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New Company Services Ltd

Bedrock Analytics (Healthcare)

Bedrock Analytics is a premier reporting platform based on Tableau Desktop and Tableau Server.

Available to Bedrock Data Warehouse Clients.

Ultra high-performance in-memory data-server underpins Tableau server to present extremely large datasets in real-time for organisation-wide intelligence at any scale.


  • Powerful Analytics Engine based on Tableau
  • Pre Built NHS models
  • Fully Fledged reporting tool, powered by Tableau
  • KPI/Dashboard Library, providing an extensive library of prebuilt indicators/dashboards


  • Create reports quickly with a familiar Tableau interface
  • Use pre-built reports and templates


£0 to £50,000 a unit a year

  • Education pricing available
  • Free trial available

Service documents

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If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.


G-Cloud 13

Service ID

1 0 9 4 8 9 2 2 7 2 1 6 3 6 6


New Company Services Ltd Zoe Dronfield
Telephone: +447779029737

Service scope

Service constraints
No known constraints.
System requirements
  • Any modern browser
  • Windows or Mac for desktop client

User support

Email or online ticketing support
Email or online ticketing
Support response times
We aim to acknowledge receipt of support requests within one working day unless the request is for a Priority 1 (Critical) in which case we will agree a mutual agreeable response time. Please contact us directly for further information by email: or call 07947809620.
Weekend response times are as standard as per weekdays unless agreed otherwise.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Onsite support
Support levels
We provide a standard Service Level Agreement to all our customers. In addition, we provide 24/7 Service Levels and custom Service Levels as required. Please contact us directly for further information by email: or call 07947809620.
Support available to third parties

Onboarding and offboarding

Getting started
Typically Bedrock is implanted in collaboration with the customer. Assistance involve the following:
- Knowledge Transfer
- Onsite Training
- Web based Training
- Documentation
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Bedrock included the ability to extract all data held into standard flat file formats.
End-of-contract process
All services including the extraction of data are included in the contract price.

Using the service

Web browser interface
Using the web interface
Bedrock Analytics is web based for consumption by end users, reports can be viewed edited and even created.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Will meet standards shortly
Web interface accessibility testing
Run through a set of standard tests
What users can and can't do using the API
Metadata Management provides information of any existing fields in the DW. Users can update the metadata to decide which type of Trust they are and which data structure they use.
API automation tools
Other API automation tools
  • Bedrock Monitoring API (monitor load processes)
  • Pathway Management APIs (patient pathway information)
  • A&E Breach Alerts API (notifies of any A&E Breaches)
  • KPI Sandbox API (notifications for KPI alerts)
API documentation
API documentation formats
  • HTML
  • PDF
  • Other
Command line interface


Scaling available
Scaling type
  • Automatic
  • Manual
Independence of resources
Our service is over provisioned based on peak throughput. In addition to this QOS mechanisms are in place.

Depending on tier, clients will get dedicated resource.
Usage notifications
Usage reporting
  • API
  • Email
  • SMS
  • Other


Infrastructure or application metrics
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Bonded fibre optic connections
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
System can be configured to be available during core business hours or to be highly available. 99.99% uptime. In the event of a failure a recovery operation will be conducted. Service credits are used where a refund is required.
Approach to resilience
Our services are split across multiple data centres.
Outage reporting
Email and System Alerts.

Identity and authentication

User authentication
2-factor authentication
Access restrictions in management interfaces and support channels
There is a robust security process, administrators cannot access data
Access restriction testing frequency
At least every 6 months
Management access authentication
2-factor authentication
Devices users manage the service through
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Data Security & Information Governance Training

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
We are experienced in implementing Change Management Software as standard across all software implementations allowing us to track changes to all artefacts including requirements/code.
This covers two important aspects:
Managing changes to the DW using software tools (e.g. Jira) and Dev OPS backed by source control
Implementing/approving changes using an existing Change Approval Board.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Threats are continuously monitored using a variety of tools and techniques.

1) Sophisticated Network Monitoring
2) Virus/Threat Scanning
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
A commercial SIEM tool is used and monitored 24x7
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Our environment uses a commercial solution (Manageengine) to manage incidents.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Who implements virtualisation
Virtualisation technologies used
How shared infrastructure is kept separate
Network segregation is implemented by creating virtual datacentres for each client.

Energy efficiency

Energy-efficient datacentres
Description of energy efficient datacentres
Our data centres use modern up to date equipment in every aspect:
- Modern servers and storage
- Efficient cooling with hot/cold isle
- High density

Social Value

Fighting climate change

Fighting climate change

We are a green organisation and actively encourage employees, customers and our counterparts to support environmental protection and improvement.
Covid-19 recovery

Covid-19 recovery

Covid-19 recovery
Social Value is an integral part of Business Life, more so now than ever before. We as an organisation are committed to aiding the recovery from the impact of COVID-19. We do this by providing employment, re-training and return to work initiatives. We understand that COVID-19 has impacted all lives and livelihoods and have supported and continue to support employees that have been affected and those that are shielding. We have adopted a different way of working to ensure the safety and well-being of our employees, we have embraced all technologies possible to aid remote and virtual office working and have embraced the new normal. This has been a difficult change and transition and have supported employees continuously through this transition and continue to do so.
Tackling economic inequality

Tackling economic inequality

Economic Inequality is still very much ripe in todays world. We are a small but growing organisation and tackle economic inequality by creating business growth, new jobs and new skills. We operate our business both locally and nationally in the UK, this allows us to provide employment and training opportunities across high growth sectors providing opportunities to bridge any skills gaps.
Equal opportunity

Equal opportunity

We are an equal opportunity provider and embrace diversity via our Equal Opportunities Recruitment Policy. We offer advice and support for all types of disabilities and ensure we can provide training programmes relative to specific needs such as visual impairment etc.


We are committed to improving and promoting the Health and Well-being of our workforce. We do this by adopting a simple but effective Employee Health and Wellbeing Strategy utilising the Employee Health and Well-being Portal, advisory services and in-house activities both to aid mental and physical well-being. The benefits derived by the employees include Improved Productivity, Decreases Absenteeism, Improved Engagement and Higher Employee Retention. The Health and Well-being of our employees is of the utmost importance.


£0 to £50,000 a unit a year
Discount for educational organisations
Free trial available
Description of free trial
Proof of Concepts(PoC) are available on request.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.