Cloudera, Inc.

Cloudera Data Platform - Private Cloud Data Services

CDP Private Cloud Data Services is an integrated data platform that is easy to deploy, manage, and use. By simplifying operations, CDP reduces the time to onboard new use cases across the organization. It autoscales workloads for more cost-effective use of infrastructure.

Features

  • Self-service Data Warehouse
  • Self-service Data Engineering
  • Self-service Machine Learning
  • Deploy custom Workload Clusters
  • Shared Data Experience (SDX)
  • Private Cloud with hybrid integration with Public Cloud
  • Workload management and hybrid data replication
  • Scale analytics to exabytes of data
  • High Concurrency, Low Latency
  • Modern container based experiences

Benefits

  • Scalable and elastic for cost optimisation and reduction
  • Easy to use experiences
  • Process vast volumes of data for less cost
  • Reduces the load on Development and Operations
  • Helps migrate workloads to the cloud
  • Shared and collaborative data catalogs
  • Resource isolation for improved SLAs
  • Fast time to value with deployment in minutes
  • Reduces the load on Operations and Development
  • Compatible with a wide range of end-user tools

Pricing

£0.02 an instance an hour

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at junderhill@cloudera.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 0 4 3 4 6 0 9 6 7 6 3 4 0 9

Contact

Cloudera, Inc. James Underhill
Telephone: 07813563926
Email: junderhill@cloudera.com

Service scope

Service constraints
CDP Private Cloud Data Services required a supported version of a Kubernetes container service. Current support includes Red Hat Openshift and Cloudera’s Embedded Container Services (ECS). Please review the installation dependencies for more information.

CDP Private Cloud does require the deployment of a CDP Private Cloud Base instance to manage the control-plane and shared services (SDX).
System requirements
  • Supported Kubernetes Container Service
  • Deployment of Cloudera Data Platform Private Cloud Base

User support

Email or online ticketing support
Email or online ticketing
Support response times
We provide 24/7 email and online support as part of our subscription
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Support response times
24 x 7 Support Subscription
S1, within 1 hour, updates every 4 hours
S2, within 2 hours, updates every day
S3, within 8 hours, updates every 3 days
S4, within 24 hours
Support available to third parties
Yes

Onboarding and offboarding

Getting started
We have comprehensive documentation online.

We offer a telephone based on-boarding session for new customers.

Cloudera offers an Altus Direct option where customers can self subscribe and provision.

On-site support is available as a paid Professional Services Engagement.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Customer data that is processed by CDP resides within the Customers own Private Cloud Environment. The customer always has full access to the data and associated logging information, and this is maintained in block storage.

When a customer is off-boarded their account information and metadata about the service is covered under our standard Terms and Conditions and Privacy Policy.

Cloudera does not store any personal data. However, Cloudera does store certain operational data (diagnostic bundles, telemetry data, support cases, and even configuration data between clients. Everything is stored in a multi-tenant environment with software controls in place to create separation between clients.
End-of-contract process
The customer has the option of closing their account and at this stage access to CDP will be removed.

Cloudera does not store any personal data. However, Cloudera does store certain operational data (diagnostic bundles, telemetry data, support cases, and even configuration data between clients. Everything is stored in a multi-tenant environment with software controls in place to create separation between clients.

Using the service

Web browser interface
Yes
Using the web interface
The primary user interfaces are browser based.

Administrators can setup the service, configure Cloud resources, environments and user roles.

Altus Users can configure clusters, manage the lifecycle of clusters, run jobs and analyse workloads.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Cloudera undertakes Accessibility testing and incrementally improves accessibility at each release. While we have not yet achieved EN 301 549 Cloudera is committed to continual improvement toward these standards.
Web interface accessibility testing
Cloudera contracts an independant 3rd party to test and advise on gaps in accessibility.
API
Yes
What users can and can't do using the API
The API provides the same capabilities as the Web UI.
The API is provided as an SDK for Java.
API automation tools
  • Ansible
  • OpenStack
  • Puppet
  • Other
Other API automation tools
  • OpenShift
  • Integrated CLI
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • Other
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • MacOS
Using the command line interface
The CLI provides the same capabilities as the Web UI.

