Workday Benefits Administration
At LefkeIT, our Workday Benefits Administration services are tailored for Government Departments, offering comprehensive support for managing employee benefits. We specialize in configuring and optimizing Workday Benefits to streamline enrollment, eligibility, and administration processes. Trust us to enhance employee satisfaction and compliance with Workday Benefits Administration solutions.
Features
- Implementation of Workday Benefits Administration for managing employee benefit programs.
- Configuration of benefit plans, eligibility rules, and enrollment options.
- Integration with carriers and third-party benefit providers for seamless administration.
- Open enrollment management tools for facilitating employee benefit elections.
- Life event management functionality for handling changes in employee circumstances.
- Self-service benefits: view and update employee information.
- Cost tracking and budgeting capabilities for managing benefit expenses.
Benefits
- Configure Workday Benefits Administration modules to manage employee benefits.
- Define benefit plans, options, and eligibility per company policy.
- Enroll and track employee benefits annually.
- Offer self-service benefits management for employees.
- Coordinate benefits enrollment with open enrollment periods and life events.
- Calculate and process benefit deductions accurately in payroll.
- Offer support for benefits inquiries and issue resolution.
Pricing
£50 a unit a month
- Education pricing available
Service documents
Request an accessible format
Framework
G-Cloud 14
Service ID
1 4 1 6 9 2 6 3 8 0 5 2 3 4 8
Contact
Lefke IT Limited
Shifa Vella
Telephone: 07833467417
Email: shifa.v@lefkeit.co.uk
Service scope
- Service constraints
- Our Normal Service hours are 9.00 hours to 17.00 hours, anything outside of this hours or weekend work should be agreed with the Clients with additional cost as per SFIA. All Client’s project travels are chargeable based on the agreed terms and conditions.
- System requirements
-
- Proof of license ownership for customer-provided licenses
- Customers must adhere to fair use policy and ToS
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within a Day
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AAA
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
- LefkeIT provide support for the customer requirement. Typically this will be remote support for systems hosted in the Cloud. Priority 1 Support - for production system outages, 9 to 5 (UK time), Monday to Friday coverage and 1 hour response. Priority 2 Support - for non urgent production system incidents, 9 to 5 (UK time), Monday to Friday coverage and 3 hour response. Priority 3 Support - for non-production support incidents, 9 to 5 (UK time), Monday to Friday coverage and 3 hour response. All customers are allocated an account manager.
- Support available to third parties
- No
Onboarding and offboarding
- Getting started
- We provide training in all formats both in person and online
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- By request
- End-of-contract process
- We would provide all software applications and data for the current live version of the product within the contract.
Using the service
- Web browser interface
- Yes
- Using the web interface
- LefkeIT is the customer's web interface where they can manager all aspects of their solution - for example creating/managing/deleting/scaling virtual machines, managing reports and monitoring alerts, firewall configuration and more.
- Web interface accessibility standard
- WCAG 2.1 AAA
- Web interface accessibility testing
- N/A
- API
- Yes
- What users can and can't do using the API
- Our API is fully Swagger compliant and secure behind a public private key.
- API automation tools
-
- Ansible
- Chef
- OpenStack
- SaltStack
- Terraform
- API documentation
- Yes
- API documentation formats
-
- HTML
- ODF
- Command line interface
- No
Scaling
- Scaling available
- Yes
- Scaling type
- Manual
- Independence of resources
- QoS policies / guaranteed resources
- Usage notifications
- Yes
- Usage reporting
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- HTTP request and response status
- Memory
- Network
- Number of active instances
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Conforms to BS7858:2019
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least every 6 months
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Encryption of all physical media
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Backup and recovery
- Backup and recovery
- No
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- We guarantee 99.95% availability and can include this within any SLA on request.
- Approach to resilience
- Available on request.
- Outage reporting
- There is an API available and email/SMS alerts too.
