Softcat Limited

Netapp - Cloud Volumes OnTap (Google Cloud Platform - GCP)

NetApp Cloud Volumes ONTAP®, the leading enterprise-grade storage management solution, delivers secure, proven storage management services ensuring consistent data across any cloud. This focuses on GCP.
https://cloud.netapp.com/ontap-cloud

Features

• "• Cloud_Support Services available for Ease of Integration
• Data Protection - With NetApp Snapshot™ technology
• Storage Efficiencies - Thin provisioning, data compression, and deduplication.
• Data Tiering - Automatically move infrequently-used data to object storage
• Cloning-Create writeable clone volumes instantly and with no capacity penalty
• Cloud Migration - With SnapMirror® replication technology
• Cloud Manager -UI/APIs for management, supporting hybrid & multi-cloud architectures
• Kubernetes Integration - For containerized workloads persistent storage

Benefits

• Provide High Availability for your cloud applications
• Reduce public cloud storage spend with NetApp CVO for GCP
• Multiple storage consumption models
• Cloud Support Services eases integration with private cloud
• Q deployed 100's of on premise deployments
• Cloud Provider Agnostic - Hyper Scale Choice, Specialist Cloud Aware
• Consistent Data Management across multiple clouds - One skill

£0.04 a gigabyte a month

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

124936089206526

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Service scope

• Service constraints: See : https://docs.netapp.com/us-en/cloud-volumes-ontap/reference_new_97.html
• System requirements: See : https://docs.netapp.com/us-en/cloud-volumes-ontap/reference_configs_gcp_97.html#byol-overview

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: See : https://www.netapp.com/us/media/software-support-plan-product-description.pdf
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: N/A
• Web chat accessibility testing: N/A
• Onsite support: Yes, at extra cost
• Support levels: Full details of NetApp support , Support Levels and On-Site offering can be found here: https://www.netapp.com/us/services/index.aspx
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: NetApp - All relevant onboarding documenatation can be found here : https://docs.netapp.com/us-en/cloud
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: NetApp - Ontap is a multi-cloud agnostic data management solution, data can be simply replicated to alternate cloud provider. In event client wishes to replace ontap, data can be replicated to a non Ontap data location.
• End-of-contract process: CVO allows data to be replicated to an on premise solution, once replicated data can be deleted and contract terminated

Using the service

• Web browser interface: Yes
• Using the web interface: Cloud Manager simplifies enterprise cloud storage management by providing cloud monitoring, administration and orchestration frontend for NetApp ONTAP storage systems on-premises and in the cloud. For more details including a free trial https://cloud.netapp.com/cloud-manager
• Web interface accessibility standard: None or don’t know
• How the web interface is accessible: Accessible via web interface. Further details and free trial available at https://cloud.netapp.com/cloud-manager
• Web interface accessibility testing: This Voluntary Product Accessibility Template (VPAT) provides guidance on the accessibility; characteristics of the NetApp ONTAP® Cloud : Full details can be found here : https://www.netapp.com/us/media/vpat-netapp-ontap-cloud.pdf
• API: Yes
• What users can and can't do using the API: OnCommand Cloud Manager includes REST APIs that enable software developers to automate the management of NetApp storage in the cloud. The Cloud Manager APIs enable you to perform operations on different types of resources. The resources are broadly categorized as follows:; ; Administrative resources; Used to set up and configure Cloud Manager; ; Auditing resources; Used to view details about Cloud Manager operations; ; Authentication resources; Used to authenticate with Cloud Manager so you can run API operations; ; Working environment resources; Used to deploy and manage working environments: single ONTAP Cloud systems, ONTAP Cloud HA configurations, and ONTAP clusters; ; More detail can be found here : https://library.netapp.com/ecmdocs/ECMLP2735474/html/index.html#_how_the_rest_apis_work
• API automation tools:
  • Ansible
  • Chef
  • OpenStack
  • Terraform
  • Puppet
  • Other
• Other API automation tools: WorkFlow automation (WFA)
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• Command line interface: Yes
• Command line interface compatibility: Other
• Using the command line interface: The ONTAP command-line interface (CLI) provides a command-based view of the management interface. You enter commands at the storage system prompt, and command results are displayed in text. A full description of the CLI capabilities can be found here: https://docs.netapp.com/ontap-9/index.jsp?topic=%2Fcom.netapp.doc.dot-cm-sag%2FGUID-DD81D296-184D-4779-8031-B24286D6CD52.html