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
All private cloud resources remain under the control and management of the customer.
Usage notifications
Yes
Usage reporting
  • API
  • Email

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • Number of active instances
  • Other
Other metrics
Workload Analytics
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
For in-place protection of data being processed we utilise the 3rd party encryption options for (Amazon Web Services) S3, Microsoft Azure (ADLS), and Google Cloud Platform (GCS)
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Data can be backed up to Cloud Storage
  • Metadata is backed up as part of the service
Backup controls
Customers have full control over their data and backup strategy. Services are included to enable and carry out backup to Cloud Storage service.
Service metadata is backed up by Cloudera and this process is fully automated as part of the service.
Cloudera CDP data is backed up daily.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
We run the provisioning system for customers to create/configure/terminate clusters and submit jobs. The Altus service will have high up-time and will be monitored by an on-call SRE team.
Approach to resilience
Uses distributed CDN, further information available on request.
Outage reporting
We provide a public dashboard via a separate service that shows times of disruption, outage and performance against SLAs.

Identity and authentication

User authentication
Public key authentication (including by TLS client certificate)
Access restrictions in management interfaces and support channels
Cloudera uses a SSO framework. All customers need to be registered with Cloudera in order to access management interfaces and support channels.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
Yes
Any other security certifications
  • SOC 2 Type II Certified
  • ISO27001

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Cloudera aligns to SOC2, GDPR, CCPA and EU-US Privacy Shield.
Please refer to the service definition document.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Cloudera aligns to SOC2 and SO27001 industry standards.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Cloudera has a well defined set of policies of implementing patches in a safe manner, releasing IT security paches in a timely manner, and conducting thorough vulnerability scans. For all software running within the customer's environment (including CDP Public Cloud environments), we communicate the availability of these patches (via TSBs) in a timely manner so that our customers can install these patches as needed. For Cloudera's cloud service endpoints running in Cloudera's environment, we install these patches directly.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Cloudera has a well defined set of policies of implementing patches in a safe manner, releasing IT security paches in a timely manner, and conducting thorough vulnerability scans. For all software running within the customer's environment (including CDP Public Cloud environments), we communicate the availability of these patches (via TSBs) in a timely manner so that our customers can install these patches as needed. For Cloudera's cloud service endpoints running in Cloudera's environment, we install these patches directly.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Cloudera has a well defined set of policies of implementing patches in a safe manner, releasing IT security paches in a timely manner, and conducting thorough vulnerability scans. For all software running within the customer's environment (including CDP Public Cloud environments), we communicate the availability of these patches (via TSBs) in a timely manner so that our customers can install these patches as needed. For Cloudera's cloud service endpoints running in Cloudera's environment, we install these patches directly.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Third-party
Third-party virtualisation provider
Amazon Web Services or Microsoft Azure
How shared infrastructure is kept separate
Please refer to the 3rd party for options in isolating resources and selecting shared or dedicated resources.

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
We do not run our services in our own data centre. We use a mix of public cloud providers including AWS and Azure and would defer to their energy-efficiency statements.

Social Value

Fighting climate change

Fighting climate change

Cloudera is committed to reducing our carbon emissions and achieving net zero as an organisation as demonstrated by our Carbon Reduction Plan;

https://www.cloudera.com/content/dam/www/legal/cloudera-carbon-reduction-plan.pdf

Furthermore, Cloudera provide advice, guidance and an operational platform for our clients to reduce their own carbon emissions - Clpudera provide a hybrid data platform which allows users to locate their data and workloads in an environment of their choice, whether on premise, public cloud or private cloud - Or a combination of these. Through this hybrid data platform customers can automatically cease public cloud compute when a workload or query is complete therefore reducing the carbon emissions which would otherwise have been generated by the machine/instance being left idle without workloads upon it.

Cloudera is committed to providing this best practice across our clients, whether public or private sector in order to reduce the carbon footprint of the IT sector as a whole.
Covid-19 recovery

Covid-19 recovery

Cloudera is committed to providing support, guidance and a safe environment for workers, contractors and clients in the recovery from Covid-19.

