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  1. Digital Marketplace
  2. Lot 1: Cloud hosting
  3. Cantium Public Cloud Hosting Solutions
Cantium Business Solutions

Cantium Public Cloud Hosting Solutions

Cantium Business Solutions have certified staff that work with our customers to provide a tailor-made solution that fits within the desired budget while still being able to meet the business needs.Using a variety of public cloud services we provide a flexible and cost-efficient cloud strategy.

Features

  • Consulting for detailed assessments prior to migration
  • Resilient solutions for seamless migrations between Datacentres and Azure
  • Detailed resource costing analysis
  • High Availability with Availability Sets and Availability Zones
  • Mobile Services
  • Business Analytics
  • Scale Sets to allow on the fly scaling of resources
  • Configurable Geo-replication to another public cloud regions

Benefits

  • Outstanding service levels from our accredited support staff
  • Build, Deploy and Manage apps quickly
  • Use of secure online cloud Storage
  • Deployable anywhere with Cantium's hybrid cloud
  • Compliancy reports from built in Advisor
  • Automatic patching of hardware by public cloud providers
  • Huge savings by rights sizing VMs and created Reserved Instances
  • Support moving from IaaS to PaaS and SaaS solutions
  • New features constantly being rolled out

Pricing

£0.01 a unit

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cantium.solutions. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

1 3 6 5 0 5 1 3 6 0 7 6 0 7 5

Contact

Cantium Business Solutions Bids Cantium
Telephone: 03000411115
Email: bids@cantium.solutions

Service scope

Service constraints
N/A
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
P1 - Complete loss of service; Target Response 20 Minutes; Target Resolution 6 Hours.
P2 - Critical Support Incident, Service Affecting over 50% users down; Target Response 1 Hour; Target Resolution 10 Hours.
P3 - Urgent support incident service affecting more than 1-50% of users; Target Response 1 Working Day; Target Resolution 3 Working Days.
P4 - Support incident, single user down; Target Response 1 Working Day; Target Resolution 4 Working Days.
P5 - Non-service affecting fault; Target Response 2 Working Days; Target Resolution 5 Working Days.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Webchat is accessible via an online client embedded in our website. Existing customer need to log into their dedicated user area and can access the webchat feature via a dedicated link.

This opens a new window within their browser and instigates a live webchat with the next available operative. Messaging is text based and supports the transfer of files and information via the secure channel.

A full audit of the live chat history and transcript is available to the user in their dedicated user area for future reference.
Web chat accessibility testing
Webchat testing with assistive technology users has not been undertaken to date.
Onsite support
Onsite support
Support levels
We provide a standard support service delivering to the following SLA:
P1 - Complete loss of service; Target Response 20 Minutes; Target Resolution 6 Hours.
P2 - Critical Support Incident, Service Affecting over 50% users down; Target Response 1 Hour; Target Resolution 10 Hours.
P3 - Urgent support incident service affecting more than 1-50% of users; Target Response 1 Working Day; Target Resolution 3 Working Days .
P4 - Support incident, single user down; Target Response 1 Working Day; Target Resolution 4 Working Days.
P5 - Non-service affecting fault; Target Response 2 Working Days; Target Resolution 5 Working Days.

Onsite support may be required with response times varying depending on location and priority level
Support available to third parties
No

Onboarding and offboarding

Getting started
Dedicated onboarding team who will produce a project plan highlighting the tasks and timeframes from data gathering to implementation. Onboarding Officer will arrange a project initiation meeting, completing a client checklist from which they will produce a project plan that is specific for each client and takes into consideration any anomalies which could impact the delivery timeframes, amending the project plan accordingly. The project plan will be maintained by the Onboarding Officer and will be reviewed weekly. Training and support is provided as required in order to access any systems systems. Cantium will provide you with a standard template for easy data collection and migration. We will undertake to upload this template and will then validate and check once the upload has been completed. We will work closely with you to resolve any identified discrepancies through the provision of a validation report that covers information relating to individuals and your organization. Quality assurance and testing forms part of our onboarding project plan.
Service documentation
Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • Word
  • Hard Copy
End-of-contract data extraction
This is provided in an agreed format at the end of the contract through our established off boarding process. The data is usually provided in excel format (CSV) as standard although other formats may be available upon request.
End-of-contract process
Following notification of cancellation we will engage with the customer to confirm the termination date and agree timeframes for supplying the customers information to them. If additional/bespoke reporting requirements are requested this would be costed on a POA basis and provided as required.

Using the service

Web browser interface
No
API
No
Command line interface
No

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Our hosting environment automatically scales to accommodate usage and extensive workforce planning is undertaken to ensure suitable support resources are available during peak times.
Usage notifications
No

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • Memory
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft Azure, AWS, Public cloud

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Deleted data can’t be directly accessed
  • Hardware containing data is completely destroyed
Equipment disposal approach
A third-party destruction service

Backup and recovery

Backup and recovery
Yes
What’s backed up
Data Warehouse (upon request)
Backup controls
Determined at the outset of the service with the customer
Datacentre setup
Multiple datacentres
Scheduling backups
Supplier controls the whole backup schedule
Backup recovery
Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
Cantium Business Solutions will work with clients to determine appropriate network security and firewall settings to ensure service availability while preventing any unauthorized internal or external access to customer data.

Availability and resilience

Guaranteed availability
SLAs for public cloud suppliers are available from vendors depending on the cloud service selected and the level of availability chosen during configuration
Approach to resilience
Cloud solutions will be specified to meet customer resilience requirements as required
Outage reporting
Website notification,
Direct email,
Telephone/Account management team

Identity and authentication

User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access is managed through Azure RBAC controls configurable by the customer
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
06/02/2019
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation
Incident management type
Supplier-defined controls
Incident management approach
We utilise ITIL based processes and adhere to all requirements needed to meet ISO27001 accreditation

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
No

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
By utilising Microsoft Azure infrastructure the data-centres we use follow Microsoft's best practice for energy efficiency.