Scaling

• Scaling available: Yes
• Scaling type:
  • Automatic
  • Manual
• Independence of resources: NetApp Service relies on GCP VM isolation techniques to ensure workloads are not affected by other users; within NetApp you can use storage quality of service (QoS) to guarantee that performance of critical workloads is not degraded by competing workloads
• Usage notifications: Yes
• Usage reporting: Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
  • Other
• Other metrics: See https://cloud.netapp.com/cloud-insights for more details of available statistics
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Netapp

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Cloud Volumes ONTAP supports the following encryption technologies: NetApp Volume Encryption (starting with Cloud Volumes ONTAP 9.5); ; Google Cloud Platform default encryption; ; https://docs.netapp.com/us-en/occm/concept_security.html
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • All / Any Data can be backed up.
  • Feature of multi_cloud data management is replication to any location
• Backup controls: Backups can be done via both manual and automated standard NetApp Back and recovery services.
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Users schedule backups through a web interface
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Customer environments are logically segregated to prevent users and customers from accessing resources not assigned to them. GCP gives customers ownership and control over their content by design through simple, but powerful tools that allow customers to determine how their content will be secured in transit.; GCP enables customers to open a secure, encrypted channel to GCP services using TLS/SSL, and/or IPsec or TLS VPN (if applicable), or other means of protection the customer wish to use.; API calls can be encrypted with TLS/SSL to maintain confidentiality; the GCP Console connection is encrypted with TLS.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: CVO is using GCP Compute, VPC and Cloud Storage as underlying infrastructure. Due to the rapidly evolving nature of GCP’s product offerings, SLAs are best reviewed directly on our website via the links below:; ; • GCP Compute SLA: https://cloud.google.com/compute/sla; • GCP GCS SLA: https://cloud.google.com/storage/sla
• Approach to resilience: =It relies on GCP's Compute and VPC technology and inherit it's properties
• Outage reporting: Public dashboard; personalised dashboard with API and events; configurable alerting (email / SMS / messaging)

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Management access is via a NetApp Cloud Central account, which is authenticated through an OpenID Provider (we use Auth0 as an identity hub). The application redirects the browser to Auth0, Auth0 authenticates the user and redirects the user to the app with an access_token in the hash fragment of the URI. NFS access: auth=SYS or KRB5; SMB access: Active Directory Kerberos; iSCSI: CHAP
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through: Dedicated device on a segregated network (providers own provision)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • FIPS-140-2, Common Criteria and DoDIN APL.
  • https://security.netapp.com/certs/

