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Civica UK Limited
Xpress Software provides local authorities throughout the UK with a diverse range of electoral management software and services, including apps, web services and modules that can be installed locally or deployed via virtual environments alongside true cloud components.
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Civica UK Limited
Civica Regulatory Services Mobile works in connection with Civica Regulatory Services modules and offers the convenience of direct integration with the back-office. Officers can receive jobs directly to their mobile device and update cases while out in the field. It can be used offline, without a network connection.
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Civica UK Limited
Civica Declare is the leading software solution to meet NHS England requirements for NHS organisations to manage Conflicts of Interest. It is a 3-way system for the public to inspect and interrogate declarations, for staff to register their declarations and for the Corporate Secretariat teams to manage the workflow.
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Civica UK Limited
Civica Experience is the leading real-time platform for capturing, analysing and reporting on patient and staff experiences including the NHS Friends and Family Test. It provides multi-channel data collection, bespoke reporting, a unique solution for automated free-text analysis of patient comments, and is built in partnership with our NHS clients.
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Civica UK Limited
Civica Engage, our stakeholder engagement system, is used by hundreds of customers to manage and communicate with their members, local communities and other stakeholders.
The CRM Member/Stakeholder Engagement Platform is designed specifically for the health sector. Trusted by over 200 organisations as the communications hub for their engagement with staff/patients/public.
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Civica UK Limited
Civica Environmental Health delivers local authorities an intelligent regulatory services solution, enabling management of inspections, complaints, samples, notices and other investigations. Designed with local authorities, it enables intelligent case association ensuring awareness of related incidents. It offers efficiencies via workflow and document automation e.g. communication and decision making.
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Civica UK Limited
Civica Citizen Portal is a public-facing website that links directly with modules in the Regulatory Services platform. Citizens can apply online for licences and log service requests. It supports the upload of attachments and integrates with your payment engine. Forms submitted via the portal auto-populate the back-office module.
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Civica UK Limited
Civica Asset Management is a complete Property Asset Management system helping organisations manage their property assets efficiently and meeting compliance. It’s in the cloud allowing teams to work from any location, incorporating Asset Management, Asbestos, Compliance, Repairs Planning, Energy HHSRS and Mobile Surveying, effectively managing Asbestos, Fire Risk and Legionella.
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Civica UK Limited
Rapid deployment of Microsoft QnA Maker making complex frequently asked questions (FAQ) documentation readily accessible for up to 100 concurrent Chatbot users over web, social and voice channels. Includes advice to curate content sources and use of conversational AI to maximise value from Microsoft Bot Framework and Azure App Services.
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Civica UK Limited
Utilises the power of Dynamics 365 Customer Service and overlays an accelerator designed specifically for not-for-profit organisations. Our accelerator expertise, industry knowledge of grant management and design patterns allows us to quickly build your customised grant management solution. Offers simple ‘T-shirt’ sized implementation packages from PoC to large implementations.
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Civica UK Limited
Rapid deployment of Microsoft QnA Maker making complex frequently asked questions (FAQ) documentation readily accessible for up to 30 concurrent Chatbot users over web, social and voice channels. Includes advice to curate content sources and use of conversational AI to maximise value from Microsoft Bot Framework and Azure App Services.
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Civica UK Limited
Involve, the leading community and stakeholder engagement platform includes powerful outreach, feedback and analytic tools. Involve makes it easier for you to reach your community, staff and stakeholders to make better informed, more collaborative decisions. Involve enables the easy creation of striking engagement multi-platformed websites, microsites and survey platforms.
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Civica UK Limited
TranSend electronic proof of delivery (ePOD) reduces cost, time and paper involved in managing deliveries and collections, providing accurate, timely delivery information, creating operational efficiency for transport & logistics operators, and organisations with their own delivery fleet, including subcontractors.
Configurable for any delivery or collection process scenario, including specified time-windows.
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Civica UK Limited
TranSend Route Planning and Optimisation integrates with TranSend ePOD. It allows organisations to manage complex route planning that maximises the use of vehicles/drivers, based on orders, weight/volume/location, vehicle capacity/time-window. System led, route building helps to reduce fuel cost, increase delivery capacity and customer satisfaction by delivering efficiently and on-time.
