)
      • Geographic information systems and mapping (0)
      • Instant messaging (IM) and chat (14)
      • Interactive voice response (IVR) (3)
      • IT asset management (0)
      • Licence management (1)
      • Machine learning and artificial intelligence (3)
      • Mobile device management (0)
      • Natural language and speech processing (0)
      • Network services (DNS) (0)
      • Online meetings (14)
      • Password management (0)
      • Performance management (0)
      • Post (mailing services) (0)
      • Presentations and slides (office productivity) (0)
      • Printing (0)
      • Security (0)
      • SMS (2)
      • Spreadsheets (office productivity) (0)
      • Systems monitoring (0)
      • Telecoms expense management (1)
      • Telephony (including VOIP and SIP connectivity) (15)
      • Unified communications (3)
      • Video conferencing (3)
      • Virtual private network (VPN) (0)
      • Word processing (office productivity) (0)
      • Other information and communications technology (ICT) services (1)