Identity and authentication
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google apps)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
- Through the user authentication and role management
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Dedicated link (for example VPN)
- Username or password
- Devices users manage the service through
- Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 1 month and 6 months
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- QMD Certification
- ISO/IEC 27001 accreditation date
- 22/12/2020
- What the ISO/IEC 27001 doesn’t cover
- The Provision of cloud services for Big Data Management, Cyber Security Governance, Cloud Transformation, ERP.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- Yes
- Any other security certifications
-
- ICO - Data Protection
- GDPR
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Adherence to Cyber Essentials guidelines
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- We use DevOps and DevSecOps process using GitLab as our version control and Pen testing through development
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- We receive updates and risk alerts from our supplier security centres or use pen testing with custom software and respond to deploy patches within 48 hours or sooner if require.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- We receive updates and risk alerts from our supplier security centres or use pen testing with custom software and respond to deploy patches within 48 hours or sooner if require
- Incident management type
- Supplier-defined controls
- Incident management approach
- We receive updates and risk alerts from our supplier security centres or use pen testing with custom software and respond to deploy patches within 48 hours or sooner if require. Incidents are then recorded, reviewed and integrated into future risk assessment and mitigation processes.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
LefkeIT's foundation is grounded in our core values, which serve as the compass for all our endeavors, decisions, and investments. We are committed to conducting our business with social responsibility, prioritizing environmental protection, and actively contributing to the well-being of communities. Our latest endeavor, the LeMones Bottle, is a testament to this commitment. This reusable stainless steel water bottle aims to combat the single-use plastic epidemic, aligning with the vision outlined in the Press release by the Department for Environment, Food & Rural Affairs on November 20, 2021, highlighting The Rt Hon George Eustice MP's plans to phase out single-use plastics.
Moreover, LefkeIT's investment in LeMones bottles is geared towards significantly reducing the carbon footprint associated with plastic bottles, thus playing a pivotal role in our fight against climate change. In line with our environmental objectives, we actively promote alternative modes of transportation among our team members. Encouraging walking or biking for shorter distances helps minimize greenhouse gas emissions, while for longer journeys, we advocate for the use of public transportation such as trains or buses, and carpooling whenever feasible. Through these initiatives, LefkeIT remains steadfast in our dedication to sustainability and environmental stewardship.Covid-19 recovery
LefkeIT brings the same level of passion and dedication to our communities and society as we do to our clients and daily work. We are actively providing insights and guidance to small businesses navigating the operational challenges caused by COVID-19. Our teams have coordinated the donation and distribution of hundreds of thousands of pieces of personal protective equipment and medical supplies. LefkeIT has also contributed by delivering thousands of meals to those in need and supporting various food banks, as well as participating in charity fundraisers to aid the vulnerable and less fortunate in our society.
Recognizing that today's youth are crucial to our future economic stability, we are committed to empowering them by fostering their development through apprenticeship programs. As part of our strategic plan, LefkeIT is proud to announce the launch of a range of degree apprenticeship programs aimed at supporting our government's economic recovery efforts.Tackling economic inequality
LefkeIT believes that today's young generation holds the key to our economic stability in the future. Therefore, it is crucial to equip them with modern skills and knowledge through apprenticeship programs. LefkeIT is dedicated to addressing economic inequality at its core. We are pleased to announce our strategic plan to introduce a range of degree apprenticeship programs aimed at reducing income and opportunity disparities among various demographic groups in our society. This initiative also aims to support the government's efforts towards economic recovery.Equal opportunity
LefkeIT boasts a workforce where approximately 48% represent Black, Asian, and other Minority groups, while women constitute about 40% of our employees. Upholding our commitment to equal opportunities, we recognize and embrace the advantages of a diverse staff.
Diverse viewpoints serve as our foremost asset. With distinct backgrounds, experiences, skills, lifestyles, and beliefs, our team approaches challenges from varied perspectives. This diversity fosters a comprehensive outlook, enhancing overall performance. Moreover, diversity fuels innovation.
We prioritize inclusivity, ensuring every individual, irrespective of identity or role, feels equally valued and supported. Annual diversity training initiatives have significantly reduced turnover costs by mitigating internal conflicts, thus amplifying productivity and revenue generation. Our inclusive culture has facilitated access to diverse customer segments.
At LefkeIT, diversity permeates every aspect, from policy formulation to hiring practices, performance evaluations, promotions, and benefits. We offer coveted internships and robust training programs, enabling swift advancement into key roles within the organization through Continuous Professional Development (CPD) support and certification opportunities.Wellbeing
LefkeIT prioritizes the well-being and development of our consultants, recognizing them as our greatest assets. We provide extensive support for their professional growth through training and certification opportunities, fostering long-term commitment and satisfaction among our team. Weekly standup meetings gather consultants from different projects to share insights, address challenges, and promote knowledge exchange. A dedicated mental health champion offers guidance and conducts regular sessions, particularly beneficial during periods of lockdown and transition back to the workplace. Line managers maintain open communication channels, encouraging team members to express both work-related and personal concerns. Feedback mechanisms, including questionnaires and interviews, facilitate ongoing monitoring of mental well-being, with 360-degree evaluations conducted biannually and at project completion. Annual medical assessments further contribute to assessing and supporting the mental health of our staff.
Pricing
- Price
- £50 a unit a month
- Discount for educational organisations
- Yes
- Free trial available
- No