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Civica UK Limited
Civica via our partner Gamma is the UK's leading IP telephony/VoIP service, utilising SIP protocol. This provides quality inbound and outbound voice calls. Gamma SIP, compatible with the majority of iPABX/SBCs (including Microsoft Teams/Skype and Cisco), delivers enhanced cloud features including; automatic failover, flexible SIP channels and inbound call control.
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Civica UK Limited
Civica's Cirrus Cloud Omni Contact Centre (CCaaS) service provides an enterprise class, hosted solution on a pay-as-you-use basis that delivers a comprehensive virtual contact centre application capability. Services include omni (voice, email, messaging, social, chatbot and video), Microsoft Teams Integration, workforce optimisation (WFM), speech recognition/analytics, translation, call recording and more.
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Civica UK Limited
Our Inbound delivers ‘inbound’ calls from an advertised number of choice (01/02/03/08 - including existing numbers) forwarded to a destination telephone number of choice, regardless of location or device. The platform offers multiple cloud call control features managed through web or app interfaces including; call-queuing and auto attendant / IVR
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Civica UK Limited
Cloud Direct Routing for MS Teams provides the 'dial tone' functionality to your Teams tenancy in a 100% Cloud provided solution. Without this functionality Teams is an internal collaboration tool, with Direct Routing you are able to make and receive external PSTN calls and decommission costly on premise PBXs.
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Civica UK Limited
Gamma's Horizon Collaborate is a hosted UCaaS Platform providing features such as; voice/video conferencing, IM, presence, desktop and file sharing, integration with CRMs and IP telephony (VoIP). Operated through handsets, mobile or desktop apps. Web/App interfaces allow realtime access and changes to the many features available on a user basis.
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4net Technologies Ltd
FourNet offers Unified Communications and SIP services from world leading application providers, including: Microsoft (Teams Direct Routing), Avaya, RingCentral, Gamma, BT Wholesale, Tiger, Ribbon, AudioCodes and others.
Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.
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4net Technologies Ltd
FourNet offers omni-channel contact centre services from RIngCentral; this is an ideal service for Buyers who need to improve agent performance and increase client satisfaction; the service integrates contact centre, workforce engagement management (WEM), and unified communications into a single suite to applications which simplify management, offering excellent user/client experiences.
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4net Technologies Ltd
FourNet's Content Guru’s storm® contact centre services enable clients and agents to interact across any channel with the same level of functionality, reporting and routing; storm offers a single, blended queue across every channel of communication for the contact centre, enabling true omni-channel service delivery and complete end-to-end customer journeys.
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4net Technologies Ltd
FourNet's NICE InContact CXOne contact centre service is a leading customer experience platform; providing routing, analytics, workforce optimisation, automation and AI from a single application; CXOne offers excellent user/client experiences, delivering smarter and faster contact centres working with swifter agent onboarding, enhanced metrics, performance, and retention.
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4net Technologies Ltd
FourNet's Avaya OneCloud CCaaS makes it easy to connect everything (voice, video, chat, messaging, and more) to deliver effortless experiences for clients and employees at every touchpoint; it brings together teams, resources, and insights to maximize contact centre performance and experiences; with a complete end-to-end customer journeys.
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4net Technologies Ltd
FourNet offers omni-channel contact centre services from world leading application providers, including: Avaya, NICE, Content Guru, RIngCentral, Enghouse, Anywhere365, Calabrio, Verint, Sycurio (Semafone), PCI PAL and others.
Our services can be delivered via a number of hosting options, private, public and hybrid cloud and integrated with Microsoft, Amazon and Google.
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4net Technologies Ltd
FourNet's Microsoft Teams omni-channel contact centre service is part of our Microsoft Connect, Extend and Power offering; incorporating: NICE, Content Guru, Enghouse, Anywhere365, Calabrio, Verint, Sycurio (Semafone), PCI PAL and others.
Our services can be delivered via a number of hosting options, private, public and hybrid cloud.
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4net Technologies Ltd
FourNet offers Microsoft Teams Direct Routing Unified Communications and SIP services from world leading application providers, including: Microsoft, RingCentral, Gamma, BT Wholesale, Tiger, Ribbon, AudioCodes and others.
Our services can be delivered via a number of hosting options, private, public and hybrid cloud.
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4net Technologies Ltd
FourNet offers omni-channel contact centre services from Enghouse Interactive, designed to ensure successful and effortless customer interactions, the suite of solutions includes multichannel contact centre, self-service, attendant operator consoles and workforce optimisation, offering a fully featured solution from a single vendor, which simplifies management, offering excellent user/client experiences.
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4net Technologies Ltd
FourNet offers omni-channel contact centre services from Anywhere365, fully integrated into Microsoft Teams, improving agent performance and increasing client satisfaction; the service integrates contact centre, workforce engagement management (WEM), and unified communications into a single suite to applications which simplify management, offering excellent user/client experiences.