Social Value

Fighting climate change

Fighting climate change

As a cloud-first technology provider, our environmental impacts are limited, however, as a responsible business, we understand the importance of fighting climate change and have set a net zero target of being carbon neutral by 2030, in line with our corporate strategy.

To deliver to this target, we have created a Carbon Reduction Plan, which sets out the steps on our journey to carbon neutrality, including:
• Engagement across our business to improve environmental awareness.
• Minimising energy use through smart technology.
• Promoting ‘reduce, reuse, recycle’.
• Minimising business travel and promoting less impactful modes of transport.

We have recently launched an electric car scheme available to all employees and are in the process of launching a new cycle to work scheme to promote more sustainable ways to move around.

We take a virtual first approach to business interactions wherever possible, encouraging employees to engage through online platforms, such as Microsoft Teams, in the first instance, to reduce unnecessary business travel.

Where practicable, we strive to purchase goods/services that have a minimal impact upon the environment. Factors taken into consideration will include sustainability of resource production, transportation, full life energy/raw material consumption, waste production and recycling percentage.

As part of our wider company group, we are also accredited to the environmental standard ISO 14001 and are in the process of installing solar panels and electric car charging points within our head office buildings.
Covid-19 recovery

Covid-19 recovery

As a socially responsible business, we are committed to helping the communities we serve recover from the impacts of the COVID-19 pandemic. Our Corporate Social Responsibility Policy sets out our future strategic vision; ‘increasing opportunities, improving outcomes’. This could include investing more time in volunteering within our local communities to engage with groups at a local level, expanding mentoring programmes and outreach work within the community.

Supporting both national and local charities is also an important part of helping community recovery and we currently pledge our support through:
• Encouraging our staff to play an active role in their communities, supporting and recognising the value of employee volunteering.
• Selecting and promoting a ‘charity of the year’.
• Partnering with the Payroll Giving Scheme to allow employees to make donations to local or national charities directly from their gross pay.
• Organising two annual charity days to support i) national and ii) local charities, such as football tournaments, fun runs or bake sales.
• Inviting staff to nominate charities of personal significance to them for review by a Cantium panel with a commitment to match the amount staff raise up to an agreed amount.
• Our support for local charities and not-for-profit organisations also extends to sponsorship of events and equipment.

To promote local investment and growth, we also procure locally wherever possible, sourcing from SMEs (small to medium-sized enterprises) whenever feasible.
Tackling economic inequality

Tackling economic inequality

As a technology supplier in a constantly evolving digital world, we understand the importance of supporting society to improve digital skills shortages and tackle economic inequality.

As a socially inclusive business, we place great emphasis on equal economic opportunities for all, which is why we have joined the DWP Kickstart Scheme, designed to create high-quality 6-month apprenticeship placements across the country for young people aged 16-24 on Universal Credit. As part of each placement, apprentices will be provided with hands-on experience with a dedicated mentor to guide and support them through their learning and development. As part of their training, each apprentice will be supported by our expert staff to assist them with interview techniques and CV writing sessions to further improve their future employment prospects. Our primary goal is to encourage skills development, with a view to offering permanent positions within the business to successful placements.

To support further within the communities we serve, we have partnered with schools to deliver workshop sessions as part of a Digital Inclusion project within Kent and are open to extending further projects to buyers through this framework.
Equal opportunity

Equal opportunity

As an ethical organisation, we promote inclusion, equality and diversity across every area of our business. Every new employee joining the company must complete mandatory diversity training, which is regularly refreshed every 2 years to ensure continued awareness.

Our staff are our greatest asset. Therefore, we take care to ensure we are recruiting and maintaining the best candidates, regardless of race, gender or disability.

Our detailed Inclusion and Diversity Policy sets out our standards which all employees must uphold. The principles of this policy are embedded in our People Strategy and all policies and procedures are regularly monitored and reviewed.

To accommodate the needs of our employees and tackle inequality in the workforce, flexible working is an embedded culture within our organisation. This ensures business needs are met and encourages more diversity in the workplace with our ethos that ‘work is not a place’.
Wellbeing

Wellbeing

Improving wellbeing, both internally for our employees and externally, through community engagement, is a core focus for Cantium. In a digitally-driven world, it is vital that we ensure people are supported, both from a physical and mental health perspective.

Promoting wellbeing to our customers and within the community starts with first ensuring our employees are supported and cared for. Our company culture is to nurture and support each other, creating an inclusive environment where each team member’s wellbeing is important. These values are embedded into our Wellbeing Policy and Wellbeing Action Plan, which are monitored and updated on a regular basis. To promote and uphold the vision within the policy, we have a network of nominated Wellbeing Champions and Mental Health First Aiders across every area of our business, committed to supporting other staff members and advocating wellbeing for all. Through our corporate intranet, Candoo, our employees have an extensive range of supportive tools and advisors within the wellbeing hub, home to information and ideas to engage, empower and enable staff to prioritise their wellbeing, to take care of themselves and encourage others to do the same.

For any staff seeking advise but wishing to remain anonymous, we have a dedicated employee assistance programme and support line to listen and provide guidance for those in need.

To ensure regular engagement, we run wellbeing campaigns throughout the year and arrange bi-annual staff surveys to monitor employee contentment. We also have a dedicated Mental Health Awareness week, where workshops and webinars are run across the week and employees are encouraged to take time to reflect on their own wellbeing.

Pricing

Price
£0.01 a unit
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bids@cantium.solutions. Tell them what format you need. It will help if you say what assistive technology you use.