Geode Networks Ltd


We’ll provide ongoing management of your Silver-Peak SD-WAN solution along with our best practice advice and recommendations. Our SD-WAN vendor-accredited engineers will continue to help match the latest SD-WAN capabilities to your needs. This means we’re well positioned to contribute to your future network architecture ideas.


  • Reduce MPLS WAN Costs
  • Consolidate SD-WAN and WAN Optimisation into one service
  • Improve SaaS Performance
  • Simplify WAN Administration with centralized configuration & management
  • Subscription based SD-WAN
  • Path conditioning providing MPLS performance across the public internet
  • Service Chaining with 3rd Party Security solutions
  • 24x7 Co-Managed Solution giving the customer access.
  • 24x7 Service Desk located in the UK, US, AUS


  • Solution is independent of the underlying circuits
  • Path Selection allowing the use of multiple cheaper circuits
  • Boosts application performance combating latency
  • Uptime improved by automatically routing traffic to the best path
  • Co-Managed Service enabling customer visibility and control
  • Zero Touch provisioning enabling improved site deployment time
  • Customer Portal to access reports and log tickets
  • Accelerate deployment by benefitting from our experience and agility .


£736 a device

Service documents

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G-Cloud 13

Service ID

1 1 8 9 2 0 4 0 1 5 6 3 0 9 3


Geode Networks Ltd Marc Sollars
Telephone: 01189 838620

Service scope

Service constraints
Initial discussions would highlight the customers network infrastructure and any considerations to be made available at that time.
System requirements
Underlying circuits are required for connectivity

User support

Email or online ticketing support
Email or online ticketing
Support response times
PRIORITY 1 - CRITICAL - We’ll respond to a Priority 1 incident within one hour, our most urgent response time

PRIORITY 2 - HIGH IMPACT DISRUPTION - We’ll respond within four hours following receipt of a P2 incident.

PRIORITY 3 - MINOR IMPACT DISRUPTION - We’ll respond within eight hours following the receipt of a P3 incident.

PRIORITY 4 – INFORMATIONAL REQUEST - We’ll respond to you within 24 hours following the receipt of a P4 request.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Onsite support
Yes, at extra cost
Support levels
From our follow-the-sun Network Operations Centres (NOCs) in the UK, USA and Australia, we’ll monitor and alert you when errors occur based on SNMP alarms:

We also have the capability to monitor and alert on end user and application Quality of Experience as an add-on option, based on the following criteria:
• User-Specific Quality of Experience
• User Quality of Experience Averages by Site, Region, Country (Or Custom)
• Application-Specific Quality of Experience
• Application Quality of Experience Averages by Site, Region, Country (Or Custom)
• Quality of Experience Pre- & Post- SD-WAN Change

To ensure our Co-Managed and Managed Services meet your Silver Peak SD-WAN needs, we underpin our service with multiple Service Level Agreements (SLAs). Both services include Standard SLAs. Our
Managed Service also includes the option for Custom SLAs.
Support available to third parties

Onboarding and offboarding

Getting started
Prior to Service Enablement, we’ll arrange a PreService Workshop with you to confirm each other’s understanding of the scope of our CoManaged or Managed Service and collect the measures we’ll need to be able to provide you with a detailed project plan. This includes things
like application priorities, device locations, VPN information and expected timescales.

You can expect our Service Enablement process to cover a period of approximately 4 weeks to allow time for Service Handbook preparation, VPN installation and set up of our monitoring system. Service Enablement carries a one-off cost, and our Co-Managed and Managed Services are charged as a predictable, monthly recurring cost.