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Civica UK Limited
Digital360 Portal is a responsive citizen portal designed for local authorities to empower their customers to interact online 24/7. A cost effective self-service provision shifts enquiries and transactions online, streamlines activities and facilitates true end-to-end digital service delivery going beyond channel shift; driving efficiency savings fully supporting your digital strategy.
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Civica UK Limited
We are engagement experts. We bridge the gap between the services that organisations and the people they serve – their members, patients and local population. Drawing on our years of engagement experience, we offer market and stakeholder research and insight services providing clear actionable feedback and intelligence.
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Civica UK Limited
Digital360 Contact Management is a powerful CRM solution providing digitally assisted service to handle customer contact. Digital360 Contact Management can be deployed on any device, providing council employees with a holistic view of the customer and associated line-of-business systems, enabling customer requests to be efficiently resolved at first-point of contact.
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Civica UK Limited
Modern.Gov is designed to facilitate the committee and decisions management within your organisation.
Alongside core meeting management, Modern.Gov also facilitates paperless meetings, In App Voting/Attendance Management, Report Management/Workflow, Corporate Meeting Calendar, Elected Members Profile pages, Forward Work Programmes and Plans, and a host of democratic and Member related functions.
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Civica UK Limited
Provides out of the box Microsoft Dynamics 365, securely hosted and managed within a UK-based, IL3 (UKCloud) data centre. The SaaS offering has been accredited for Official Sensitive use by the Home Office, can process Official Sensitive data out-of-the-box and offers PSN-P connectivity.
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Civica UK Limited
Covers use cases including investigative, service request and incident management. Each use case has its own priorities and our subject matter experts will explore the art-of-the-possible and use common design patterns to address specific types of problem. Offers simple ‘T-shirt’ sized implementation packages from PoC to large implementations.
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Civica UK Limited
A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the recording and management of correspondence received via multiple channels and for specific workflow to be actioned subject to correspondence type. It’s applicable to local government, central government, the NHS and private sectors.
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Civica UK Limited
A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the processing of Parliamentary Questions (with real-time interaction with the PQ system), the management of Ministerial Correspondence and Treat Official Correspondence (case management).
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Civica UK Limited
A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which supports complaints management (recording, customer complaints handling and complaints tracking with integrated workflow) and other feedback to deliver statutory and regulatory requirements across local government, central government, the NHS and private sectors.
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Civica UK Limited
A highly configurable and scalable SaaS solution deployed securely upon Amazon Web Services (AWS) which allows for the recording and management of information requests received via multiple channels to deliver statutory and regulatory requirements for the public and private sectors, supporting compliance with FOI, EIR and GDPR legislation.
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Victoria Forms
Victoria Forms design specialised electronic forms solutions; providing a library of 325+ online template eForms and Calculators for: Revenues, Benefits, Licensing, HMO, Environmental Health, Planning and more. Our eForms are tailored for corporate branding, provide in-form intelligence and data validation; plus options for PDF/XML export, evidence capture, and payment integration.
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GRANICUS-FIRMSTEP LIMITED
Our hosted digital process automation services automate the capture, validation, loading and automatic processing of new Benefit claims, ATLAS files received from the DWP and day-to-day online Council Tax and Business Rates transactions and service requests. We fully integrate with leading R&B application vendors such as Capita and Northgate.
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Govtech Solutions Ltd
Our hosted digital process automation services automate the capture, validation, loading and automatic processing of new Benefit claims, ATLAS files received from the DWP and day-to-day online Council Tax and Business Rates transactions and service requests. We fully integrate with leading R&B application vendors such as Capita and Northgate.
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4net Technologies Ltd
FourNet offers Unified Communications and SIP services from world leading application providers, including: Microsoft (Teams Direct Routing), Avaya, RingCentral, Gamma, BT Wholesale, Tiger, Ribbon, AudioCodes and others.
Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.
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4net Technologies Ltd
FourNet offers omni-channel contact centre services from RIngCentral; this is an ideal service for Buyers who need to improve agent performance and increase client satisfaction; the service integrates contact centre, workforce engagement management (WEM), and unified communications into a single suite to applications which simplify management, offering excellent user/client experiences.
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4net Technologies Ltd
FourNet's Content Guru’s storm® contact centre services enable clients and agents to interact across any channel with the same level of functionality, reporting and routing; storm offers a single, blended queue across every channel of communication for the contact centre, enabling true omni-channel service delivery and complete end-to-end customer journeys.