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Fujitsu Services Limited

Oracle Database as a Service

Fujitsu provide fully managed Oracle database administration on cloud. Outsourcing to clients of all sizes in a range of industry sectors.

We make it easy for you by managing the ability to create, manage & administer a database with a few clicks.

Features

  • Scalable approach to meet your needs and entitlements
  • Prepare plan for database administration and define Backup strategy
  • Proactive capacity planning and sizing
  • Bring your existing data, configurations and customisations
  • Reliable, experienced technical application support service
  • Migration, includes same platform or cross platform migration
  • Cloud platform in UK Datacentre
  • Tune performance of database to get the optimum throughput
  • Dual site disaster recovery available
  • Variety of connection methods available

Benefits

  • Cloud implementations with shorter lifecycles than traditional on-premise installations
  • Allows you to focus on core business tasks
  • Leverage OPEX commercial model
  • Modular approach ensures pay for only what you need
  • Cost effective, reliable, technical support service
  • Retain your own application expertise and user support
  • Choice of product support options
  • Resilient and scalable platform
  • UK Public Sector ICT Specialist provision

Pricing

£10,000 a unit a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

1 0 5 6 0 1 4 9 4 0 7 1 0 7 0

Contact

Fujitsu Services Limited Sam Skinner
Telephone: 07867829234
Email: government.frameworks@fujitsu.com

Service scope

Service constraints
See https://cloud.oracle.com/home to determine applicable constraints based on buyers requirements.
System requirements
  • https://cloud.oracle.com/home
  • https://docs.oracle.com/en/cloud/get-started/subscriptions-cloud/csgsg/web-browser-requirements.html

User support

Email or online ticketing support
Email or online ticketing
Support response times
See https://www.oracle.com/corporate/contracts/cloud-services/hosting-delivery-policies.html for information on response times
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
Cosmetic/component failure or malfunction causing virtually no impact on the client’s ability to operate significant business processes or production. Most of these errors are handled through the Web chat.
Onsite support
Yes, at extra cost
Support levels
See https://www.oracle.com/corporate/contracts/cloud-services/hosting-delivery-policies.html for information on service levels
Support available to third parties
No

Onboarding and offboarding

Getting started
See https://www.oracle.com/corporate/contracts/cloud-services/service-descriptions.html for descriptions of all of the Oracle Cloud servcies
Service documentation
Yes
Documentation formats
  • HTML
  • Other
Other documentation formats
Online videos and interactive learning portals
End-of-contract data extraction
Customer are able to remove their data at any time through the same means they uploaded.
End-of-contract process
On termination of service customer data will be available for collection purposes only for a period as set out in the service termination details.

See https://www.oracle.com/assets/paas-iaas-public-cloud-2140609.pdf for specific details

Using the service

Web browser interface
Yes
Using the web interface
Manage and deploy services via the Oracle Cloud Portal.
Web interface accessibility standard
WCAG 2.1 AAA
Web interface accessibility testing
Not Applicable
API
Yes
What users can and can't do using the API
API's are available for the Oracle Cloud to provide user functionality or programmatic control of the Oracle Cloud environment.

See https://apicatalog.oraclecloud.com/ui/
API automation tools
  • Ansible
  • Chef
  • SaltStack
  • Terraform
  • Puppet
API documentation
Yes
API documentation formats
HTML
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface
The Oracle Command Line Interface (CLI) is a small footprint tool that you can use on its own or with the Console to complete Oracle Cloud Infrastructure tasks

See https://docs.cloud.oracle.com/iaas/Content/API/Concepts/cliconcepts.htm

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Oracle Cloud represents a hyper-scale public cloud service, as such the environments are over sized and actively monitored to ensure there is no degradation in service.

See https://cloud.oracle.com/iaas/architecture
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Oracle

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
Under User Control
Backup controls
Under User Control
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
Users can recover backups themselves, for example through a web interface

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
See https://www.oracle.com/corporate/contracts/cloud-services/hosting-delivery-policies.html for information Guaranteed Availability
Approach to resilience
See https://www.oracle.com/corporate/contracts/cloud-services/hosting-delivery-policies.html for information on Oracles approach to resilience
Outage reporting
Please see https://ocistatus.oraclecloud.com/ for Oracle Cloud Health

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Other user authentication
Oracle Cloud Infrastructure Identity and Access Management (IAM) lets you control who has access to your cloud resources. You can control what type of access a group of users have and to which specific resources.