If you’d like to get started and schedule a Pre-Service Workshop
Service documentation
Documentation formats
  • PDF
  • Other
Other documentation formats
Microsoft Office Documents
End-of-contract data extraction
Once the contract ends all data will be collated and returned in a pre-agreed format.
End-of-contract process
Service will cease at the end of the contract term, All customer data will be returned in a pre-agreed format

Using the service

Web browser interface
Using the web interface
Users are able to login to our Portal, view reports, dashboards and log tickets. As part of the Co-Managed service the customer also has access to the central management Orchestrator.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Users are able to login to our Portal via a HTTPS connection.
Web interface accessibility testing
User testing has been completed
Command line interface


Scaling available
Independence of resources
The SD-WAN Architecture is provided as a single tenant system, as such the performance is not affected by other users.
Usage notifications
Usage reporting
  • Email
  • Other


Infrastructure or application metrics
Metrics types
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
What’s backed up
Configuration settings of the SD-WAN Network
Backup controls
The Service includes regular backups of the SD-WAN Network,
Datacentre setup
Single datacentre with multiple copies
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
IPsec or TLS VPN gateway
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The service levels are provided in our Service Description
Approach to resilience
Resiliency is dependant on the scope of the service agreed
Outage reporting
Email Alerts

Identity and authentication

User authentication
Username or password
Access restrictions in management interfaces and support channels
Access to the system is via a Role Based Access Control, dependant on the level required within the service access will be provided to the end user.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
No audit information available
Access to supplier activity audit information
No audit information available
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
  • Geode parent company Teneo Ltd working towards Cyber Essentials
  • Geode parent company certified with ISO27001

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Geode Services parent company is certified under ISO 27001, this then is adopted by all subsidiaries.
Information security policies and processes
Teneo Ltd and its subsidiaries have e security policy and sub policies covering areas such as:
Access Control
Change Management
Password Policy Management
Information transfer

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The Geode NOC will make changes to the managed appliances based on the change processes and procedures agreed with you and described in the Customer Handbook. Under the standard Co-Managed Service offering configuration changes are limited to those resulting from support cases where they are part of fault resolution.

CUSTOMER has the option to add unlimited change management for all none corrective changes (to their service or Geode can perform changes as required via a separate Statement of Work.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Geode will upgrade the software on all managed appliances on an agreed schedule with you, handled through the change management process. We will advise you when a new version of software is available, that we feel is stable and would recommend for general deployment
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
This is described within the Service definition document
Incident management type
Supplier-defined controls
Incident management approach
Geode will detect and declare all incidents that arise within the scope of the solution, at the network level based on the alert conditions defined in the Statement of Work and/or Customer Handbook.

Time To Notification TTN is defined as the time taken for Teneo to notify the customer to an alert raised from the tools monitoring. Alerts can be raised to Teneo via the following methods – phone call, e-mail, direct into a ticketing system or text message (please refer to the Customer Handbook for agreed processes).

Secure development

Approach to secure software development best practice
Supplier-defined process

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Who implements virtualisation
Third-party virtualisation provider
Silver-Peak / AWS
How shared infrastructure is kept separate
We utilise the Silver-Peak Orchestrator as a Service to provide Orchestration services, this is hosted within AWS with single tenancy operation.

Energy efficiency

Energy-efficient datacentres
Description of energy efficient datacentres
The services are hosted within AWS data centres

Social Value

Tackling economic inequality

Tackling economic inequality

Our Corporate Social Responsibility initiatives reflect our mission of opening minds to new possibilities, and create opportunities for the local and global communities within which we work.

In partnering with Teneo, you in turn help to support these initiatives. Our growth is spurred on by a passion to make a difference in the world – we know that the bigger we are, the more we can give back. It’s a goal that we all share as a team, and something we’ve always wanted to share more with you.

The real passion at Teneo is for investing in education projects that will help some of the poorest people in the world to escape a life of poverty.

The catalyst for this was a trip to Ethiopia by our CEO, Piers Carey, in 2011. Piers visited a school in Lalibela built by Plan International, which set off the train of thought that Teneo could make a difference in this area.

We typically undertake one major project per year and support that with numerous mid-sized or smaller projects.

Our work back at home includes supporting a number of local charities as well as sponsoring local sports teams and contributing to requests for sponsorships from colleagues, customers and partners.


£736 a device
Discount for educational organisations
Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.