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: NetApp participates in Common Criteria, Federal Information Processing Standard 140-2 (FIPS 140-2) and the US Department of Defense Information Network Approved Products List (DoDIN APL) programs to demonstrate our ability to meet security controls.; ISO/IEC 27001 and ISO/IEC 15408; For further information check the below links:; https://security.netapp.com/certs/; https://mysupport.netapp.com/info/web/ECMP1138936.html
• Information security policies and processes: NetApp is committed to providing its customers with quality products that provide the security posture they require. In pursuit of a continued and supportive relationship, NetApp recognizes that the changing security and threat landscape requires PwC to seek information about NetApp’s Secure Development LifeCycle practices.; ; NetApp has a comprehensive secure development lifecycle program based on industry best practices which includes, security training, static analysis security testing (SAST), dynamic analysis security testing (DAST), vulnerability scanning, third-party penetration testing and other security practices. NetApp further incorporates certain security features such as encrypted data-at-rest and data-in-motion depending on the system. NetApp’s secure development lifecycle is a journey and continues to be rolled out to achieve maturity.; ; As part of the development, ONTAP executes various secure development lifecycle practices and determines corrective actions. SAST, DAST, Fuzzing and vulnerability scanning are performed with each release. Penetration testing is performed at least annually.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Azure has developed formal standard operating procedures (SOPs) governing the change management process. These SOPs cover both software development and hardware change and release management, and are consistent with established regulatory guidelines including ISO 27001, SOC 1 / SOC 2, NIST 800-53, and others.; ; Microsoft also uses Operational Security Assurance (OSA), a framework that incorporates the knowledge gained through a variety of capabilities that are unique to Microsoft including the Microsoft Security Development Lifecycle (SDL), the Microsoft Security Response Center program, and deep awareness of the cybersecurity threat landscape.; Please see https://www.microsoft.com/en-us/SDL/OperationalSecurityAssurance and https://www.microsoft.com/en-us/sdl
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: The following industry standards and mandates guide the handling of product vulnerabilities at NetApp and the disclosure of vulnerabilities to our customers and the broader technology community:; National Infrastructure Advisory Council (NIAC) – Disclosing and Managing Vulnerability Guidelines; ISO/IEC 29147:2014(E) – Information technology — Security techniques — Vulnerability disclosure; ISO/IEC 30111:2013(E) – Information technology — Security techniques — Vulnerability handling processes - See https://security.netapp.com/policy/
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: AWS deploys (pan-environmental) monitoring devices to collect information on unauthorized intrusion attempts, usage abuse, and network/application bandwidth usage. Devices monitor:; ; • Port scanning attacks; • Usage (CPU, processes, disk utilization, swap rates, software-error generated losses); • Application metrics; • Unauthorized connection attempts; ; Near real-time alerts flag potential compromise incidents, based on AWS Service/Security Team- set thresholds.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: AWS adopts a three-phased approach to manage incidents:; ; 1. Activation and Notification Phase; 2. Recovery Phase; 3. Reconstitution Phase; ; To ensure the effectiveness of the AWS Incident Management plan, AWS conducts incident response testing, providing excellent coverage for the discovery of defects and failure modes as well as testing the systems for potential customer impact.; ; The Incident Response Test Plan is executed annually, in conjunction with the Incident Response plan. It includes multiple scenarios, potential vectors of attack, the inclusion of the systems integrator in reporting and coordination and varying reporting/detection avenues.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: Yes
• Who implements virtualisation: Supplier
• Virtualisation technologies used: Other
• Other virtualisation technology used: GCP
• How shared infrastructure is kept separate: Please see https://www.microsoft.com/en-us/TrustCenter/Security/default.aspx

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: N/A

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £0.04 a gigabyte a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: A 30 day Free trial is available of the CVO product
• Link to free trial: https://netapp-cloud-account.auth0.com/login?state=g6Fo2SBjX3hPOVFQalVla3dDbGowcEp5MHdkOFBZX1llaGU2eaN0aWTZIHJjQlNRclZyQnQ4S24tY3FLNDNzSDVCakFwMDZxbk9Ko2NpZNkgOGUzQVRPN1cwcVlsZUkwMldudEp3Um1iclJYUnQzbWs&client=8e3ATO7W0qYleI02WntJwRmbrRXRt3mk&protocol=oauth2&response_type=token%20id_token&redirect_uri=https%3A%2F%2Fsetup.cloudmanager.netapp.com%2F%3FparamsForLoginPage%3DeyJzZXJ2aWNlIjoib250YXAtY2xvdWQiLCJkaXNhYmxlU2lnbnVwIjpmYWxzZX0%3D&scope=openid%20profile&audience=https%3A%2F%2Fapi.cloud.netapp.com&nonce=jNEpqn0zyUcH6ZMJ-pJw.72FG1raw32i&auth0Client=eyJuYW1lIjoiYXV0aDAuanMiLCJ2ZXJzaW9uIjoiOS4xMC4wIn0%3D

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.