Cloudera has, for many years, provided an extensive apprenticeship and internship programme, targeted at individuals who may not traditionally apply or be exposed to employment in the IT sector. Cloudera University has and does provide extensive training and educational courses, free of charge, to users who select them. Cloudera also provides outreach and mentorship programmes through Universities across the Globe. It is our mission to train, develop and educate the next generation of IT professionals, including those who have been materially affected by the Covid-19 pandemic.

As an organisation, Cloudera is committed to provide a hybrid model of working in the Post-Covid-19 world - All employees are free to choose their place of work, whether from an office or from home, or a mixture of both. All our offices are operated at a reduced capacity, with inbuilt social distancing measures, and cleaned regularly to avoid contamination.

Cloudera also provides extensive and continually updated resources regarding employees mental health - Examples of this include weekly “Mental Health Awareness” sessions and drop-in facilities with trained mental health professionals.

For our clients, Cloudera provides an enterprise hybrid data platform which allows users to collaborate and work together, in a secure manner, wherever they are in the world, without having to be in the same location. Operating in a hybrid fashion, customers can work from wherever they feel comfortable, without the need for further security or governance controls as these are an inbuilt part of our solution.
Tackling economic inequality

Tackling economic inequality

Cloudera has, for many years, provided an extensive apprenticeship and internship programme, targeted at individuals who may not traditionally apply or be exposed to employment in the IT sector. Cloudera University has and does provide extensive training and educational courses, free of charge, to users who select them. Cloudera also provides outreach and mentorship programmes through Universities across the Globe. It is our mission to train, develop and educate the next generation of IT professionals, including those who have been materially affected by the Covid-19 pandemic.

Cloudera provides a Data Platform which can be configured and made available within a matter of minutes - in this way we help small and medium sized organisations to truly realise the value of their data and enable them to compete with large enterprises.

Cloudera also place a significant emphasis on knowledge transfer as part of our services - in this, we seek to train and educate our clients to the point where they become almost completely self-sufficient in the operation of our product lines and are left able to re-use these skills in other areas or in other employment. As part of this, customers are able to work towards a recognised certification in a number of different subject areas which can then be used in the future.
Equal opportunity

Equal opportunity

Cloudera is committed to eliminating modern slavery and human trafficking both for our organisation and our supply chain as demonstrated by our Modern Slavery and Human Traficking Statement;

https://www.cloudera.com/content/dam/www/legal/Cloudera-Modern-Slavery-and-Human-Trafficking-Statement-FY-2021.pdf

We are also committed to providing a basis for individuals from disadvantaged or minority groups to gain employment, develop new skills and then be promoted to more senior roles. Cloudera’s HR Director (at Board level) now has the stated responsibility to increase further the proportion of under-represented groups (whether that be by age, race, sex etc) to achieve equality and will continue to not only report on progress but to further direct resources where they are needed to ensure this parity.
Wellbeing

Wellbeing

Cloudera is committed to providing support, guidance and a safe environment for workers, contractors and clients in the support of physical and mental wellbeing.

Cloudera has, for many years, provided an extensive apprenticeship and internship programme, targeted at individuals who may not traditionally apply or be exposed to employment in the IT sector. Cloudera University has and does provide extensive training and educational courses, free of charge, to users who select them. Cloudera also provides outreach and mentorship programmes through Universities across the Globe. It is our mission to train, develop and educate the next generation of IT professionals, including those who have been materially affected by the Covid-19 pandemic.

As an organisation, Cloudera is committed to provide a hybrid model of working in the Post-Covid-19 world - All employees are free to choose their place of work, whether from an office or from home, or a mixture of both. All our offices are operated at a reduced capacity, with inbuilt social distancing measures, and cleaned regularly to avoid contamination.

Cloudera also provides extensive and continually updated resources regarding employees mental health - Examples of this include weekly “Mental Health Awareness” sessions and drop-in facilities with trained mental health professionals.

Pricing

Price
£0.02 an instance an hour
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Customers have access to Altus for a limited time period. The trial includes resource limits. All functionality is included in the trial period.
Link to free trial
https://www.cloudera.com/products/altus.html

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at junderhill@cloudera.com. Tell them what format you need. It will help if you say what assistive technology you use.