See https://docs.cloud.oracle.com/iaas/Content/Identity/Concepts/overview.htm
Access restrictions in management interfaces and support channels
Management access is restricted to secure VPN only. This requires a pre shared key and a username/password combination. A separate login is then required to access the particular login and will use key authentication where necessary. Lastly even over the VPN only specific management ports are allowed through the tunnel and firewall.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Bureau Veritas
ISO/IEC 27001 accreditation date
06/01/2022
What the ISO/IEC 27001 doesn’t cover
See https://cloud.oracle.com/en_US/cloud-compliance
ISO 28000:2007 certification
Yes
Who accredited the ISO 28000:2007
NA
ISO 28000:2007 accreditation date
NA
What the ISO 28000:2007 doesn’t cover
NA
CSA STAR certification
Yes
CSA STAR accreditation date
NA
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
NA
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
See https://cloud.oracle.com/cloud-compliance for list of standards
Information security policies and processes
Not applicable

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Oracle Cloud Operations performs changes to cloud hardware infrastructure, operating software, product software, and supporting application software that is provided by Oracle as part of the Oracle Cloud Services, to maintain operational stability, availability, security, performance, and currency of the Oracle Cloud Services. Oracle follows formal change management procedures to review, test, and approve changes prior to application in the production service.

See http://www.oracle.com/us/corporate/contracts/ocloud-hosting-delivery-policies-3089853.pdf
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Oracle regularly performs penetration and vulnerability testing and security assessments against the Oracle cloud infrastructure, platforms, and applications. These tests are intended to validate and improve the overall security of Oracle Cloud Services.

See https://docs.cloud.oracle.com/iaas/Content/Security/Concepts/security_testing-policy.htm
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Oracle have automated mechanisms to log various security-relevant events (for example, API calls and network events) in the infrastructure, and monitor the logs for anomalous behaviour. Alerts generated by monitoring mechanisms are tracked and triaged by the security team

See https://docs.cloud.oracle.com/iaas/Content/Security/Concepts/security_overview.htm
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Oracle Global Information Security (GIS) defines roles and responsibilities for the incident response teams embedded within the Lines of Business (LoBs). All LoBs must comply with GIS incident response guidance about detecting events and timely corrective actions. Corporate requirements for LoB incident-response programs and operational teams are defined per incident type:
Validating that an incident has occurred
Communicating with relevant parties and notifications
Preserving evidence
Documenting an incident itself and related response activities
Containing an incident
Eradicating an incident
Escalating an incident

See https://www.oracle.com/corporate/security-practices/assurance/vulnerability/reporting.html for users process for reporting security incidents

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Oracle VM
How shared infrastructure is kept separate
Customer isolation that allows you to deploy your application and data assets in an environment that commits full isolation from other tenants and Oracle’s staff, as well as between the same tenant’s workloads

See https://docs.cloud.oracle.com/iaas/Content/Security/Concepts/security_guide.htm

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
The Strategic Fujitsu Datacentres are registered “participants” in the EU Code of Conduct for datacentres, complying with their energy efficiency guidelines conforming to ISO50001 Energy Management. The Supplier’s infrastructure planners have used optimal layouts, as determined by the EU Code of Conduct to build the service within these datacentres.

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Covid-19 recovery

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Tackling economic inequality

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Equal opportunity

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Wellbeing

Fujitsu operates a Dual Delivery approach to Social Value (SV). Our Responsible Business Programme, developed on the principles of the Public Sector (SV Act 2013) delivers our corporate employee and community programme. Running parallel to the corporate programme, we deliver bespoke client-facing SV programmes within each call off contract. Programmes are fully aligned to the requirements of PPN06/20. Using our co-creation process, we undertake both local and national initiatives, jointly developed with clients and partners, that ensure Economic, Social and Environmental benefit to communities.

Pricing

Price
£10,000 a unit a month
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at government.frameworks@fujitsu.com. Tell them what format you need. It will help if you say what assistive technology you use.